Management Courses

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Management Course Outline

Module 1: ​What is Management?

  • Defining Management
  • Leadership Vs Management

Module 2: Role of a Manager

  • What is the Role of the Manager?
  • Descriptions of the Role of a Manager
  • Responsibilities of a Manager
  • Objectives of a Manager

Module 3: ​Qualities of a Successful Manager

  • Succeeding as a Manager
  • Useful Skills to Have
    • Technical Skills
    • Human Skills
    • Conceptual Skills
    • Political Skills
    • Delivering Feedback
    • Giving Praise
    • Asking the Right Questions
    • Listening
    • Recognising Learning and Development Opportunities
    • Demonstrating Positive Behaviours

Module 4: Self-Assessment on Management Skills

  • Types of Management Style
    • Directive
    • Authoritative
    • Affiliative
    • Participative
    • Pace-Setting
    • Coaching

Module 5: Importance of Self-Confidence

  • Characteristics of Low Self Esteem
  • Techniques to Boost Self Esteem
  • Assertive, Aggressive, and Passive Behaviour
  • Assertiveness at Work

Module 6: ​Management Techniques

  • Behavioural Approach
  • Theory Z
  • Theory W
  • Humanistic Approach
  • Maslow’s Hierarchy of Needs
  • Adair’s Theory

Module 7: ​Self and Team Organisation

  • Self-Management
    • Stress Management
    • Self-Motivation
    • Self Confidence
    • Time Management and Organisation Skills
    • Healthy, Balanced Lifestyle
  • Team Management

Module 8: ​Preferred and Required Leadership Styles

  • Visionary Leaders
  • Connective Leaders
  • Storytellers
  • Adaptive Leaders
  • Transformational Vs Transactional
  • Dispersed Leadership
  • Goleman – Leadership Styles
  • Choosing the Appropriate Leadership Style in Any Given Situation

Module 9: Effective Communication Skills ​

  • Communication
  • How People Communicate?
  • Process of Communication

Module 10: Team Development and Cohesion    ​

  • Group Vs Team
  • Group Composition
  • Personality Types
  • Developing Cohesiveness
  • Group Communication
  • Types of Team
  • Belbin Types
  • Team Development – Tuckman 1965

Show moredown

Who should attend this Introduction to Management Training Course?

The Introduction to Management Course is ideal for individuals who are stepping into leadership roles or seeking to enhance their understanding of fundamental Management principles. This course is essential for aspiring managers, supervisors, and professionals across various industries who want to develop effective managerial skills. Many professionals and individuals can greatly benefit from attending this Management Course, such as:

  • Managers
  • Supervisors
  • Team Leaders
  • Project Coordinators
  • Front Office Executives
  • Professionals transitioning to Management Roles
  • Entrepreneurs and Business Owners

Prerequisites of the Introduction to Management Training Course

There are no formal prerequisites for this Introduction to Management Course.

Introduction to Management Course Overview

Management, encompassing planning, organising, leading, and controlling, is the backbone of achieving business goals efficiently. This course introduces the fundamental concepts of management, equipping learners with the skills to collect and allocate resources effectively. It empowers individuals to plan, lead, set goals, organise work, and select the right people to succeed within their organisations.

Understanding the basics of Management is crucial for professionals across various industries. It teaches the difference between Leadership and Management, making it relevant for those seeking to lead or manage teams. This course is particularly beneficial for individuals who want to enhance their self-confidence and assertiveness in a managerial context, contributing to their professional growth and effectiveness.

The Knowledge Academy's 1-day Introduction to Management Course is designed to provide delegates with the knowledge and skills required to effectively manage employees. In this Management Training, they will learn the distinctions between Leadership and Management, helping them grasp the intricacies of both roles. Additionally, they will develop self-confidence and assertiveness, which are crucial attributes in a managerial context.

Course Objectives

  • To introduce the fundamental concepts of Management and its role in achieving organisational goals
  • To help learners understand the difference between Leadership and Management
  • To enhance self-confidence and assertiveness in a managerial context
  • To equip individuals with the skills to plan, lead, set goals, and organise work effectively
  • To teach the process of selecting the right people to accomplish organisational tasks
  • To prepare individuals for potential leadership roles within their organisations

Upon completion of this Management Course, delegates will have a comprehensive understanding of Management and the self-confidence and skills needed to excel in a managerial context. They will be well-prepared for career advancement and better equipped to contribute to their organisation's success. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Introduction to Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Introduction to Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Managing People Course Outline

Module 1: Management Evaluation

  • Need for Management Skills
  • Approaches to Management Skills
  • Principles of Management
  • Theory of Organisation

Module 2: Management Process

  • Introduction to Management Process
  • Coordinating the Management Process
  • Managing Power and Authority
  • Situational Leadership

Module 3: Overview of Leadership

  • Introduction to Leadership
  • Role of the Leader
  • Leadership Skills
  • Relationship Between Leadership and Management
  • Types of Leadership
  • Goleman’s Styles of Leadership
  • Choosing the Appropriate Leadership Style in Any Given Situation
  • Qualities of a Good Leader
  • Characteristics of Leadership
  • Tools and Techniques of Leadership
  • Autocratic and Democratic Leadership
  • Free-Rein Leadership and Factors of Leadership

Module 4: Motivation and Personal Performance

  • Basic Motivational Concepts
  • Basic Characteristics of Motivation
  • Types of Motivational Theory
  • Maslow’s Hierarchy of Needs
  • Herzberg’s Two Motivating Factors
  • McGregor’s Behavioural Approach
  • Maslow's Hierarchy of Needs Vs Herzberg’s Two-Factor Theory
  • Vroom’s Expectancy Theory

Module 5: Time Management

  • Introduction to Managing Time
  • Identify Objectives and Goals
  • Why is Time Management Important in a Corporate Environment?
  • Allocating Time
  • Role of Planning
  • Creating a Plan
  • Effective Time Management in Different Organisations

Module 6: Effective Team Management

  • Team Building
  • Qualities of Good Teams
  • Types of Team
  • Team Behaviour
  • Ways to Build a Successful Team
  • Steps of Team Development – Tuckman

Module 7: Performance Management

  • Performance Management Cycle
  • How to Deal with Poor Performance?
  • Delivering the Message
  • Team Support
  • Helping Others Develop Through Feedback
  • Goals and Objectives of Managing Performance

Show moredown

Who should attend this Introduction to Managing People Course?

The Introduction to Managing People Course is meant for anyone who wants to improve their People Management skills. This course can benefit a wide range of professionals, including:

  • New Managers
  • Aspiring Managers
  • Project Managers
  • Team Leaders
  • Business Owners
  • Supervisors
  • Entrepreneurs

Prerequisites of the Introduction to Managing People Course

There are no formal prerequisites for this Introduction to Managing People Course.

Introduction to Managing People Course Overview

The Introduction to Managing People Training is vital in today's professional landscape. This course explores the fundamental concepts and skills necessary for effective people management within a team. In an ever-evolving corporate world, the ability to lead and manage teams is of paramount importance for achieving organisational success.

Understanding the principles of Managing People is crucial for professionals across various industries, especially those pursuing a career in management or leadership roles. Managers, Supervisors, and Team Leaders must master this subject to navigate the complexities of personnel management, including hiring, communication, performance appraisal, disciplinary actions, and team member training.

The 1-day course offered by the Knowledge Academy is designed to equip delegates with practical skills and knowledge to excel in managing people effectively. Through interactive sessions, real-world case studies, and expert guidance, this course will help participants understand the core responsibilities of a Manager, improve their interpersonal communication, and develop strategies for handling financial and policy-related challenges.

Course Objectives

  • To provide a comprehensive understanding of the key principles of managing people
  • To equip delegates with the skills needed to navigate financial and policy-related challenges in a team
  • To enhance participants' ability to communicate, motivate, and lead their team members
  • To teach effective strategies for hiring, firing, and appraising team members
  • To guide professionals in implementing disciplinary actions and fostering a positive work environment
  • To develop the knowledge and confidence necessary to provide training and development opportunities to team members

Upon completion of this Management Training Course, delegates will gain a deep understanding of managing people, enabling them to lead their teams more effectively and confidently, ultimately contributing to the success of their organisations. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Introduction to Managing People Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to Managing People Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Senior Management Training Course Outline

Module 1: Communication Skills

  • Effective Interpersonal Communication
  • Understanding the Environment
  • Emotional Intelligence
  • Delivering and Receiving Feedback
  • Handling Difficult Conversations
  • Active Listening and Presentations
  • Non-verbal and Verbal Communication
  • Presentations
  • Written and Oral Communication

Module 2: Conflict

  • Interpersonal and Organisational Conflict Resolution
  • Mediation

Module 3: Creativity and Innovation

  • Creative Thinking
  • Customer Service and Support

Module 4: Employee Wellbeing

  • Assisting the Employees
  • Safety and Wellness of the Employees
  • Stress Management
  • Violence Detection and Prevention
  • Work-life Balance

Module 5: Ethics

  • Social Responsibility
  • Inquiry and Questions
  • Meeting Management

Module 6: Group Dynamics

  • Group Problem Solving and Decision Making
  • Learn to Lead Groups and Meetings
  • Online Groups
  • Questioning Techniques

Module 7: Leadership Training

  • Common Employment Laws
  • Crisis Management
  • Dealing with Ineffective Managers
  • Learn about Effective Decision Making
  • Delegation
  • Demonstrating Integrity and Courage
  • Employee Maintenance
  • Managing Absenteeism and Employee Performance
  • Managing in Tough Times
  • Strategic Leadership and Thinking
  • Supervision and Management

Module 8: Performance Management

  • Capacity Building
  • Disciplinary Action
  • Goal Setting and Feedback
  • Performance Development, Improvement, Measurement, and Planning

Module 9: Project Management Training

  • Benchmarking
  • Balanced Scorecard
  • Plan-Do-Study-Act Cycle for Continuous Improvement
  • Problem Solving and Lean Concepts
  • Systems Thinking

Module 10: Executive Training

  • Team Building
  • Employee Empowerment and Involvement
  • Team Building Activities
  • Self-Directed Teams
  • Team Performance Management

 

Show moredown

Who should attend this Senior Management Training Course?

The Senior Management Training Course is meant for professionals in Senior Management positions who want to enhance their management skills. This course can benefit a wide range of professionals, including:

  • Department Heads
  • Directors
  • Senior Executives
  • Vice Presidents
  • General Managers
  • Regional Managers
  • Business Unit Managers
  • Strategy Managers

Prerequisites of the Senior Management Training Course

There are no formal prerequisites for this Senior Management Course.

Senior Management Training Course Overview

The Senior Management Course is a valuable addition to our range of Management Courses, focusing on equipping Senior Managers with effective management methods tailored to their needs. In present times, the ability to lead with a personalised management style is of utmost importance. This Management Course offers an understanding of key aspects, like communication skills, conflict management, and performance management.

Understanding the principles covered in this course is imperative for Senior Managers and aspiring leaders across various industries. Mastery of these skills and this Management Qualification is essential for those who aim to excel in their roles and drive organisational success. Senior Managers should strive to master this subject as it empowers them to lead by example, resolve conflicts, enhance team performance, and foster effective communication.

The 1-day Management Course by The Knowledge Academy is designed to empower Senior Managers with practical tools and knowledge. Delegates will learn to develop their unique management style and apply it effectively within their organisations and teams. Through interactive sessions, real-world case studies, and expert guidance, this Management Training will enhance communication skills, leadership abilities, conflict resolution techniques, and performance management strategies.

Course Objectives

  • To provide Senior Managers with a comprehensive overview of effective management methods
  • To empower delegates to develop their own personalised management style
  • To enhance communication skills to facilitate better team collaboration
  • To provide leadership training for guiding teams towards success
  • To equip Senior Managers with conflict management techniques
  • To improve performance management strategies to drive organisational excellence

Upon completion of this Management Course, delegates will emerge as more effective and confident Senior Managers. They will possess the skills and knowledge needed to lead their teams, resolve conflicts, and enhance performance, ultimately contributing to the success of their organisations and their personal growth as leaders in any industry.

Show moredown

What’s included in this Senior Management Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Senior Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Remote Teams Course Outline

Module 1: Fundamentals of Managing Remote Teams

  • Introducing Remote Leadership
  • Accounting for Cultural Differences
  • Remote Leadership Competencies

Module 2: Building and Maintaining Trust with Remote Teams

  • Building Trust
  • Build Camaraderie Across the Company
  • Respect, Trust, and Value Individual Members
  • Form a Collective Shared Vision for the Team
  • Share Ownership for Work Produced
  • Foster Two-Way Communication
  • Show Gratitude
  • Maintaining Trust
  • Creating Teamwork

Module 3: Teaching Remote Teams

  • Leading from a Distance
  • Directing the Team

Module 4: Technology, Communication, and Remote Teams

  • Using Technology to Communicate
  • Communicating by Email, VoIP, and Video Conference
  • Communicating by Remote Desktop Assistance
  • Core Concepts of Communication
  • Problems with Communication
  • Verbalising Expectations Clearly
  • Barriers to Effective Communication

Module 5: Participating in Remote Team Meetings

  • Facilitating Remote Team Meetings
  • Preparing an Agendas
  • Start Each Meeting with an Icebreaker
  • Practice Using Videoconferencing and Remote Connection Tools

 

Show moredown

Who should attend this Managing Remote Teams Training?

The Managing Remote Teams Course is designed for professionals who are tasked with overseeing and leading teams in a remote or distributed work environment. This course can benefit a wide range of professionals, including:

  • Managers
  • Team Leaders
  • Project Managers
  • IT Managers
  • Human Resources (HR) Professionals
  • Business Owners
  • Supervisors

Prerequisites of the Managing Remote Teams Training

There are no formal prerequisites for this Managing Remote Teams Course.

Managing Remote Teams Training Course Overview

The Managing Remote Teams Course introduces a contemporary and vital dimension to Management Courses by addressing the unique skill set required for managing teams in a remote work environment. With the growing popularity of remote work, the ability to manage remote teams efficiently is more relevant than ever. This course empowers professionals to leverage global talent and enhance communication across time zones.

Understanding the intricacies of Managing Remote Teams is vital in a world where remote work is on the rise. Professionals from various fields, including Project Managers, Team Leaders, HR Professionals, and anyone responsible for leading or supervising remote teams, should aim to master this subject. Effective management in remote settings is essential for achieving productivity, team cohesion, and overall organisational success.

The Knowledge Academy's one-day Managing Remote Teams Course is tailored to provide delegates with practical skills and knowledge to navigate the challenges of remote team management. Delegates will learn how to lead teams from a distance, efficiently direct remote team members, harness technology for effective communication, conduct remote team meetings, and effectively handle time zone differences.

Course Objectives

  • To understand the key principles and best practices of Managing Remote Teams
  • To develop effective leadership skills for leading remote teams from a distance
  • To explore advanced communication technologies and tools for remote team collaboration
  • To learn strategies for conducting productive remote team meetings and facilitating effective communication
  • To gain insights into managing and addressing the challenges posed by different time zones
  • To optimise remote team management for enhanced productivity and cost-efficiency

Upon completion of this course, delegates will benefit from a comprehensive understanding of Remote Team Management, enabling them to lead teams with confidence and efficiency in the ever-evolving landscape of remote work, thereby contributing to the success of their organisations. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Managing Remote Teams Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Managing Remote Teams Certificate  
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Supplier Management Course Outline

Module 1: Supplier Management

  • Definitions
  • Supplier Management Context
  • Supplier Management
  • Supplier Management Good Practice
  • Objectives of Supplier Management
  • Importance of Setting the Objectives
  • Relationship Management
  • Potential Costs
  • Categories of Suppliers

Module 2: Advantages of Supplier Management

  • Reduced Costs
  • Improved Efficiency
  • Minimises Price Volatility
  • Consolidated Supply Chain
  • Outsourcing
  • Continual Improvement of Operations

Module 3: Supplier Management Lifecycle

  • Planning Strategy
  • Process of Supplier Selection
  • Wrong Supplier
  • Supply Chain Analysis
  • Establishing Suppliers
  • Supplier Development and Integration
  • Supplier Management Reports
  • Continuous Improvement
  • Improving Supplier Performance
  • KPIs and CSFs

Module 4: Supplier Management Tools and Techniques

  • Kraljic Matrix
  • Supplier Management Tools
  • Insourcing and Outsourcing

Module 5: Roles Within Supplier Management

  • SFIA and Supplier Management Roles
  • Supplier Relationship Managers
  • Business Change

Module 6: Improving the Supply Chain

  • Increase Transparency: Information Sharing
  • Improving the Supply Chain
  • Monitor and Review
  • Supplier Performance Management

Show moredown

Who should attend this Introduction to Supplier Management Course?

The Introduction to Supplier Management Course is designed for individuals who are involved in procurement, supply chain management, vendor relationships, and those who play a role in selecting and managing suppliers within an organisation. This course can benefit a wide range of professionals, including:

  • Procurement Professionals
  • Supply Chain Coordinators
  • Purchasing Managers
  • Vendor Managers
  • Sourcing Specialists
  • Contract Managers
  • Inventory Managers
  • Operations Managers
  • Logistics Coordinators
  • Project Managers

Prerequisites of the Introduction to Supplier Management Course

There are no formal prerequisites for this Introduction to Supplier Management Course.

Introduction to Supplier Management Course Overview

In today's business landscape, Supplier Management is a critical topic that holds immense relevance. Effective Supplier Management is fundamental to optimising procurement processes, reducing costs, and ensuring the delivery of quality goods and services. This course delves into the essential aspects of managing suppliers, from identification to reporting, providing professionals with the knowledge and tools they need to enhance their organisation's supplier relationships.

Understanding Supplier Management is crucial for professionals involved in procurement, supply chain management, and vendor relationship management. The ability to identify, select, contract, monitor, and report on suppliers can significantly impact an organisation's bottom line. Anyone responsible for supplier interactions should aim to master this subject to drive efficiency and value in their procurement processes.

This 1-day course by The Knowledge Academy offers a comprehensive introduction to supplier management fundamentals. Participants will gain insights into the crucial steps of supplier management, enabling them to establish and implement effective supplier management programmes. Delegates will possess the knowledge and skills necessary to optimise supplier relationships, streamline procurement, and enhance the value derived from suppliers, contributing to their organisation's success.

Course Objectives

  • To grasp the fundamental principles of Supplier Management
  • To learn the process of identifying, selecting, and contracting with suppliers
  • To understand effective monitoring and reporting techniques for supplier management
  • To develop strategies for enhancing supplier relationships and communication
  • To identify opportunities to reduce costs and improve the quality of goods and services through Supplier Management
  • To acquire the skills needed to implement a Supplier Management programme within the organisation

Upon completion of this Management Course, delegates will benefit from a solid foundation in Supplier Management, enabling them to make informed decisions, improve supplier interactions, and ultimately enhance their organisation's procurement processes, leading to increased efficiency and value. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Introduction to Supplier Management Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to Supplier Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Management Training for New Managers Course Outline

Module 1: What is the Role of the Manager?

  • Overview
  • Descriptions of the Role of a Manager

Module 2: Action Centred Leadership

  • What is Action Centred Leadership?
  • Situational Leadership Model
  • Development Levels for Existing Staff
  • Needs as a Manager
  • Communication
  • Effective Communication

Module 3: Team Briefing and Time Management

  • Team Briefing Benefits
  • Key Features of Team Briefing
  • Time Management

Module 4: Typical Procrastinators and Time Wasters

  • Examples of Some Biggest Time Wasters

Module 5: Establishing Priorities

  • Examples of Pareto's Law in Various Situations
  • Examples of Time Savers
  • Principles for Effective Personal Time Management

Module 6: Decision Making

  • How to Decide What to Do? 
  • Tips on Decision Making

Module 7: Delegation

  • What to Delegate?

Module 9: Who’s Got the Monkey?

  • Introduction
  • Who's Working for Who?
  • Getting Rid of the Monkey
  • Transferring the Initiative

Module 9: Setting Objectives

  • Different Sorts of Objectives
  • Setting SMART Objectives

Module 10: Feedback and How to Give it

  • Setting
  • Dealing with Reactions to Feedback
  • When Receiving Feedback?
  • Giving Praise and Encouragement
  • Giving Critical Feedback

Module 11: Managing Under Performance

  • Latecomer
  • Managing Performance: Making Mistakes
  • Conflict Management Case Study: No Meetings
  • Mediation in the Workplace
  • Motivation
  • Motivating Team

Module 12: Performance Management

  • What is Performance Management?
  • Performance Management Technique

Module 13: How to Establish a Good Team Culture

  • How to Establish a Good Team Culture

Module 14: Leadership and Management Skills you Need for Successful

  • Difference between a Leader and a Manager
  • How to Develop Management and Leadership Skills

Module 15: Continual Improvement for Managers

  • Overview

Show moredown

Who should attend this Management Training for New Managers Course?

The Management Training for New Managers Course is designed for anyone who has recently been promoted to a position, or anyone who wants to learn more about Management. This course can benefit a wide range of professionals, including:

  • New Managers
  • Team Leads
  • Aspiring Managers
  • Project Managers
  • Supervisors
  • Entrepreneurs
  • Team Leaders

Prerequisites of the Management Training for New Managers Course

There are no formal prerequisites for this Management Training for New Managers Course.

Management Training for New Managers Course Overview

Management is the process of coordinating and overseeing the activities and resources of an organisation to achieve its goals and objectives. New managers play a pivotal role in setting goals, assigning tasks, providing guidance and support, and fostering a positive work environment. The Management Training for New Managers Course is designed to equip professionals with the necessary skills and knowledge to excel in their managerial roles.

In this Management Training Course, delegates will delve into the intricacies of Management, gaining a deeper understanding of how it contributes to organisational success. It is essential for professionals to gain expertise in it, as effective Management ensures that an organisation runs smoothly, maximises productivity, and creates a conducive work environment. New Managers, Team Leaders, and aspiring leaders should aim at mastering this subject.

The Knowledge Academy's 1-day Management Training for New Managers Course is a comprehensive course that provides delegates with an in-depth understanding of essential managerial skills and knowledge. This course covers various aspects of Management, including setting goals, effective task allocation, conflict resolution, and performance management.

Course Objectives

  • To understand the fundamentals of Management and its importance in achieving organisational goals
  • To develop skills in setting clear goals and effectively assigning tasks
  • To learn strategies for managing mistakes and conflicts within a team
  • To gain proficiency in providing constructive feedback and addressing performance issues
  • To become adept at fostering a positive work environment and team cohesion
  • To acquire the knowledge and skills necessary for driving team and organisational performance

Upon completion of this Management Course, delegates will gain a comprehensive understanding of Management, empowering them to lead with confidence and effectiveness in their roles. They will be better equipped to set and achieve organisational goals, manage teams, and contribute significantly to their organisation's success. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Management Training for New Managers Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Management Training for New Managers Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Introduction to Performance Management Course Outline

Module 1: Overview of Performance Management

  • Definition, Objectives, and Responsibilities
    • PMS is a Systematic Approach
  • Structure Expectations
  • Importance of Planning Objectives
    • Planning Provide Direction
    • Planning Reduce Risk Uncertainty
    • Planning Reduces Overlapping and Wasteful Activities
    • Planning Promotes Innovative Ideas
    • Planning Facilities the Decision Making
    • Planning Established Standards for Controlling

Module 2: Performance Management Cycle

  • 5 Phases
    • Planning
    • Monitoring
    • Developing
    • Rating
    • Rewarding

Module 3: Standards of Performance

  • Considering the Circumstances
  • Skills Required in a Team
  • Team and Individual Objectives
  • Smart Objectives

Module 4: Leadership

  • Major Role of the Leader within a Team
  • Characteristics or Features of a Leader
  • Styles of Leadership within a Team
  • Maintaining Authority and Respect
  • Improvement of Individual Performance Objectives
  • Achieving Results Through Others
  • Motivation
  • Factors of Motivation
  • Techniques of Motivation
  • Practical Steps to Be Performed by the Team
  • Different People with Different Needs
  • Leadership Development

Module 5: Managing Performance and Training

  • Importance of Ongoing Performance Management Objectives
  • Progress and Achievements Evaluation
  • Maintaining Flexibility According to Business Change
  • Recognising and Closing Gaps
  • Revising Standards for the Team Welfare
  • Organisational Alignment
  • Inventory of Skilled Interventions
  • Providing Constructive Feedback

Show moredown

Who should attend this Introduction to Performance Management Course?

The Introduction to Performance Management Course is meant for anyone who wants to enhance their Performance Management skills. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Team Leaders
  • Project Managers
  • Human Resources (HR) Professionals
  • Business Owners
  • Organisational Development Specialists

Prerequisites of the Introduction to Performance Management Course

There are no formal prerequisites for this Introduction to Performance Management Course.

Introduction to Performance Management Course Overview

Performance Management is a fundamental aspect of organisational success, and this course provides a comprehensive introduction to the subject. In today's competitive business environment, the ability to effectively manage and enhance employee performance is paramount. This course equips professionals with the knowledge and skills required to understand and implement Performance Management strategies that can drive individual and organisational growth.

Understanding Performance Management is vital for professionals in leadership, human resources, and those responsible for managing teams. It plays a pivotal role in improving productivity, employee engagement, and overall organisational performance. Managers, HR Personnel, and Team Leaders should aim to master this subject to create a motivated and high-performing workforce.

The Knowledge Academy's one-day Introduction to Performance Management Training provides a practical and in-depth understanding of Performance Management principles. Delegates will learn how to set clear performance expectations, provide constructive feedback, conduct performance appraisals, and establish strategies for employee development.

Course Objectives

  • To gain a fundamental understanding of Performance Management and its significance
  • To learn how to set and communicate performance expectations and goals
  • To acquire skills for providing effective feedback and coaching to employees
  • To understand the performance appraisal process and techniques
  • To develop strategies for performance improvement and employee development
  • To implement best practices for Performance Management within the organisation

Upon completion of this Management Course, delegates will benefit from a solid foundation in Performance Management, enabling them to create a high-performance work environment, enhance individual and team productivity, and contribute to their organisation's success in a competitive business landscape. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Introduction to Performance Management Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Introduction to Performance Management Certificate 
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Personal and Organisational Development Course Outline

Module 1: Personal Skills

  • Introduction
  • Strengths and Weaknesses
  • Setting Goals
  • Personal Action Plan

Module 2: Personal Opportunities

  • Presentation and Communication skills
  • Interviewing Techniques
  • Attaining Feedback
  • Career Development

Module 3: Methods of Organisation

  • Fundamentals of Effective Organisation
  • What is Organisational Development (OD)?
  • Who Uses Organisational Development?
  • Bridge’s Model for Change
  • Characteristics of OD
  • Organisational Development Loop
  • Organisation as a System
  • Planning Skills
  • Teamwork

Module 4: Management Skills

  • Self-Management
  • Team Management
  • Motivation
  • Intervention

Show moredown

Who should attend this Personal & Organisational Development Course?

The Personal & Organisational Development Course is designed for individuals who want to improve their personal effectiveness and organisational impact.This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Managers
  • Entrepreneurs
  • Supervisors
  • Organisational Development Consultants
  • Human Resources (HR) Professionals
  • Business Owners

Prerequisites of the Personal & Organisational Development Course

There are no formal prerequisites for this Personal & Organisational Development Course.

Personal and Organisational Development Course Overview

Personal and Organisational Development is a critical facet of effective management in today's dynamic business landscape. This course explores the intricate dynamics of change and delves into various organisational metaphors, including machine, organism, culture, and flux. It equips delegates with the essential skills and knowledge to navigate the evolving corporate world successfully.

Mastery of Personal and Organisational Development is vital for professionals across diverse industries. Managers, Team Leaders, and aspiring Executives should aim to excel in this subject. The ability to initiate and manage change, interpret complex management theories, and adapt to various organisational metaphors is a key differentiator for career progression. Proficiency in this is essential for those who aspire to lead in their respective domains.

This 1-day training on Personal and Organisational Development provides delegates with a comprehensive understanding of this vital subject. Through interactive sessions, real-world case studies, and expert guidance, delegates will gain practical insights into managing change effectively. Our course falls within the broader spectrum of Management Courses, offering a diverse range of opportunities for skill development.

Course Objectives

  • To understand the various organisational metaphors and their implications
  • To analyse and apply management theories in the context of defence acquisition
  • To develop the skills necessary to manage and lead through periods of significant change
  • To identify and navigate the complexities of organisational culture and politics
  • To gain proficiency in adapting to dynamic and fluid corporate environments
  • To cultivate the ability to inspire and lead teams towards effective change management

Upon completion of this course, delegates will benefit by acquiring the skills to excel as Leaders and Managers in the ever-evolving business world. They will be well-prepared to navigate and thrive in dynamic corporate environments, driving personal and organisational growth with confidence. Explore The Knowledge Academy’s vast range Management Courses to expand your management expertise.

Show moredown

What’s included in this Personal & Organisational Development Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Personal & Organisational Development Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Process Improvement Training Course Outline

Module 1: Introduction to Business Process Improvement (BPI)

  • What is Business Process Improvement (BPI)?
  • Objectives of BPI

Module 2: Developing the Process Inventory

  • Process Inventory
  • Process Prioritisation

Module 3: Establishing the Foundation

  • Process Name
  • Process Owner
  • Description and Scope
  • Process Responsibilities
  • Client and Client Requirements
  • Important Stakeholders and Interests
  • Success Measurement

Module 4: Drawing the Process Map

  • What is a Process Map?
  • Box 1, Box 2, and Box 3
  • Boxes 4-7
  • Cross-Functional Process Map
  • Documenting the Process

Module 5: Estimating Time, Cost, and Validating Process Map

  • Business Process Timing
  • Process Cost
  • Analysing the Cost Estimate Columns
  • Verifying the Process Map

Module 6: Applying Improvement Techniques

  • Eliminating Bureaucracy and Duplication
  • Simplification
  • Reducing Cycle Time
  • Automation

Module 7: Creating Internal Controls, Tools, and Metrics

  • Internal Controls
  • Tools
  • Metrics

Module 8: Testing and Reworking

  • Steps to Create the Test Plan

Module 9: Implementing the Change

  • Implementation Plan
  • Phases of the Implementation Plan

Module 10: Driving Continuous Improvement

  • Continuous Improvement Cycle and Plan

Module 11: BPI Methodologies

  • Six Sigma and Lean
  • Total Quality Management (TQM)

Show moredown

Who should attend this Business Process Improvement Training Course?

The Business Process Improvement Training Course is ideal for professionals across various sectors who are interested in enhancing the efficiency and overall performance of their organisation's processes. This course can benefit a wide range of professionals, including:

  • Operations Managers
  • Quality Assurance (QA) Managers
  • Continuous Improvement Managers
  • Project Managers
  • Business Analysts
  • Production Supervisors
  • Supply Chain Managers

Prerequisites of the Business Process Improvement Training Course

There are no formal prerequisites for this Business Process Improvement Training Course.

Business Process Improvement Training Course Overview

Business Process Improvement (BPI) is a pivotal management discipline focused on analysing, evaluating, and enhancing existing business processes. This methodology plays a vital role in organisations by boosting efficiency and accuracy in their operations. BPI involves mapping out business processes, identifying inefficiencies, redesigning workflows, and benchmarking initial performance metrics.

Proficiency in Business Process Improvement is of paramount importance to professionals seeking to excel in management and organisational effectiveness. Aspiring Managers, process improvement specialists, and individuals responsible for streamlining operations should strive to master this subject. Mastering process efficiency and continuous improvement is crucial for advancing in the Management domain.

The Knowledge Academy's one-day Business Process Improvement Training Course equips delegates with the knowledge and skills needed to excel in BPI. Delegates will learn to create process inventories, establish strong foundations, and map out processes effectively. Additionally, delegates will gain an in-depth understanding of applying improvement techniques and various BPI methodologies.

Course Objectives

  • To understand the principles and objectives of Business Process Improvement
  • To create comprehensive process inventories
  • To establish a strong foundation for successful BPI
  • To proficiently map out existing business processes
  • To gain proficiency in applying BPI improvement techniques
  • To become familiar with various BPI methodologies and best practices

Upon completion of this course, delegates will benefit by possessing the knowledge and skills required to effectively implement Business Process Improvement strategies in their organisations. They will be empowered to identify and eliminate process inefficiencies, driving higher efficiency, and productivity while advancing their careers in Management and Business Process Optimisation.

Show moredown

What’s included in this Business Process Improvement Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Business Process Improvement Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Event Management Masterclass Outline

Module 1: Introduction to Events Management  

  • Define Event
  • Why Organise Events?
  • Types of Event
  • Event Theme
  • Creating an Event

Module 2: Event Planning Process

  • Vision and Theme of an Event
  • Conducting SWOT Analysis
  • Set Goals and Objectives
  • Determine Event Feasibility
  • Select Organisational Structure
  • Create a Plan
  • Evaluate Event
  • 5 W’s of Event Creation

Module 3: Human Resources and Logistic in Event Management

  • Human Resource Management for Events
  • Selecting an Ideal Venue
  • Marketing and Promoting Event
  • Elements of Event Promotion and Marketing
  • Event Budgeting
  • Safety Components
  • Risk Mitigation and Contingency Plans
  • Potential Problems

Module 4: Event Assessment and Evaluation

  • Assessment Vs Evaluation
  • Key Stages in Event Evaluation
  • Event Evaluation Methods
  • Gantt Charts to Manage Task Schedules
  • ROI Evaluation
  • Social Media Engagement

Module 5: Organising Events

  • Plan and Execute Effective Campaign
  • Use Efficient Communication System
  • Use Event Web Site
  • Use Technology
  • Execute Sound Logistics System 

Show moredown

Who should attend this Event Management Course?

The Event Management Training Course specifically tailored for individuals who are involved in planning, organising, and executing events of various scales and types. This course can benefit a wide range of professionals, including:

  • Event Managers
  • Event Planners
  • Conference Organisers
  • Marketing Managers
  • Public Relations (PR) Professionals
  • Corporate Communication Managers
  • Entertainment Industry Professionals

Prerequisites of the Event Management Course

There are no formal prerequisites for this Event Management Training Course.

Event Management Course Overview

The Event Management Course offers a holistic exploration of the multifaceted field, covering everything from conceptualisation to flawless execution. In an era where events play a pivotal role in organisational success, this course provides a crucial skill set.

For professionals navigating the competitive business landscape, mastering event management is a strategic imperative. Understanding this subject is crucial for professionals seeking to orchestrate successful events, including marketers, project managers, and hospitality professionals.

This 1-day course by The Knowledge Academy ensures delegates are well-versed in the intricacies of event planning. From understanding client needs to selecting suitable venues and managing logistics, participants gain a comprehensive skill set. The course also delves into the art of crafting compelling event narratives and leveraging technology for seamless execution.

Course Objectives

  • To comprehend the fundamental principles of event management
  • To acquire skills in strategic event planning and execution
  • To understand the role of marketing and promotion in event success
  • To gain proficiency in budgeting and resource management for events
  • To cultivate effective communication and negotiation skills
  • To grasp the latest industry trends and best practices in event management

Delegates completing this course will emerge with a comprehensive understanding of event management, equipped to plan, execute, and market successful events, enhancing their career prospects in this dynamic field.

Show moredown

What’s included in this Event Management Masterclass?

