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Course information

Active Listening Skills Course Outline

Module 1: An Overview of Active Listening Skills

  • What is Active Listening?
  • Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

  • Listen Attentively but Relaxed
  • Keep Your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief in Your Wording
  • Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

  • Face the Speaker and Make Eye Contact
  • Show to the Speaker That You are Interested and Listen Properly
  • Provide Feedback
  • Do Not Interrupt the Speaker
  • Try to Do A Conversation in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

  • Understand the Motive of Conversation
  • Successful Conversation
  • Save Time and Money
  • Build a Strong Network and Good Relation with Speaker
  • Reduce the Stress Level
  • Engagement and Motivation
  • Add-Ons Teaching Skills
  • Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

  • Person Feel You are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstanding

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Who should attend this Active Listening Skills Training Course?

The Active Listening Skills Course is tailored for individuals looking to enhance their communication capabilities. This Course is essential for professionals in diverse fields who aim to improve their ability to actively listen, understand, and respond effectively. The following professionals can greatly benefit from attending this Course:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Teachers and Educators
  • Project Managers
  • Team Leaders
  • Human Resources Professionals
  • Legal and Compliance Professionals

Prerequisites of the Active Listening Skills Training Course

There are no formal prerequisites for this Active Listening Skills Course

Active Listening Skills Course Overview

Active listening is helpful in improving relations between human beings. Active listening also increases the productivity of the people. Here are some points on why people listen:

  • Listen to get information
  • Listen to understand the situation or concept
  • Listening to build a relation
  • Listen for enjoyment
  • Listen to learn something

Active listening is a technique of listening someone, and some steps are followed during active listening such as listen carefully and attentively, keep your mind open during listening, pause before replying anything, put the question for clarification and lastly summarise in your word.

Active listening skill is beneficial because people can get the trust of the speaker and people can also feel confident in their self. The active listening process leads to successful conversation and on the other hand conversation partner would be happy from counselling or meeting. By having active listening skills, person can build a good relationship with each other. Also, people can become more active in their life.

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What’s included in this Active Listening Skills Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Active Listening Skills Training Certificate
  • Digital Delegate Pack

Why choose us

Our Watford venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Watford, Hertfordshire has a total average population of roughly 90,000 spread across 8.3 square miles.  At The Knowledge Academy, we offer over 50,000 classroom based training courses in Watford, in order to enhance people’s learning in an array of subject areas.  Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are at the helm for Scotland, Wales and Northern Ireland respectively.  Regarding higher education, some of the best, most respected universities are situated within the coasts of the UK.  Some of these include Oxford University and Cambridge University.   Oxford’s notable alumni include David Cameron, Hugh Grant, J.R.R. Tolkien, Emma Watson, Michael Palin and Oscar Wilde, whilst Cambridge famously educated alumni such as Issac Newton, Stephen Hawking, David Attenborough, Sacha Baron Cohen, John Cleese, Ian McKellen and Rachel Weisz.

Popular searched areas in and around Watford include:-

  • Leavesden
  • Garston
  • Aldenham
  • Carpenders Park
  • Letchmore Heath
  • Round Bush Aldenham

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CP House Business Centre,

Otterspool Way,


WD25 8HP

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Personal Development Training | Active Listening Skills Training in Watford FAQs


Please arrive at the venue at 8:45am.
Anyone can attend this training there are no criteria to join this course.
The Active listening training is designed for every person because its essential thing to listen to someone actively for better understanding of the things. Everyone can improve their skill through joining this training.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Active Listening Skills certification in Watford starts from £895
The Knowledge Academy is the Leading global training provider for Active Listening Skills.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.