ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Virtual

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Core concepts of DPI

• Basics of Direction
• Basics of Planning
• Basics of Improvement
• Other Core Elements for Value Co-creation

Module 2: DPI through Service Value System and Guiding Principles

• DPI on the SVS
• DPI of Guiding Principles

Module 3: Role of Direction in Strategy Management

• Introducing Strategy Management
• Developing Effective Strategies
• Defining Structures and Methods for Decision Making

Module 4: Implementation of Strategies

• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk, and Compliance (GRC)

Module 5: Introduction to Assessment and Planning

• Core Concepts of Assessment
• Conducting Effective Assessment
• Core Concepts of Planning

Module 6: Assessment and Planning Through VSM

• Introducing VSM
• Developing Value Stream Maps
• Knowing more About VSM

Module 7: Measurement, Reporting, and Continual Improvement

• Measurement and Reporting
• Alignment of Measurements and Metrics
• Success Factors and Key Performance Indicators
• Continual improvement

Module 8: Measurements and Continual Improvement through Dimensions and SVS

• Measurements for the Four Dimensions
• Continual Improvement of the Service Value chain and Practices

Module 9: OCM Principles and Methods

• Basics of OCM
• OCM Throughout DPI and Service Value Chain
• Resistance and Reinforcement

Module 10: Communication with Stakeholders

• Basics of Effective Communication
• Communication with Stakeholders

Module 11: SVS Development Using Four Dimensions

• Organisations and People in the SVS
• Partners and Suppliers in the SVS
• Value Streams and Processes in the SVS
• Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training?

This ITIL 4 Strategist Direct Plan and Improve Course is an advanced-level ITIL® Certification ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

• IT Service Management (ITSM) Professionals
• Senior IT Managers
• Business Relationship Managers
• IT Project Managers
• IT Programme Managers
• Quality Assurance Managers
• IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training

To pursue the ITIL 4 Strategist Direct Plan and Improve Course, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement. It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality.

Proficiency in ITIL® 4 DPI is crucial for IT Managers, Business Leaders, Change Managers, and professionals involved in organisational planning and improvement. Mastering these skills helps drive efficiency, governance, and strategic alignment, making it essential for those aspiring to advance their ITIL® expertise.

This 2-day ITIL Certification Course by The Knowledge Academy covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Delegates will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

• To understand the key concepts and principles of strategic planning and improvement in IT service management
• To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
• To develop skills in developing and implementing IT service improvement plans and initiatives
• To explore performance management, risk management, and measurement techniques for driving continual improvement
• To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
• To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, delegates will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

• ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
• World-Class Training Sessions from Experienced Instructors
• ITIL® 4 Strategist: Direct, Plan and Improve Certificate
• Digital Delegate Pack