Course information

E-mail Etiquette Training Course Outline

Module 1: Introduction to E-Mail

  • What is E-Mail?
  • Impact of E-Mail on Business
  • Handheld Electronic Devices
  • E-Mail Pitfalls and Potential

Module 2: Managing Mailbox

  • E-Mail Management
  • Receiving and Processing E-mail
  • Auto-Reply Messages
  • Using Folders and Filters

Module 3: Message Preparation

  • CC and BCC
  • SMART Subject Lines
  • Greetings
  • Message Ending
  • Signatures
  • Disclaimers and Confidentiality
  • Attachments

Module 4: Writing E-Mails

  • Traditional Vs Modern Business Writing
  • What Goes Wrong in Written Communication?
  • ABC of Modern Business Writing
  • Benefits of ABC Approach
  • Rules of Good Writing

Module 5: Planning and Structuring Messages

  • Steps to Success in Planning Messages
  • Structure Message Logically
  • Using Lists and Bullets

Module 6: Creating Bonds and Developing Rapport

  • Online Communication
  • Use E-Mails to Build Relationships
  • Creating Real Bond
  • Keep It Brief

Module 7: Nurturing E-Mail Netiquette

  • Punctuation
  • Use Active Voice
  • Electronic Emotions
  • Abbreviations

Module 8: Practicing Safe E-Mail

  • Scam Spam
  • Spam Filters
  • Flamers and Trolls
  • Mail Bombing
  • Chain Letters
  • Hoaxes and Snooping

Module 9: Safety and Security

  • E-Mail Safety and Security
  • Controlled Access
  • Encryption
  • Digital Signature and Certificate
  • Techniques to Protect Messages
  • Computer Viruses

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Who should attend this E-mail Etiquette Training Course?

The E-mail Etiquette Course is tailored for individuals aiming to enhance their professional communication skills in the digital age. This course is crucial for professionals across industries who wish to master the art of effective and courteous email communication. The following professionals can greatly benefit from attending this course:

  • Business Executives and Managers
  • Customer Service Representatives
  • Sales Representatives
  • Administrative Assistants
  • Marketing Managers
  • Lead Generation Specialists
  • Client Relations Managers

Prerequisites of the E-mail Etiquette Training Course

There are no formal prerequisites for this E-mail Etiquette Course.

E-mail Etiquette Training Course Overview

E-mail Etiquette is a fundamental aspect of professional communication in the digital age. Among the Personal Development Courses this course provides essential guidance on how to communicate effectively and professionally via e-mail. With most of the business correspondence conducted electronically, understanding e-mail etiquette is crucial for maintaining professionalism and clarity in communications.

This training is particularly beneficial for professionals across all sectors who use e-mail as a primary mode of communication. It is essential for administrative staff, managers, customer service representatives, and anyone who seeks to improve their written communication skills. Mastery of e-mail etiquette enhances the quality of interaction with colleagues, clients, and stakeholders.

The Knowledge Academy's 1-day E-mail Etiquette Training Course offers practical tips and guidelines for crafting clear, concise, and professional e-mails. The training covers aspects such as tone, format, and appropriate language, equipping delegates with the skills needed to communicate effectively in the business world.

Course Objectives:

  • To understand the key principles of E-mail Etiquette
  • To learn how to compose clear, concise, and professional e-mails
  • To develop skills in structuring e-mails for maximum clarity and impact
  • To understand the appropriate use of tone and language in e-mails
  • To learn how to handle sensitive or confidential information via e-mail
  • To practice effective e-mail communication strategies in various scenarios

Upon completing this course, delegates will have enhanced their ability to communicate via e-mail effectively and professionally. They will leave with a clear understanding of how to use e-mail as a tool for efficient and respectful communication in a business context.

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What’s included in this E-mail Etiquette Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • E-mail Etiquette Certificate
  • Digital Delegate Pack

Why choose us

Our Buxton venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Buxton is a town based in Derbyshire, England. It has the highest elevation of any market town and has a population of around 20,000 people. There are a number of schools in Buxton such as Buxton Community Schools, St. Anne’s Catholic Primary School and John Duncan School. Buxton is also home to a campus of the University of Derby and the Buxton & Leek College. The Buxton & Leek College provides students with a range of A Levels, BTECs, NVQs and vocational courses. It is famous for its hospitality and catering courses, travel and tourism, hair and beauty, automotive studies and welding. The rate of unemployment in Buxton is at 4.6%. This is lower than the national average of England which is 7.6%. 

Nearby locations include:

  • Blackwell
  • Biggins
  • Newhaven
  • Fairfield
  • Sheen
  • Hartington
  • Tideswell
  • Longnor
  • Monsal Dale
  • Millers Dale
  • Litton
  • Taddington
  • Dove Holes
  • Flagg
  • Peak Forest
  • Litton Mill
  • Tunstead
  • Harpur Hill
  • Chelmorton
  • Hulme End

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Address

Buxton

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led E-mail Etiquette Training in Buxton. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's E-mail Etiquette Training in Buxton, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's E-mail Etiquette Training in Buxton. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led E-mail Etiquette Training in Buxton sessions.

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Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment

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Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

E-mail Etiquette Training in Buxton FAQs

Email etiquette refers to the set of guidelines and norms governing the proper and courteous behavior when communicating through email, encompassing aspects such as clarity, conciseness, professionalism, and respect for others' time. Adhering to email etiquette helps ensure effective and respectful communication in the digital realm.
Email etiquette is important as it fosters clear and respectful communication, helps maintain professionalism in correspondence, minimises misunderstandings, and contributes to a positive online reputation, ultimately enhancing overall efficiency and collaboration in the digital workspace.
Email Etiquette Training offers several benefits, including improved communication skills, increased professionalism, reduced risk of miscommunication or misunderstandings, enhanced organisational reputation, and a more efficient and productive work environment.
There are no formal prerequisites to attend this course.
This Email Etiquette Training Course is suitable for professionals at all levels within an organisation, as well as individuals who frequently engage in email communication in both personal and professional contexts.
The Email Etiquette Training Course is designed for professionals at all levels and individuals regularly engaging in email communication, aiming to improve their communication skills, professionalism, and effectiveness in using email for both personal and professional purposes.
This Email Etiquette Training Course spans across 1 day.
In this Email Etiquette Training Course, participants will learn essential skills such as crafting clear and professional emails, understanding appropriate tone and language, managing email volume efficiently, handling sensitive information securely, and adopting best practices to enhance overall communication effectiveness in the digital workspace.
After completing this Email Etiquette Course, individuals can explore various career opportunities, including roles that require strong communication skills such as customer service representatives, marketing professionals, administrative assistants, project managers, and executives.
The training fees for E-mail Etiquette Training certification in Buxton starts from £995
The Knowledge Academy is the Leading global training provider for E-mail Etiquette Training.
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Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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