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Customer Service Skills | Exceptional Customer Service Training in Edinburgh

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Personal Development Training

Exceptional Customer Service Training

Edinburgh

Discover how to enhance your Customer Service Skills and Deliver "Excellent Service".
Gain Skills to Build a World Class Customer Experience which delights your clients.
Rated Outstanding Globally by 18,000+ Highly Skilled Customer Service Executives.

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Managers
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Course Overview

This Exceptional Customer Service training course enables individuals to excel professionally in a customer-facing role - learning how to respond to adversity and how to display assertive, but polite, mannerisms. Individuals undertaking this customer services training course will learn how excellent customer service attributes can benefit an organisation, through meeting customer demands and expectations and ensuring repeat business.

The key skills that are at the heart of Exceptional Customer Service are understanding customers and their needs, emotional intelligence and problem solving. Our time-proven courses are taught by expert Customer Service Experts with years of real-world experience

Candidates will learn how to exceed customer service standards and expectations whilst developing their business’s reputation as a customer-centred business. Central to this course is the ability to develop awareness of the best-practice methods of raising rapport with customers, as this is key to maintaining flowing communication and elevating customer satisfaction.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Edinburgh venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Edinburgh is the capital of Scotland and is the second largest in the country. It has a population of around 490,000 people and is home to the Scottish Parliament. The Edinburgh Fringe is a great mark of culture in the city and is seen as the largest international arts festival in the world. It takes place every year. The city is best known for its education, particular in the field of medicine, literature, science and engineering. The University of Edinburgh was founded in 1582 and is ranked 17^th in the World University Rankings. It educates around 21,000 students and its famous alumni include Charles Darwin, Alexander Graham Bell and Joseph Lister. It’s a very tricky university to get into, as it receives around 50,000 applications every year but can only accept around 11% of these.

There are about 95 primary schools and around 25 secondary schools in Edinburgh which are all administered by the City of Edinburgh Council. Also in Edinburgh is The Royal High School which is one of the oldest schools in Scotland and in the world. Many independent and private schools run in Edinburgh including George Watson’s College, Merchiston Castle School and Edinburgh Academy.

Edinburgh has one Gaelic primary school; Bun-sgoil Taobh na Pàirce. There are three other universities in Edinburgh; Queen Margaret University, Heriot-Watt University and Napier Technical College. Queen Margaret University is located on the border of Edinburgh while Edinburgh Napier University sits in the south of the city. Queen Margaret University was originally a women-only university to improve the education and diets of families in the working class but by 1877 it was open to all. The university specialises in medical and healthcare fields, as well as other sciences. Heriot-Watt is a specialist mechanics institute and the world’s first of its kind. It has campuses out in Malaysia, London and Dubai.

Popular searched areas in and around Edinburgh include:-

Colinton
Corstorphine
Gorgie
Hillside
Liberton
Morningside
New Town
Newington
Old Town
Pilton
Stockbridge
Trinity
West End

Address

Citibase Edinburgh
One St Colme Street
Edinburgh
EH3 6AA

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

Really enjoyed

Anne Okedeyi

Amazing content delivered.

Adnaan Xec

Very good speaker, keeping it constantly dynamic.

Vitor Monteiro

Customer Service Skills | Exceptional Customer Service Training in Edinburgh FAQs

FAQ's

What are Soft Skills?

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.

Does the original course price include the examination fee?

There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.

What will I be provided with for my customer service training course?

We provide you with a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Exceptional Customer Service Training certification in Edinburgh?

The price for Exceptional Customer Service Training certification in Edinburgh starts from £895

Which is the best training institute/provider of Exceptional Customer Service Training in Edinburgh?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Training courses in Edinburgh?

Please see our Personal Development Training courses available in Edinburgh

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water