  • World-Class Training Sessions from Experienced Instructors  
  • Event Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Conflict Management Training Course Outline

Module 1: Introduction to Conflict Management

  • Conflicts
  • Conflict Management in the Organisation
  • Importance of Conflict Management

Module 2: Concept of Conflicts

  • Transition of Conflict Management
    • Traditional View
    • Human Relation View
    • Inter-Actionist View
  • Forms of Conflict in Organisation
    • On the Basis of Direction
    • On the Basis of Levels

Module 3: Causes of Conflicts

  • Personality Clashes
  • Unrealistic Needs and Expectations
  • Business Values
  • Unresolved Workplace Issue
  • Increase in Workload

Module 4: Techniques

  • Forcing
  • Win-Win (Collaboration)
  • Compromising
  • Withdrawing
  • Smoothing

Module 5: Types of Conflict Management

  • Intrapersonal Conflict
  • Interpersonal Conflict
  • Interdepartmental Conflict

Module 6: Conflict Resolution

  • Stages of Conflict
  • Role of Third Party in Resolving Conflicts

Module 7: Framework of Organisational Conflict Management

  • Triangle of Truth
  • Receiving Feedback
    • Seek Feedback on an Ongoing Basis
    • Listen Carefully
    • Thank the Giver of the Feedback
    • Reflect
    • Look Forward

Module 8: How to Prevent Future Conflict?

  • Ways to Prevent Future Conflicts

Show moredown

Who should attend this Conflict Management Training Course?

The Conflict Management Training Course is intended for individuals who wish to enhance their ability to effectively manage and navigate conflicts in the workplace and other contexts. This course can benefit a wide range of professionals, including:

  • Managers
  • Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Project Managers
  • Healthcare and Social Services Professionals
  • Business Professionals

Prerequisites of the Conflict Management Training Course

There are no formal prerequisites for this Conflict Management Training Course.

Conflict Management Course Overview

Conflict Management addresses the critical need for effective conflict resolution in today's workplace. Conflicts, arising from differing opinions and personal preferences, can be disruptive and challenging to handle. In the modern business environment, where collaboration and teamwork are crucial, the ability to recognise and resolve conflicts is highly relevant. This Management Training develops the skills necessary to navigate and manage conflicts.

Mastering Conflict Management is important for professionals across all sectors, especially Team Leaders, Managers, HRs, etc. Conflict can disrupt productivity, damage relationships, and hinder organisational success. Understanding the principles of conflict resolution empowers individuals to maintain a harmonious work environment and build stronger professional relationships, making it a vital skill for career growth and leadership roles.

The 1-day Conflict Management Course provided by the Knowledge Academy offers delegates a comprehensive understanding of conflict resolution within an organisational context. Delegates will learn various Conflict Management techniques, how to handle different types of conflicts, and the role of third parties in conflict resolution.

Course Objectives

  • To equip delegates with the knowledge and skills necessary to handle conflicts effectively
  • To provide an understanding of various Conflict Management techniques
  • To teach participants how to maintain positive relationships with colleagues and team members
  • To address the emotional aspects of conflicts and offer strategies for managing them
  • To explore the different phases of conflict and the conflicting resolution model
  • To enable delegates to proactively manage and overcome conflicts within the organisation

Upon completion of this course, delegates will benefit from improved conflict resolution skills, allowing them to foster a more harmonious and productive work environment. They will be better equipped to manage conflicts, maintain positive professional relationships, and contribute to the overall success of their organisation.

Show moredown

What’s included in this Conflict Management Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Conflict Management Certificate
  • Digital Delegate Pack

 

 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Costing and Pricing Training​ Course Outline

Module 1: Introduction to Costing

  • Costing
  • Concepts of Costing with Example
  • Variable and Fixed Costs

Module 2: Introduction to Pricing

  • Pricing
  • Concepts of Pricing
  • Methods

Module 3: Costing and Pricing Procedures

  • Identifying Costs
  • Price-Quality Strategy
  • Setting Pricing Policy

Module 4: Price-Reaction Programme

  • Working of Price-Reaction Programme

Module 5: Break-Even Point Formula

  • Introduction
  • Calculation
  • Components
  • Break-Even Point with Graph
  • How to Use a Break-Even Analysis?
  • Limitations

Module 6: Strategies of Pricing

  • Demand Pricing
  • Competitive Pricing
  • Cost-Plus Pricing
  • Penetration Pricing
  • Price Skimming
  • Economy Pricing
  • Psychological Pricing
  • Discount Pricing
  • Geographic Pricing
  • Price Bundling

Module 7: Absorption Costing

  • Overview
  • Components of Absorption Costing
  • Absorption Costing Formula Using Excel
  • Absorption Costing Vs Variable Costing
  • Advantages

Show moredown

Who should attend this Costing and Pricing Training Course?

The Costing and Pricing Training Course is tailored for professionals who are involved in financial decision-making, product pricing, cost analysis, and ensuring overall business profitability. This course can benefit a wide range of professionals, including:

  • Finance Managers
  • Product Managers
  • Entrepreneurs and Business Owners
  • Sales and Marketing Managers
  • Operations Managers
  • Procurement and Supply Chain Managers
  • Consultants

Prerequisites of the Costing and Pricing Training Course

There are no formal prerequisites for this Costing and Pricing Training Course.

Costing and Pricing Training Course Overview

Costing and Pricing are fundamental aspects of financial projection and programme management. These processes are intricately connected, with price analysis focusing on vendor unit prices, while cost analysis encompasses the cost of delivering the item to the vendor, ultimately defining the suitability of the quoted price. Understanding these concepts is pivotal for professionals seeking to make informed financial decisions.

Proficiency in costing and pricing is essential for a wide range of professionals, including Project Managers, Financial Analysts, Procurement Specialists, and Business Leaders. It enables them to make strategic decisions, set competitive prices, and assess the feasibility of project costs. This knowledge is particularly valuable for individuals responsible for budgeting and financial planning within their organisations.

The Knowledge Academy's 1-day Costing and Pricing Training provides delegates with a comprehensive understanding of the various aspects of costing and pricing in business. Delegates will gain insights into different costing and pricing strategies, including setting price policies and utilising essential formulas like the Break-Even Point Formula and Absorption Costing.

Course Objectives

  • To comprehend the principles of costing and pricing in financial analysis
  • To gain practical knowledge of costing and pricing strategies
  • To learn how to set effective price policies
  • To master essential costing and pricing formulas
  • To evaluate and analyse price history and projections
  • To assess the cost of resources and labour in financial planning

Upon completing this course, delegates will be well-equipped to make informed financial decisions, set competitive prices, and assess the feasibility of project costs. They will have a solid understanding of costing and pricing strategies, which will empower them to excel in their roles and contribute to effective financial planning and budget management within their organisations.

Show moredown

What’s included in this Costing and Pricing Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Costing and Pricing Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Team Development Masterclass​ Outline

Module 1: Introduction

  • Define Team and Teamwork
  • Common Characteristics of Effective Teams
  • Why Use Teams?
  • Common Misconceptions

Module 2: Bruce Tuckman’s Team Development Model

  • Forming Stage
  • Storming Stage
  • Norming Stage
  • Performing and Adjourning Stage

Module 3: Selecting Team Members

  • What is Team Building?
  • Qualities of Good Team Members
  • How to Choose Team Members?
  • Tips for Choosing Team Members

Module 4: Leadership

  • What is Leadership?
  • Responsibilities of a Leader

Module 5: Team Meetings

  • Rules
  • Benefits of Team Meetings
  • Chairing Team Meetings

Module 6: Effective Teamwork Matrix

  • Team Identity
  • Shared Vision
  • Communication
  • Collaboration and Participation
  • Issue Negotiation and Resolution
  • Reflection and Self-Assessment

Show moredown

Who should attend this Team Development Masterclass?

This Team Development Masterclass equips delegates with the knowledge and skills required for effective team building and its functioning. The following professionals can benefit from attending this course:

  • Team Leaders
  • Supervisors
  • Managers
  • Project Managers
  • Human Resources (HR) Professionals
  • Entrepreneurs and Small Business Owners
  • Department Heads

Prerequisites of the Team Development Masterclass

There are no formal prerequisites for this Team Development Masterclass.

Team Development Masterclass Overview

In today's business landscape, Team Development is a critical aspect of organisational success. Businesses are increasingly adopting team-based structures to enhance productivity, profitability, and service quality. Organisations and managers are actively seeking ways to improve business outcomes and profitability. Team Development initiatives are designed to boost results for clients and encompass a wide range of activities aimed at performance enhancement.

Proficiency in Team Development is vital for professionals in leadership and management roles. Team Leaders, Managers, and individuals responsible for team performance and collaboration should prioritise mastering this subject. Understanding the dynamics of team building, effective communication, and cooperation is crucial for driving positive outcomes in an organisation.

The Knowledge Academy's 1-day Team Development Masterclass equips delegates with a comprehensive understanding of team dynamics, leadership responsibilities, and essential teamwork skills. Delegates will learn to work collaboratively, contribute new ideas, communicate effectively, take responsibility, respect diverse perspectives, and engage in team decision-making.

Course Objectives

  • To enhance communication and collaboration within teams
  • To identify and leverage individual strengths for collective success
  • To develop strategies for conflict resolution and team motivation
  • To instil a shared vision and goals among team members
  • To foster a culture of accountability and mutual support
  • To equip delegates with practical tools for effective team management

Upon completion, delegates will not only possess a profound understanding of Team Development but will also be adept at fostering an inclusive team culture, resulting in improved productivity and overall organisational success.

Show moredown

What’s included in this Team Development Masterclass?

  • World-Class Training Sessions from Experienced Instructors  
  • Team Development Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Anti-Social Behaviour Management Training ​Course Outline

Module 1: Basics of Anti-Social Behaviour Management

  • What is Anti-Social Behaviour?
  • What Constitutes Anti-Social Behaviour?
  • Types of Anti-Social Behaviour
  • Who Can Help When Cases of Anti-Social Behaviour Occur?
  • Why is it Significant to Report Anti-Social Behaviour?

Module 2: Strategic Management and Monitoring of Anti-Social Behaviour 

  • Managing Anti-Social Behaviour
  • Recording and Monitoring Anti-Social Behaviour
  • Recording Actions Taken to Combat Anti-Social Behaviour
  • Staffing the Anti-Social Behaviour Service

Module 3: Prevention from Anti-Social Behaviour

  • Choosing Priority Actions and Targets to Prevent Anti-Social Behaviour
  • Allocating Tenanics
  • Occupy Agreements and Information for Tenats
  • Participation of Occupant in Preventing Anti-Social Behaviour
  • Social, Community, and Youth

Module 4: Combating Anti-Social Behaviour

  • Evaluating Anti-Social Behaviour
  • Initial Investigation
  • Closure of Tenancies on the Ground of Anti-Social Behaviour

Module 5: Customer Care, Personal Management, and Development

  • Emerging a Customer Care Code
  • Welfare Considerations
  • Personal Management and Development Policy
  • Information for Anti-Social Behaviour Staff
  • Skills Development of Staff
  • Staff Participation in the Management of Anti-Social Behaviour Service

Show moredown

Who should attend this Anti-Social Behaviour Management Training Course?

The Anti-Social Behaviour Management Training Course is intended for individuals who are directly involved in addressing and managing instances of Anti-Social Behaviour within organisations. This course can benefit a wide range of professionals, including:

  • Community Engagement Officers
  • Mental Health Professionals
  • Housing Officers
  • Social Workers
  • Security Personnel
  • Community Leaders
  • Probation Officers

Prerequisites of the Anti-Social Behaviour Management Training Course

There are no formal prerequisites for this Anti-Social Behaviour Management Training Course.

Anti-Social Behaviour Management Training Course Overview

Anti-Social Behaviour Management is a critical topic for addressing disruptive behaviours that affect communities and individuals. In a society where the quality of life for residents is paramount, understanding and effectively managing Anti-Social Behaviour is of utmost importance. This course introduces the fundamentals of Anti-Social Behaviour Management and equips professionals with the knowledge they need to make a positive impact.

Mastery of Anti-Social Behaviour Management is essential for professionals across various sectors, including social workers, law enforcement professionals, property management professionals, and community leaders. It is their responsibility to safeguard individuals and improve community well-being by effectively addressing Anti-Social Behaviour. A thorough understanding of this subject empowers professionals to tackle these issues successfully.

This 1-day training by The Knowledge Academy is designed to provide delegates with the essential tools and knowledge they need. Delegates will learn to recognise and define Anti-Social Behaviour, monitor and record incidents, and take appropriate actions to combat them efficiently. This covers concepts, like the fundamentals of Anti-Social Behaviour Management and the participation of staff in managing Anti-Social Behaviour services.

Course Objectives

  • To understand the fundamentals of Anti-Social Behaviour Management
  • To recognise and define different types of Anti-Social Behaviour
  • To learn effective strategies for managing the Anti-Social Behaviour service
  • To develop a customer care code that enhances community well-being
  • To evaluate and monitor Anti-Social Behaviour incidents
  • To take appropriate actions to combat Anti-Social Behaviour effectively

Upon completion of this course, delegates will gain the knowledge and skills necessary to identify, manage, and mitigate instances of Anti-Social Behaviour. This Management Training equips professionals to safeguard communities, improve quality of life, and effectively address disruptive behaviours, ultimately enhancing their ability to make a positive impact in their respective roles.

Show moredown

What’s included in this Anti-Social Behaviour Management Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Anti-Social Behaviour Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Equality and Diversity Training Course Outline

Module 1: Introduction to Diversity and Inclusion

  • Differentiating Diversity from Inclusion
  • Recognising Different Backgrounds, Styles, and Approaches
  • Value Proposition of Diversity and Inclusion

Module 2: Positive Impacts of Diversity

  • Enhanced Innovation and Creativity
  • Broader Perspectives and Representation
  • Improved Decision Making and Problem-solving

Module 3: Negative Impacts of Diversity

  • Potential for Conflicts and Misunderstandings
  • Communication Barrier
  • Navigating Cultural and Behavioural Differences

Module 4: Addressing Challenges Posed by Diversity

  • Recognising Potential Negative Impacts
  • Importance of Cultural Intelligence

Module 5: Tools for Effective Collaboration in Diverse Teams

  • Tools and Techniques for Bridging Communication Gaps
  • Building Trust in Diverse Settings

Module 6: Building a Cohesive Work Environment​

  • Reflecting on Personal Experiences with Diversity and Inclusion
  • Identifying Actionable Steps for Individuals and Teams
  • Promoting Continuous Learning and Adaptation

Module 7: Discrimination

  • What is Discrimination?
  • Examples
  • Impact of Discrimination
  • How to Avoid Discrimination?
  • Discriminatory Situations

Show moredown

Who should attend this Equality and Diversity Training Course?

This Equality and Diversity Course is essential for individuals who are committed to promoting inclusivity, fostering a respectful environment, and understanding the principles of equality and diversity. This Equality and Diversity Training can benefit a wide range of professionals, including:

  • Managers and Supervisors
  • Human Resources (HR) Professionals
  • Team Leaders
  • Healthcare Professionals
  • Educators and Trainers
  • Community and Nonprofit Organisers
  • Public Service Workers

Prerequisites of the Equality and Diversity Training Course

There are no formal prerequisites for attending this Equality and Diversity Training Course.

Equality and Diversity Training Course Overview

The Equality and Diversity Training delves into the critical concepts of fairness, respect, and valuing differences in the workplace. While equality ensures individuals are treated in accordance with the law, diversity emphasises recognising and appreciating distinctions. This course is highly relevant as it promotes ethical values, enhances staff retention, and boosts an organisation's reputation.

Professionals from all fields and industries should aim to master equality and diversity. The importance of these concepts goes beyond compliance with laws; they contribute to a workplace culture of inclusivity, fairness, and innovation. HR professionals, managers, and employees at all levels benefit from understanding how to manage diversity, as it positively impacts team dynamics and organisational performance.

This 1-day Equality and Diversity Training equips managers with the knowledge, skills, and strategies to promote workplace equality and diversity. Through interactive sessions, case studies, and real-world scenarios, the delegates will gain insights into concepts of equality and diversity and learn how to identify and address unconscious biases, discrimination, etc. They will also develop practical strategies for creating inclusive recruitment, retention, and promotion practices, fostering respectful communication.

Course Objectives

  • To ensure equality and diversity using best practices
  • To effectively manage diversity in the workplace
  • To incorporate equality and diversity principles into the recruitment process
  • To comprehend lawful and illegal behaviours defined in the Equality Act 2010
  • To address various diversity issues and foster inclusivity

Upon completion of the Equality and Diversity Course, delegates will possess the knowledge and skills needed to create an inclusive workplace where diversity is valued. This not only promotes ethical and legal compliance but also leads to higher staff retention, improved performance, and a positive organisational reputation.

Show moredown

What’s included in this Equality and Diversity Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Equality and Diversity Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Problem Solving Training Course Outline

Module 1: Introduction to Problem Solving

  • What is Problem Solving?
  • Characteristics of Difficult Problems
  • Barriers to Problem Solving

Module 2: Strategies for Investigating Problems

  • Psychological Strategies
    • Trial and Error
    • Algorithm
    • Heuristics
  • Problem Solving Strategies

Module 3: Overcoming Barriers to Problem Solving

  • Decision Making Problems
  • Troubleshooting and Diagnosis Problems
  • Strategic Performance Problems
  • Policy Analysis Problems
  • Design Problem Solving

Module 4: Models for Problem Solving

  • Deming Wheel – PDCA Cycle
  • Hurson’s Productive Thinking Model
  • Fishbone 
  • TRIZ
    • What is TRIZ?
    • Key Tools of TRIZ

Module 5: Problem Solving Cycle

  • Problem Solving Cycle
    • Identify the Problem
    • Explore Possible Strategies
    • Set Goals
    • Look at Alternatives
    • Select a Possible Solution
    • Implement a Possible Solution
    • Evaluate the Result

Module 6: Applying Critical Thinking to Everyday Problems

  • Make the Best Use of Time
  • Difference Between Urgency and Importance
  • Tackle One Thing at a Time
  • Step by Step Approach
  • Record Progress
  • Modify Habits
  • Tackle Autopilot Mode
  • Change Perspective
  • Be Reasonable and Practical

Module 7: Improving Decision Making Skills and Thinking Capacity

  • Steps to Effective Decision-Making
  • Creating a Paired Comparison Analysis Table
  • Grid Analysis Tool for Decision-Making
  • Improving Decision Making Skills and Thinking Capacity
    • Knowledge
    • Comprehension
    • Application
    • Analysis
    • Synthesis
    • Evaluation

Show moredown

Who should attend this Problem Solving Training Course?

The Problem Solving Training Course is ideal for individuals across various professional backgrounds who are seeking to enhance their ability to effectively identify, analyse, and address complex challenges. This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Project Managers
  • Business Analysts
  • Consultants
  • Quality Control Professionals
  • Operations Managers
  • Entrepreneurs and Business Owners

Prerequisites of the Problem Solving Training Course

There are no formal prerequisites for this Problem Solving Training Course.

Problem Solving Training Course Overview

In today's fast-paced and dynamic business environment, Problem Solving has emerged as a pivotal aspect of Management. The ability to effectively identify and resolve challenges is not only relevant but essential for success in any professional setting. Problem Solving is the act of determining a problem, identifying its root causes, prioritising solutions, and executing them.

Mastering Problem Solving is of utmost importance for professionals across various domains, including Managers, Executives, and Team Leaders. These individuals, entrusted with critical decision-making responsibilities, need to be proficient in Problem Solving to drive efficiency and innovation within their organisations. By refining these skills, they can adeptly handle complexity, clear obstacles, and bolster their problem-solving capabilities.

The Knowledge Academy's 1-day Problem Solving Training is designed to equip delegates with comprehensive Problem Solving skills that are in high demand among multinational corporations. This course delves into various Problem Solving models, including TRIZ, PDCA Cycle, Hurson’s Productive Thinking Model, and Fishbone Diagrams.

Course Objectives

  • To understand the principles of Problem Solving and its significance in management
  • To explore different Problem Solving models and their practical applications
  • To develop critical thinking and decision-making skills for effective issue resolution
  • To learn tactics and strategies for addressing problems and overcoming obstacles
  • To enhance troubleshooting and diagnosis abilities
  • To identify and address common barriers to effective Problem Solving

Upon completing this Management Training, delegates will benefit by gaining a profound understanding of Problem Solving, equipping themselves with essential management skills. They will be better prepared to tackle real-world challenges, enhance their decision-making abilities, and contribute significantly to their organisation's success.

Show moredown

What’s included in this Problem Solving Training Course?

  • World-Class Training Sessions from Experienced Instructors 
  • Problem Solving Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Workforce Resource Planning Training​ Course Outline

Module 1: Introduction to Workforce Planning

  • What is Workforce Planning?
  • Strategic Planning and Workforce Planning
  • Why do Workforce Planning?
  • Models and Techniques of Workforce Planning

Module 2: Agile Resource Planning

  • What is Agile Resource Planning?
  • Resource Planning in an Agile Environment
  • Agile Resource Planning Process
  • Agile Resource Planning Software
  • Features of Agile Resource Planning Tools

Module 3: Workload Management

  • What is Workload Management?
  • Workload Management Steps
  • How to Build an Effective Workload Management Process?
  • Use a Workload Management Tool to Plan Your Team's Time

Module 4: Effective Planning of Resources

  • Resource Management
  • How to Manage Resources?
  • Performance Management Methodology
  • Principles of Effective Resource
  • Tips for Effective Resource Planning

Module 5: Resource Forecasting for Project Managers

  • Resource Forecasting in Project Management
  • Advantages of Resource Forecasting
  • Factors that Affect Resource Forecasting in Project Management
  • Tips for Resource Forecasting in Project Management

Module 6: Enterprise Resource Planning (ERP) Systems

  • What is Enterprise Resource Planning (ERP)?
  • Types of ERP Systems and ERP Software Deployment Options
  • How Does an ERP System Work?
  • Benefits of Enterprise Resource Planning

Show moredown

Who should attend this Workforce Resource Planning Training Course?

The Workforce Resource Planning Training Course is designed for professionals who are involved in Workforce Management, Strategic Planning, and Resource Allocation within an organisation. This course can benefit a wide range of professionals, including:

  • Human Resources Managers
  • Project Managers
  • Operations Managers
  • Department Heads
  • Business Analysts
  • Consultants
  • Workforce Planners

Prerequisites of the Workforce Resource Planning Training Course

There are no formal prerequisites for this Workforce Resource Planning Training Course.

Workforce Resource Planning Training Course Overview

Workforce Planning is the key to ensuring that organisations have the right talent in the right place to achieve goals. It involves forecasting, analysing, and bridging workforce supply and demand gaps. This Management Training course plays a pivotal role in evaluating staffing needs and cost-effective methods for recruitment and retention, offering individuals a pathway to enhance their organisational skills and unlock numerous career opportunities.

Proficiency in Workforce Resource Planning is vital for professionals in human resources, talent management, and organisational strategy. Those who aim to lead resource management teams, work as workforce planning managers, or pursue roles in analytics and strategic planning, should prioritise mastering this subject.

The Knowledge Academy's 1-day Workforce Resource Planning Training Course empowers delegates with comprehensive insights into efficiently managing workforce resources in an organisation. Delegates will gain in-depth knowledge about workforce planning, labour market dynamics, and aligning organisational strategy with workforce needs.

Course Objectives

  • To understand the fundamentals of Workforce Resource Planning and its significance
  • To evaluate staffing requirements and cost-effective recruitment and retention methods
  • To align organisational strategy with workforce needs
  • To gain expertise in strategic planning and workforce analytics
  • To comprehend workforce segmentation and its role in planning
  • To master the stages of the workforce planning model for effective execution

Upon completing this course, delegates will be well-prepared to excel in roles related to workforce planning and management. They will have the knowledge and skills to contribute to organisational excellence by ensuring that the right talent is available at the right time, ultimately unlocking numerous career opportunities and enhancing their organisational value.

