Course information

Dealing with Difficult People Course Outline

Module 1: Introduction to Dealing with Difficult People

  • What is Conflict?
  • Types of Conflict Events
  • What are Difficult People?
  • Types of Difficult People
  • Methods of Dealing with Conflict

Module 2: Skills Needed in Conflict Resolution

  • How to Implement Conflict Resolution Methods
  • Behaviours Needed for Conflict Resolution
  • Conflict Resolution Approaches – Win/Win Vs Compromise
  • Responses to Conflict
  • Converting Conflict Into Opportunity

Module 3: Assertive Behaviour with Difficult People

  • Assertive Behaviour
  • Non-assertive Behaviour
  • Aggressive Behaviour
  • Benefits of Being Assertive
  • Working Towards Solving the Problem, not Attacking the Person
  • Being Assertive in Different Types of Conflict Situations
  • Why Does Conflict Arises?

Module 4: Effective Communication Techniques

  • Non-verbal Communication
  • Listening is Key
  • Tips for Approaching and Communicating with Difficult People

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Who should attend this Dealing with Difficult People Course?

This Dealing with Difficult People Certification Course is particularly well-suited for professionals who regularly engage in interpersonal interactions and have responsibilities that involve interacting with various individuals. The following are the job roles of professionals who can gain valuable insights from participating in this Personal Development Course:

  • Project Managers
  • Supervisors
  • Team Leaders
  • Sales Representatives
  • Customer Service Executives
  • Human Resources (HR) Professionals
  • Senior Managers

Prerequisites of the Dealing with Difficult People Course

There are no formal prerequisites for this Dealing with Difficult People Certification Course.

Dealing with Difficult People Course Overview

Dealing with Difficult People is an unavoidable aspect of both personal and professional life. This course focuses on equipping individuals with the skills to manage challenging interactions effectively. Understanding and implementing these strategies is crucial for maintaining positive relationships and a harmonious work environment.

Professionals in customer service, management, human resources, and sales often encounter difficult individuals. Mastering the art of dealing with such people is essential for these professionals to maintain productivity, resolve conflicts, and foster a positive workplace atmosphere.

The Knowledge Academy's 1-day Dealing with Difficult People Course offers practical insights and techniques for handling challenging interactions. The training focuses on communication skills, empathy, and conflict resolution strategies, enabling delegates to navigate difficult conversations with confidence and professionalism.

Course Objectives

  • To understand the dynamics of difficult interactions
  • To develop communication strategies for challenging situations
  • To learn techniques for maintaining composure under pressure
  • To enhance conflict resolution and negotiation skills
  • To build empathy and understanding in dealing with varied personalities
  • To practice problem-solving in scenarios involving difficult individuals

After completing one of these Personal Development Courses, delegates will be equipped with effective strategies for managing difficult interactions. They will gain confidence in their ability to handle challenging situations, leading to improved relationships and a more harmonious working environment.

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What’s included in this Dealing with Difficult People Course?

  • World-Class Training Sessions from Experienced Instructors
  • Dealing With Difficult People Certificate
  • Digital Delegate Pack


Why choose us

Our Cardiff venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Cardiff is the capital of Wales and the tenth largest city in the United Kingdom. It has a population of around 340,000 people. It has developed greatly since the 1990s, building a new waterfront area in Cardiff Bay, the Wales Millennium Centre (an arts complex), Cardiff International Sports Village, a new business district and BBC drama village. There are four universities in Cardiff; Cardiff University, University of South Wales, Cardiff Metropolitan University and the Royal Welsh College of Music & Drama.

There are around 100 state primary schools and 20 secondary schools, some of which providing teaching in Welsh, and a small amount of independent schools. Cardiff University was founded in 1883 originally as the University College of South Wales and Monmouthshire and produces a lot of research as a member of the Russell Group of universities. Most of the campus is for Cardiff University is located in Cathays or right in the heart of the city centre.

Popular searched areas in and around Cardiff include:-

  • Canton
  • Castleton
  • Cathays
  • Cefn Mably
  • Ely
  • Grangetown
  • Heath
  • Llandaff
  • Llanishen
  • Marshfield
  • Nantgarw
  • Pentyrch
  • Rhiwbina
  • Splott
  • St Fagans
  • St Mellons
  • St Nicholas
  • Taffs Well
  • Thornhill
  • Whitchurch

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Personal Development Training | Dealing With Difficult People Training in Cardiff. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Cardiff, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Personal Development Training | Dealing With Difficult People Training in Cardiff. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Personal Development Training | Dealing With Difficult People Training in Cardiff sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Personal Development Training | Dealing With Difficult People Training in Cardiff FAQs

The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Dealing with Difficult People course.
No, delegates do not need to take an examination to pass this Dealing with Difficult People course.
Please arrive at the venue at 8:45am.
The training fees for Dealing with Difficult People certification in Cardiff starts from £995
The Knowledge Academy is the Leading global training provider for Dealing with Difficult People.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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