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Course Information

Assertiveness Skills – How and When to be Assertive Training Course Outline

Module 1: Introduction to Assertiveness Skills

  • Benefits of Being Assertive
  • Assertiveness and Conflicts
  • Conflict Resolution Model
  • Mode
    • Competing/ Forcing
    • Accommodating
    • Avoiding
    • Collaborating
    • Compromising
  • What Does It Mean to be Assertive?
  • Rules of Assertion
  • When to be Assertive?
  • Being Assertive in the Workplace

Module 2: Getting Your Point Across

  • Presenting Clear Messages
  • Ending Conversations
  • Gaining Confidence
  • Tools

Module 3: Dealing with Difficulty

  • Handling Difficult People and Situations
  • Art of Saying No
  • Managing Conflict and Moving Forward

Module 4: Emotional Intelligence

  • Managing Emotions
  • Dealing with Someone Else’s Emotions
    • Assertive Listening
    • Responding with Empathy

Module 5: Handling Difficult Situations

  • Dealing with Difficult People and Situations
  • CLASS Technique
  • How to Keep Calm in Challenging Situations?
  • Breathing Exercises

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In this Assertiveness skills course, there are no formal prerequisites.


The Knowledge Academy’s Assertiveness Skills – How and When to be Assertive Training is suitable for anyone who wants to develop confidence, enhance communication skills, and want to learn about assertiveness skills.

Assertiveness Skills Training Overview

Assertiveness is the ability to express feelings for ourselves in a direct and humble way. It helps us in difficult situations like asking someone out on a date, asking a question to a teacher, or during a college or job interview. Studying this training allows individuals to build better communication skills, which are the most important to growing as professionals. This training helps learners express themselves with confidence and respect for the opinions and feelings of others. Pursuing assertiveness skills training can help individuals increase their self-confidence, reduce stress, and prevent or reduce conflict, which will enhance their career prospects.

This 1-day Assertiveness Skills – How and When to be Assertive Training course is designed to help delegates explore and gain an understanding of the issues associated with not being assertive, and presenting clear messages. During this training, delegates will learn to enhance their leadership skills and create a positive and respectful work environment. Furthermore, they will also become fully familiar with techniques for handling difficult people and situations in their work environment effectively. Our experienced instructor, with years of experience in providing interactive training courses, will teach this course.  

Course Objectives

  • To communicate confidently in personal and professional relationships
  • To handle feedback and criticism in a constructive manner
  • To negotiate effectively to achieve mutually beneficial outcomes
  • To manage conflicts and resolve issues in a respectful and fair manner
  • To foster collaboration and teamwork through effective communication
  • To handle difficult people and situations with diplomacy and tact
  • At the end of this training, delegates will be able to communicate with and manage colleagues and clients at their workplace. They will also be able to improve their assertiveness skills and achieve greater success in their personal and professional lives.

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What's Included in this Assertiveness Skills Course?

  • A Comprehensive Assertiveness Training Course Folder.
  • An Assertiveness Skills Action Plan.
  • Full Access to Training Slides and Trainer Notes.
  • Certificate of Attendance.
  • 24/7 Support Before, During & After your Course.

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Assertiveness Skills - How and When to be Assertive FAQs


Assertiveness is a skill that demonstrates your capability to express your feelings for yourself in a direct and humble manner.
Assertiveness is the quality of being self-assured and confident without being aggressive. It is important for every individual to increase their assertiveness skills, both personally and professionally.
Enhancing self-confidence, improving communication, recognising feelings, improving your decision-making skills, building honest relationships, and increasing job satisfaction are the benefits of being assertive.
This training is beneficial for delegates to build up their confidence if they are struggling to speak their mind. They will also be able to approach situations with a problem-solving attitude.
During this Assertiveness Skills – How and When to be Assertive Training, you will learn about assertiveness and conflicts, gaining confidence, handling difficult people and situations, managing emotions, dealing with difficult people and situations, being assertive in the workplace, and other related topics.
The price for Assertiveness Skills - How and When to be Assertive certification in Australia starts from AUD1795
The Knowledge Academy is the Leading global training provider for Assertiveness Skills - How and When to be Assertive.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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