Show moredown

What’s included in this Workforce Resource Planning Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Workforce Resource Planning Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Managing Projects Remotely Training​ Course Outline

Module 1: Remote Projects and Teams

  • What is Remote Project Management?
  • Remote Project Management Teams and Roles
  • What is a Remote Project Team?
  • Types of Remote Teams in a Project
  • Advantages of Working as a Remote Team
  • Challenges Faced in Remote Project Management
  • Face-to-Face Project Management Vs Remote Project Management
  • Future of Remote Project Management

Module 2: Effective Remote Project Management Essentials

  • Managing Remote Projects with Authority
  • Simplifying Resource Allocation
  • Steps to Successfully Managing a Project Remotely
  • Tools for Remote Project Management

Module 3: Scoping Out and Prioritising Project Ideas

  • Ideas and Feedback Collection
  • “DO” Cycle
  • Prioritising and Assigning Projects Across Remote Teams

Module 4: Assembling Cross-Functional Remote Teams

  • Select Right Remote Project Team Members
  • Ideal Structure for Remote Teams
  • Approaches to Remote Project Teams

Module 5: Controlling Remote Project Tasks and Processes

  • Track Tasks and Deadline in a Central Tool
  • Keep Teammates Accountable with Quick Status Updates
  • Document Every Process and Automate Whenever Possible

Module 6: Keeping the Communication Lines Open

  • Real-Time Communication Problems
  • Asynchronous Communication Benefits
  • Best Practices for Communicating Asynchronously
  • Reducing Time Zone Barriers

Module 7: Remote Projects – Product Development and Delivery

  • Incremental Development Vs Waterfall Development
  • End-to-End Product Development
  • Onboarding into Existing Project

Module 8: Solving Common Problems with Remote Projects

  • Communication Breakdowns
  • Lack of Responsiveness
  • Unclear Responsibilities and Conflicting Priorities

Show moredown

Who should attend this Managing Projects Remotely Training Course?

The Managing Projects Remotely Training Course is designed for professionals who are involved in Project Management and are currently working in or transitioning to remote or distributed work environments. This course can benefit a wide range of professionals, including:

  • Team Leaders
  • Project Managers
  • Project Coordinators
  • Department Heads
  • IT Administrators
  • Operations Managers
  • Entrepreneurs and Business Owners

Prerequisites of the Managing Projects Remotely Training Course

There are no formal prerequisites for this Managing Projects Remotely Training Course.

 

Managing Projects Remotely Training Course Overview

Managing Projects Remotely Training is a course designed to address the growing demand for effective Project Management in a remote work environment. In our globalised world, Remote Project Management is increasingly essential for businesses aiming to leverage dispersed teams This course explores the strategies and tools necessary to achieve project goals in a remote setting, making it an essential skill for modern professionals.

Understanding the principles of Remote Project Management is crucial for professionals across various industries. Project Managers, Team Leads, and Business Leaders should aim to master this subject as it empowers them to navigate the complexities of managing remote teams and projects efficiently. Led by experienced instructors, this Management Training equips participants with essential tools and strategies for successful remote project management.

The 1-day Managing Projects Remotely Training by the Knowledge Academy offers delegates a unique opportunity to gain comprehensive knowledge and practical skills in Remote Project Management. Delegates will learn to tackle the challenges inherent in Remote Project Management, from assembling diverse remote teams to overcoming communication barriers and prioritisation conflicts.

Course Objectives

  • To understand the fundamentals of Remote Project Management and its significance in the modern business landscape
  • To explore strategies for assembling and leading cross-functional remote teams effectively
  • To learn techniques for tracking tasks and deadlines using central Project Management tools
  • To gain insights into the benefits of asynchronous communication and its role in Remote Project Management
  • To address common challenges such as time zone differences and lack of responsiveness in remote project settings
  • To develop the skills required to successfully manage projects remotely, ensuring timely delivery and cost-efficiency

Upon completion of this course, delegates will benefit from a heightened proficiency in managing projects remotely, making them valuable assets to their organisations. They will possess the knowledge and skills needed to lead remote teams, overcome challenges, and ensure project success in a globalised, remote work environment.

Show moredown

What’s included in this Managing Projects Remotely Training Course?

  • World-Class Training Sessions from Experienced Instructors  
  • Managing Projects Remotely Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Corporate Social Responsibility CSR Training Course Outline 

Module 1: Defining Corporate Social Responsibility

  • Definitions of CSR 
  • Types of Corporate Social Responsibility
  • Key Drivers for Corporate Social Responsibility
  • Effects of Organisational Activity 
  • Nature of Corporate Responsibility
  • Principles of CSR 

Module 2: CSR Importance and Implications

  • Prominence of CSR 
  • Changing Emphasis in Companies 
  • Effects of Organisational Activity
  • Externalising Costs 
  • Social Contract 

Module 3: Stakeholders and Social Contract

  • What is a Stakeholder? 
  • Multiple Stakeholding 
  • Types of Stakeholders
  • Classification of Stakeholders 
  • Stakeholder Theory 
  • Regulation and its Implications 
  • Risk Reducing 

Module 4: Issues Concerning Sustainability 

  • Defining Sustainability 
  • Brundtland Report 
  • Critiquing Brundtland 
  • Sustainability and the Cost of Capital 
  • Redefining, Distributing, and Summarising Sustainability
  • Criticisms of Sustainable Development
  • Triple Bottom Line Reports (TBL)
  • Characteristics and Value of TBL

Module 5: Ethics, CSR, and Corporate Behaviour

  • What is Ethics?
  • Ethical Philosophies 
  • Gaia Hypothesis 
  • Corporate Behaviour 
  • CSR, Ethics, and Corporate Behaviour 
  • Corporate Reputation 

Module 6: Performance Evaluation and Performance Reporting 

  • What is Performance? 
  • Social Accounting 
  • Aspects of Performance 
  • Balanced Scorecard 
  • Environmental Audit 
  • Measurement of Performance 
  • Evaluation of Performance 
  • Multi-Dimensional Performance Management 

Module 7: Globalisation and CSR 

  • Globalisation 
  • How Globalisation Affects CSR?
  • Corporate Failures
  • Is Globalisation an Opportunity or Threat for CSR? 

Module 8: CSR in Not for Profit Organisations

  • Distinguishing Features of Sector 
  • Types of NFP Organisation 
  • Motivation for NFP’s 
  • Implications for Managers 
  • Available Resources 
  • Structure of a Charity 
  • Accounting Issues 
  • CSR Issues in NFPs 

Module 9: CSR and Strategy 

  • Role of a Business Manager 
  • Objectives of a Business 
  • Tasks of a Manager 
  • Importance of Performance Measurement 
  • Managers and Business Ethics 
  • Corporate Governance 

Module 10: Corporate Social Responsibility and Leadership 

  • Concept of Leadership 
  • Styles of Leadership 
  • Organisational Culture 
  • Motivation 
  • Sources of Power 
  • Systems of Control 
  • Strategic Planning 
  • Corporate Planning 
  • Planned and Emergent Strategy 
  • Agency Theory 
  • Limitations of Agency Theory

Show moredown

Who should attend this Corporate Social Responsibility CSR Training Course? 

This Corporate Social Responsibility (CSR) Training Course is designed for a diverse range of individuals and professionals who are keen to enhance their understanding and engagement in the realm of CSR. This course can benefit a wide range of professionals, including:

  • Business Leaders and Executives
  • CSR Managers and Coordinators
  • Marketing and Communication Professionals
  • Supply Chain and Procurement Managers
  • Sustainability Officers
  • Human Resources Personnel
  • Entrepreneurs and Small Business Owners

Prerequisites of the Corporate Social Responsibility CSR Training Course

There are no formal prerequisites for this Corporate Social Responsibility CSR Training Course.

Corporate Social Responsibility CSR Training Course Overview

Corporate Social Responsibility (CSR) is a self-regulatory business model that emphasises a company's accountability to itself, stakeholders, and the broader public. In today's interconnected world, businesses are increasingly aware of their social, economic, and environmental impacts. By exercising CSR, they contribute to society while enhancing their own reputation.

Understanding CSR is crucial for professionals across various sectors, including Business Leaders, Sustainability Managers, and those involved in non-profit organisations. Mastery of CSR allows individuals to create sustainable changes, foster ethical behaviour, and build connections with the world. Businesses that embrace CSR often enjoy enhanced reputation and financial benefits.

The Knowledge Academy's 1-day Corporate Social Responsibility (CSR) Training is a comprehensive course that empowers delegates to understand the importance and implications of CSR. Delegates will learn about the effects of organisational activities, stakeholder classification, risk reduction, sustainability, ethical philosophies, and much more.

Course Objectives

  • To comprehend the significance of CSR and its effects on organisations
  • To understand the prominence of CSR in modern business
  • To classify stakeholders and assess their role in CSR
  • To recognise the importance of risk reduction through CSR initiatives
  • To gain insights into ethical philosophies and their relevance to CSR
  • To measure and manage CSR performance effectively

Upon completion of this course, delegates will be well-prepared to lead CSR initiatives, enhance corporate reputation, and foster ethical corporate behaviour. They will have the knowledge and skills to drive positive changes and contribute to a more responsible, sustainable, and socially accountable business environment.

Show moredown

What’s included in this Corporate Social Responsibility CSR Training Course?

  • World-Class Training Sessions from Experienced Instructors   
  • Corporate Social Responsibility CSR Certificate
  • Digital Delegate Pack

 

 

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Conference Management Masterclass Outline

Module 1: Introduction to Conference Management

  • Definition of a Conference
  • What is Conference Management?
  • Types of Conference Management
  • What is the Process of Conference Management?
  • Functions of Conference Management

Module 2: Events and Conferences

  • What Does MICE Stand for?
  • Types of Events
  • Types of Event Management
  • Difference Between Conference and Event
  • What is a Conference Manager?
  • Difference Between Conference Manager and Event Manager

Module 3: Importance of Conference Management

  • What Skills Do You Need for Conference Management?
  • Why is it so Important for Conference Managers to Plan Properly?
  • Importance of Conference Management
  • What is Convention and Event Management?
  • What Does an Event Manager Do?

Module 4: Conference Management Software

  • What is Conference Management Software?
  • Open Source Conference Management Software
  • International Conference Solution
  • Academic Conference Management Software
  • Online Conference System
  • Open Conference System
  • Conference Management System Project Documentation

Module 5: Planning for Events and Conferences

  • Conference Planning Tips
  • Conference Planning Checklist
  • Planning with SMART Objectives
  • How to Plan an Event?
  • How to Choose the Event Venue for Conferences?

Module 6: Organisation of the Event or Conference

  • Role of Human Resources in Event and Conference Planning
  • Who Sits on a Conference Organising Committee?
  • How to Use Team-Building Games and Group Activities?

Module 7: Promotional Activities for Events and Conferences

  • How to Advertise an Event?
  • How to Promote a Conference Event?

Module 8: Managing Events and Conferences

  • How to Plan an Exhibition?
  • How to Organise a Successful Exhibition?
  • How to Monitor an Event?

Show moredown

Who should attend this Conference Management Masterclass?

The Conference Management Masterclassis tailored for a diverse audience involved in planning and executing conferences and events. The professionals who will benefit from this course are:

  • Conference Planners
  • Event Managers
  • Corporate Event Coordinators
  • Marketing Managers
  • Venue Coordinators
  • Hotel Event Managers
  • Event Planning Consultants

Prerequisites of the Conference Management Masterclass

There are no formal prerequisites for the Conference Management Masterclass. However, prior experience in event planning or management might be helpful for the delegates.

