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Course information

Building Business Relationships Course Outline

Module 1: What is Building Business Relationships?

  • What Defines a Good Relationship?
  • What do Clients Want?   

Module 2: Behaviours Cycle

  • Emotional Intelligence in the Workplace 
  • Importance of Emotional Intelligence

Module 3: Meeting Relationship Expectations

  • What are the Expectations?
  • How to Meet Client Expectations?

Module 4: Stakeholder Management

  • How to Engage with Stakeholders?
  • Understanding What Stakeholders Want?
  • How to Meet Stakeholder Expectations?

Module 5: Communication Vehicles

  • Importance of Communication
  • Effective Communications Methods

Module 6: Influencing Relationships with Integrity

  • Integrity and Its Importance
  • Building a Relationship on Integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Body Language for Effective Communication
  • Correct Body Language for an Effective Relationship

Module 8: Self-Assessment of Personal Style 

  • Continual Self-Assessment

Module 9: Working with Different Points of View

  • Understanding that Different People have Different View
  • How to Overcome this Factor to Create a Good Business Relationship?

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Who should attend this Building Business Relationships Course?

The Building Business Relationships Management Training Course is one of the Personal Development Courses, designed for professionals across various industries who are willing to enhance their interpersonal skills and develop strong and productive business relationships. This course will help the following professionals:

  • Sales Professionals
  • Business Development Professionals
  • Account Managers
  • Client Relationship Managers
  • Team Leaders and Managers
  • Customer Service Representatives
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites for the Building Business Relationships Management Training Course

There are no formal prerequisites to attend this Building Business Relationships Management Training Course.      


Business Relationship Management Training Course Overview

 Business Relationship Management Training is a crucial skill in the corporate world, central to establishing and maintaining successful professional connections. This is one of the Personal Development Courses that addresses the strategies and techniques required to create, develop, and nurture effective business relationships. In today’s interconnected business landscape, these skills are essential for mutual growth and success.

Professionals in sales, marketing, customer service, and business development particularly need to master this skill. Strong business relationships enhance client retention, facilitate networking, and contribute to overall business growth. These skills are also valuable for leaders and managers who need to foster positive relationships within their teams.

The Knowledge Academy's 1-day Business Relationship Management Training Course is tailored to provide insights into the dynamics of professional relationships. This Personal Development Training includes effective communication strategies, understanding client needs, and building trust, all aimed at enhancing business relationships.

Course Objectives:

  • To understand the key components of successful business relationships
  • To develop communication skills for effective networking
  • To learn strategies for building trust with clients and partners
  • To enhance the ability to understand and meet client needs
  • To cultivate long-term relationships for business growth
  • To practice relationship-building in various business scenarios

After completing this Business Relationship Management Certification Course, delegates will be better equipped to build and maintain strong business relationships. They will leave with practical skills that will help them in networking, client retention, and professional collaboration, leading to enhanced business opportunities and success.

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What’s included in this Building Business Relationships Management Training Course?

  • World-class Training Sessions from Experienced Instructors   
  • Building Business Management Training Certificate            
  • Digital Delegate Pack 

Why choose us

Our Worcester venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Worcester is a city located in Worcestershire in the West Midlands of England. It lies around 17 miles away from Birmingham and has a population of around 100,000 people. There are several school in Worcester including Nunnery Wood High School and Blessed Edward Oldcorne Catholic College. There is also two colleges; Worcester Sixth Form College and Heart of Worcestershire College. The University of Worcester is based in the city. It was originally the University College Worcester but was awarded university status in 2005. It is fastest growing university in the country as it doubled its student numbers in 5 years. It currently enrols around 10,000 students a year on a range of subjects including History, Biology, English Language and Geography. The rate of unemployment in Worcester is at around 2%. This is lower than the national average of Britain which is 7.6%. 

Nearby Locations:

  • Worcester
  • Redditch
  • Kidderminster
  • Broadway
  • Malvern
  • Evesham
  • Bromsgrove
  • Droitwich
  • Bewdley
  • Pershore
  • Tenbury Wells
  • Stourport On Severn

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Fownes Hotel
City Walls Rd,

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Personal Development Training | Building Business Relationships Training in Worcester FAQs


Business Relationship Management (BRM) is a strategic approach to understanding, defining, and supporting inter-business activities related to business networking. BRM enhances communication between a company and its partners or clients, aiming to improve relationships, align objectives, and achieve mutual success.
Business Relationship Management (BRM) is vital because it fosters collaboration between IT and business departments, aligning technology projects with business goals. This synergy enhances efficiency, improves service delivery, and ensures that technological investments directly support strategic objectives, maximising value and competitive advantage.
The Business Relationship Management Certification Course offers key benefits: it enhances strategic business partnership skills, improves relationship management with stakeholders, boosts understanding of business value creation, fosters alignment between business needs and IT services, and develops competencies in influencing and persuasion, leading to increased organisational efficiency and better alignment of business goals.
This course includes world-class training sessions from experienced instructors, a Business Relationship Management Certificate, and a digital delegate pack.
The duration of the Business Relationship Management Certification Course is 1-day.
Yes, the delegates will receive a certificate after completing this Business Relationship Management Certification Course.
After completing a Business Relationship Management Certification Course, job opportunities include roles like Business Relationship Manager, Account Manager, Client Services Manager, Business Analyst, and Customer Success Manager.
There are no prerequisites for attending on this Business Relationship Management Training Course.
In this Business Relationship Management Certification Course, you will learn essential components of building relations helping you to reduce marketing effort, get a successful outcome, create network opportunities, effective communication, and build strong business relationships.
The price for Building Business Relationships certification in Worcester starts from £895
The Knowledge Academy is the Leading global training provider for Building Business Relationships.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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