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Our Certified Lean IT training provides the ideal introduction to lean thinking in IT for the improvement of quality and customer satisfaction. The APMG accredited course utilises guidance from the Lean IT Association (LITA) to help organisations understand how to organise themselves in order to deliver maximum customer value. It also enables delegates to prepare for and take the Lean IT Foundation exam and receive the Lean IT Foundation qualification.
The course covers the following topics:
• Introduction to Lean
• The Lean Customer
• The Lean Process
• Managing Performance
• Lean Organisation
• Behaviour and Attitude
At the end of the course, you will take the Lean IT Foundation exam.
The course is aimed at any IT manager or specialist looking to improve service delivery.
There are no prerequisites.
The Lean IT Foundation exam follows this format:
• Multiple choice
• 40 questions per paper
• 26/40 pass mark or 65%
• 60 minutes
• Closed book
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Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."
Diane Gray, Shell