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Course information

Building Business Relationships Course Outline

This Building Business Relationships course will cover the following modules:

Module 1: What is Building Business Relationships?

  • What Defines a Good Relationship?
  • What do Clients Want?   

Module 2: Behaviours Cycle

  • Emotional Intelligence in the Workplace 
  • Importance of Emotional Intelligence

Module 3: Meeting Relationship Expectations

  • What are the Expectations?
  • How to Meet Client Expectations?

Module 4: Stakeholder Management

  • How to Engage with Stakeholders?
  • Understanding What Stakeholders Want?
  • How to Meet Stakeholder Expectations?

Module 5: Communication Vehicles

  • Importance of Communication
  • Effective Communications Methods

Module 6: Influencing Relationships with Integrity

  • Integrity and Its Importance
  • Building a Relationship on Integrity

Module 7: NLP and Body Language

  • What is NLP?
  • Body Language for Effective Communication
  • Correct Body Language for an Effective Relationship

Module 8: Self-Assessment of Personal Style 

  • Continual Self-Assessment

Module 9: Working with Different Points of View

  • Understanding that Different People have Different View
  • How to Overcome this Factor to Create a Good Business Relationship?

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Who should attend this Building Business Relationships Course?

The Building Business Relationships Course is designed for professionals across various industries who are willing to enhance their interpersonal skills and develop strong and productive business relationships. This course will help the following professionals:

  • Sales Professionals
  • Business Development Professionals
  • Account Managers
  • Client Relationship Managers
  • Team Leaders and Managers
  • Customer Service Representatives
  • Project Managers
  • Entrepreneurs
  • Business Owners

Prerequisites for the Building Business Relationships Course

There are no formal prerequisites to attend this Building Business Relationships course.       

Building Business Relationships Course Overview

This 1-day Building Business Relationships training course aims to provide delegates with the skills to build positive and effective relationships that will promote productivity and profitability. This course will focus on the behaviours, body language, and useful communication skills, and how these factors can help the individual to create effective business relationships.

The building of positive and effective business relationships is extremely important for the success of an organisation as it enables employees to communicate effectively both with clients and other staff members. This will improve the productivity of the company and increase the likelihood of clients giving the organisation their business.

This course comes under the topic of Personal Development Training. This topic encompasses a number of courses that allow delegates to improve their personal skills and increase their ability to work effectively. Some of these courses include Time Management Training, Exceptional Customer Service Training, and Stress Management Training.

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What’s included in this Building Business Relationships Course?

  • World-class Training Sessions from Experienced Instructors   
  • Building Business Relationships Course Certificate            
  • Digital Delegate Pack 

Why choose us

Our Swindon venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Swindon is a town located in Wiltshire in the South West of England. It is half way between Bristol and Reading and lies 70 miles west of London. The population of Swindon is around 185,000 people. Swindon is famous for its Bodleian Library book depository which contains 153 miles of bookshelves. Swindon has around 53 primary schools, 11 secondary schools and two sixth form colleges. These secondary schools include Commonweal School, Churchfield Academy, Swindon Academy and Highworth Warneford School. Further education establishments in the town includes New College and Swindon College. Swindon College is one of the largest further education establishments in the south west of England. Swindon is home to Include which is a foundation learning program for 16-19 year olds who are not in work or education. Swindon is the largest population without its own university. A University Technical College however, opened in Swindon in 2014. Oxford Brookes University has their Ferndale Campus, which focuses on health and social care programs, located in the north-central of Swindon.

Popular searched areas in and around Swindon include:-

  • Ashbury
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Lenta Business Centre
Alexander House
19 Fleming Way

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Personal Development Training | Building Business Relationships Training in Swindon FAQs


The Knowledge Academy offer training in a variety of locations across the UK and around the world, making it easy to find a training venue near you.
There are no prerequisites for enrolling on this Building Business Relationships course.
Successful business is built on successful relationships. It helps your business to grow strong, acquire new customers, retain current customers, and manage your reputation. These are the three most essential types of relations: Customers, Employees, Members of your community which help to grow your business relationship effectively.
Following are some ways to build a relationship with clients: Exceed Expectations of your Customers, Maintain a Positive Attitude, Ask for Feedback, Be a Good Listener
In this course, you will learn essential components of building relations helping you to reduce marketing effort, get a successful outcome, create network opportunities, effective communication, and build strong business relationships.
The price for Building Business Relationships certification in Swindon starts from £895
The Knowledge Academy is the Leading global training provider for Building Business Relationships.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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