ITIL® 4 Specialist: Plan, Implement And Control Training Course - Australia

ITIL® 4 Specialist: Plan, Implement and Control Training Course Outline

Module 1: IT Asset Management

• Key Concepts of the Practice
  • Purpose of the Practice
  • Practice Success Factors (PSF) and Key Metrics of the Practice
  • IT Asset Types
  • IT Asset Register
  • IT Asset Lifecycle
  • Models and Verification
  • Inventory and Discovery
  • IT Asset Audit
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • How to Integrate the Practice in the Organisation’s Value Streams?
• Roles and Competences of the Practice
  • IT Asset Manager
  • IT Asset Custodian
  • IT Asset Analyst
  • IT Asset Register Administrator
  • License Manager
  • IT Asset Owner
  • IT Asset Consumer
  • Know How to Position the Practice in the Organisational Structure
• How Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• Recommendations for the Practice Success
  • Recommendations for IT Asset Management Success
  • Supported by the ITIL Guiding Principles

Module 2: Change Enablement (CE)

• Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Change and Change Model
  • Standard Change
  • Emergency Change and Change Authority
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice

• Responsibilities of the Key Roles of the Practice
  • Change Manager / Coordinator and Change Authority
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Explain the Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Change Enablement Success
  • Recommendations Are Supported by the ITIL Guiding Principles?

Module 3: Deployment Management (DM)

• Key Concepts of the Practice
  • PSFs and Key Metrics of the Practice
  • Environment
  • Continuous Integration
  • Continuous Delivery
  • Continuous and Deployment
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice
  • Deployment Manager
  • Deployment Practitioner
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Deployment Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 4: Release Management (RM)

• Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
• Key Terms/Concepts
  • Release and CI/CD and Release Management
  • Release Model
  • Push/Pull Conditions
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
  • Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:
  • Release Manager
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Tools Application
  • Apply the Recommendations on Automation
• Role of Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
  • Recommendations for the Practice Success
  • Recommendations for Release Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 5: Service Configuration Management (SCM)

• Key Concepts of the Practice
  • Purpose of the Practice
  • PSFs and Key Metrics of the Practice
  • Configuration Item (CI)
  • Service Configuration Model
  • CI Lifecycle Model
  • Configuration Management System
  • Configuration Management Database
  • Baseline Configuration
  • Configuration Verification
  • Configuration Inventory
  • Configuration Audit
• Processes of the Practice
  • Inputs and Outputs of the Processes
  • Key Activities of the Processes
  • Integrate the Practice in the Organisation’s Value Streams
• Roles and Competences of the Practice
• Responsibilities of the Key Roles of the Practice:
  • Configuration Manager
  • Configuration Coordinator
  • Configuration Librarian
  • Resource Owner/Custodian
  • Position the Practice in the Organisational Structure
• Information and Technology Support and Enable the Practice
  • Recommendations on Automation
• Partners and Suppliers in the Practice
  • Dependencies of the Practice on Third Parties
  • Partners and Suppliers Can Support the Practice
• ITIL Capability Model Can Be Used to Develop the Practice
  • Capability Criteria Support the Practice Capability Development
• Recommendations for the Practice Success
  • Recommendations for Service Configuration Management Success
  • How These Recommendations Are Supported by the ITIL Guiding Principles?

Module 6: Plan, Implement, and Control

• Processes and Value Streams of the Plan, Implement, and Control Practices
  • Role of the Incident Resolution Service Value Stream
  • Role of the Request Fulfilment Service Value Stream
  • Plan, Implement, and Control Practices
• Information and Technology Support and Enable the Practices
  • Information Is Exchanged Between the Plan, Implement, and Control Practices
• Recommendations for the Plan, Implement, and Control Practices Success
  • Recommendations for the Plan, Implement, and Control Practices

Who should attend this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

The ITIL® 4 Specialist: Plan, Implement and Control Training Course is tailored for anyone seeking advanced skills in ITIL practices. This ITIL Certification Course is especially advantageous for the following professionals:

• IT Service Managers
• IT Operations Managers
• IT Project Managers
• IT Consultants
• Service Desk Managers
• IT Auditors
• Configuration Managers

Prerequisites of the ITIL® 4 Specialist: Plan, Implement and Control Training Course

To attend the ITIL® 4 Specialist: Plan, Implement, and Control training, the delegates must have a foundational understanding of ITIL® 4 principles and preferably have completed the ITIL® 4 Foundation certification.

ITIL® 4 Specialist: Plan, Implement and Control Training Course Overview

The ITIL® 4 Specialist: Plan, Implement, and Control Training is a course that is designed to equip IT professionals with the knowledge and skills necessary to effectively plan, implement, and control IT services in alignment with the ITIL 4 framework. In today's dynamic IT landscape, where organisations rely on IT services to support their business objectives, this ITIL Course is essential for professionals involved in service management and delivery roles.

IT Managers, Service Delivery Managers, Project Managers, and anyone responsible for planning and implementing IT services should prioritise participating in the ITIL® 4 Specialist: Plan, Implement, and Control Training. This ITIL Certification course is particularly relevant for professionals seeking to enhance their understanding of service planning, project management, change management, and service validation and testing.

This 3-day ITIL Certification course covers a wide range of topics, including service strategy development, project planning and implementation, change management processes, and service validation and testing techniques. Participants will learn how to develop service strategies, plan and execute projects, manage changes effectively, and validate services to ensure they meet business requirements.

Course Objectives

• To understand the key concepts and principles of planning, implementing, and controlling IT services in alignment with ITIL 4
• To learn how to develop service strategies and plans that align with business objectives and customer needs
• To develop skills in project management, including project planning, execution, and monitoring
• To explore change management processes and techniques for managing changes effectively while minimising disruption
• To understand the importance of service validation and testing in ensuring service quality and compliance with requirements
• To empower IT professionals to effectively plan, implement, and control IT services to deliver value and meet business objectives

Upon completion of the ITIL Certification Training, participants will be equipped with the knowledge, skills, and confidence needed to plan, implement, and control IT services effectively. They will be better prepared to develop service strategies, manage projects, implement changes, and validate services, ultimately contributing to improved service quality and organisational success.

What’s included in this ITIL® 4 Specialist: Plan, Implement and Control Training Course?

• ITIL® 4 Specialist: Plan, Implement and Control Training Course Exam
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

ITIL® 4 Specialist: Plan, Implement and Control Training Course Examination Information

The following information gives you an insight into the current structure of the ITIL® 4 Specialist exam.

• Type of Questions: Multiple Choice
• Total Questions: 60
• Number of marks: 60 Marks
• Pass Mark: 65%, or 39/60
• Duration: 90 Minutes