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Assertiveness Skills - How And When To Be Assertive

Key points about this course


Duration: 1 Days*

Dates & Prices Enquire
  • Utilising assertive styles for any situation.
  • Building on your confidence and self-belief.
  • Understand how others perceive your behaviour.
  •  

Available delivery methods for this course

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Classroom

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In-house

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Online

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Live Virtual

Course Information

Assertiveness Skills Training Overview

This 1-day Assertiveness Skills Training course is designed to help candidates explore and gain an understanding of the issues associated with not being assertive, and the benefits of being assertive in a workplace environment.

Upon completion of this course, candidates will feel more confident in their ability to communicate and manage colleagues and clients, especially when put in uncomfortable or difficult situations where it is important to keep calm and be an assertive presence.

What is Assertive Language?

Assertion means standing up for what you want and stating your thoughts clearly and calmly. It means expressing your opinion, which sometimes leads to confrontation. It takes courage. Assertiveness is a learned behaviour and some find it harder than others because of their natural, easy-going style.

Course Objectives

  • Understand the underlying principles of assertiveness
  • Recognise the different styles of communication
  • Identify specific situations in which we would like to become more assertive
  • To prepare, rehearse, or role play a different, more assertive response
  • Transferring that behaviour into 'real life' situations

What will you Gain from this Assertiveness Training Course?

  • Utilising assertive styles for any situation.
  • Building on your confidence and self-belief.
  • Understand how others perceive your behaviour.
  • Understand the communication processes necessary to be assertive.
  • Understanding your body language and confidence.

Assertiveness Skills Training Outline

Our Assertive Skills training course conveys a range of information to supply delegates with the best training experience:

  • Introduction to Assertiveness Skills
    • What does it mean to be assertive?
    • Rules of assertion
    • When to be assertive
    • Being assertive in the workplace
  • Getting your point across
    • Presenting clear messages
    • Ending conversations
    • Gaining confidence
    • Tools
  • Dealing with difficulty
    • Handling difficult people and situations
    • The art of saying no
    • Managing conflict
    • Moving forward
  • Emotional intelligence
    • Managing your emotions
    • Dealing with someone else’s emotions

Who should attend this Assertiveness Training Course?

This Assertiveness Skills training course is aimed at those who wish to develop their confidence and performance.

Assertion means standing up for what you want and stating your opinion clearly and calmly.
The course begins at 9am and finishes around 5pm.
You will receive your Knowledge Academy courseware folder, tuition from a highly engaging tutor, and refreshments.
Yes, we provide official Knowledge Academy certificates.

What's Included in this Assertiveness Skills  Course?

  • A Comprehensive Assertiveness Skills Course Folder.
  • An Assertiveness Skills Action Plan.
  • Full Access to Training Slides and Trainer Notes.
  • Certificate of Attendance.
  • 24/7 Support Before, During & After your Course.

Dates & Prices

Select your preferred delivery method

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Office Icon Attend your course from the office or home
Trainers Icon Interactive support from experienced trainers
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VirtualLive Virtual
Fri 24th May 2019
Places available
$1495
Sydney
Fri 24th May 2019
Places available
$1989
Canberra
Fri 31st May 2019
Places available
$1989
Brisbane
Fri 7th Jun 2019
Places available
$1989
Adelaide
Fri 14th Jun 2019
Places available
$1989
Sydney
Fri 21st Jun 2019
Places available
$1989
VirtualLive Virtual
Fri 28th Jun 2019
Places available
$1495
Melbourne
Fri 28th Jun 2019
Places available
$1989
Perth
Fri 5th Jul 2019
Places available
$1989
VirtualLive Virtual
Fri 19th Jul 2019
Places available
$1495
Sydney
Fri 26th Jul 2019
Places available
$1989
Adelaide
Fri 2nd Aug 2019
Places available
$1989
Canberra
Fri 9th Aug 2019
Places available
$1989
VirtualLive Virtual
Fri 16th Aug 2019
Places available
$1495
Brisbane
Fri 16th Aug 2019
Places available
$1989
Sydney
Fri 23rd Aug 2019
Places available
$1989
Melbourne
Fri 30th Aug 2019
Places available
$1989
VirtualLive Virtual
Fri 13th Sep 2019
Places available
$1495
Brisbane
Fri 13th Sep 2019
Places available
$1989
Canberra
Fri 27th Sep 2019
Places available
$1989
VirtualLive Virtual
Fri 11th Oct 2019
Places available
$1495
Sydney
Fri 11th Oct 2019
Places available
$1989
Adelaide
Fri 18th Oct 2019
Places available
$1989
Melbourne
Fri 25th Oct 2019
Places available
$1989
Perth
Fri 1st Nov 2019
Places available
$1989
VirtualLive Virtual
Fri 8th Nov 2019
Places available
$1495
Brisbane
Fri 8th Nov 2019
Places available
$1989
Melbourne
Fri 15th Nov 2019
Places available
$1989
Sydney
Fri 22nd Nov 2019
Places available
$1989
Canberra
Fri 29th Nov 2019
Places available
$1989
Melbourne
Fri 6th Dec 2019
Places available
$1989
Perth
Fri 13th Dec 2019
Places available
$1989
VirtualLive Virtual
Fri 20th Dec 2019
Places available
$1495
Sydney
Fri 20th Dec 2019
Places available
$1989

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How will you be funding your training?

Self funding

Company funding

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Key points about this course


Duration: 1 Days*


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell