Course information

Exceptional Customer Service Training Course Outline

Module 1: What is Customer Service?

  • Introduction
  • What Constitutes Great Customer Service?
  • Importance of Customer Service
  • Customer Service Skills
  • Methods of Communication

Module 2: Communication Barriers

  • Introduction
  • Types of Barriers
    • Language
    • Psychological
    • Physical
    • Attitudinal
    • Cultural
    • Environmental
  • Delivering Effective Customer Service
  • Questions and Answers
  • Meet Customer Expectations

Module 3: Handling Difficult Customers

  • Types of Difficult Customers
  • How to Deal with Difficult Customers?
  • Solving the Problem

Module 4: Assertiveness Techniques

  • Introduction of Body Language
  • Structure Communication with Customers
  • How to Deal with Difficult Customers?
  • Dealing with Difficult Situations
  • Handling Emotional Calls

Module 5: Neuro-Linguistic Programming

  • Introduction of Neuro-Linguistic Programming
  • Examples of NLP
    • Generic
    • Visual
    • Auditory
    • Kinaesthetic

Module 6: Body Language

  • Introduction to Body Language
  • Types of Body Language
    • Facial Expression
    • Body Posture
    • Gestures
    • Handshakes

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Who should attend this Exceptional Customer Service Training Course?

The Exceptional Customer Service Course is beneficial for anyone who wants to learn how to provide excellent Customer Service. It is designed for professionals whose responsibilities include interpersonal interactions and dealing with people on a regular basis. It is ideal for the following professionals:

  • Supervisors
  • Sales Associates
  • Bank Tellers
  • Customer Service Representatives
  • Call Centre Agents
  • Educators
  • Human Resources (HR) Personnel

Prerequisites of the Exceptional Customer Service Training Course

There are no formal prerequisites for this Exceptional Customer Service Course.

Exceptional Customer Service Training Course Overview

Among the Personal Development Courses, Exceptional Customer Service is a pivotal aspect of any business's success. This training focuses on developing the skills and strategies necessary for delivering outstanding customer service. In the contemporary market, where competition is fierce, the ability to provide superior customer service can significantly differentiate a business.

Knowledge of Exceptional Customer Service is essential for professionals in customer-facing roles, such as sales representatives, customer service agents, and hospitality staff. Mastering this skill set is crucial for retaining customers, building brand loyalty, and enhancing the overall reputation of the business.

The Knowledge Academy’s 1-day Exceptional Customer Service Training is designed to equip delegates with practical skills and techniques for excelling in customer service. The course covers a range of topics, from understanding customer needs to handling difficult situations, all aimed at elevating the standard of service provided.

Course Objectives

  • To understand customer needs and expectations
  • To develop communication skills for effective customer interaction
  • To learn strategies for handling complaints and difficult situations
  • To enhance the ability to create a positive customer experience
  • To build skills for effective problem-solving in customer service
  • To foster a customer-centric approach in professional conduct

Upon completion of this Personal Development Training, delegates will be better equipped to handle various customer service scenarios with confidence and efficiency. They will leave with a deeper understanding of how to deliver exceptional customer service, leading to increased customer satisfaction and loyalty. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.

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What’s included in this Exceptional Customer Service Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Exceptional Customer Service Certificate
  • Digital Delegate Pack

Why choose us

Our Cirencester venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The town of Cirencester is located in the county of Gloucestershire in South West England. The town is around 93 miles North West of London. Cirencester town has an approximate population of 19,000 residents. The unemployment rate for Cirencester currently stands at just under 2%. This is dramatically lower in comparison to the national average unemployment rate which currently stands at 7.6%. Cirencester is home to the oldest agricultural college in the English-speaking world, the Royal Agricultural University. The university provides students from over 45 countries with more than 30 land-based undergraduate and postgraduate degrees. Cirencester is a sixth form with up to 1,800 full-time students and 7,000 part-time students. The Cirencester town and surrounding areas have 2 secondary schools and several primary schools.

Nearby Locations include:

  • Preston
  • Barnsley
  • Bibury
  • Driffield
  • Marsden
  • South Cerney
  • Stratton
  • Coates
  • Kemble
  • Poulton
  • Woodmancote
  • Somerford Keynes
  • Down Ampney
  • Ampney Crucis
  • Quenington
  • Coln St Aldwyns
  • Siddington
  • Ewen
  • Sapperton
  • Winstone

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Customer Service Skills | Exceptional Customer Service Training in Cirencester. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Cirencester, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Customer Service Skills | Exceptional Customer Service Training in Cirencester. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Customer Service Skills | Exceptional Customer Service Training in Cirencester sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Customer Service Skills | Exceptional Customer Service Training in Cirencester FAQs

The term Customer Service refers to the range of activities and assistance provided by a business to its customers before, during, and after a purchase, with the aim of meeting their needs, addressing inquiries, and ensuring overall satisfaction.
The objectives of training in Customer Service include enhancing communication skills, improving product knowledge, fostering empathy and problem-solving abilities, promoting a customer-centric mindset, and ultimately ensuring that employees can provide high-quality service to meet and exceed customer expectations.
Yes, pursuing a career in Customer Service can be a favourable option as it provides opportunities to develop valuable communication and problem-solving skills, contribute to customer satisfaction, and offers a diverse range of roles in various industries, contributing to professional growth and job satisfaction.
Customer Service offers advantages such as increased customer satisfaction, repeat business, positive word-of-mouth, effective problem resolution, and a competitive edge in the market. It plays a crucial role in building lasting relationships and enhancing a company's overall reputation.
Essential skills for individuals working in Customer Service include effective communication, empathy, problem-solving abilities, patience, and adaptability. These skills are vital for providing excellent service, addressing customer needs, and maintaining positive interactions.
There are no formal prerequisites for attending this Customer Service Course.
This Customer Service Course spans for 1 day,
This course comprises world-class training sessions led by experienced instructors, and upon completion, participants receive an Exceptional Customer Service Certificate and a digital delegate pack.
Yes, upon course completion, the delegates will get a certificate that will validate their newly gained skills and knowledge.
In the Customer Service Course, participants will acquire essential skills such as effective communication, problem-solving, and empathy, ensuring they are well-equipped to provide exceptional service.
Please see our Personal Development Courses available in Cirencester.
The Knowledge Academy in Cirencester stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Business Development Certification.
The training fees for Exceptional Customer Service Training certification in Cirencester starts from £995
The Knowledge Academy is the Leading global training provider for Exceptional Customer Service Training.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Customer Service Package

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Total without package:  £4975

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