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Our Bid and Tender Management Skills training course conveys a range of information to supply delegates with the best training experience:
This course is recommended to anyone involved in the tender process. Both novice and experienced bid-writers who wish to improve their rate of success may find this course useful.
There are no prerequisites for this one-day training course. The course is open to both novice and experienced bid-writers, as well as any personnel involved in the tendering process.
This Bid and Tender Management Skills training course, delivered by expert trainers, supplies delegates with an understanding of the bid and tender process, and how to build a successful bid.
The aim of the course is to give trainees the tools required to increase their rate of success in the bidding process. It impresses upon delegates the benefits of a client-focused approach by educating delegates on what contractors are searching for. As well as giving trainees the basics of the bidding process and the makings of a successful proposal, the course will look at how to manage the process all the way through to post-submission and evaluation.
This Meeting Skills training course will explore these topics:
This Meeting Skills training course is designed for those wishing to enhance their skills so that the meetings they attend/conduct are more effective.
There are no prerequisites for Meeting Skills training, so anyone can attend.
Meetings are of profound significance in the business world. It has been estimated that British workers will attend over 6200 in their lifetime, hence it is important that meetings are worth their time, which is exactly what this training course aims to ensure. The productivity of such meetings is often questioned, and often, much time is spent during a meeting discussing an unrelated topic. Therefore, this training course intends to make meetings more efficient, so that they are not deemed pointless. It will bring to light meeting areas that need improvement, and will encourage delegates to define meeting objectives, achieve such goals, and measure the effectiveness of meetings they conduct or attend. Follow up meetings will also be addressed, to ensure the meeting content is relevant and necessary.
Introduction to Telephone Sales
Finding the MAN
The Sales Cycle
The AIDA (Attention Interest Desire Action) Sales Structure
Features, Advantages, and Benefits (F.A.B.)
Questioning Skills - When and how to use:
Listening Skills – Are You a Good Listener?
Four More Techniques for Handling Objections
Managing Sales Time
There are no prerequisites for this course.
This course is ideal for those who are new to telesales and wanted to have formal training.
Telephone conversations allow us to connect directly with our customers. It is one of the most cost-efficient strategies to employ as part of a marketing strategy which is used for both inbound and outbound calls, such as outgoing calls made by agents and incoming calls taken by agents for customer support or inquiries.
During this 1-day Telephone Sales training delegates will learn tools and techniques used in telesales to make a positive impression on the customers through the telephone. It looks at these concepts:
Throughout this course, delegates will also understand how to manage incoming calls, voice mail messages, dealing with gatekeepers, pre-call planning, and setting a goal of the conversation.
This training will be delivered by our experienced instructors who will provide in-depth knowledge about techniques for handling objections and how to handle the difficult customers and their queries via telephone.
Online Instructor-led (3 days)
Classroom (3 days)
Online Self-paced (24 hours)
This BCS Specialist Certificate in Business Relationship Management training will cover the following modules:
Module 1: Introduction to Business Relationship Management (BRM)
Module 2: BRM related Processes
Module 3: Tools, Methods, and Techniques
Module 4: BRM Roles and Responsibilities
Module 5: Control, Measurement, and Reporting Activities
Module 6: Analysis of Reports, Statistics, and Trends
Module 7: Interfaces and Dependencies
Module 8: Planning, Improvement, and Implementation
This course has been specifically designed for those who would like to gain a working knowledge of BRM best practice. This course would be especially useful for IT professionals who are responsible for improving BRM within their organisation.
Delegates must complete the ITIL® Foundation Certificate in Service Management and have at least one year of relevant IT experience to take this course.
The BCS Specialist Certificate in Business Relationship Management course lasts for 3 days and teaches delegates how to successfully develop and maintain a relationship between the Service Provider and the Customer.
This BCS Specialist Certificate in Business Relationship Management training course is fully accredited by BCS, The Charted Institute for IT. This course also comes under the topic of Sales Training, which encompasses a number of certifications which include, Bid and Tender Management Skills, Meeting Skills, and Essentials of Innovative Thinking.
BCS Specialist Certificate in Business Relationship Management Examination
Please note the exam for this course will retire on the 23rd of December 2020. In order to take this exam, you must book this course before the 14th of December 2020.
In order to complete this BCS Specialist Certificate in Business Relationship Management delegates will need to pass the associated exam, which will take place at the end of the final day of the course.
Candidates will also be given the opportunity to complete a mock examination prior to taking the real exam. The exam consists of:
There are no pre-requisites required for this course
Aimed at new or inexperienced sales people who wish to become more successful by gaining a structured approach to the sales process, more experienced salespeople also benefit from the disciplined approach encouraged in the course.
This Sales Bootcamp is designed to bring new salespeople rapidly up to speed and ensure that they begin to contribute to their organisation as quickly as possible in a competitive environment.
It is an intensive course with the most comprehensive content and will concentrate on equipping delegates with proven skills, techniques and confidence that they can immediately use in their own organisation to make profitable sales.
What will you learn?
Once you have completed the sales Bootcamp course you will be able to fully:
This course will cover the following modules:
This How to Develop Your Key Accounts training course is designed for any individual who is responsible for maximising the business their organisation obtains from major clients. This training would be especially useful for:
There are no prerequisites for enrolling on this training course, therefore anybody can attend.
This How to Develop Your Key Accounts training consists of a 1 day, a trainer-led course that aims to educate delegates on how to select the correct accounts to invest their resources in, in order to turn around the largest profit for their organisation. This course will focus on developing optimal strategies for obtaining more business from existing clients and developing customer value and differentiation.
This course comes under the topic of Sales Training, which encompasses a number of courses that enables delegates to obtain additional training surrounding the Sales topic. Some other courses the Knowledge Academy offer under Sales Training include: Bid and Tender Management Skills, Meeting Skills, and BCS Specialist Certificate in Business Relationship Management.
This training course will explore the following subjects:
Essentials of Innovative Thinking is designed for anyone who wants to learn new creative techniques.
There are no prerequisites for this essential of Innovative Thinking training course, so anyone can attend.
This Essentials of Innovative Thinking training course introduces delegates to some new creative thinking methods. Innovative thinking is a vital business skill to possess, hence this training course provides delegates with a variety of thinking devices, which will allow them to adopt a more innovative outlook in the workplace.
Delegates will learn how to view aspects of business with an innovative mindset. Hidden creative strengths will be brought to light, as delegates will use their skills to resolve problems.
Speak to a training expert for advice if you are unsure of what course is right for you. Give us a call on +61 1-800-150644 or Enquire.
Course was run very smoothly, Richard our trainer was extremely knowledgeable and delivered the course in a succinct fashion with a twist of humour thrown in.
The course was great and the so was the trainer - brilliantly delivered and I would certainly recommend this course to my colleagues. Thanks to Richard for a great course and delivering it a tough environment virtually.
Richard was very knowledgeable and explained well
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
We are accredited by PeopleCert on behalf of AXELOS
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell