Course information

Active Listening Training Course Outline

Module 1: An Overview of Active Listening Skills

  • What is Active Listening?
  • Importance of Active Listening Skills

Module 2: Steps for Active Listening Skills

  • Listen Attentively but Relaxed
  • Keep Your Mind Open to Listening
  • Pause Before Responding
  • Ask Question for Clarification Anything
  • Explain in Brief in Your Wording
  • Feel Same What the Speaker Feels

Module 3: How to Improve Your Active Listening Skills

  • Face the Speaker and Make Eye Contact
  • Show to the Speaker That You are Interested and Listen Properly
  • Provide Feedback
  • Do Not Interrupt the Speaker
  • Try to Converse in Front of the Mirror
  • Listen and Make a Virtualisation Picture

Module 4: Benefits of Active Listening Skills

  • Understand the Motive of Conversation
  • Successful Conversation
  • Save Time and Money
  • Build a Strong Network and Good Relationship with the Speaker
  • Reduce the Stress Level
  • Engagement and Motivation
  • Add-Ons Teaching Skills
  • Problem-Solving or Handing Issues

Module 5: Outcomes of Active Listening

  • People Feel That You Are Interested in Listening
  • Increased Self-Confidence and Understanding
  • Clarifying Misunderstandings

Show moredowndown

Who should attend this Active Listening Training Course?

This Active Listening Course is tailored for individuals looking to enhance their communication capabilities. This course is essential for professionals in diverse fields who aim to improve their ability to actively listen, understand, and respond effectively. The following professionals can greatly benefit from attending this course:

  • Customer Service Representatives
  • Sales Professionals
  • Managers and Supervisors
  • Teachers and Educators
  • Project Managers
  • Team Leaders
  • Human Resources Professionals
  • Legal and Compliance Professionals

Prerequisites of the Active Listening Training

There are no formal prerequisites for this Active Listening Course.

Active Listening Training Course Overview

Active Listening is a fundamental skill in effective communication, crucial in both personal and professional contexts. This course focuses on the development of Active Listening Skills, enabling individuals to fully understand and respond to the information being communicated. In today's fast-paced world, the ability to listen actively is invaluable for building meaningful relationships and making informed decisions.

Active Listening is particularly important for professionals in roles that require high levels of interaction and communication, such as Managers, Therapists, Educators, and Customer Service Representatives. By mastering Active Listening, these professionals can improve their engagement with clients, colleagues, and stakeholders, leading to enhanced relationships and better outcomes.

The Knowledge Academy's 1-day Active Listening Skills Course is one of the Personal Development Courses, designed to enhance delegates' listening abilities. It provides practical techniques and exercises to improve attention, empathy, and understanding in conversations. This training helps participants develop a skill set that is essential for effective communication and relationship building.

Course Objectives

  • To understand the principles of Active Listening
  • To develop skills in empathetic and non-judgmental listening
  • To learn techniques for maintaining focus and attention
  • To enhance the ability to understand and interpret verbal and non-verbal cues
  • To improve communication skills for better interpersonal relationships
  • To practice Active Listening in a variety of scenarios

Upon completing this Active Listening Skills Training, delegates will be equipped to communicate more effectively and build stronger relationships. They will leave with a set of practical tools to apply in their professional and personal lives, leading to improved understanding and collaboration. Upskill yourself in various other aspects with The Knowledge Academy’s wide range of Personal Development Courses.

Show moredowndown

What’s included in this Active Listening Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Active Listening Skills Certificate
  • Digital Delegate Pack

Why choose us

Our Bolton venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Bolton is a town located in Manchester, North West England. It owes its development to its production of textiles throughout history and was the global centre of cotton spinning until the 1980s. It lies ten miles away from the city of Manchester. The Metropolitan Borough of Bolton manages the schools in Bolton. These include Bolton Muslin Girls’ School, The Valley Primary School, Eden Boys’ School and Haslam Park Primary School. There are also special and alternative education schools including Firwood School and Thomasson Memorial School. The University of Bolton is located in the town and has been an official university since 2005. It educates around 9000 students every year. Other further education establishments include Bolton College, Bolton Six Form College and Bolton Wanderers Free School. The rate of unemployment in Bedford is at 3.5%. This is lower than the national average of England which is 7.6%. 

