Course information

ITIL® 4 Strategist Certification: Direct, Plan and Improve (DPI) Course Outline

Module 1: Introduction and Key Concepts

  • Direct, Plan, and Improve
  • Scope of Control
  • Direction
    • Mechanisms for Direction
    • Policies
    • Guidelines
    • Risks
    • Controls
  • Planning
    • Strategy and Strategic Planning
    • Tactics and Tactical Planning
    • Operations and Operational Planning
    • Methods
  • Improvement
    • The Role of Measuring and Reporting.
    • Operating Model
    • Operating Model – The ITIL Service Value Chain
    • Mapping Operating Models
    • Applying the Guiding Principles
  • Value, Outcomes, Costs, and Risks in DPI

Module 2: Strategy and Direction

  • Cascading Objectives
  • Cascading Requirements
  • Defining the Structures and Methods Used to Direct Behaviours and Make Decisions
  • Governance Structures Used for Decisions-making
  • Key Governance Structures and their Roles
  • Governance Structures Used for Decisions-making
  • Governance and the Service Provider
  • Placing Decision-making at the Right Level
  • Impacts of Governance on DPI
  • Role of Risk Management in DPI
  • Role of Risk and Risk Management in Planning and Improvement
  • Portfolio Management
  • Building, Communicating, and Advocating
  • A Simple Business Case Structure
  • Effective Policies
  • Effective Controls
  • Effective Guidelines

Module 3: Assessment and Planning

  • Basics of Assessment
  • Effective Assessment
  • Types of Assessment
  • Assessment Objectives
  • Collection of Current State Data or Other Evidence
  • Choosing an Assessment Method
  • Assessment Methods and their Outputs
  • Gap Analysis
  • SWOT Analysis
  • Change Readiness Assessment
  • Customer/User Satisfaction Analysis
  • SLA Achievement Analysis
  • Benchmarking
  • Maturity Assessments
  • Defining Assessment Objectives and Criteria

Module 4: Introduction to Value Stream Mapping

  • Introduction to Value Stream Mapping
  • Lean
  • Avoiding Local Optimisation
  • Value of Value Stream Mapping
  • Developing a Value Stream Map
  • Types of Waste
  • Muda Subcategories
  • Developing a Value Stream Map
  • Increasing the Detail in Value Stream Maps
  • Typical Mistakes in Value Stream Mapping

Module 5: Measuring and Reporting

  • Basics of Measuring and Reporting
  • Developing a Value Stream Map
  • Defining and Using Measurements and Reporting
  • Reasons for Measuring
  • Types of Measurements
  • Measurement Cascades and Hierarchies
  • Planning and Evaluation Model
  • Balanced Scorecard
  • IT Component-to-Scorecard Hierarchy: Metric Tree
  • Organisational Improvement Cascade
  • Success Factors and KPIs
  • Leveraging SMART
  • KPIs Influence Behaviour

Module 6: Measurement and the Four Dimensions

  • Measurement of Organisation and People
  • Measurement of Information and Technology
  • Measurement of Partners and Suppliers
  • Measurement of Value Streams and Processes
  • Lagging and Leading Indicators
  • Process Metrics
  • Flow Efficiency

Module 7: Continual Improvement

  • Creating a Continual Improvement Culture
  • Continual Improvement of the Service Value Chain and Practices
  • Continual Improvement in Organisations
  • Continual Improvement Model
  • What is the Vision?
  • Visions for Planned Improvements
  • Where are we now?
  • Assessments
  • Where Do We Want to be?
  • Prioritising and Scoping Outcomes
  • Making the Business Case and Reaching an Agreement
  • Creating an Action Plan
  • Working Iteratively
  • Conducting an Improvement Review
  • Identifying Additional Improvement Opportunities
  • Using Measurement and Reporting in Continual Improvement

Module 8: Communication and Organisational Change Management (OCM)

  • Communication Principles
  • Communication is a Two-Way Process
  • Method of Communication
  • Message is in the Medium
  • Defining and Establishing Feedback Channels
  • Identifying and Communicating with Stakeholders
  • Stakeholder Mapping

Module 9: Basic of Organisational Change Management (OCM)

  • Basics of OCM
  • Essentials for Successful Improvement
  • OCM Throughout Direction, Planning, and Improvement
  • OCM and Direction
  • OCM and Planning
  • OCM and Improvement
  • OCM Throughout the Service Value Chain
  • Feedback and Metrics
  • Actions

Module 10: Developing a Service Value System

  • Adopting the Guiding Principles
  • Centre of Excellence for Service Management
  • Dimensions of Service Management in the SVS
  • Establish Effective Interfaces Across the Value Chain
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Focus on Value Streams
  • Relationship Between Value Streams and Practices
  • Designing a Workflow
  • Considerations for Efficient Design
  • Theory of Constraints
  • Kanban Technique for Managing Work

 

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Who should attend this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

This ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Course is an advanced level ITIL® Certification Course for anyone who wants to learn how to apply ITIL® 4 principles to the strategic direction, planning, and improvement of IT services. This ITIL Certification Course is especially beneficial for these professionals:

  • IT Service Management (ITSM) Professionals
  • Senior IT Managers
  • Business Relationship Managers
  • IT Project Managers
  • IT Programme Managers
  • Quality Assurance Managers
  • IT Consultants

Prerequisites of the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Training Course

To pursue the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) certification, candidates must have a foundational understanding of ITIL® 4 concepts and have completed the ITIL® 4 Foundation certification exam.

