Prerequisites
In this Conflict Management training, there are no formal prerequisites.
Audience
Conflict Management training is ideal for anyone who wants to learn and understand the techniques and methods of Conflict Management.
Conflict Management Course Overview
Conflict occurs between individuals with opposing opinions and personal preferences during disagreements and struggles, and it can be extremely challenging to manage inside the working environment. Conflict Management is the method of being capable to recognise and resolve conflicts, which is essential in today's market. Every employee wants to prove how important they are to the organisation with whom they work, and, at times, it will contribute to conflicts with other team leaders.
In this 1-day training, delegates will gain knowledge of how to manage conflicts using various methods in an organisation. Delegates will also gain an understanding of several types of conflicts with its handling techniques and a role of third-party in resolving conflicts.
This training will cover various concepts, such as:
- Handling Conflicts
- Managing Conflicts
- Maintaining relationships with other employees
- Emotions of conflicts
- Different Phases of Conflict and Conflicting Resolution Model
At the end of this training, delegates will also understand how to manage and overcome conflicts within the organisation. Delegates will attain the knowledge of how to build a harmonious relationship with their colleagues, team leader and managers.