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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging,
and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources,
and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential
courses in order to suit your requirements.
Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.
Our online-based training courses aim to provide you with a complete training experience. Due to their
flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the
convenience of an online training course.
Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.
Our In-House training option allows you to select any of our courses and receive training at a venue of your choice,
by any method of your choice.
In-House courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.
By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of In-House training.
Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment.
In this environment, our expert training instructors will be able to convey information and provide you with the
all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global
training provider, this method of training allows us to extend our training scope to those who may not
be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.
Change is inevitable in any business, hence this APMG accredited training course helps prepare organisations for change, to ensure the impact is as positive as possible. Change Management is about organisation, whereby provisions adopted are suitable for all, and individuals are prepared to address issues that may arise as a result of change.
Change is a necessary component of business, as it is required in order for progression to be achieved. Change can often be met with resistance and displeasure due to fear that the impact of change will be negative, and the assumption that the various preparations required will not be in place. Hence this Change Management training course aims to accurately prepare employees of all levels and departments for change. If employees are effectively prepared for change, their attitude towards it becomes more welcoming and they work harder to implement it correctly. The role of people in change is vital, because they are the ones who are given the task of achieving the change goal.
Thus strong communication skills are imperative, to ensure doubtful employees are interacted with appropriately. Approaching change in this way is fundamental as it increases the chances of a smooth transition, heightens morale in the workplace, which consequently boosts productivity and the quality of services or products as employees are actually interested in what the change may offer. Essentially, Change Management is all about teaching people to embrace change rather than fear it.
It is important to handle change in three stages: before, during, and following its implementation, in order to ensure the change has been executed correctly and fits its purpose. Change Management training is valuable because companies are continuously modifying themselves to meet ever-changing demands and requirements, against rising competitors who are doing the same. Each day new projects are introduced to improve performance and raise profits, so change is vital in maintaining success. As a result, businesses must be organised for all possibilities, and this Change Management training course provides individuals with the necessary skills to initiate and oversee change.
The Prosci ADKAR Model is a goal orientated methodology for Change Management. It was introduced by Jeff Hiatt, the founder of Prosci, and focuses on organisational and individual change. ADKAR stands for:
● Awareness of the importance of change. Early communication is necessary. Individuals must learn why old operation systems are no longer viable
● Desire to participate and support change. Wanting to cooperate diminishes resistance through one-on-one communication
● Knowledge of what it takes to accomplish change. The Change Management training course intends to provide this knowledge
● Ability to implement changes on a daily basis, in practical terms
● Reinforcement of the changes to ensure they are maintained through monitoring the change
This acronym emphasises the five skills businesses and individuals need to be familiar with in order to successfully apply changes in their workplace. It is important for ADKAR to be enforced by both businesses and individuals together to ensure a better chance of successful change implementation.
As this methodology concentrates on fulfilling precise goals, ADKAR allows managers to identify where change is breaking down, hence where attention is needed. The general approach Change Managers will approve of includes, identification of an opportunity for change, examination of the potential change, creation of a solution and process development, and finally application of the project. This sequence comprises the core components of change implementation, hence why managers support this order.
Yet, often managers struggle with the people side of change, which is interestingly the most popular explanation for the failure of change projects. This is because progress is brought about by individuals themselves and managers fail to recognise this. Consequently, a lack of attention is paid to helping individuals improve how they carry out their job roles, which is a vital element of successful change implementation. Thus, the ADKAR model gives managers and individuals a clear step-by-step structure to abide by, to ensure that nothing is missed out.
The Knowledge Academy bases Change Management course content on the book ‘Making Sense of Change Management, 3rd edition’.
Change Management training is split into two levels: Foundation and Practitioner. The Knowledge Academy offers these training courses separately but also offers an option whereby the Change Management Foundation and Practitioner programs are combined to constitute one training course. This is ideal for delegates who wish to achieve the Change Management certifications together. This combined training course lasts five days in total.
The first three days will be spent focusing on the Foundation level content which is centred around obtaining sufficient Change Management knowledge to pass the examination which takes place on the third day. The remaining two days will be spent concentrating on the Practitioner level, with the exam taking place on the final day of the course. Delegates will learn how to practically apply their awareness of Change Management principles to a real situation. Furthermore, training will cover everything that is needed to be successful in the Practitioner examination which delegates will complete on the final day of the Change Management training course.
Both courses are taught in a classroom format, complimented by more practical exercises which enable delegates to practice applying their knowledge to actual scenarios.
The Change Management Foundation training course is three days long. This training level brings to light new approaches to managing change. By the end of this Foundation training course, delegates will be able to create a change plan that fits into the specific requirements of their business.
Four key areas will be examined:
Change and the organisation: defining what comprises change, and consider why it is needed in order to progress in the ever-changing business world.
