ITIL V3

What is ITIL?

Information Technology Infrastructure Library (ITIL) is a set of rules and guidelines that are used for IT Service management. The framework’s main function is to ensure the IT side of the business is united with the business requirements and help it achieve its targets.

The course is designed to break down IT functions into components that make the services. These services can be modified to ensure the best practice for the delivery of the service is identified which ensures a smoother experience for the customer or business.To find out more information about what is ITIL, please read below.

ITIL® Foundation Course

This certification will provide you with everything needed to pass the ITIL Foundation exam. Using classroom based learning with a combination of presentations, exercises, and discussions, the ITIL training course will cover the key principles and concepts of ITIL, preparing you for the exam which is taken on the final day. Passing the ITIL Foundation will allow you to go on to achieve the higher levels of ITIL certification.

Pre-Course Reading

• We recommend you read 'An Introductory Overview of ITIL® V3'.
• This will be provided as a PDF document.

Prerequisites

Our ITIL training courses are open to everyone and there are no prerequisites.

Who Should Attend?

We recommend the ITIL training and certification to anybody who is interested in learning more about the ITIL methodologies.

ITIL® Course Structure

• Two days of classroom-based learning covering the key principles of ITIL training.
• The exam is on the last day and lasts 1 hour.
  • The ITIL course covers the following topics:

Service Management as a Practice:

• Efficient development of new services and the improvement of existing services.
• Good practice.
• Functions, Roles. and Processes.

Service Strategy:

• Types of Service Provision.
• Service Portfolio Management.
• Financial Management.
• Demand Management.
• Business case.

Service Design:

• Service Catalogue Management.
• Supplier Management.
• Service Level Management.
• Availability Management.
• Capacity Management.
• IT Service Continuity Management.
• Information Security Management.

Service Transition:

• Service Asset and Configuration Management.
• Change Management.
• Knowledge Management.
• Release and Deployment Management.

Service Operation:

• day-to-day, business as usual activities.
• Incident Management.
• Problem Management.
• Request Fulfilment.
• Event Management.
• Access Management.
• Functions: Service Desk, Technical Management, Operations Management and Applications Management.

Continual Service Improvement:

• how to improve the cost effectiveness and efficiency of service provision.
• CSI Model.
• Deming Cycle.

ITIL® Foundation Exam

• Multiple choice.
• 40 questions.
• 1 hour.
• Passmark is 65%.

Why choose The Knowledge Academy?

• We give you a comprehensive courseware folder with presentation slides, quick reference guide, full syllabus and mock exams.
• We make the learning experience enjoyable.
• We are trusted by globally leading brands such as JP Morgan, HSBC, and Sony as a learning partner of choice.
• We provide dedicated learning support so you never feel alone.
• Our courses are hands-on, using real-world examples.
• As a market leader, we have an extremely high global pass rate.
• Over 90% of our delegates come back to us for additional courses.
• We have the best instructors in the industry which is reflected in our position as the market leader for professional learning.
• We provide value for money and trained over 25,000 delegates in 2014.
• We have some of the most luxurious course venues worldwide.

Click ‘Book Now’ or ‘Enquire’ next to the date of your choice and our expert advisors will be in touch.

What should I study after ITIL® Foundation?

ITIL Foundation is just the beginning of the ITIL qualification stream. If you’re looking to learn how to practically implement what you’ve learned into the workplace, you could study for ITIL Practitioner. Alternatively, if you’re looking for more knowledge-based specialisms or interested in a certain part of the ITIL lifecycle, you could look at the ITIL Intermediate qualifications, which are divided into two categories: Service Lifecycle and Service Capability. Studying enough ITIL Intermediate modules will allow you to take the Managing Across the Lifecycle (MALC) module and achieve ITIL Expert status.

ITIL® Case Study

The IRS (Internal Revenue Service), the US government agency in charge of tax collection, was looking to improve its efficiency for the years 2009 – 2013. They decided to focus on improvement in two areas: people and technology. ITIL helped them improve their management of technology and has remained a key part of the organisation ever since.

Faced with a number of options, including outsourcing some of their IT services, the IRS spent a year researching how to improve their service management. Eventually, they chose ITIL, as it would make their work more streamlined while delivering the best quality of service to their customers at the best value to the organisation.

To implement ITIL successfully, the IRS focused on training their executive teams to see the benefits of ITIL. This ensured the rollout of ITIL was fully supported, with proper funding available.

As a result of its successful implementation of ITIL, the IRS earned level 3 certification for its use of ITIL in 2012, bringing it up to “world-class” standing.

ITIL® is a registered trademark of AXELOS Limited. All rights reserved.

BCS Membership

Included in your professional certification is a year’s free membership of BCS, The Chartered Institute for IT.

A BCS membership provides exclusive access to the best tools for career development and progression. With the letters AMBCS after your name, you’ll be able to let employers know you’re committed to the industry and follow the BCS code of conduct. You’ll have access to all the resources you need to continue your learning, including libraries of industry reports, white papers and books. Finally, you’ll be able to attend meetings and share knowledge with like-minded BCS professionals local to your area or connect with them online on discussion forums.

Don’t miss out on this exclusive chance to be part of a professional community.

* Dependant on experience and industry Source: payscale.com and itjobswatch.co.uk