ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Leicester

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ITIL® 4 Strategist: Direct, Plan and Improve Training

Leicester

ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester guides professionals in establishing direction, shaping improvement initiatives, and applying strategy management. This course helps the learners understand measurement systems, organisational change, and effective planning.

Learn how to align IT strategy with business success effectively
Gain practical knowledge with ITIL 4 Strategist Direct Plan and Improve
Understand governance, continual improvement, and strategic service management processes

Dates & Prices

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ITIL® 4 Strategist: Direct, Plan and Improve Training is part of our Black Friday sale. Lock in 60% off now, choose online, classroom or onsite training, and schedule your course any time through 2027. Group bookings save up to 60%.

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ITIL® 4 Strategist: Direct, Plan and Improve Training Overview and Exam Details

Course syllabus

Exams

Who it’s for

What’s included

FAQs

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Core concepts of DPI

Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements for Value Co-creation

Module 2: DPI through Service Value System and Guiding Principles

DPI on the SVS
DPI of Guiding Principles

Module 3: Role of Direction in Strategy Management

Introducing Strategy Management
Developing Effective Strategies
Defining Structures and Methods for Decision Making

Module 4: Implementation of Strategies

Managing Risks
Making Decisions through Portfolio Management
Directing via Governance, Risk, and Compliance (GRC)

Module 5: Introduction to Assessment and Planning

Core Concepts of Assessment
Conducting Effective Assessment
Core Concepts of Planning

Module 6: Assessment and Planning Through VSM

Introducing VSM
Developing Value Stream Maps
Knowing more About VSM

Module 7: Measurement, Reporting, and Continual Improvement

Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual improvement

Module 8: Measurements and Continual Improvement through Dimensions and SVS

Measurements for the Four Dimensions
Continual Improvement of the Service Value chain and Practices

Module 9: OCM Principles and Methods

Basics of OCM
OCM Throughout DPI and Service Value Chain
Resistance and Reinforcement

Module 10: Communication with Stakeholders

Basics of Effective Communication
Communication with Stakeholders

Module 11: SVS Development Using Four Dimensions

Organisations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement.

Question Type: Multiple Choice
Total Questions: 40
Total Marks: 40 Marks
Pass Mark: 70%, or 28/40 Marks
Duration: 90 Minutes
Open Book/ Closed Book: Closed Book

Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training?

This ITIL 4 Strategist Direct Plan and Improve Course is an advanced-level ITIL® Certification ideal for anyone who wants to learn how to use ITIL® 4 principles for strategic direction, planning, and advancement of IT services. This ITIL Certification Course is especially beneficial for professionals in the following roles:

IT Service Management (ITSM) Professionals
Senior IT Managers
Business Relationship Managers
IT Project Managers
IT Programme Managers
Quality Assurance Managers
IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training

To pursue the ITIL 4 Strategist Direct Plan and Improve Course, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

The ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course focuses on equipping professionals with essential skills in strategic planning, governance, and continual improvement. It’s designed to help organisations achieve their business goals by aligning IT strategies with broader objectives and enhancing service quality.

Proficiency in ITIL® 4 DPI is crucial for IT Managers, Business Leaders, Change Managers, and professionals involved in organisational planning and improvement. Mastering these skills helps drive efficiency, governance, and strategic alignment, making it essential for those aspiring to advance their ITIL® expertise.

This 2-day ITIL Certification Course by The Knowledge Academy covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Delegates will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Objectives

To understand the key concepts and principles of strategic planning and improvement in IT service management
To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
To develop skills in developing and implementing IT service improvement plans and initiatives
To explore performance management, risk management, and measurement techniques for driving continual improvement
To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL Certification, delegates will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
World-Class Training Sessions from Experienced Instructors
ITIL® 4 Strategist: Direct, Plan and Improve Certificate
Digital Delegate Pack

Train Your Workforce

Looking for ITIL® 4 Strategist: Direct, Plan and Improve Training in-house or onsite training in Leicester? We specialise in corporate group training and bulk bookings for organisations of all sizes in Leicester. Our trainers deliver tailored sessions at your premises, online, or hybrid, with best price guarantee, group discounts and flexible scheduling to train your team.

Our Leicester venue

Includes..

Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Leicester is a city located in the East Midlands of England; it is a county town within Leicestershire; it is estimated to have over 330,000 people livening and working in the city. The education in Leicester follows the British educational system and is divided into three levels: Primary School, Secondary Schools and Higher Education and is compulsory for children up to the age of 16. The city provides a wide range of comprehensive schools and independent schools and three sixth form colleges. Leicester Grammar School was founded in 1980 after loss of the city’s state-funded grammar schools. The city recently opened an academy, Samworth Enterprise Academy, to improve the city's education system. Leicester also provides universities for students who wish to continue their education. The University of Leicester which was established in 1957 and is now ranked 12^th in Britain's leading universities; it has over 2,400 students attending and over 2,000 academic staff. It is also home to De Montfort University which opened in 1969. The university now contains over 21,000 students and is ranked one of the top 10 business schools in the UK.

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Ways to take ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester

Classroom

Face to face with your trainer in a small group, at our Leicester venue in Leicester.

Best for: people who learn best in the room.

2 days

See classroom dates

Live Online

The same live course from home, with a live instructor and other delegates. Mirrors the classroom schedule.

Best for: starting soon, without travel.

2 days · next Mon 30 Nov 2026

See live online dates

Online Self-Paced

Study 24/7 on your own schedule through our learning platform, with progress tracking.

Best for: fitting study around work.

