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Course information

Telephone Sales Training​ Course Outline

Introduction to Telephone Sales

  • Glossary of Sales Terminology
  • Knowledge and Attitude
  • Converting Enquiries into Sales

Incoming Calls

Finding the MAN

  • Trying to Sell to?

The Sales Cycle

The AIDA (Attention Interest Desire Action) Sales Structure

Features, Advantages, and Benefits (F.A.B.)

  • Introduction to Feature
  • What are the Products Advantage?
  • Express the Feature
  • Advantage and Deliver the Sales Benefit

Questioning Skills - When and how to use:

  • Hypothetical and Leading
  • Reflective
  • Specific or Probing and Closed or Open

Situation Questions

  • Problem Questions
  • Explicit Needs
  • Implied Needs

Listening Skills – Are You a Good Listener?

  • Closing Techniques Andreasons for Low Feedback
  • The Alternative, Assumptive, Andsummary Close

Objection Handling

  • Listen and Specify
  • Question and Answer
  • Confirm and Close

Four More Techniques for Handling Objections

  • Feel, Felt, and Found
  • Agreement
  • Your right

Hidden Objections

  • Confidence
  • Defensiveness

Managing Sales Time

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Prerequisites

There are no prerequisites for this course.

Audience

This course is ideal for those who are new to telesales and wanted to have formal training.

Telephone Sales Training​ Course Overview

Telephone conversations allow us to connect directly with our customers. It is one of the most cost-efficient strategies to employ as part of a marketing strategy which is used for both inbound and outbound calls, such as outgoing calls made by agents and incoming calls taken by agents for customer support or inquiries.

During this 1-day Telephone Sales training delegates will learn tools and techniques used in telesales to make a positive impression on the customers through the telephone. It looks at these concepts:

  • Principles of selling over the telephone
  • Express the feature, explain the advantage and deliver the sales benefit
  • Situation questions
  • AIDA sales structure
  • Listening skills

Throughout this course, delegates will also understand how to manage incoming calls, voice mail messages, dealing with gatekeepers, pre-call planning, and setting a goal of the conversation.

This training will be delivered by our experienced instructors who will provide in-depth knowledge about techniques for handling objections and how to handle the difficult customers and their queries via telephone.

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  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

The telephone is one of the most cost-efficient strategies to employ as part of a marketing strategy which is used for both inbound and outbound calls.
There are no prerequisites for this course.
This course is ideal for those who are new to telesales and wanted to have formal training.
No, this training is ideal for call centre operators as well as for the medical secretaries, telephone counsellors, telesales people, receptionists, practise managers, and who are new to telesales and wanted to have formal training.
Delegate pack consisting of course notes and exercises, Manual, Experienced Instructor, and Refreshments
This course is 1 day.
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts
The price for Telephone Sales Training certification in Australia starts from AUD1595
The Knowledge Academy is the Leading global training provider in the world for Telephone Sales Training.
Please see our Sales Training courses available in Australia

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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