Change Management Foundation & Practitioner Overview

Change Management Foundation and Practitioner Course Outline

Chapter 1: Change Management Perspective

  • Change and the Individual
  • Learning New Skills
  • Models of Individual Change
  • Motivation – What Drives and Motivates People?
  • Systematic Differences Between People
  • Organisational Metaphors
  • Organisational Culture
  • Models of the Change Process
  • Emergent Change
  • Key Roles in Organisational Change

Chapter 2: Change and the Organisation: Defining Change

  • Drivers for Change
  • Cascading Decisions and Designs
  • Portfolio, Programmes, and Projects
  • Developing Vision
  • Viewpoints and Perspectives
  • Writing a Vision Statement
  • Vision Statement Pitfalls

Chapter 3: Benefits Management

  • Benefits Management – Objectives
  • Benefits Management – CSF
  • Principles and Processes

Chapter 4: Stakeholder Engagement

  • Leadership and Engagement
  • Principles
  • Stakeholders
  • Segmenting Stakeholders
  • CPIG Segmentation
  • Stakeholder Personas
  • Example Persona
  • Empathy Mapping
  • Stakeholder Radar
  • Segmenting and Populating the Stakeholder Radar
  • Managing Relationships and Mobilising Stakeholders
  • Rogers’ Innovation Adoption Model
  • Listening and Mobilisation
  • Lead with Meaning and Emotion
  • Influencing Through Demonstration

Chapter 5: Communication

  • Cognitive Biases
  • Feedback Mechanisms
  • Communication Approaches and Methods
  • AIDA
  • Sponsors and Leaders of Change
  • Factors to Encourage Engagement
  • Barriers to Effective Communication
  • Communication Effectiveness
  • Appealing to Hearts and Minds
  • Using Stories to Engage People
  • Communication Channels
  • ‘Lean’ or ‘Rich’ Communication
  • Fostering Collaboration
  • Using Social Media
  • Effective Communications
  • Communication Planning Framework
  • Communication Strategy
  • Communication Plan

Chapter 6: Change Impact

  • Change Impact, Risk, and Continuity Model
  • Categorising Change Impacts
  • Key Inputs
  • McKinsey 7S Model
  • Gap Analysis
  • Stakeholder Impact Assessment
  • Change Severity Assessment

Chapter 7: Change Readiness

  • Working with Individuals in Major Changes
  • Building Organisational Readiness for Change
  • Preparing for Resistance

Chapter 8: Education and Learning Support: Training Planning

  • Key Principles of Learning
  • Defining What is to be Learned?

Chapter 9: Project Management - Change Initiatives, Projects, and Programmes

  • Overview
  • Decisions and Designs
  • Project Environment
  • Project Methodologies
  • Identifying Key Roles and Owners
  • Change Delivery Plan

Chapter 10: Sustaining Change

  • Levers and Leverage
  • Types of Levers
  • Environmental Levers
  • Leadership Levers
  • Organisational Development Levers
  • Kelman’s Three Levels of Adoption
  • Tipping Point and Critical Mass
  • Reinforcing Systems – Vicious and Virtuous Cycles
  • Levels of Adoption and Critical Mass
  • Three Reinforcing Systems

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Who should attend this Change Management Foundation & Practitioner Course?

The Change Management Foundation & Practitioner Course provides delegates with a comprehensive understanding of the principles, processes, and techniques used in managing change within organisations. The professionals who can benefit from attending the course are as follows:

  • Aspiring and current Change Managers
  • Project Managers
  • Business Analysts
  • Operational Managers
  • Senior Executives Programme Managers
  • Risk Managers

Prerequisites of the Change Management Foundation & Practitioner Course

There are no formal prerequisites for attending this Change Management Foundation & Practitioner Course.

Change Management Foundation and Practitioner Course Overview

Change is the only constant in today's dynamic organisational landscape. Organisations continually evolve and adapt to stay competitive and relevant. Managing this change effectively is paramount, making Change Management an indispensable discipline. Proficiency in Change Management is crucial for professionals across industries, including Project Managers, HR Professionals, Team Leaders, and Organisational Strategists. Change, whether in processes, structures, or culture, can be met with fear and resistance.

Change Management Foundation and Practitioner Training Courses offer individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully. This Change Management Foundation and Practitioner Training Course offers individuals a unique opportunity to gain both qualifications simultaneously, equipping them with the skills to navigate and lead change processes successfully.

This intensive 5-day Change Management Foundation and Practitioner Training Course immerses delegates in a comprehensive exploration of Change Management. They will learn how to navigate change before, during, and after implementation, addressing challenges and leveraging opportunities effectively. The training is divided into two parts, with the first three days dedicated to the Change Management Foundation segment and the remaining days focused on the Change Management Practitioner section.

