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Customer Service Skills | Exceptional Customer Service Training in Middlesbrough

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Exceptional Customer Service Training

Middlesbrough

Discover how to enhance your Customer Service Skills and Deliver "Excellent Service".
Gain Skills to Build a World Class Customer Experience which delights your clients.
Rated Outstanding Globally by 18,000+ Highly Skilled Customer Service Executives.

Dates & Prices Dates & Prices

Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

Introduction
What Constitutes Great Customer Service?
Importance of Customer Service
Customer Service Skills
Methods of Communication

Module 2: Communication Barriers

Introduction
Types of Barriers
- Language
- Psychological
- Physical
- Attitudinal
- Cultural
- Environmental
Delivering Effective Customer Service
Questions and Answers
Meet Customer Expectations

Module 3: Handling Difficult Customers

Types of Difficult Customers
How to Deal with Difficult Customers?
Solving the Problem

Module 4: Assertiveness Techniques

Introduction of Body Language
Structure Communication with Customers
How to Deal with Difficult Customers?
Dealing with Difficult Situations
Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

Introduction of Neuro-Linguistic Programming
Examples of NLP
- Generic
- Visual
- Auditory
- Kinaesthetic

Module 6: Body Language

Introduction to Body Language
Types of Body Language
- Facial Expression
- Body Posture
- Gestures
- Handshakes

Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

Supervisors
Sales Associates
Bank Tellers
Customer Service Representatives
Call Centre Agents
Educators
Managers
Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives:

To understand customer needs and expectations
To develop communication skills for effective customer interaction
To learn strategies for handling complaints and difficult situations
To enhance the ability to create a positive customer experience
To build skills for effective problem-solving in customer service
To foster a customer-centric approach in professional conduct

Upon completion of this course, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty.

What’s included in this Exceptional Customer Service Training Course?

World-Class Training Sessions from Experienced Instructors
Exceptional Customer Service Certificate
Digital Delegate Pack

Why choose us

Our Middlesbrough venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Middlesbrough is a large industrial town located on the River Tees bank in North Yorkshire, England. It is part of the Middlesbrough Borough Council and is has an estimated population of about 138,400 residents. Schools in Middlesbrough also follow the British educational system and is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Manchester is compulsory for children up until they are 16 years old. Middlesbrough offers a wide range of Primary Schools as well as Secondary Schools, Colleges and Sixth forms colleges. Middlesbrough is home to the largest college is Middlesbrough College with over 16,000 student’s attending; it was founded in 1930s as Constantine Technical College. In 1992, Middlesbrough became a university town by opening Teesside University, which had been running since the 1930 as Constantine Technical College. The university specialises in computer animation and games design and now has over 20,000 students attending. Teesside University also co-hosts the annual Animex International Festival of Animation.

Nearby Locations include:

Southbank
Thorntons
Stokesley
Busby
Maltby
Great Ayton
Acklams
Nunthorpe
Lazenby
Grangetown
Newby
Coulby Newham
Eston
Seamer
Stainton
Seal Sands
Normanby
Ormesby
Battersby
Port Clarence

Address

Bizspace
High Force Rd,
Middlesbrough
TS2 1RH

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

Mr Stefano Piazza has been very professional and competent . All the points of the schedule have been discussed all together .

Monica Regio

Stefano is the right person in the right moment. He transmitted the topics in a funny way, focusing on our reality.

Isabel Lavia

The trainer was very good made it enjoyable, kept us all engaged in the learning.

Julie Oconnor

Customer Service Skills | Exceptional Customer Service Training in Middlesbrough FAQs

FAQ's

What are Soft Skills?

Soft Skills are a group of features that elevate an individual’s ability to undertake interpersonal communication.

Does the original course price include the examination fee?

There is no examination for this Exceptional Customer Service course, therefore an examination is not included in the course fee.

What will I be provided with for my customer service training course?

We provide you with a delegate pack consisting of course notes and exercises, a manual, an experienced trainer, and refreshments.

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What is the cost/training fees for Exceptional Customer Service Training certification in Middlesbrough?

The price for Exceptional Customer Service Training certification in Middlesbrough starts from £995

Which is the best training institute/provider of Exceptional Customer Service Training in Middlesbrough?

The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.

What are the best Personal Development Courses courses in Middlesbrough?

Please see our Personal Development Courses courses available in Middlesbrough

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water