90 days of access

See self-paced options

Onsite

We bring the course to your team, at your premises, online or hybrid, on dates that suit you.

Best for: groups and bulk bookings.

Tailored to your team

Get a team quote

ITIL® 4 Strategist: Direct, Plan and Improve Training Schedule in Leicester

Live Online · Same trainer and syllabus

Next: Mon 30 Nov 2026

5 upcoming dates · 2 days · £1,995

View online dates

Classroom · Leicester

Online Instructor-Led

Online Self-Paced

Onsite

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Package deals for ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester

Our training experts have compiled a range of course packages on a variety of categories in ITIL® 4 Strategist: Direct, Plan and Improve Training, to boost your career. The packages consist of the best possible qualifications with ITIL® 4 Strategist: Direct, Plan and Improve Training, and allows you to purchase multiple courses at a discounted rate.

ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Leicester FAQs

What is ITIL® 4?

ITIL® 4 is a globally recognised framework for IT service management. It provides comprehensive guidance to align IT services with business needs, promoting efficiency, continual improvement, value delivery, and customer satisfaction in modern digital environments.

What is ITIL® 4 Strategist: Direct, Plan and Improve (DPI)?

ITIL® 4 Strategist DPI focuses on building a strong, adaptable strategy. It teaches governance, planning, leadership, and continual improvement practices that help individuals guide teams and organisations in effectively managing services and delivering sustainable success.

Who is this ITIL Strategist DPI Course designed for?

This course is ideal for IT Managers, Team Leaders, Consultants, and professionals involved in strategic planning, governance, or continual improvement. It supports those aiming to drive change and align services with business goals.

Are there any prerequisites for taking this ITIL® 4 Strategist: Direct, Plan and Improve Course?

To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve Training (DPI) Certification, candidates must understand ITIL® 4 concepts and have passed the ITIL® 4 Foundation Certification Exam.

Do you offer support for ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, The Knowledge Academy offers 24/7 support via phone & email before attending, during, and after the course. Our customer support team is available to assist and promptly resolve any issues you may encounter.

What is the duration of this ITIL Strategist Training?

This course takes 2-Days to complete during which delegates participate in intensive learning sessions that cover various course topics.

How long until I receive the course confirmation details?

You should receive the confirmation details for the course within 24hours after registration. If you haven't received it by then, please contact our support team for assistance.

Do you provide exam for the ITIL® 4 Strategist: Direct, Plan and Improve Training?

Yes, the ITIL® 4 Strategist: Direct, Plan and Improve Training includes the official certification exam. Successful completion of the course and exam earns delegates a globally recognised qualification, validating their strategic planning and continual improvement capabilities.

What skills will I gain from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

You’ll gain skills in governance, continual improvement, strategic planning, value stream mapping, organisational change management, and aligning IT with business strategy. These skills support leadership and innovation in IT service environments.

What career opportunities can I avail myself from this ITIL® 4 Strategist: Direct, Plan and Improve Certification?

This certification can lead to roles like IT Strategy Manager, Service Delivery Manager, Process Consultant, or Digital Transformation Lead. It enhances credibility for senior IT positions and boosts advancement within strategic and operational IT functions.

Will I receive a certification upon completing this ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Training?

Yes, after completing this course you will receive a certificate of completion to validate your achievement and demonstrate your proficiency in the course material.

Why choose The Knowledge Academy in Leicester over others?

The Knowledge Academy in Leicester stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.

What is the cost/training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester?

The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester starts from £1995

Which is the best training institute/provider of ITIL® 4 Strategist: Direct, Plan and Improve Training in Leicester?

The Knowledge Academy is one of the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.

What are the best ITIL® Certification Training courses in Leicester?

Please see our ITIL® Certification Training courses available in Leicester

Customers Reviews

Dean Greer

Business Transformation Lead Version 1

The training was well-structured, and the combination of exam-focused content and real-world discussions was very valuable. The interactive sessions and practical scenarios made a real difference to my learning and helped me achieve the ITIL certification. I would highly recommend The Knowledge Academy for its quality training.

ITC Incorporated

....

Michal Zabrynski

This is my second course with Craig and it's been just as high-quality and consistent as the ITIL 4 HVIT module, not to mention it being well contextualised from (highly relevant) personal experience. And it's not as if they spoke of the same circumstances from a different perspective, but rather discussed different ones entirely, so it didn't mix with my recollection of the previous course or feel at all repetitive. Again, I've ended up with topical notes for real-world opportunities and solutions that I can act on in my role. I was surprised at how good they were at time-keeping and anticipating the length of upcoming modules to balance active learning, breaks, and activities: this feels more obvious now than before. They give the impression of a thoughtful, introspective leader and that's precisely the type of delivery I hope for when the trainer invites open learner dialogue to support course content. If I had the choice, I'd prefer to sit all my courses with Craig, without a second thought.

Cooper Dan

Delivering a course to delegates on 2 continents where English is a second language needed patience and skill. The trainer was very competent.

Mohamed Azhary

what i like the most that the trainer linked the course with real examples, he also connected the dots to others ITIL courses and also provide a good amount of exam tips and tricks.

Pritam Sonarkhan

Rebecca Denton

Content presented clearly with useful examples

Quentin Heaton

Presented well and made the info relevant

Adam Myers

Great Training and good real world applications

Karen Smith

Trainer was absolutely brilliant. Great knowledge, clear presentation, answered all questions, great pace, nice humour.

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Why choose The Knowledge Academy

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Recognised by leading certification bodies, we deliver training you can trust.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

Our Clients

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water