Who should attend this ITIL 4 Foundation Training Course?
There are no formal prerequisites for attending this ITIL® 4 Foundation Certification Training course.
This training course is intended for anyone who wishes to acquire a basic understanding of the ITIL® framework. However, this course will be more beneficial for those who are working in a service delivery or service desk discipline, as well as IT professionals who are interested in adopting or have adopted ITIL® within their organisation.
ITIL 4 Foundation Training Course Overview
ITIL® 4 is an IT service management framework that provides advice for developing, delivering, and continuously upgrading IT services to suit the changing demands of organisations and customers. The ITIL® 4 framework is important for IT professionals and organisations seeking to improve their IT service management practices. Our ITIL® 4 Foundation Certificate Training aims to provide an understanding of the ITIL® framework and its applications. This training will provide learners with in-depth knowledge of ITIL® practices, principles, and concepts, enabling them to streamline the service delivery and support functions of their organisations. Pursuing this training helps individuals get equipped with the necessary IT service management skills and techniques to enhance their career opportunities and increase their earnings.
In this 2-day ITIL® 4 Foundation Certification Training course, delegates will study the fundamentals of IT service management as well as how to apply ITIL® concepts and practices to improve business processes. During this training, they will learn various key concepts of service management, including value creation, stakeholder and service consumer roles, and service offerings. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this ITIL® 4 framework.
- To describe the relationship between products, services, and service offerings
- To attain in-depth knowledge about the four dimensions of service management
- To understand the roles of stakeholders and service consumers in creating value
- To define service offerings and their relationship to products and services
- To become familiar with the ITIL® service value chain and its activities
- To gain knowledge about value co-creation, service provision, and consumption
After attending this training course, delegates will be able to create value with services, including outcomes, output, cost, risk, and warranty. They will also be able to apply the guiding principles effectively using measurement.