Course syllabus
Who it’s for
What’s included
FAQs
Module 1: Introduction to Call Control Strategies
Module 2: Building Rapport and Trust
Module 3: Structuring Effective Customer Calls
Module 4: Handling Difficult Customers
Module 5: Effective Communication Skills
Module 6: Time Management During Calls
Module 7: Call Documentation and Record Keeping
A Call Control Strategies for Customer Service course is designed to provide customer service representatives with the skills and techniques needed to effectively manage phone calls and interactions with customers. This course will benefit the following professionals:
There are no formal prerequisites for this Call Control Strategies for Customer Service Training Course. However, prior experience in customer service or related roles is recommended but not mandatory. Also, familiarity with problem-solving skills might prove to be beneficial for the delegate.
Good customer service often entails giving clients quick and responsive services and ensuring that their requirements are addressed to reflect the organisation or business. Customer service is critical to your company's success since it keeps customers and extracts more value from them. Building solid relationships with clients is the key to providing excellent customer service. Pursuing this Call Control Strategies for Customer Service training will lead the delegates to attain many employment profiles such as call centre supervisor, call centre manager, call centre team leader, customer service agent, and many other job roles.
The Knowledge Academy's 1-day Call Control Strategies for Customer Service training course is designed to make the delegates understand the concept of Call Control Strategies for Customer Service. This training course gives an insight into the evaluation of the outsourcing process, various steps of outsourcing, and outsourcing customer service business processes. Delegates will learn about the process of reducing business costs by analysing the revenue cycle in the customer service department.
It also accommodates the delegates with more customer service topics, such as:
At the end of this training course, delegates will be able to track, trend, and measure complaint data of the customers. Delegates will also be able to know more about Customer Information Service (CIS) and apply technology to avoid challenges faced by the utilities. Our highly expert trainer with abundant knowledge has curated this training course to politely and quickly move along customer service calls and attain efficient communication expertise.
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Call Control Strategies for Customer Service. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Live classes
Join a scheduled class with a live instructor and other delegates.
Interactive
Engage in activities, and communicate with your trainer and peers.
Global Pool of the Best Trainers
We handpick from a global pool of expert trainers for our Online Instructor-led courses.
Expertise
With 10+ years of quality, instructor-led training, we equip professionals with lasting skills for success.
Global Reach
With classes running in all timezones, access any of our courses and course material from anywhere, anytime.
Master Call Control Strategies for Customer Service with a flexible yet structured approach that combines live, expert-led sessions and self-paced study. With weekly one-to-one tutor support and consistently high pass rates, you’ll receive tailored guidance and achieve real results.
Structured Yet Flexible Learning
Take part in scheduled, instructor-led sessions with real-time feedback, while enjoying the freedom to study independently. Interactive resources and progress tracking tools help you stay motivated and on target.
Engaging & Interactive Training
Join dynamic live sessions featuring discussions, practical activities, and peer collaboration. Learn from Call Control Strategies for Customer Service industry experts and reinforce your knowledge with self-paced modules—plus, connect with professionals in your field.
Expert-Led Course
Gain valuable insight from experienced trainers during live sessions, and revisit course materials anytime to deepen your understanding. This method offers the ideal balance between expert guidance and independent learning.
Global Training Accessibility
Access top-quality training across time zones—anytime, anywhere. Whether at home or on the go, our expert-led sessions and flexible study materials support your goals, and help you on the journey towards the certification.
Experience the most sought-after learning style with The Knowledge Academy's Call Control Strategies for Customer Service. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Call Control Strategies for Customer Service sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
Great value for money
Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Call Control Strategies for Customer Service at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our Call Control Strategies for Customer Service Course offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
To help and support our clients we are providing a limited number of 250 daily discount codes. Hurry, first come, first served!
If you miss out, enquire to get
yourself
on the waiting list for the next day!
Our training experts have compiled a range of course packages on a variety of categories in Call Control Strategies for Customer Service, to boost your career. The packages consist of the best possible qualifications with Call Control Strategies for Customer Service, and allows you to purchase multiple courses at a discounted rate.
Customer service refers to the support and assistance provided to customers before, during, and after their purchase to ensure satisfaction, build trust, and foster long-term relationships.
There are no specific prerequisites for this course. A basic understanding of customer interaction and communication skills can be helpful but is not mandatory.
This course is ideal for customer service representatives, call centre agents, managers, and anyone seeking to improve their customer handling and call control strategies.
Call control involves managing phone interactions effectively by maintaining professionalism, guiding conversations, resolving issues, and ensuring customer satisfaction while optimising call duration.
The three Ps of customer service are Professionalism, Patience, and a Positive attitude, which are essential for delivering excellent customer experiences.
This course takes 1-day to complete during which delegates participate in intensive learning sessions that cover various course topics.
This course enhances your communication and problem-solving skills, improving your efficiency in customer interactions and opening doors to advanced customer service roles.
You will learn techniques to manage calls effectively, handle difficult customers, maintain professionalism, and resolve issues promptly to ensure excellent customer experiences.
This training prepares you for roles such as Call Centre Agent, Customer Service Specialist, Team Leader, and Client Relationship Manager.
Yes, an assessment is included to evaluate your understanding of the course material and your readiness to apply these strategies in real-world scenarios.
Yes, we offer self-paced training options, enabling you to learn at your convenience and tailor the course to your schedule.
Yes, 24/7 support is available to assist with course-related queries, technical issues, and guidance throughout your learning journey.
If you encounter access issues, please contact our support team, available 24/7 to resolve any problems and ensure uninterrupted learning.
You will typically receive your course confirmation details within 24 hours of registration. If you experience delays, our support team will assist you promptly.
Yes, delegates receive a recognised certification upon successful completion, validating their expertise in call control strategies and customer service.
The training caters to all levels, offering foundational concepts for beginners and advanced techniques for experienced professionals to enhance their skills.
This training equips your team with skills to handle calls effectively, improve customer satisfaction, and strengthen client relationships, driving business growth and loyalty.
Yes, this course is designed for individuals at all career stages, ensuring that everyone gains valuable skills to excel in customer service roles.
The Knowledge Academy in the United Kingdom stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for Call Control Strategies for Customer Servicein the United Kingdom starts from £1295
The Knowledge Academy is the Leading global training provider for Call Control Strategies for Customer Service.
Please see our Personal Development Courses courses available in the United Kingdom
Rachel Touchtidou
Mark Fernadens was very good, he was able to create a nice enviroment that all participants were able to share ther experiences and talk about their issues/concerns. He made it inresting at all times and keep an attention.
Jehanzeb Khan
Very useful
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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