Conference Management Masterclass Overview

Conference Management is pivotal in facilitating the seamless execution of events that foster collaboration, idea exchange, and networking. This course delves into the core principles, strategies, and best practices for successful conference planning and execution. Given the escalating significance of conferences across industries, mastering these skills is paramount for professionals seeking to navigate the complexities of organising impactful events.

Proficiency in the Conference Management Training is indispensable for event planners, corporate professionals, marketing and PR executives, and entrepreneurs. Mastering conference management empowers professionals to orchestrate memorable events that drive business objectives, elevate brand presence, and foster meaningful connections within their respective industries.

This intensive 1-day Conference Management Training offers a condensed yet comprehensive immersion into conference management, equipping delegates with practical tools and insights to handle every event planning phase efficiently. Participants will gain proficiency in conceptualising event strategies, handling logistics, budget management, and leveraging technology for effective communication and engagement.

Course Objectives

  • To comprehend the fundamentals of conference planning and execution
  • To master budget allocation and financial management for conferences
  • To understand the role of technology in enhancing conference experiences
  • To develop strategies for effective stakeholder engagement and sponsorship acquisition
  • To gain proficiency in crisis management and troubleshooting during events
  • To learn marketing strategies tailored for successful conference promotion
  • To cultivate skills in post-event evaluation and analysis for continuous improvement

After completing this course, delegates will receive a certification attesting to their acquired expertise in conference management. This certification validates their knowledge and skills and provides a competitive edge in the professional arena.

Show moredown

What’s included in this Conference Management Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Conference Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Vendor Management Training​ Course Outline

Module 1: Introduction to Vendor Management

  • What is Vendor Management?
  • Why is it Important?
  • Vendor Management Process
  • Grid Analysis Tool for Decision-Making
  • Benefits of Vendor Management
  • Challenges of Vendor Management
  • Vendor Management Tips for Success
  • Vendor Lifecycle Management
  • Phases of Vendor Lifecycle Management
  • Vendor Management Lifecycle Best Practices
  • Pillars of Effective Vendor Management

Module 2: Commitments

  • Successful Vendor-Management Strategies
  • Vendor Agreements
  • Evaluation of Bid Proposals
  • Vendor Contract Management Process
  • Creating Effective SOWs
  • Contract Risk Types

Module 3: Relationships

  • Emotional Intelligence
  • Understand Being More Sensitive to Feelings
  • Managing Vendor Relationships
  • Vendor Governance Practices
  • Negotiate with Vendors Effectively
  • Conflict Resolution Model
  • Ways to Efficiently Collaborate with Vendor Team
  • Alternative Dispute Resolution
  • General Management Skills

Module 4: Metrics

  • Vendor Metrics
  • Understanding Responsibility Assignment Matrix
  • Vendor Scorecard
  • Vendor Performance
  • Balanced Scorecard (BSC)

Module 5: Risk

  • Vendor Risks
  • Risk Mitigation
  • Minimising the Burden Using Risk Management Program

Show moredown

Who should attend this Vendor Management Training?

The Vendor Management Training is suitable for anyone involved in vendor relationships, procurement, or supply chain management, regardless of their specific industry or role.

The following professionals will benefit from the course:

  • Procurement Managers
  • Vendor Relationship Managers
  • Logistics Coordinators
  • Operations Directors
  • Accounts Payable Managers
  • Vendor Management Consultants
  • Product Managers

Prerequisites of the Vendor Management Training

The Vendor Management Training does not require specific prerequisites. However, a basic understanding of procurement processes and vendor relationships within their respective industries might be beneficial.

Vendor Management Training​ Course Overview

Vendor management is the process that enables an organisation to control costs, reduce potential vendor risks, ensure outstanding service delivery, and get long-term value from suppliers. It comprises various activities such as vendor selection, contract negotiation, cost management, vendor-related risk mitigation, and service delivery. It enables individuals to use supplier management to achieve business goals and facilitate the onboarding process. An effective supplier management process helps organisations build stronger relationships with their suppliers, which leads to opportunities to negotiate better prices. Having immense knowledge of essential resources for maintaining a high-profile business will empower individuals to get highly reputed designations in multinational corporations and enhance their career opportunities.

In this 1-day Vendor Management Training course, delegates will enhance their expertise with a comprehensive knowledge of Vendor Management and its challenges. Delegates will get acquainted with strategic management tools, vendor evaluation and negotiating skills, sourcing strategies, buying procedures, and contract management knowledge. Our highly skilled and professional trainer will conduct this training who has years of experience in teaching Vendor Management Training that will help the delegates to gain a holistic view of how suppliers are selected, motivated, and managed.

Course Objectives:

  • To get familiar with various ways to efficiently collaborate with the vendor team
  • To recognise the techniques for managing different vendor relationships
  • To understand strategies for monitoring and evaluating vendor performance
  • To get acquainted with vendor lifecycle management
  • To acquire knowledge of the evaluation of bid proposals

At the end of this training, delegates will be able to implement various techniques for resolving vendor issues and giving them alternative dispute resolution. They will also be able to create a better vendor management process for fulfilling business needs.

Show moredown

What’s included in this Vendor Management Training?

  • World-Class Training Sessions from Experienced Instructors
  • Vendor Management Training Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Business Sustainability Masterclass Outline

Module 1: Sustainability

  • Basics of Sustainability
  • Sustainable Development
  • Working Together

Module 2: Meaning of Sustainability for Business

  • Business Case
  • Sustainability Sales Pitch

Module 3: Sustainability Journey

  • Journey
  • What Does a Leading Company Look Like?

Module 4: Getting Started

  • Step by Step
  • Getting Past Internal Excuses

Module 5: Accounting, Economics and Entrepreneurship

  • Introduction
  • Accounting
  • Economics
  • Entrepreneurship

Module 6: Ethics and Corporate Governance

  • Importance of Ethics and Corporate Governance
  • Main Concepts
  • Challenges Ethics and Corporate Governance
  • Trends and New Ideas

Module 7: Finance, Marketing, and Operations

  • Why is It Important?
  • Important Concepts 
  • Challenges
  • Trends and New Ideas

Module 8: Strategy, HR, and Organisational Behaviour

  • Why It is Important?
  • Comprehensive Concepts
  • Challenges
  • Trends and New Ideas

Module 9: Tools for Monitoring, Managing, and Improving Performance

  • Assessments
  • Audits
  • Environmental and Social Managing System
  • Standards

Module 10: Tools for Greening Offices and Buildings

  • Steps for Setting Up Office Greening Programmes
  • Buildings
  • Energy and Water
  • Waste and Recycling
  • Paper and Electronics
  • Commuting to Work
  • Organising Green Events and Meetings
  • Putting Together a Green Team

Show moredown

Who should attend this Business Sustainability Masterclass?

The Business Sustainability Masterclassis tailored for a variety of individuals and professionals who are interested in understanding and implementing sustainable practices in a business setting. The professionals who will benefit from the course are:

  • Sustainability Officers
  • CEOs and Executives
  • Project Managers
  • Academic Researchers
  • Regulatory Authorities
  • Supply Chain Managers
  • Operations Managers

Prerequisites of the Business Sustainability Masterclass

The Business Sustainability Masterclassdoesn't require specific prerequisites. However, a general understanding of business concepts will be helpful for the delegates.

Business Sustainability Masterclass Overview

Business Sustainability, the alignment of profit, environmental responsibility, and social commitment, is no longer an option but a necessity for modern organisations. Sustainable practices not only reduce costs but also attract customers, boost sales, and drive innovation. This masterclass is geared towards providing individuals with the knowledge and skills to create sustainable, profitable businesses.

Mastery of Business Sustainability is crucial for professionals across various fields, including Business Leaders, Environmental Managers, and Corporate Strategists. Understanding sustainability is the key to enhancing an organisation's reputation, attracting conscious consumers, and increasing profitability. This subject is vital for those who wish to drive positive change and contribute to the broader goal of creating a sustainable future.

This 1-Day Management Course by The Knowledge Academy empowers delegates with comprehensive knowledge about sustainability development and effective sales strategies. Delegates will also delve into the role of businesses in combating global climate change and how to address the resource demands of a growing population. The course covers vital topics like the business case for sustainability, overcoming internal objections, ethics and corporate governance, business sustainability strategies, and assessments and audits.

Course Objectives

  • To understand the importance of Business Sustainability in today's world
  • To develop skills in promoting sustainability and effective sales strategies
  • To grasp the role of businesses in addressing global climate change
  • To overcome internal resistance and objections to sustainability initiatives
  • To gain insights into ethics, corporate governance, and their role in sustainability
  • To learn practical strategies for sustainable business practices and assessments

Upon completing this course, delegates will be well-equipped to drive sustainability initiatives in their organisations, attract conscious consumers, and enhance profitability. They will have the knowledge and skills to contribute to the creation of a more sustainable and responsible business world, opening doors to various career opportunities and high-level roles in multinational organisations.

Show moredown

What’s included in this Business Sustainability Masterclass?

  • World-Class Training Sessions from Experienced Instructors
  • Business Sustainability Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Consulting Skills Training Course Outline

Module 1: What is Consultation?

  • Consulting vs Managing
  • Different Consultancy Styles and Key Features
  • Transferring Ownership
  • Linking Activities to Organisational Aims and Goals

Module 2: The Consulting Processes

  • Phases of Consulting
  • ECIFAR

Module 3: Key Skills in Consultancy

  • Questioning
  • Listening
  • Matching Energy
  • Diagnosing and Analysis
  • Feedback

Module 4: Consulting Issues

  • Ethical Considerations
  • The True Client

Module 5: Current Perceptions

  • Individual Roles
  • Clients View
  • Ideal Situation

Module 6: Introduction to Consultancy

  • Key skills and behaviours required by a consultant
  • Consultancy Processes
  • Self-Analysis

Module 7: Entry and Contracting Phases

  • Key Skills and Behaviours
  • Practical Session

Module 8: Investigation Phase

  • Diagnosis Techniques
  • Analysis Techniques

Module 9: The final Stages Process - Key Skills

  • Feedback
  • Action
  • Review
  • Practical Session

Module 10: Consulting Issues

  • Ethical issues
  • Who is the Real Client?

Show moredown

Who should attend this Consulting Skills Training?

The Consulting Skills Course is designed for individuals who want to develop effective Consulting Skills to provide valuable advice, guidance, and solutions to clients or within their organisations. This course is beneficial for various professionals including:

  • Management Consultants
  • Business Consultants
  • Financial Consultants
  • HR Consultants
  • Marketing Consultants
  • Sales Consultants
  • Communication Specialists
  • Organisational Development Consultants

Prerequisites for the Consulting Skills Training

There are no formal prerequisites for the Consulting Skills Course.

Consulting Skills Training Course Overview

Consulting Skills Training is a vital course in today's business landscape, given the growing emphasis on process improvement and operational efficiency. Businesses, now more than ever, are seeking to enhance their consulting capabilities to better serve their clients. This Management Training equips professionals with the essential skills required for effective consulting work, making it highly relevant and timely in the current business environment.

Mastery of Consulting Skills is imperative for a wide range of professionals, including Consultants, Business Analysts, Project Managers, and anyone involved in client-centered roles. Understanding the principles and techniques of consulting empowers individuals to build stronger client relationships, diagnose client needs, provide valuable feedback, and deliver solutions that truly benefit clients.

The 1-day Consulting Skills Training offered by the Knowledge Academy is designed to provide delegates with the knowledge and tools necessary to excel in the world of consulting. Participants will learn to build effective client relationships, conduct thorough client needs assessments, establish clear frameworks for collaboration, provide constructive feedback, and evaluate implemented solutions.

Course Objectives

  • To develop the Consulting Skills required to build and maintain effective working relationships with clients
  • To equip participants with the ability to perform initial diagnoses of client needs, enabling tailored solutions
  • To teach the art of contracting with clients, setting clear frameworks for collaboration and project success
  • To provide delegates with the skills necessary to deliver meaningful feedback and ensure client satisfaction
  • To instil the ability to review and evaluate solutions, driving continuous improvement
  • To foster the development of ongoing, productive relationships with clients for long-term success

Upon completion of this course, delegates will gain a profound understanding of Consulting Skills and their practical application. They will be better prepared to engage with clients, identify their needs, provide solutions, and foster lasting relationships, ultimately enhancing their professional value and effectiveness in client-centered roles.

Show moredown

What’s included in this Consulting Skills Training?

  • World-Class Training Sessions from Experienced Instructors
  • Consulting Skills Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Supplier Quality Management Training Course Outline

Module 1: Introduction to Supplier Management

  • What is Supplier Management? 
  • Objectives of Supplier Management 
  • Categories of Suppliers 
  • Advantages of Supplier Management to Organisation 
  • Supplier Management Tools 
  • Supplier Pricing Models 
  • Cost Based Models 
  • Market-Based Models 
  • Supplier Relationship Management Strategies 
  • Benefits of Supplier Relationship Management 

Module 2: Supply Chain

  • Supply Chain Visibility and Transparency 
  • Improving the Supply Chain 
  • Steps to Successful Supply Chain Collaboration 
  • Increase Transparency: Information Sharing 
  • Monitor and Review 
  • Supplier Performance

Module 3: Supplier Audit

  • What is a Supplier Audit?
  • Who Conducts a Supplier Audit?
  • Types of Supplier Audits
  • Perform a Supplier Audit
  • Benefits of Supplier Audits
  • Roles and Responsibilities of Supplier Audits
  • Supplier Audit Report
  • Areas of Focus When Conducting a Supplier Audit

Module 4: Supplier Information Management (SIM)

  • What is Supplier Information Management?
  • What SIM Solutions Do?
  • Elements to Look for in SIM Technology
  • Benefits of SIM Technology

Module 5: Introduction to Supplier Qualities

  • Supplier Quality
  • Benefits of Supplier Quality Management
  • Supplier Selection Criteria and Strategies
  • Managing Supplier Relationships
  • E-Business in a Lean Supplier Network
  • Supplier Quality Resources

Module 6: Supplier Quality Management System Requirements

  • Quality Management System
  • Quality Plan
  • Supplier Qualification
  • Information Management
  • Design and Engineering Controls
  • Supplier Organisation and Resources
  • Procedures
  • Quality Records
  • Quality Audits

Module 7: PPQM Approach

  • Supplier Planning, Classification, and Selection
  • Supplier Audits
  • Component Specification and Qualification
  • Nonconformance, Corrective, and Preventive Action
  • Performance Monitoring and Reporting

Module 8: Inspection and Testing

  • Supplier Inspection and Test Plan
  • Inspection Level
  • Inspection Communications
  • Access and Provision of Facilities
  • Cost for Delays and Rework
  • Kick-Off Meeting (KOM)
  • Pre-Inspection Meeting (PIM)
  • Inspection, Measuring, and Test Equipment

Show moredown

Who should attend this Supplier Quality Management Training Course?

The Supplier Quality Management Training Course is designed for individuals involved in procurement, quality control, and supply chain management, willing to enhance their skills in effectively managing and ensuring the quality of suppliers. This course is beneficial for various professionals including:

  • Procurement Managers
  • Quality Control Managers
  • Supply Chain Managers
  • Supplier Quality Engineers
  • Quality Assurance Professionals
  • Supplier Relationship Managers
  • Operations Managers
  • Manufacturing Managers
  • Quality Auditors

Prerequisites of the Supplier Quality Management Training Course

There are no formal prerequisites to attend this Supplier Quality Management Training Course.

Supplier Quality Management Training Course Overview

Supplier Quality Management (SQM) is a pivotal process for businesses reliant on suppliers for goods and services. It involves the vigilant oversight of supplier capabilities to ensure products meet specified quality standards and are delivered on time. In today's competitive market, SQM is indispensable for maintaining and enhancing product quality.

The importance of understanding SQM cannot be overstated, especially for professionals involved in procurement, supply chain management, and quality control. Effective SQM ensures that products and services consistently meet customer expectations. By mastering this subject, individuals can advance their careers, attain leadership roles, and broaden their network within globally recognised organisations.

This 1-day Supplier Quality Management Course equips delegates with a comprehensive understanding of product quality management within a supplier-centric framework. Delegates will delve into the intricacies of the supply chain, as well as the PPQM approach for procurement controls at both the supplier and customer ends.

Course Objectives

  • To oversee the organisation's Supplier Quality Management
  • To develop strategic approach and maximise the supplier’s performance
  • To interact with suppliers to fulfil both business goals and customer needs
  • To learn about supply chain collaboration to sustain an optimised flow
  • To enable businesses to grasp their suppliers' strengths and limitations
  • To ensure external suppliers meet the organisation's quality standards

Upon completion of the Supplier Quality Management Course, delegates will be equipped with the skills and knowledge to effectively assess and manage supplier quality, ensuring that products and services meet organisational standards and regulatory requirements.

 

Show moredown

What’s included in this Supplier Quality Management Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Supplier Quality Management Certificate
  • Digital Delegate Pack

Show moredown

Online Instructor-led (1 days)

Classroom (1 days)

Online Self-paced (8 hours)

Art of Performance Review Training Course Outline

 

Module 1: Introduction to Performance Review

  • What is Performance Review?
  • Importance of Employee Performance Review
  • Essential Objectives of Performance Review
  • How Effective Performance Reviews Improve Company Culture?
  • Performance Review Best Practices

Module 2: Performance Management

  • Introduction to Performance Management
  • Performance Management Objectives
  • Types of Performance Management
  • Performance Management Cycle
  • Dimensions of Performance Management
  • Improve Performance Management Process
  • Performance Management Best Practices

Module 3: Setting Performance Goals

  • What are Performance Goals?
  • Who Set Employee Performance Goals?
  • Performance Goals Vs Development Goals
  • How to Set Performance Goals?
  • Set SMART Goals

Module 4: Conducting Effective Performance Reviews

  • Steps in Conducting an Effective Employee Performance Review
  • Performance Review Methods
  • Importance of Constructive Feedback
  • Handling Difficult Conversation

Module 5: Performance Assessment

  • Importance of Performance Assessment
  • How are Performance Assessments Used?
  • Criteria for Creating Performance Assessments
  • Conducting a Performance Assessment
  • Types of Performance Assessment
  • Performance Appraisal Pitfalls and Avoid Them
  • Establishing Chain of Command

Module 6: Respond a Good Performance Review

  • Who Completes a Performance Review?
  • How to Respond a Positive Performance Review?
  • Benefits of Responding to a Performance Review

Show moredown

Who should attend this Art of Performance Review Training Course?

Art of Performance Review Training is a specialised training program designed to help managers and supervisors develop effective skills and techniques for conducting performance reviews or evaluations for their employees. This course will benefit the following professionals:

  • Managers
  • Human Resources Professionals
  • Sales Managers
  • Project Managers
  • HR Business Partners
  • Learning and Development Professionals
  • Customer Service Managers

Prerequisites of the Art of Performance Review Training Course

There are no formal prerequisites for this Art of Performance Review Training. However, prior managerial experience in related roles is recommended but not mandatory. Also, familiarity with performance management might prove to be beneficial for the delegate.

Art of Performance Review Training Course Overview

A performance review is a formal assessment in which management recognises strengths and weaknesses, examines an employee’s work performance, sets goals for future performance, and provides constructive feedback. It offers staff members the chance to be recognised for a job well done or to draw attention to any areas that could use it. This training assists aspiring candidates with the skill set of setting smart goals and performance targets on a regular basis for the professional growth of an employee. Obtaining essential skills in reviewing employees' performance enables individuals to gain higher designations in globally recognised organisations and claim desired earnings.

The 1-day Art of Performance Review Training course from the Knowledge Academy provides delegates with in-depth knowledge of effectively reviewing employee performance. During this training, delegates will learn about how effective performance reviews improve company culture and evaluate work performance. They will also learn how to handle difficult conversations with employees, providing opportunities for professional growth. Our highly skilled and professional trainer with years of teaching experience will conduct this training.

Course Objectives

  • To develop skills in assessing, observing, and giving feedback
  • To manage documents in a written annual performance review
  • To keep the employees and managers in the loop about changes
  • To evaluate the associate degree of an employee’s work performance
  • To understand the importance of having a performance review process
  • To identify the skills and knowledge required to perform the job efficiently

At the end of this training, delegates will be able to provide feedback that improves the performance appraisal method and helps them reach their full potential. They will also be able to set SMART goals that enable individuals to achieve their goals successfully.

Show moredown

What’s included in this Art of Performance Review Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • The Art of Performance Review Training Course Certificate
  • Digital Delegate Pack

Show moredown

Not sure which course to choose?

Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +32 35001305 or Enquire.

Management Courses FAQs

Management Training is a process that equips individuals with the knowledge, skills, and tools necessary to effectively lead and supervise teams, make informed decisions, and achieve organisational goals.
Obtaining a Management Certification offers several advantages, including increased career opportunities, improved leadership and decision-making skills, enhanced credibility and recognition in the field, and the potential for higher earning potential.
The Knowledge Academy offers flexible learning options for its Management Courses, like providing Online Management Courses. These options allow delegates to select the delivery method that suits their convenience. These methods include self-paced study, online classes, on-site training, or traditional classroom learning.
Management Training can help with conflict resolution by providing managers with the tools and techniques to identify sources of conflict, communicate effectively with parties involved, and negotiate solutions that address the underlying issues, thereby maintaining team cohesion and productivity.
There are no formal prerequisites for attending this Management Training. However, some experience with managing staff could be beneficial for the delegates.
Management Training Courses typically teach skills such as time management, effective delegation, performance evaluation, budgeting, and project management. These skills are crucial for the day-to-day operational efficiency of a team or organisation.
Yes, alongside Online Management Courses, self-paced Management Training is also available under The Knowledge Academy’s flexible learning options.
Yes, Management Training can improve leadership abilities by equipping individuals with essential skills for team coordination and project execution, which are foundational to effective leadership. However, true leadership development also requires a focus on interpersonal and strategic skills beyond those typically covered in management training.
Our Management Courses cover a broad spectrum of topics designed to benefit leaders and managers at various experience levels. Thus, both beginners who wish to start their journey in the domain of Management and professionals who wish to expand their existing skillset can pursue these courses.
The Management Courses span for 1-2 days.
Yes, we provide guidance throughout the course while ensuring learners can access assistance whenever needed. Our Course Advisors' Team is available 24/7 to assist our delegates about any of their course-related problems.
The Knowledge Academy’s Management Courses are accompanied by comprehensive curriculums, a digital delegate pack, valuable training sessions with experienced instructors, and certificates upon the completion of the courses.
Management Certification Courses are suitable for professionals at various career stages, including aspiring leaders, mid-level managers, and seasoned executives. Individuals looking to enhance their leadership skills, strategic thinking, decision-making abilities, and overall managerial competence will also benefit from these courses.
Management Training focuses on operational aspects of managing teams and projects, emphasising skills like planning, organising, and executing tasks efficiently. Leadership Development Training, on the other hand, centres on building qualities necessary for inspiring and guiding teams, such as vision setting, influence, and emotional intelligence.
A Management Certification opens doors to a range of leadership and supervisory roles like Project Manager, Team Leader, Operations Manager, Business Analyst, and more.
Yes. The Knowledge Academy offers corporate training for all our Management Courses.
The Knowledge Academy is the Leading global training provider for Management Courses.
The price for Management Courses certification in Belgium starts from €1195.

Why we're the go to training provider for you

icon

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

icon

Trusted & Approved

We are accredited by PeopleCert on behalf of AXELOS

icon

Many delivery methods

Flexible delivery methods are available depending on your learning style.

icon

High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo

Looking for more information on Management Courses

cross

Unlock Exceptional Learning at Unbeatable Prices!

Special Discounts

red-starWHO WILL BE FUNDING THE COURSE?

close

close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

close

close

Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.