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Certification Course Overview

ITIL® 4 is the latest version of ITIL Certification that provides a digital operating model that allows organisations to co-create effective value from their IT-supported products and services. It promotes greater alignment with new working methods, like Lean, Agile, and DevOps. This ITIL Certification helps to align product and service management with modern business requirements, drives successful organisational transformation, and continuously improves businesses.

IT managers, IT directors, service managers, and anyone involved in IT service management and strategic planning should prioritise participating in the ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course. This course is essential for individuals seeking to enhance their strategic capabilities, align IT services with business objectives, and drive organisational success through effective service management practices.

This 2-day ITIL Certification Course covers a wide range of topics, including strategic planning principles, performance management, risk management, and continual improvement practices. Participants will learn how to assess current capabilities, identify improvement opportunities, develop strategic plans, and drive organisational change.

Course Objectives

  • To understand the key concepts and principles of strategic planning and improvement in IT service management
  • To learn how to assess current capabilities, identify improvement opportunities, and set strategic objectives
  • To develop skills in developing and implementing IT service improvement plans and initiatives
  • To explore performance management, risk management, and measurement techniques for driving continual improvement
  • To understand the role of governance, leadership, and culture in driving strategic alignment and service excellence
  • To empower IT professionals to lead strategic initiatives, drive organisational change, and optimise IT service delivery

Upon completion of the ITIL 4 Certification, participants will be equipped with the knowledge, skills, and certification necessary to strategically direct, plan, and improve IT services in alignment with organisational objectives. They will be better prepared to drive organisational change, optimise resources, and continuously improve service delivery to meet evolving business needs and customer expectations.

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What's included in this ITIL® 4 Strategist: Direct, Plan, and Improve (DPI) Certification Course?

  • ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Examination
  • World-Class Training Sessions from Experienced Instructors
  • ITIL®4 Strategist: Direct, Plan, and Improve (DPI) Certificate
  • Digital Delegate Pack

ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam Information

The ITIL® 4 Strategist: Direct, Plan and Improve (DPI) Exam assesses participants' understanding of the ITIL® 4 principles and practices related to strategic planning, governance, and continual improvement. 

  • Question Type: Multiple Choice 
  • Total Questions: 40  
  • Total Marks: 40 Marks  
  • Pass Mark: 70%, or 28/40 Marks 
  • Duration: 90 Minutes 
  • Open Book/ Closed Book: Closed Book

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Our Milton Keynes venue

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Milton Keynes is a large town located in Buckinghamshire, England. It is in the centre of the Borough of Milton Keynes and is located about 45 miles (72 km) north-west of London. Milton Keynes currently has an estimated population of over 200,000 residents inhabiting the city; it increased from 53,000 in 1961. Schools in Milton Keynes follow the British educational Tripartite System which is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Milton Keynes is compulsory for children up until they are 16 years old. The city offers over 80 state schools which are Comprehensive School including Stantonbury Campus and Denbigh School, as well as Grammar Schools. The city also includes Private Schools, Webber Independent School, which is a mixes school for children from the ages of 3 to 18 years old, and the Milton Keynes Preparatory School which is also a mixed schools forma age 2 ½ years old to 11 years old. Milton Keynes also offers Special Schools and Alternative Schools for children living in the city including The Redway School and White Spire School. There are four independent Primary and Preparatory Schools including: Broughton Manor Preparatory School, Walton Pre Preparatory School, Milton Keynes Preparatory School, and the Grove School.

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Milton Keynes is home to The Open University's (OU) headquarters which is situated in the Walton Hall district. It is a public university and was established in 1969 and has nearly 170,000 students; with 156,000 undertaking their undergraduate degrees and 11,000 doing their postgraduates. The Open University has study off-campuses based all over the UK and all over the world. There are many notable current and former academics including astronomer Jocelyn Bell Burnell, editor of Red Pepper magazine Hilary Wainwright, discourse analyst, social psychologist Margaret Wetherell, and space scientist John Zarnecki. Open University's (OU) also has over two million alumni that attended the university. Milton Keynes is notable for its world-famous architect Sir Norman Foster in designing the city as well as the Foster's Beanhill housing scheme.

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Milton Keynes

T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Milton Keynes. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Milton Keynes, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Milton Keynes. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Milton Keynes sessions.

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ITIL® Training | ITIL® 4 Strategist: Direct, Plan And Improve Training in Milton Keynes FAQs

Please arrive at the venue at 8:45am.
We can provide support via phone & email prior to attending, during and after the course.
Delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments
This course is 2 days
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The training fees for ITIL® 4 Strategist: Direct, Plan and Improve Training certification in Milton Keynes starts from £1995
The Knowledge Academy is the Leading global training provider for ITIL® 4 Strategist: Direct, Plan and Improve Training.
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

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