Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.



Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Course information

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

  • What is E-Mail?
  • Impact of E-Mail on Business
  • Handheld Electronic Devices
  • E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-mail
  • Auto-Reply Messages
  • Using Folders and Filters

Module 3: Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality
  • Attachments

Module 4: Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing

Module 5: Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Keep It Brief

Module 7: Nurturing E-Mail Netiquette

  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Module 8: Practicing Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Module 9: Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signature and Certificate
  • Techniques to Protect Messages
  • Computer Viruses

Show moredowndown

Who should attend this E-mail Etiquette Training Course?

The E-mail Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this Course:

  • Business Executives and Managers
  • Customer Service Representatives
  • Sales Representatives
  • Administrative Assistants
  • Marketing Managers
  • Lead Generation Specialists
  • Client Relations Managers

Prerequisites of the E-mail Etiquette Training Course

There are no formal prerequisites for this E-mail Etiquette Course.

E-mail Etiquette Training Course Overview

E-mail is the most used and efficient way of business communication. It is the factored and most productive type of correspondence; still, many organisations overlook this critical type of business correspondence. The Knowledge Academy’s E-mail Etiquette Training is designed to provide you with the techniques and skills required to write a professional e-mail with effective email structure.

In this E-mail Etiquette Training, delegates will gain knowledge about various pitfalls and potential of e-mail. Delegates will learn how to do effective e-mail management and how to use folders and filters. In addition, they will also learn about SMART subject lines as well as about disclaimers and confidentiality clauses.

During this 1-day training, delegates will get an understanding of how to plan and structure your messages. They will also learn how to use lists and bullets while writing an e-mail. Furthermore, delegates will be introduced to e-mail netiquette, digital signatures, and digital certificates. On completion of this course, delegates will be able to write effective e-mails to achieve clarity and avoid miscommunication.

Show moredowndown

What’s included in this E-mail Etiquette Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • E-mail Etiquette Training Certificate
  • Digital Delegate Pack

Why choose us

Our Gatwick venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Popular searched areas in and around Gatwick include:-

  • Bewbush
  • Broadfield
  • Copthorne
  • Crawley Down
  • Gossops Green
  • Ifield
  • Lowfield Heath
  • Maidenbower
  • Pease Pottage
  • Pound Hill
  • Rowfant
  • Tinsley Green
  • Turners Hill
  • Worth

Show moredown


Gatwick, Copthrone Hotel

Copthorne Way,


West Sussex

RH10 3PG

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

E-mail Etiquette Training in Gatwick FAQs


Please arrive at the venue at 8:45am.
There are no prerequisites to attend this course.
Anyone who wants to elevate their knowledge and skills to use e-mails effectively can attend this course.
We are able to provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for E-mail Etiquette Training certification in Gatwick starts from £895
The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Looking for more information on Personal Development Courses?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.