Course information

Active Listening Skills Course Outline

Module 1: An Overview of Active Listening Skills

  • What is Active Listening?
  • Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

  • Listen Attentively but Relaxed
  • Keep Your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief in Your Wording
  • Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

  • Face the Speaker and Make Eye Contact
  • Show to the Speaker That You are Interested and Listen Properly
  • Provide Feedback
  • Do Not Interrupt the Speaker
  • Try to Do A Conversation in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

  • Understand the Motive of Conversation
  • Successful Conversation
  • Save Time and Money
  • Build a Strong Network and Good Relation with Speaker
  • Reduce the Stress Level
  • Engagement and Motivation
  • Add-Ons Teaching Skills
  • Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

  • Person Feel You are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstanding

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Who should attend this Active Listening Skills Training Course?

The Active Listening Skills Course is one of the Personal Development Courses tailored for individuals looking to enhance their communication capabilities. This course is essential for professionals in diverse fields who aim to improve their ability to actively listen, understand, and respond effectively. The following professionals can greatly benefit from attending this course:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Teachers and Educators
  • Project Managers
  • Team Leaders
  • Human Resources Professionals
  • Legal and Compliance Professionals

Prerequisites of the Active Listening Skills Training Course

There are no formal prerequisites for this Active Listening Skills Course.

 

Active Listening Skills Course Overview

Active listening is a fundamental skill in effective communication, crucial in both personal and professional contexts. This course focuses on the development of active listening skills, enabling individuals to fully understand and respond to the information being communicated. In today's fast-paced world, the ability to listen actively is invaluable for building meaningful relationships and making informed decisions.

Active Listening is particularly important for professionals in roles that require high levels of interaction and communication, such as managers, therapists, educators, and customer service representatives. By mastering active listening, these professionals can improve their engagement with clients, colleagues, and stakeholders, leading to enhanced relationships and better outcomes.

The Knowledge Academy's 1-day Active Listening Skills Course is one of the Personal Development Courses, designed to enhance delegates' listening abilities. It provides practical techniques and exercises to improve attention, empathy, and understanding in conversations. This training helps participants develop a skill set that is essential for effective communication and relationship building.

Course Objectives:

  • To understand the principles of active listening
  • To develop skills in empathetic and non-judgmental listening
  • To learn techniques for maintaining focus and attention
  • To enhance the ability to understand and interpret verbal and non-verbal cues
  • To improve communication skills for better interpersonal relationships
  • To practice active listening in a variety of scenarios

Upon completing one of these Personal Development Courses, delegates will possess enhanced active listening skills, enabling them to communicate more effectively and build stronger relationships. They will leave with a set of practical tools to apply in their professional and personal lives, leading to improved understanding and collaboration.

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What’s included in this Active Listening Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Active Listening Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Bromley venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bromley is a town in London, England. It has been in existence since 1158 and developed rapidly during the 1850s when a railway station was opened. London Borough of Bromley runs schools in Bromley, including Midfield Primary School, The Priory School and Ravens Wood School. There are two specialist media and art schools in Bromley; Hayes School and Ravensbourne School. There is also a music school; Bishop Justus School. Independent schools also function in Bromley such as Eltham College and Bromley High. Bromley College of Further and Higher Education is located in the town and provides education for around 10,000 students. It offers mostly vocational courses such as business and electrical courses. The rate of unemployment in Bromley is at 5.4%. This is lower than the national average of England which is 7.6%. 

Nearby locations include:

  • Hayes
  • Downham
  • Bickley
  • Shortlands

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Address

Bromley

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Active Listening Training in Bromley. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Active Listening Training in Bromley, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Active Listening Training in Bromley. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Active Listening Training in Bromley sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Active Listening Training in Bromley FAQs

Active Listening is a communication technique where the listener fully concentrates, understands, responds, and remembers what's being said. It involves giving full attention, comprehending the message, and providing feedback to ensure mutual understanding in conversations.
This Active Listening Course is crucial as it enhances communication skills, fosters empathy, and improves relationships. It promotes better understanding, reduces misunderstandings, and increases productivity in professional and personal interactions. Additionally, it helps resolve conflicts effectively and encourages a supportive, collaborative environment.
Active Listening fosters better understanding, minimises miscommunication, and cultivates trust in relationships. It improves conflict resolution, encourages empathy, and enhances overall communication effectiveness.
There are no formal prerequisites for attending this Active Listening Course.
Professionals across various fields, including business, healthcare, education, and interpersonal communication, should attend the Active Listening Training Certification Course. It's beneficial for anyone seeking to enhance their communication skills and improve relationships through attentive and empathetic listening.
Active Listening techniques involve giving undivided attention, paraphrasing to ensure understanding, reflecting the speaker's emotions to show empathy, asking clarifying questions for clarity, summarising key points to confirm comprehension, and using positive non-verbal cues.
In this course, delegates will have a 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans across 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
Upon course completion, delegates will receive an Active Listening certificate, validating the skills they have gained through this course.
The price for Active Listening Training certification in Bromley starts from £995
The Knowledge Academy is the Leading global training provider for Active Listening Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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