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ITIL Foundation Training - ITIL Courses

  • ITIL is a Globally Recognised qualification for effective IT Service Management
  • Understand the Key ITIL Principles, Models & Terminology
  • The training course is fully accredited by BCS and based on latest version of ITIL
  • ITIL Training OFFICIAL 3 DAY course in luxury nationwide venues
  • GUARANTEED LOWEST PRICE IN THE INDUSTRY
  • Includes OFFICIAL 3 DAY training course material, exams and certificates
  • Courses delivered by Experienced World Class ITIL Training instructors
  • Earning potential with ITIL qualification  between $50k to $100k *
  • Book Online or Call +61 1-800-150644 to speak to an ITIL Training advisor today

Course Dates, Locations & Prices (Top) | View Course Info

Course Name Date Location Duration Price Book Online
ITIL® Foundation Training 07/09/15 3 places left Sydney 2 days $1549 Book nowEnquire
ITIL® Foundation Training 14/09/15 4 places left Melbourne 2 days $1549 Book nowEnquire
ITIL® Foundation Training 21/09/15 4 places left Perth 2 days $1549 Book nowEnquire
ITIL® Foundation Training 21/09/15 3 places left Darwin 2 days $999 Book nowEnquire
ITIL® Foundation Training 12/10/15 3 places left Brisbane 2 days $1549 Book nowEnquire
ITIL® Foundation Training 12/10/15 3 places left Sydney 2 days $1549 Book nowEnquire
ITIL® Foundation Training 19/10/15 3 places left Darwin 2 days $999 Book nowEnquire
ITIL® Foundation Training 19/10/15 5 places left Melbourne 2 days $1549 Book nowEnquire
ITIL® Foundation Training 26/10/15 5 places left Perth 2 days $1549 Book nowEnquire
ITIL® Foundation Training 02/11/15 4 places left Adelaide 2 days $1549 Book nowEnquire
ITIL® Foundation Training 02/11/15 4 places left Canberra 2 days $1549 Book nowEnquire
ITIL® Foundation Training 09/11/15 4 places left Sydney 2 days $1549 Book nowEnquire
ITIL® Foundation Training 16/11/15 3 places left Darwin 2 days $999 Book nowEnquire
ITIL® Foundation Training 16/11/15 3 places left Melbourne 2 days $1549 Book nowEnquire
ITIL® Foundation Training 23/11/15 3 places left Perth 2 days $1549 Book nowEnquire
ITIL® Foundation Training 30/11/15 4 places left Brisbane 2 days $1549 Book nowEnquire
ITIL® Foundation Training 07/12/15 4 places left Sydney 2 days $1549 Book nowEnquire
ITIL® Foundation Training 14/12/15 3 places left Melbourne 2 days $1549 Book nowEnquire
ITIL® Foundation Training 14/12/15 5 places left Canberra 2 days $1549 Book nowEnquire
ITIL® Foundation Training 14/12/15 5 places left Adelaide 2 days $1549 Book nowEnquire

Course Information (Top) | View Dates & Pricing

Overview

The Knowledge Academy

Introduction

This 3 day ITIL Foundation course will provide you with everything they need to pass the ITIL Foundation exam. Through a combination of presentations, exercises and discussions, the course will cover the key principles and concepts of ITIL, and prepare you for the exam, which is taken on the final day. Passing ITIL Foundation will allow you to go on to achieve the higher levels of ITIL qualification.

Pre-Course Reading

  • We recommend you read 'An Introductory Overview of ITIL® V3'
  • This will be provided as a PDF document.

Prerequisites

This course is open to everyone and there are no prerequisites.

Who Should Attend?

We recommend this course to anybody who is interested in learning more about ITIL.

Course Structure

  • Two days of classroom-based training covering the key principles of ITIL
  • The exam is on the last day and lasts 1 hour

Course Content

The course covers the following topics:

Service Management as a Practice:

  • Efficient development of new services and the improvement of existing services
  • Good practice
  • Functions, Roles and Processes

Service Strategy:

  • Types of Service Provision
  • Service Portfolio Management
  • Financial Management
  • Demand Management
  • Business case

Service Design:

  • Service Catalogue Management
  • Supplier Management
  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Information Security Management

Service Transition:

  • Service Asset and Configuration Management
  • Change Management
  • Knowledge Management
  • Release and Deployment Management

Service Operation: day-to-day, business as usual activities

  • Incident Management
  • Problem Management
  • Request Fulfilment
  • Event Management
  • Access Management
  • Functions: Service Desk, Technical Management, Operations Management and Applications Management

Continual Service Improvement: how to improve the cost effectiveness and efficiency of service provision

  • CSI Model
  • Deming Cycle

ITIL Foundation Examination

  • Multiple choice
  • 40 questions
  • 1 hour
  • Pass mark is 65%

Why choose The Knowledge Academy?

  • We give you  comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams
  • We make the learning experience enjoyable
  • We are trusted by globally leading brands such as JP Morgan, HSBC and Sony as a learning partner of choice.
  • We provide pre- and post-course support so you never feel alone
  • All of our training is hands-on, using real-world examples
  • As a market leader, we have an extremely high global pass rate
  • Over 90% of our delegates come back to us for further training
  • We have the best instructors in the industry which is reflected in our position as the market leader for professional qualifications
  • We provide value for money and trained over 25,000 delegates in 2014
  • We have some of the most luxurious course venues worldwide

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What is ITIL?

ITIL (Information Technology Infrastructure Library) is a best practice framework for IT Service Management. It is based around the idea that IT services in a business should be aligned to the business’s needs and support its core functions.

ITIL is managed by AXELOS, the best practice advisor formed jointly by the UK government and the business services company Capita. It is used by major organisations such as Microsoft, NASA and the UK’s National Health Service.

Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the roll out of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trade mark of AXELOS Limited

FAQs
  • Is this course accredited?

    Yes, it is accredited by BCS, The Chartered Institute for IT.

What's Included?
  • The Knowledge Academy Courseware Book
  • Pre-Course Material
  • Exam
  • Certificate
  • Experienced Instructor
  • Refreshments
Video

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Happy Customers

I would rate The Knowledge Academy 5 stars for their ITIL training course. The course was well structured and delivered in a way that all understood each subject. The trainer was knowledgeable and had a great deal of experience in the IT service management field.
57
The instructor was worth 5 stars alone.
57
Great fun and worth every penny.
4.97
The ITIL training course was intense but great fun. Good value for money.
4.97
I really enjoyed taking the ITIL Foundation training course due to the structure and organisation of the course, along with the interesting course materials.
57
Intense but thoroughly interesting and well worth the time and money.
4.87
Really positive experience; I would recommend anyone to use The Knowledge Academy
4.87

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