Course information

Emotional Intelligence Course Outline

Module 1: Introduction to Emotional Intelligence

  • What is Emotional Intelligence?
  • What Emotional Intelligence IS NOT?
  • Power of Emotion in Communication
  • Why is Emotional Intelligence Important?
  • Emotional Intelligence to Organisations
  • Competencies for Emotional Intelligence
  • Need to Improve Emotional Intelligence?
  • Improving Your Emotional Intelligence
  • Model for Self-Directed Change

Module 2: Thinking, Feeling, and Acting

  • What Causes Us to Think, Feel, and Act the Way We Do?

Module 3: Developing the Emotional Intelligence

  • Ways to Develop Emotional Intelligence
    • Utilise an Assertive Style of Communicating
    • Respond Instead of Reacting to Conflict
    • Practice Self-Awareness
    • Empathise with Others
    • Take Criticism Well

Module 4: Habits and Emotional Intelligence

  • Habits
  • How to Stop Habits from Forming?
  • How to Change Existing Habits?

Module 5: Consuming Information: Personality Types

  • How We Take in Information?
  • Myers Briggs Test

Module 6: Changing Past Conditioning

  • How to Change Your Past Conditioning?

Module 7: Avoiding Conflict

  • Managing and Handling Conflict
  • Conflict at the Workplace
  • Conflict Management
  • Steps to Managing Conflict
  • Steps to Managing Conflict – Problem Solving Process
  • Techniques for Avoiding Conflict
  • Communication Styles
  • Listening
  • Barriers to Active Listening
  • How to Be a Good Listener?
  • Use of Voice
  • Empathy
  • Harness the Power of Emotion in Communication
  • Role of Emotions
  • Emotional Awareness
  • Emotion Strategies
  • Behaviours Demonstrating Higher EQ
  • Levels of EQ
  • Communicating a Difficult Message

Module 8: Self Confidence Skills for Improved Emotional Intelligence

  • Self Confidence Skills
  • Positive Attitude
  • Conversation
  • Body Language
  • Presentation
  • Workplace Challenges
  • Leadership
  • Development Focus for Emotional Intelligence

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Who should attend this Emotional Intelligence Training Course?

The Emotional Intelligence Course is a fundamental component of the Personal Development Courses, designed to provide a crucial understanding of principles like self-awareness, self-management, and relationship management. Anyone looking to manage and hone their emotions can benefit from this course. Moreover, it greatly benefits the following professionals:

  • Managers
  • Supervisors
  • Team Leaders
  • Sales Executives
  • Customer Service Executives
  • Educators
  • Healthcare Professionals

Prerequisites of the Emotional Intelligence Training Course

There are no formal prerequisites to attend this Emotional Intelligence Course.

Emotional Intelligence Course Overview

This Emotional Intelligence Course provides an in-depth understanding of EI and its relevance in today's workplace. Mastering Emotional Intelligence is key to effective communication, leadership, and relationship building, contributing significantly to career success and personal growth.

Emotional Intelligence is particularly crucial for professionals in leadership, human resources, customer service, and team-based roles. EI skills enable individuals to manage their own emotions, understand others' emotions, and foster a positive work environment. These skills are essential for conflict resolution, team dynamics, and effective leadership.

The Knowledge Academy’s 1-day Emotional Intelligence Course offers a comprehensive exploration of EI concepts. The Personal Development Training Courses covers self-awareness, emotional regulation, empathy, and interpersonal skills, equipping delegates with practical tools to enhance their emotional intelligence.

Course Objectives:

  • To understand the principles of Emotional Intelligence
  • To develop self-awareness and emotional regulation skills
  • To enhance empathy and understanding of others' emotions
  • To learn effective communication strategies rooted in EI
  • To improve conflict resolution and interpersonal skills
  • To cultivate leadership qualities through Emotional Intelligence

Upon completion of this course, delegates will possess a deeper understanding of emotional intelligence and its practical applications. They will have the skills to manage emotions effectively, improve their interactions with others, and lead with empathy and insight, benefiting both their professional and personal lives.


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What’s included in this Emotional Intelligence Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Emotional Intelligence Certificate
  • Digital Delegate Pack

Why choose us

Our Bolton venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bolton is a town located in Manchester, North West England. It owes its development to its production of textiles throughout history and was the global centre of cotton spinning until the 1980s. It lies ten miles away from the city of Manchester. The Metropolitan Borough of Bolton manages the schools in Bolton. These include Bolton Muslin Girls’ School, The Valley Primary School, Eden Boys’ School and Haslam Park Primary School. There are also special and alternative education schools including Firwood School and Thomasson Memorial School. The University of Bolton is located in the town and has been an official university since 2005. It educates around 9000 students every year. Other further education establishments include Bolton College, Bolton Six Form College and Bolton Wanderers Free School. The rate of unemployment in Bedford is at 3.5%. This is lower than the national average of England which is 7.6%. 

Nearby Locations include:

  • Harwood
  • Belmont
  • Bradshaw
  • Horwich
  • Westhoughton
  • Ainsworth
  • Egerton
  • Farnworth
  • Turton
  • Lostock
  • Kearsley
  • Blackrod
  • Little Lever
  • Bromley Cross
  • Edgworth
  • Smithills
  • Breightmet
  • Wingates Industrial Estate
  • Over Hulton
  • Bradley Fold

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Emotional Intelligence Training in Bolton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Emotional Intelligence Training in Bolton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Emotional Intelligence Training in Bolton. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Emotional Intelligence Training in Bolton sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Emotional Intelligence Training in Bolton FAQs

Emotional Intelligence is the capability of understanding, utilising, and managing emotions positively to relieve stress.
Emotional intelligence is important as it facilitates flexibility, empathy, motivation, reasoning, communication, and the ability to read.
At the end of this training, delegates will be able to control their emotions in the workplace in a better way. They will also be able to apply leadership skills for improved emotional intelligence.
In this course, you will learn about the importance of emotional intelligence, ways to develop emotional intelligence, managing and handling conflicts, the Myers Briggs test, communication styles, self-confidence skills, workplace challenges, and other related concepts.
To start learning about Emotional Intelligence, no specific prior skills or experience are required. It's more about having an open mindset and willingness to understand and manage your own emotions, as well as empathise with others.
Online Emotional Intelligence Courses offer flexibility, accessibility, and a tailored learning pace. They enhance understanding of emotions in oneself and others, improve communication skills, and foster better relationships, both personally and professionally.
Yes, upon finishing the Emotional Intelligence Course, participants will receive a certificate. This acknowledges their understanding and proficiency in the skills and concepts taught throughout the course, serving as a formal recognition of their learning and development in emotional intelligence.
The training fees for Emotional Intelligence Training certification in Bolton starts from £995
The Knowledge Academy is the Leading global training provider for Emotional Intelligence Training.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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