BCS Foundation Certificate In User Experience | Business Analysis in Oxford

BCS Foundation Certificate in User Experience​ Training Course Outline

Module 1: Guiding Principles

• Articulate the Importance of Taking the Users’ Perspective
• Paraphrase the Key Principles of User Centred Design
• Understand That Users Will Have Different Perspectives of Systems
• Recall the Difference Between Usability and User Experience
• Summarise the Benefits of Accessibility

Module 2: User Research

• Appropriate Research Method to Understand the Context of Use
• State the Key Principles of Contextual Inquiry
• Difference Between Opinion-based and Behaviour-based Research Methods
• State the Components of the Context of Use
• Identify the Potential Users of the System
• Importance of Gaining Informed Consent from the Users
• Plan Site Visits to End Users to Understand the Context of Use
• Recognise Good and Poor Questions to Ask in User Interviews
• Kinds of Data That Should Be Collected During a Site Visit to Users
• Interpret the Data from a Site Visit in Ways That Can Be Used to Develop
• List Discount Usability Research Techniques
• Requirements Gathering and Conceptual Design Should Be Truly Accessible

Module 3: Documenting User Research Findings

• Illustrate the Specific Users of the System
• Write Descriptions of Users That Can Be Used for Design
• Explain the Rationale for Focusing on User Needs
• Interpret Key User Needs
• State the Elements of a User Story

Module 4: Measuring Usability

• Define Usability
• How Can the Definition of Usability Be Used to Construct Measures of Usability?
• How to Choose Between Good and Poor Design Ideas by Using Behavioural Data?
• Role Design Experiments Play in Validated Learning
• Key Differences Between Quantitative and Qualitative Usability Research
• Importance of Good Usability and Iterative Design

Module 5: Information Architecture

• How Information Flows Between a Person and a Product or Service?
• Appropriate Schemes for Classifying, Organising and Structuring Information?
• Steps in Carrying Out an Open and a Closed Card Sort
• Compare and Contrast an Implementation Model, a Mental Model and a Conceptual Model
• State the Concept of Affordance

Module 6: Interaction Design

• Different User Interface Design Patterns
• Correct Interactive Control in a User Interface Design
• How the Choice of User Interface Control Has an Impact on the Time
• Concept of Progressive Disclosure
• Difference Between Interaction Design and Information Architecture
• Why User Interface Consistency Is an Important Design Principle?
• Importance of Focusing on the User’s Tasks When Designing the Flow of a User Interface

Module 7: Visual Design

• List the Fundamental Principles of Visual Design
• Advantages and Disadvantages of Using Metaphorical Representations in Visual Design
• Fundamental Basics on Web Content Writing

Module 8: User Interface Prototyping

• Different Types of Prototypes, for Example Paper and Electronic, and Recall the Merits of Each
• Appropriate Type of Prototype for the Phase of Design
• Importance of Identifying Multiple Different Design Solutions Before Deciding on a Specific Design Solution

Module 9: Usability Evaluation

• Difference Between a Usability Inspection and a Usability Test
• Recall Nielsen’s Usability Heuristics and Have an Awareness of Other Usability Principles
• Plan Usability Evaluations to Test Design Hypotheses
• Moderate a Usability Test
• Choose Between Good and Poor Tasks for a Usability Test
• Record the Data from Usability Evaluations
• Interpret the Data from Usability Tests to Distinguish High and Low Severity Usability Problems
• Difference Between Observation and Interpretation
• Identify W3C’s Web Content Accessibility Guidelines as an Important Standard in the Field of Web Accessibility

BCS Foundation Certificate in User Experience Exam Information

The BCS Foundation Certificate in User Experience exam assesses candidates on their foundational knowledge of User Experience (UX) principles, methodologies, and best practices, ensuring their understanding of creating user-centric digital products and services in line with BCS standards. The format of the exam is as follows: 

• Question Type: Multiple choice 
• Total Questions: 40 
• Total Marks: 40 Marks 
• Pass Marks: 65%, or 26/40 Marks 
• Duration: 60 Minutes 
• Open Book/Closed Book: Closed book

Who should attend this BCS Foundation Certificate in User Experience Training Course?

This course is ideal for professionals aiming to understand core UX principles, enhance user-centred design skills, and gain a recognised certification in the field of user experience.

You should attend this BCS Foundation Certificate in User Experience Course if you are:

• UX Designer: Building a strong foundation in user research and usability principles
• UI Designer: Enhancing design decisions with user behaviour insights
• Web or App Developer: Creating user-friendly, accessible digital experiences
• Business Analyst: Aligning business goals with user needs through UX practices
• Product Manager: Ensuring products are intuitive and meet user expectations
• Aspiring UX Professional: Starting a career in the field of user experience design

Prerequisites of this BCS Foundation Certificate in User Experience Training Course

There are no formal prerequisites for the BCS Foundation Certificate in User Experience Training Course, as it is designed for both beginners and professionals.

BCS Foundation Certificate in User Experience Training Course Overview

The BCS Foundation Certificate in User Experience Course by The Knowledge Academy equips you with essential UX principles, enabling you to design digital experiences that are functional, user-friendly, and impactful.

User experience (UX) is critical in the development of digital products and services. This BCS Foundation Certificate in User Experience Course introduces you to key UX concepts, including user research, interaction design, prototyping, usability testing, and information architecture. You'll learn how to align user needs with business goals to create intuitive and effective digital interfaces.

This entry-level UX Training is ideal for Designers, Developers, Product Managers, Business Analysts, and anyone involved in the design or improvement of digital products. It also prepares you for a globally recognised User Experience Certification awarded by BCS – The Chartered Institute for IT.

BCS Foundation Certificate in User Experience Course Objectives

• To understand the principles and process of user-centred design
• To conduct user research and usability evaluations
• To create wireframes, prototypes, and journey maps
• To apply UX best practices in real-world digital projects

Delivered over 2 days, this comprehensive UX Training offers both theoretical understanding and practical application. You will leave with a strong foundation in user experience and be ready to apply UX thinking across various industries and roles.

Build your capability to design meaningful digital experiences with The Knowledge Academy. We provide the knowledge, tools, and BCS User Experience Certification support to help you advance your UX career with confidence.

What's included within this BCS Foundation Certificate in User Experience Training Course?

• BCS Foundation Certificate in User Experience Examination
• World-Class Training Sessions from Experienced Instructors
• BCS Foundation Certificate in User Experience Certificate
• Digital Delegate Pack