Is this course accredited?
Yes, it is accredited by British Computer Society (BCS)
What is the experience of the Instructor(s) delivering my course?
All of our instructors are fully accredited and have over ten years of experience in ISEB methodologies.
What do The Knowledge Academy provide me on the course?
We provide The Knowledge Academy courseware folder, official certificates and refreshments.
Does the course include exams?
Yes, the course includes the ISEB Modelling Business Processes.
Are there any prerequisites for the ISEB examinations?
There are no prerequisites for the examination.
What is the structure of the exams?
The exam is a written examination.
What time shall I arrive at the venue?
Please arrive at your training venue for 08:45am
The Knowledge Academy ISEB Modelling Business Processes 2 day course covers the following topics:
ISEB Certificates
This course prepares delegates to sit the one-hour, open book, examination leading to the certificate in Business Process Modelling offered by the Information Systems Examinations Board (ISEB). The certificate is an optional module in the ISEB Business Analysis Diploma.
Course Content
Context for business process modelling
Business systems and IT systems
Definition of a process
Context and detailed approaches
Logical and physical processes
Roles and responsibilities in business process modelling
Process and functional views of an organisation
The organisational view
Stakeholders
Value chain analysis
Systems within an organisation
Scope of processes
Case study – stakeholder identification and value chain analysis
Modelling an organisation
Case study – high-level organisation models
Modelling processes
Approaches to process modelling
Flow charts
Scenario descriptions
Activity diagrams
End-to-end process maps (‘swim lane’ diagrams)
Business events
Business rules
Creating ‘As is’ process models
Case study – identifying business events and constraints
Case study – creating an ‘is’ process map
Analysing tasks
Identifying tasks
Business events
Business rules
Task analysis worksheets
Human aspects of performance
Support required
Standards
Skills
Feedback and consequences
Human performance worksheets
Managing and measuring processes
The role of the manager
Hierarchy of measures
Formal approaches to measurement – Six Sigma
Process improvement and redesign
To be’ process models
Benchmarks
Process problems:
Process disconnects
Handoffs
Delays
Lack of IT support
Process redesign patterns
Creating ‘To be’ process models
Case study – ‘should process maps’
Implementation issues
IT requirements
Organisation design
People issues
Procedure design
Managing change
Case study - implementation
IT support for business processes
Bridging the gap between processes and IT
Defining IT requirements from process models
Course summary and review
Review of concepts and techniques
- The Knowledge Academy courseware folder
- Exam
- Refreshments
- “Thank you for a great course!”By Ross Wilmott (Rating: 5 out of 5, 01/05/2012) from Leeds
