ITIL® 5 Foundation Certification Course Outline

Module 1: Key Concepts of Digital Product and Service Management

  • Product and Service Management
    • Digital Product and Service Management
    • Product, Service as a Key Concept of Digital Product and Service Management
    • Digital Product, Digital Service as a Key Concept of Digital Product and Service Management
    • ITIL Product and Service Lifecycle as a Key Concept of Digital Product and Service Management
  • Service Offerings
    • Service Offering and Service Interactions
    • Service Offering and Service Interactions
    • Service Actions, Transfer of Goods, Access to Resources
  • Value Co-Creation
    • Value and Value Co-Creation
    • Cost and Risk
    • Output and Outcome
    • Understand the Difference Between Output and Outcome
    • How Value Contributes to Value Co-Creation?
    • How Outcomes, Costs, Risks Contribute to Value Co-Creation?

Module 2: Service Relationships

  • Value Co-Creation
    • How Utility, Warranty, User Experience, Sustainability Contributes to Value Co-Creation?
  • Service Relationships

Module 3: The ITIL Value System (ITIL VS)

  • Components of the ITIL Value System
    • Components of the ITIL Value System and their Role in an Organization: Guiding Principles, Governance, Value Chain, Management Practices, Continual Improvement
  • ITIL Value System (ITIL VS) and its purpose

Module 4: Governance

  • Governance
    • Define Governance
    • Enabling Nature and the Activities of Governance

Module 5: ITIL Guiding Principles

  • Value Co-Creation
    • Explain how Feedback Contributes to Value Co-Creation
  • ITIL Guiding Principles

Module 6: Value Chain and ITIL Management Practices

  • Introduction to ITIL Product and Service Lifecycle
  • Purpose and Scope of ITIL Product and Service Lifecycle Activities
  • Value Chain
  • Management Practices

Module 7: Value Streams: Mapping and Management

  • Key Concepts of Value Stream Mapping and Management
  • Application of Value Streams
  • Purpose of Value Stream Mapping and Management

Module 8: Continual Improvement

  • ITIL Continual Improvement Model
  • List the Steps of the ITIL Continual Improvement Model
  • Understand the Steps of the ITIL Continual Improvement Model
  • Describe Continual Improvement within the ITIL Value System and its role in the Organisation 

Module 9: Four Dimensions of Product and Service management

  • Introduction to the ITIL Four Dimensions of Product and Service Management
  • Internal Factors and External Factors
  • Introduction to AI
  • ITIL AI Governance

Module 10: ITIL and Other Frameworks Integration

  • ITIL and DevOps
  • ITIL and PRINCE2
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Who Should Attend this ITIL® 5 Foundation Certification?

This ITIL® 5 Certification is ideal for professionals seeking a modern understanding of digital product and service management, value co-creation, and service lifecycle practices, while supporting progression along the ITIL Certification Path. It is particularly suitable for the following professionals:

  • IT Service Management Professionals
  • IT Managers
  • Service Delivery Managers
  • Service Desk Analysts
  • IT Support Professionals
  • Digital Product Managers
  • Service Owners
  • DevOps Practitioners

Prerequisites of the ITIL® 5 Foundation Certification Course

There are no formal prerequisites for this ITIL 5 Certification. It is suitable for beginners as well as professionals who want to build a foundational understanding of modern IT services and digital product management concepts.
 

ITIL® 5 Foundation Certification Overview

This ITIL® 5 Certification introduces delegates to modern digital product and service management practices, focusing on value co-creation, service relationships, experience management, and continual improvement.

This certification helps professionals understand how to deliver value across the service lifecycle, improve service performance, and align ITIL practices with business needs.

This 2-Day ITIL® Version 5 Foundation Certification Course offered by The Knowledge Academy provides structured learning aligned with the latest ITIL framework, covering the ITIL Value System, Four Dimensions model, value streams, and emerging practices such as AI and automation.

ITIL® 5 Certification Course Objectives

  • To understand modern digital product and service management concepts
  • To learn the principles of value co-creation and service relationships
  • To gain knowledge of the ITIL Value System and Four Dimensions model
  • To understand lifecycle activities across digital products and services
  • To explore continual improvement, governance, and value stream management
  • To recognise the role of AI, automation, and DevOps

Upon completion of this ITIL® 5 Foundation Certification Training, delegates will have a clear understanding of modern digital product and service management practices and be able to apply ITIL principles. This helps in supporting value creation, service improvement, and effective service delivery, strengthening their readiness for diverse ITIL Career Opportunities.

ITIL® 5 Certification Pathway

The ITIL® Version 5 Certification pathway follows a step-by-step progression, where learners begin with core concepts and advance through practice, management, and strategy leadership roles.