Course Objectives

  • To understand the different phases of the Change Management process
  • To identify and manage resistance to change
  • To learn how to communicate effectively with stakeholders
  • To build a sense of urgency for change
  • To develop and implement a Change Management plan
  • To sustain change of various types in organisations

Upon completing the course, delegates will be equipped with the skills and knowledge required to navigate the field of Change Management effortlessly. Become proficient Change Managers with the flexibility to work in various industries.

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What’s included in this Change Management Foundation & Practitioner Course?

  • Change Management Foundation Examination
  • Change Management Practitioner Examination
  • World-Class Training Sessions from Experiences Instructors
  • Change Management Foundation Certificate
  • Change Management Practitioner Certificate
  • Digital Delegate Pack

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Change Management Foundation Exam Information

The Change Management Foundation Exam assesses participants' understanding of the fundamental principles, processes, and practices of change management. This certification focuses on evaluating an individual's knowledge of how to effectively manage and navigate organisational changes. 

  • Question Type: Multiple Choice 
  • Total Questions: 50  
  • Total Marks: 50 Marks   
  • Pass Mark: 50%, or 25/50 Marks 
  • Duration: 40 Minutes
  • Mode of Examination: Online
  • Open Book/ Closed Book: Closed Book

Change Management Practitioner Exam Information

The Change Management Practitioner Exam is designed for those keen on showcasing their Change Management expertise. The exam encompasses an extensive array of Change Management topics, catering to those eager to deepen their knowledge or elevate their career in this domain. 

  • Question Type: Objective Testing 
  • Total Questions: 4  
  • Total Marks: 80 Marks   
  • Pass Mark: 50%, or 40/80 Marks 
  • Duration: 150 Minutes  
  • Mode of Examination: Online
  • Open Book/ Closed Book: Open Book

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Why choose us

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Change Management Foundation & Practitioner. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Change Management Foundation & Practitioner, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Change Management Foundation & Practitioner. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Change Management Foundation & Practitioner sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite Change Management Foundation & Practitioner at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our Change Management Foundation & Practitioner offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Change Management Foundation & Practitioner FAQs

Change Management is all about preparing businesses for inevitable change, to make sure transitions occur as smoothly as possible.
APMG Change Management Foundation is a certification that focuses on the principles and practices of Change Management. It helps individuals understand how to effectively manage and implement change within organisations, providing a solid foundation for those looking to become proficient in Change Management processes and techniques.
A Change Management Practitioner is responsible for planning, implementing, and managing organisational changes effectively. They develop strategies, communication plans, and support structures to ensure that individuals and teams can adapt to changes smoothly, minimising disruption and maximising the benefits of the change initiative.
The APMG Change Management Foundation exam consists of 50 multiple-choice questions, distributed across four sections. Delegates are required to secure a minimum of 25 marks out of 50 to pass the exam, which represents a 50% pass mark.
Yes, this APMG Change Management Foundation and Practitioner Training by The Knowledge Academy is accredited by APMG (Accrediting Professional Managers Globally).
Delegates will receive their certifications within two working days of their exam results being posted.
To be an effective Change Management Practitioner, focus on strong communication, understanding change models, empathising with stakeholders, planning and executing change strategies, addressing resistance, continuous learning, measuring success, fostering a change-ready culture, collaboration, and obtaining relevant certifications.
Yes, APMG Certifications are often considered valuable in various industries. They demonstrate your expertise and commitment to best practices in areas like Project Management, Change Management, and IT Service Management. These certifications can open doors to new career opportunities and help you stand out in a competitive job market, making them a worthwhile investment in your professional development.
With the growing recognition of the importance of effective Change Management in organisations, individuals holding Change Management Certifications are well-positioned for high-paying roles. The average annual salary of a Change Manager in the UK is £69,690. This amount can vary with factors like location and experience.
APMG Change Management offers two primary levels: Change Management Foundation, which provides fundamental knowledge, and Change Management Practitioner, offering more in-depth skills and understanding. These levels enable individuals to gain expertise in managing change effectively in organisations.
The Knowledge Academy stands out as a highly sought-after training provider, boasting a wide array of courses, extensive course materials, seasoned instructors, adaptable learning formats, and strong industry recognition. It is a dependable choice for individuals considering a Change Management Course.
The training fees for Change Management Foundation & Practitioner certification in Australia starts from AUD4395
The Knowledge Academy is the Leading global training provider for Change Management Foundation & Practitioner.
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

We are accredited by APMG for our Change Management training courses


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Change Management Foundation & Practitioner in Australia

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Complete Change Manager Certification Package

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