The individual and change: how change affects all individuals, how they react to change, the methodologies that exist for individuals to accept (ADKAR), reducing resistance, and the importance of learning new techniques.
Practicing Change Management: learn how to keep track of the change implemented to examine the impact it has. Plan for change even if it isn't imminent, as it will occur eventually. Strengthen motivation and prepare to deal with resistance to change. Set up change teams.
Communication and stakeholders: acknowledge the significance of planning and monitoring a range of communication channels. Identify who the change will affect, and consider their requirements to ensure these requirements are still met and disruption is minimal.
The Change Management Practitioner training course lasts for two days. This course expands on knowledge acquired at the Foundation level. It focuses more upon the practical implementation of change to business frameworks, and how this can be sustained.
Several key areas will be examined:
Change delivery: deciding how methodologies of project management may affect how change functions, and choosing what management structures to apply.
Preserving change: creating a framework for the permanent presence and impact of the change made.
Change made easier: change enables business problems to be solved.
The Knowledge Academy provides a Change Management Re-Registration course for those who need to renew their Practitioner status. The Practitioner certification expires every 3-5 years, so this course is designed for those who need to revisit the Change Management Practitioner content. The format of the training course is exactly same as the normal Practitioner, however the Re-Registration course contains the most up-to-date content.
We also offer a Managing Change for Senior Managers training course, which teaches delegates how to administer change within their organisation, in order to extract positive change outcomes. Delegates will perceive changes in a certain way so that benefits are accomplished. This is desirable to avoid organisation deterioration that can occur as a result of change. Delegates will acquire an understanding of others’ response to change so that they can make the most effective change-related decisions.
Our one day Managing Organisational Change Effectively training course provides delegates with the essential skills and tools to implement successful change within their workplace. A large portion of this course will focus on the people aspect of change, thus attendees will become familiar with fundamental communication techniques and ways to address inevitable resistance. Further topics of study include the impact of change, required leader behaviour, setting goals, and analysing change implementation.Back to top
Change Management is a people-focused approach, thus the individual plays an extremely important role. Much emphasis is placed on assisting people to change how they perform their job role, as the developments Change Management enable are very much based on how successfully job roles are carried out. Essentially, companies could not benefit from Change Management without the hard work of individuals. Individuals learn how to adapt new approaches to their job role, and develop existing elements, resulting in enhanced singular performance.
A key component of Change Management is guiding individuals to the point where they accept change as the norm. Resistance to change is dramatically reduced, as individuals feel prepared to encounter any form of change with a positive mindset. Individuals focus on the end goal of a change project which they are motivated and excited to achieve. This new attitude means individuals are open to concepts that they once feared.
Further benefits of Change Management for individuals include:
Developments produced by a project depends a great deal (80-100%) on how individuals carry out their job role, hence individuals looking for a change role are more employable and have better chance of promotion
Understanding of what it takes to apply a successful change
Can provide support for staff and managers who are dubious about change
Improved morale in the workplace, making individuals more accepting of change
Better communication and cooperation among staff
Ability to plan ahead for any scenario which may arise
Recognition of the importance of change
Removes any feeling of anxiety surrounding the concept of change
Companies are confronted with complex multifunctional changes on a daily basis. Change is no longer a long term phenomenon, so businesses no longer have the time to deal with failed change implementation. A notable benefit of Change Management for businesses is the return on investment. This is because the same approach and structure to change is adopted consistently so companies save time creating a new change framework for each situation, which allows more opportunity for profit to be made. Also, the job roles of employees are defined so all are clear about what they need to achieve. Confusion is reduced, and those with the appropriate skills are placed in a role where their expertise is utilised, hence business productivity is greatly improved.
As well as this, often employees do not welcome change with open arms as they are concerned about how it will impact them. Change Management teaches delegates the communication skills to effectively persuade employees that they will be prepared for change, and that change is for the best. So, overall, the main benefits of Change Management for businesses focus on saving time and utilising and building a positive employee attitude towards change. The results of these are profitable.
Further benefits of Change Management for businesses and employers include:
Deliver change outcomes more effectively and efficiently
Capability to tackle multiple changes at once
Customer demands can be met quicker
Improvement of business performance
Reduced resistance towards change
Better employee performance due to enhanced support from managers
Improved morale in the workplace, resulting in improved productivity and quality
Integration of existing resources and coordination of these resources with strategy
Can achieve team and leadership development
Reduces disruption and the probability of negative change
Costs of change are managed and contained
Applicable to a wide range of industries worldwide
Allows companies to evolve with minimal complications
Minimise resistance towards change, hence improves morale
Implement changes faster and more effectively, resulting in increased productivity and quality
Knowledge and understanding of Change Management principles
We have the guaranteed best price for our courses in the industry
We are accredited by APMG for our Change Management training courses
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style
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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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