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Course information

Active Listening Training Course Outline

Module 1: An Overview of Active Listening Skills

  • What is Active Listening?
  • Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

  • Listen Attentively but Relaxed
  • Keep Your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief in Your Wording
  • Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

  • Face the Speaker and Make Eye Contact
  • Show to the Speaker That You are Interested and Listen Properly
  • Provide Feedback
  • Do Not Interrupt the Speaker
  • Try to Do A Conversation in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

  • Understand the Motive of Conversation
  • Successful Conversation
  • Save Time and Money
  • Build a Strong Network and Good Relation with Speaker
  • Reduce the Stress Level
  • Engagement and Motivation
  • Add-Ons Teaching Skills
  • Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

  • Person Feel You are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstanding

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Who should attend this Active Listening Skills Training Course?

This Active Listening Skills Course is tailored for individuals looking to enhance their communication capabilities. This course is essential for professionals in diverse fields who aim to improve their ability to actively listen, understand, and respond effectively. The following professionals can greatly benefit from attending this course:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Teachers and Educators
  • Project Managers
  • Team Leaders
  • Human Resources Professionals
  • Legal and Compliance Professionals

Prerequisites of this Active Listening Skills Training Course

There are no formal prerequisites for this Active Listening Skills Course.

Active Listening Training Course Overview

Active Listening is a fundamental skill in effective communication, crucial in both personal and professional contexts. This course focuses on the development of Active Listening Skills, enabling individuals to fully understand and respond to the information being communicated. In today's fast-paced world, the ability to listen actively is invaluable for building meaningful relationships and making informed decisions.

Active Listening is particularly important for professionals in roles that require high levels of interaction and communication, such as Managers, Therapists, Educators, and Customer Service Representatives. By mastering active listening, these professionals can improve their engagement with clients, colleagues, and stakeholders, leading to enhanced relationships and better outcomes.

The Knowledge Academy's 1-day Active Listening Skills Course is one of the Personal Development Courses, designed to enhance delegates' listening abilities. It provides practical techniques and exercises to improve attention, empathy, and understanding in conversations. This training helps participants develop a skill set that is essential for effective communication and relationship building.

Course Objectives:

  • To understand the principles of Active Listening
  • To develop skills in empathetic and non-judgmental listening
  • To learn techniques for maintaining focus and attention
  • To enhance the ability to understand and interpret verbal and non-verbal cues
  • To improve communication skills for better interpersonal relationships
  • To practice Active Listening in a variety of scenarios

Upon completing this Active Listening Skills Training, delegates will be equipped to communicate more effectively and build stronger relationships. They will leave with a set of practical tools to apply in their professional and personal lives, leading to improved understanding and collaboration.

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What’s included in this Active Listening Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Active Listening Training Certificate
  • Digital Delegate Pack

Why choose us

Our Bedford venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bedford is a town in Bedfordshire, England. It is in the east of the country and has a population of around 81,000 people. Bedford Borough is different from the majority of England, as it operates a three tier education system in most of Bedford. This means that schools are arranged in lower, middle and upper schools for different age ranges. However, in recent years, schools in Bedford are slowly moving across to a more conventional two tier education system. 

The largest secondary schools in Bedford are Bedford Academy, Bedford Free School, St Thomas More Catholic School and Mark Rutherford School. There is one upper school left; Biddenham Upper School. Four private schools operate in the town such as Bedford Girls’ School and Pilgrim Pre-Preparatory School. In further education, a campus for the University of Bedfordshire is located in Bedford. This campus is home to the schools of Primary Education, Secondary and Further Education, Physical Education, Tourism and Leisure courses and other Sports studies. Bedford College provides education as well as the private college Stella Mann College which focuses on performing arts. The rate of unemployment in Bedford is at 4.3%. This is lower than the national average of England which is 7.6%.

Popular searched areas in and around Bedford include:-

  • Ampthill
  • Cardington
  • Carlton
  • Clapham
  • Clophill
  • Cranfield
  • Flitwick
  • Gravenhurst
  • Greenfield
  • Haynes
  • Kempston
  • Keysoe
  • Marston Moretaine
  • Millbrook
  • Oakley
  • Sharnbrook
  • Silsoe
  • Willington
  • Wootton
  • Wyboston

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Park Inn
2 St Mary's St,
MK42 0AR

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Active Listening Training in Bedford FAQs


Active Listening is a communication technique where the listener fully concentrates, understands, responds, and remembers what's being said. It involves giving full attention, comprehending the message, and providing feedback to ensure mutual understanding in conversations.
This Active Listening Course is crucial as it enhances communication skills, fosters empathy, and improves relationships. It promotes better understanding, reduces misunderstandings, and increases productivity in professional and personal interactions. Additionally, it helps resolve conflicts effectively and encourages a supportive, collaborative environment.
Active Listening fosters better understanding, minimises miscommunication, and cultivates trust in relationships. It improves conflict resolution, encourages empathy, and enhances overall communication effectiveness.
There are no formal prerequisites for attending this Active Listening Course.
Professionals across various fields, including business, healthcare, education, and interpersonal communication, should attend the Active Listening Training Certification Course. It's beneficial for anyone seeking to enhance their communication skills and improve relationships through attentive and empathetic listening.
Active Listening techniques involve giving undivided attention, paraphrasing to ensure understanding, reflecting the speaker's emotions to show empathy, asking clarifying questions for clarity, summarising key points to confirm comprehension, and using positive non-verbal cues.
In this course, delegates will have a 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The duration of this course spans across 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts.
Upon course completion, delegates will receive an Active Listening certificate, validating the skills they have gained through this course.
The price for Active Listening Training certification in Bedford starts from £895
The Knowledge Academy is the Leading global training provider for Active Listening Training.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.