Course information

Business Process Mapping Training Course Outline

Module 1: Understanding the Terms

  • What is a Process?
  • Understanding the Terms

Module 2: Stages of Business Process Mapping

  • Key Stages in Effective Process Mapping
  • ‘As Is’ Process
  • ‘To Be’ Process

Module 3: Mapping a Business Activity

  • Start, End, and Purpose of Business Activity
  • Key Elements
  • Mapping Methods
  • Mapping Symbols

Module 4: Detail Behind the Processes

  • Workshop Facilitation Skills
  • Titles and Numbering
  • Detail Behind the Processes

Module 5: Assigning Control and Responsibilities

  • Using Swim Lanes in Process Maps
  • Opportunity Flowchart
  • Why are Swim Lane Diagrams Useful?
  • How do you Create a Swim Lane Diagram?
  • Using Swim Lanes in Process Maps
  • Standard BPMN Symbols in Templates

Module 6: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 7: Estimating Time, Cost, and Validating the Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 8: Process Analysis

  • Introduction to Process Analysis
  • Five Why’s Technique
  • Unblocking Bottlenecks
  • Increasing Efficiency at the Bottleneck
  • Decrease Input at the Bottleneck

Module 9: Creating “To Be” Processes

  • Creating “To Be” Processes
    • Reasons
    • How?
  • Changing Processes

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Who should attend this Business Process Mapping Training?

The Business Process Mapping Course is suited for delegates who wish to improve the efficiency and effectiveness of their organisation's business processes. The following professionals can benefit from attending this course:   

  • Business Analysts
  • Process Managers
  • Project Managers
  • Team Leaders
  • Operations Managers
  • Continuous Improvement Specialists
  • Change Managers
  • Supply Chain and Logistics Professionals

Prerequisites of the Business Process Mapping Training

There are no formal prerequisites for this Business Process Mapping Course. However, a basic understanding of Business Analysis concepts and practices will be beneficial.

Business Process Mapping Training Course Overview

Business Process Mapping is a powerful tool used in Business Process Management to visually display process phases and demonstrate how a process should work from start to finish. It involves every aspect of a circle, like the personnel involved, controls used, inputs, outputs, etc. This training course delves into the fundamental concepts of process mapping and its vital relevance in streamlining operations, improving efficiency, and ensuring seamless workflow within organisations.

Proficiency in Business Process Mapping is indispensable for Business Analysts, professionals aiming for Business Analyst Certifications, and anyone seeking to optimise business operations. The ability to map and analyse processes is critical for identifying bottlenecks, enhancing productivity, and making informed decisions in dynamic business environments.

This intensive 1-day Business Process Mapping Course equips delegates with practical skills to create, analyse, and optimise Business Process Maps. Delegates will gain a deep understanding of process mapping tools and techniques, enabling them to identify areas for improvement and implement effective solutions. The course fosters a problem-solving mindset and prepares individuals to excel in their roles.

Course Objectives

  • To achieve a result using a set of different activities in a process
  • To visualise the working of a business by considering roles and standards
  • To define business process activities, interact with web services description
  • To identify objectives, essential controls, and risks in the process
  • To make the process run more effectively and efficiently, use tools
  • To access business stakeholders who perform the business process

After completing this Business Process Mapping Training, delegates will be well-equipped to apply their newfound knowledge and skills to their professional roles. They will play a vital role in streamlining processes, improving business performance, and contributing to the overall success of their organisations.

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What’s included in this Business Process Mapping Training?

  • World-Class Training Sessions from Experienced Instructors  
  • Business Process Mapping Certificate
  • Digital Delegate Pack

Why choose us

Our Aberdeen venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Aberdeen is Scotland’s third highest populated city with and estimated population of around 230,000 people.

Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are in charge of their own country.

Aberdeen has two universities, the University of Aberdeen, and Robert Gordon University. The University of Aberdeen was founded in 1495, it is the 5th oldest English speaking university in the world. The university offers degrees in a full range of disciplines. It currently has around 14,000 pupils. The teachers and lecturers of the university are active in research in their disciplines. Many of them are involved in international collaborations in the search for answers to issues of our society.  The University of Aberdeen is ranked 137th in the world rankings of universities and is 22nd highest ranked university in the UK.

The Knowledge Academy, we offer over 50,000 classroom based training courses in the UK, including popular locations such as Aberdeen.

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Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Business Analyst Training | Business Process Mapping Training in Aberdeen. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Business Analyst Training | Business Process Mapping Training in Aberdeen, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Business Analyst Training | Business Process Mapping Training in Aberdeen. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Business Analyst Training | Business Process Mapping Training in Aberdeen sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


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We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


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Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


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Business Analyst Training | Business Process Mapping Training in Aberdeen FAQs

Business Process Mapping visually represents work processes, showcasing the steps needed to complete a product or service. It utilises flowcharts or Business Process Model and Notation (BPMN) symbols to illustrate relationships, activities, roles, responsibilities, and compliance for transparency among stakeholders and within the organisation.
This training provides individuals with a thorough understanding of processes, enables process improvement, promotes standardisation and consistency, enhances communication and collaboration, aids in change management, facilitates process automation, and fosters a culture of continuous improvement.
The duration of this Business Process Mapping Training Online spans 1 day.
This Business Process Mapping Training is recommended for Managers, Project Leaders and individuals involved in improving the effectiveness of business processes.
Business Process Modelling Training focuses on equipping individuals with skills to analyse, design, and improve business processes. It covers process analysis, design, modelling notations, simulation, improvement methodologies, process automation, and change management. The goal is to enhance efficiency, customer satisfaction, and overall organisational performance.
No, a comprehensive understanding of ISO standards is not required for attending the Business Process Mapping Course. Process mapping offers benefits beyond ISO compliance, including process assessment, documentation, project planning, and improved understanding of processes, making the course valuable to anyone seeking process knowledge.
The objectives of this Business Process Mapping Certification Course include understanding process mapping concepts, learning to create and analyse process maps, identifying process improvements, and enhancing organisational efficiency.
Topics covered in this Business Process Mapping Training include process mapping fundamentals, flowchart creation, process analysis, identifying bottlenecks, and using process mapping software.
There are no formal prerequisites for this Business Process Mapping Training. However, a basic understanding of Business Analysis concepts and practices will be beneficial.
The Knowledge Academy provides flexible learning options including Online Instructor-led, Online Self-paced, Classroom, and Onsite training. These options allow you to take this Business Process Mapping Training at your preferred pace, time, and location.
Yes, delegates will receive a Business Process Mapping Training certificate upon completing this course.
Benefits of this Business Process Mapping Certification include improved process efficiency, better workflow understanding, enhanced communication, and the ability to identify and address process bottlenecks.
Yes, The Knowledge Academy provides advanced courses and specialised training in process optimisation and management.
Yes, we offer corporate Business Process Mapping Training that can be customised to meet the specific needs of an organisation and its employees.
The Knowledge Academy in Aberdeen is a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this Business Process Mapping Training.
The training fees for Business Process Mapping Training certification in Aberdeen starts from £995
The Knowledge Academy is the Leading global training provider for Business Process Mapping Training.
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Flexible delivery methods are available depending on your learning style.


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Resources are included for a comprehensive learning experience.

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