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ITIL® is the world’s leading approach to IT service management. Created by the UK government and based on best practice principles, ITIL® features a range of certifications to help businesses align their IT services to the needs of their customers and organisation.
ITIL® is a framework for managing IT services from inception through to development and improvement. Developed over many years from the experiences of businesses and the UK government, ITIL® is based on global best practice for delivering value from IT.
ITIL® training approaches to service management from the perspective of a lifecycle, with five core publications which cover each lifecycle stage. These are Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement (CSI).
ITIL® has its roots in a UK government department called the CCTA (Central Computer and Telecommunications Agency), who in the 1980s developed a set of standard practices for IT management. Organisations around Europe began to use the method in the 90s, with the second version of ITIL® arriving in 2001 and Version 3 is released in 2007.
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
ITIL® training is supported by a comprehensive certification scheme which spans the entire IT service lifecycle, from design to delivery and improvement, and the entire range of ITIL® knowledge from Foundation to Expert.
The ITIL® scheme starts with ITIL® 4 Foundation an entry level qualification which introduces the basic principles and elements of ITIL for those new to it.
ITIL® Practitioner follows on from ITIL® Foundation and is designed for those looking to adopt and adapt ITIL® into their organisation. It provides guidance for using the Continual Service Improvement (CSI) approach to identify and deliver service improvements.
ITIL® Intermediate qualifications are divided into two groups depending on what area of ITIL® they cover: Service Lifecycle or Service Capability. Each one focuses on a different area of the lifecycle and candidates can take as many or as few certifications as they choose.
The Knowledge Academy can Provide the Following ITIL® Intermediate Courses;
ITIL® Service Lifecycle Modules:
ITIL® Service Capability Modules:
The ITIL® training courses are rounded off by ITIL® Expert, which certifies knowledge of all areas of the IT Service Management Lifecycle and is gained upon passing the Managing Across The Lifecycle (MALC) exam.
The Knowledge Academy can Provide ITIL® Service Lifecycle - Managing Across The Lifecycle, a 5-day course with the MALC exam on the last day.
The benefits for individuals of completing an ITIL® course include:
The benefits of completing an ITIL® course for businesses include:
The world’s leading IT service management framework
Used for IT services around the world for over 30 years
Ensures continual quality and improvement of IT services
Provides a common approach and shared terminology
Manages the entire service lifecycle from development to improvement
Best Price in the Industry
You won’t find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Various Delivery Methods
Flexible delivery methods are available depending on your learning style.
Resources Included
Resources are included for a comprehensive learning experience.
Select your course
Select your preferred delivery method
Attend your course from the office or home
Interactive support from experienced trainers
Simple to setup and easy to use on any device
Duration: 2 days*
Pre-course Reading: 2-5 Hours
Accredited: Yes
PDU's Awarded: 18
Support: 24/7
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell
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