Nearby Locations include:

  • Harwood
  • Belmont
  • Bradshaw
  • Horwich
  • Westhoughton
  • Ainsworth
  • Egerton
  • Farnworth
  • Turton
  • Lostock
  • Kearsley
  • Blackrod
  • Little Lever
  • Bromley Cross
  • Edgworth
  • Smithills
  • Breightmet
  • Wingates Industrial Estate
  • Over Hulton
  • Bradley Fold

Show moredown



T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Active Listening Training in Bolton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Active Listening Training in Bolton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Active Listening Training in Bolton. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Active Listening Training in Bolton sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Active Listening Training in Bolton FAQs

Active Listening is a communication technique where the listener fully concentrates, understands, responds, and remembers what's being said. It involves giving full attention, comprehending the message, and providing feedback to ensure mutual understanding in conversations.
This course is crucial as it enhances communication skills, fosters empathy, and improves relationships. It promotes better understanding, reduces misunderstandings, and increases productivity in professional and personal interactions. Additionally, it helps resolve conflicts effectively and encourages a supportive, collaborative environment.
You will learn techniques to improve listening skills, enhance understanding, build rapport, and effectively respond in conversations in this Active Listening Skills Training.
Active Listening fosters better understanding, minimises miscommunication, and cultivates trust in relationships. It improves conflict resolution, encourages empathy, and enhances overall communication effectiveness.
There are no formal prerequisites for attending this course.
Professionals across various fields, including business, healthcare, education, and interpersonal communication, should attend the course. It's beneficial for anyone seeking to enhance their communication skills and improve relationships through attentive and empathetic listening.
Yes. The Knowledge Academy offers 24/7 support for delegates before, during, and after this Active Listening Training Course.
The Knowledge Academy provides flexible self-paced training for these courses. Self-paced training is beneficial for individuals who have an independent learning style and wish to study at their own pace and convenience.
Yes, we offer tailored corporate training courses that can be customised to meet the specific needs of an organisation and its employees.
Active Listening techniques involve giving undivided attention, paraphrasing to ensure understanding, reflecting the speaker's emotions to show empathy, asking clarifying questions for clarity, summarising key points to confirm comprehension, and using positive non-verbal cues.
In this Active Listening Training, delegates will have a 1-day intensive training with our experienced instructors, a digital delegate pack consisting of important notes related to this course, and a certificate after course completion.
The Active Listening Online Course covers beginner, intermediate, and advanced levels, allowing participants to build and enhance their skills progressively based on their current proficiency and experience.
The duration of this Active Listening Training spans across 1 day.
Upon completing this Active Listening Training, you can expect jobs in customer service, counselling, sales, management, and any roles requiring strong communication skills.
Upon course completion, delegates will receive an Active Listening certificate, validating the skills they have gained through this Active Listening Online Training.
No specific qualifications are required; it is open to anyone seeking to improve their listening skills.
Should you encounter any difficulties accessing the course materials, our customer support team is available to assist and promptly resolve any issues you may encounter.
This course will help you improve communication skills, enhance professional relationships, and increase effectiveness in both personal and professional interactions.
Yes, the training includes practical exercises and interactive activities to practice Active Listening skills.
Techniques include reflective listening, paraphrasing, summarising, asking open-ended questions, and providing feedback.
Key components are paying attention, showing that you are listening, providing feedback, deferring judgment, and responding appropriately.
Barriers include distractions, preconceptions, emotional reactions, lack of interest, and interrupting the speaker.
Hearing is the physiological process of sound perception; Active Listening involves fully concentrating, understanding, and responding to the speaker.
Tips include maintaining eye contact, nodding, avoiding interruptions, asking clarifying questions, and summarising the speaker's points.
The Knowledge Academy in Bolton is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking Personal Development Training Courses.
The training fees for Active Listening Training certification in Bolton starts from £995
The Knowledge Academy is the Leading global training provider for Active Listening Training.
Show more down

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Personal Development Courses?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.



Special Discounts




Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.



Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.