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One of our training experts will be in touch shortly to go over your training requirements.

Course Information

Conflict Management Course Outline

Module 1: Introduction

  • Conflicts
  • Conflict Management in Organisations
  • Importance of Conflict Management

Module 2: Concepts of Conflicts

  • Transition in Views of Conflict
  • Forms of Conflict in Organisations

Module 3: Causes of Conflicts

Module 4: Techniques

  • Forcing
  • Win-Win (Collaborating)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflicting Resolution Model

  • Stages of Conflict
  • Role of third-party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • The Triangle of Truth
  • Receiving Feedback

Module 8: How to Prevent Future Conflict

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Prerequisites

In this Conflict Management training, there are no formal prerequisites.

Audience

Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.

Conflict Management​ Course Overview

Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to recognise and resolve conflicts, which is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work, and, at times, it will contribute to conflicts with other team leaders.

In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of several types of conflicts with its handling techniques and a role of third-party in resolving conflicts.

This training will cover various concepts, such as:

  • Handling Conflicts
  • Managing Conflicts
  • Maintaining relationships with other employees
  • Emotions of conflicts
  • Different Phases of Conflict and Conflicting Resolution Model

At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Please arrive at the venue at 8:45am.
In this Conflict Management training, there are no formal prerequisites.
Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Conflict Management Training certification in the United Kingdom starts from £495
The Knowledge Academy is the Leading global training provider in the world for Conflict Management Training.
Please see our Management Training courses available in the United Kingdom

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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