ITIL® (Version 5) certifications progress from ITIL 5 Foundation into Practice Manager, Managing Professional, and Strategic Leader pathways, supported by the ITIL® Transformation module. An AI Governance module extends capability in responsible AI management. 

ITIL Version 5 Courses Launch Date

ITIL 5 Foundation = 12th Feb 2026

ITIL Version 5 Foundation Bridge = 26th Feb 2026

ITIL Service, ITIL Product, ITIL experience = 12th March 2026

ITIL Strategy, Transformation = 9th April 2026

ITIL MP Transition = 14th May 2026

ITIL Version 5 Certification Pathway 

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What's Included in this ITIL® Version 5 Foundation Course?

  • World-Class Training from Experienced Instructors
  • ITIL (Version 5) Foundation Examination
  • Digital Delegate Pack
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ITIL® 5 Foundation Certification Exam Information

The ITIL® 5 Foundation exam assesses delegate understanding of core concepts in digital product and service management. It validates knowledge of the ITIL framework, key terminology, value creation principles, and foundational practices required to support modern, value-driven service management environments.

The ITIL Version 5 Foundation Exam is in the following format:

  • Question Type: Multiple Choice
  • Total Questions: 40
  • Pass Mark: 65%
  • Duration: 60 Minutes
  • Open Book/ Closed Book: Closed Book
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Our Milton Keynes venue

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Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Learn ITIL® 5 Foundation Certification through The Knowledge Academy’s Online Self-Paced Learning. This flexible and structured format supports your training goals and enables every professional to build skills with confidence.

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Experience the most sought-after learning style with The Knowledge Academy's ITIL® 5 Foundation Certification Course. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 5 Foundation Certification sessions.

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Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 5 Foundation Certification Course at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.

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Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

Our ITIL® 5 Foundation Certification offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings

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Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

Package deals for ITIL® 5 Foundation Certification

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 5 Foundation Certification, to boost your career. The packages consist of the best possible qualifications with ITIL® 5 Foundation Certification, and allows you to purchase multiple courses at a discounted rate.

ITIL® 5 Foundation Certification in Milton Keynes FAQs

What is ITIL® Version 5?

ITIL Version 5 is the latest evolution of the ITIL framework. It provides practical, flexible guidance for managing digital products and services across the entire organisation, from strategy to daily operations, in fast-changing and AI-enabled environments.

What is new in ITIL® Version 5 compared to earlier versions?

ITIL Version 5 introduces an AI-native and complexity-ready approach, integrates product and service management, strengthens digital experience design, and maintains continuity with proven ITIL 4 concepts such as the value system and guiding principles.

Who should take the ITIL® Version 5 Foundation Training?

This ITIL® Foundation Version 5 Certification is suitable for IT professionals, service managers, product owners, digital teams, and leaders who need a modern framework to manage services, products, and value delivery in digital and AI-driven environments.

Do I need prior ITIL knowledge to take this ITIL V5 Foundation Certification?

No prior ITIL knowledge is required. The ITIL® 5 Foundation is the entry point to the qualification scheme for the ITIL 5 Certification pathway and is designed for beginners as well as professionals transitioning from older ITIL versions.

What does the ITIL 5 Certification path look like?

The ITIL 5 Certification path starts with ITIL Foundation, followed by three advanced streams which are ITIL Practice Manager (PM), ITIL Managing Professional (MP) and ITIL Strategic Leader (SL). These are followed by a mandatory ITIL Transformation module. There is also an extension module for ITIL AI Governance.

What is the exam format for ITIL® Version 5 Foundation?

The ITIL Foundation (Version 5) exam is a closed-book multiple-choice test. It focuses on understanding key concepts, value creation, and how ITIL supports digital product and service environments.

Can I move to ITIL 5 Foundation Certification if I already hold ITIL 4 or ITIL v3?

Yes. ITIL 4 Foundation holders do not need to retake Foundation and can progress directly to advanced Version 5 modules. ITIL v3 Foundation holders are advised to complete ITIL Version 5 Foundation to transition, as the new version introduces significant updates and new content.

Why choose The Knowledge Academy in Milton Keynes over others?

The Knowledge Academy stands out as a global ITIL training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this ITIL® Foundation (Version 5) Certification.

What are the other related courses provided by The Knowledge Academy?

Apart from this certification, The Knowledge Academy as global training provider has a variety of courses in multiple categories. Explore our Course Catalogue to learn more about the courses we offer.

What is the cost/training fees for ITIL® 5 Foundation Certification in Milton Keynes?

The training fees for ITIL® 5 Foundation Certification in Milton Keynes starts from £1995

Which is the best training institute/provider of ITIL® 5 Foundation Certification in Milton Keynes?

The Knowledge Academy is one of the Leading global training provider for ITIL® 5 Foundation Certification.

What are the best ITIL® Certification Training courses in Milton Keynes?

Please see our ITIL® Certification Training courses available in Milton Keynes

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