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Course Information

ITIL® 4 Leader Digital and IT Strategy DITS​ Course Outline

Module 1: ITIL Guiding Principles in Digital and IT Strategy

  • ITIL Guiding Principles to All Aspects of Digital and IT Strategy
    • Focus on Value
    • Start Where You Are
    • Progress Iteratively with Feedback
    • Collaborate and Promote Visibility
    • Think and Work Holistically
    • Keep It Simple and Practical
    • Optimise and Automate

Module 2: Leverage Digital Strategy to React to Digital Disruption

  • Digital Technology
  • Digital Business
  • Digital Organisation
  • Digitisation
  • Digital Transformation
  • Business Strategy and Business Models
  • Digital and IT Strategy
  • Products
  • Services
  • Relationship Between Digital, IT Strategy and Components of ITIL SVS.

Module 3: Relationship between Concepts of Digital and IT Strategy, Service     Value System and Service Value Chain

  • Environmental Analysis
    • External Analysis: PESTLE
    • Internal Analysis: Four Dimensions of Service Management

Module 4: How an Organisation Uses Digital and IT Strategy to Remain Viable in Environments

  • How an Organisation’s Viability is Related to Agile, Resilient, Lean, Continuous and Co-Creational it is
  • How to Analyse the VUCA Factors and Address them in a Digital and IT Strategy
  • Explain and Compare Three Levels of Digital Disruption:
    • Ecosystem
    • Industry/Market
    • Organisational
  • Organisation’s Position in a Particular Market or Industry
  • Influenced factors:
    • Achieving Customer/Market Relevance
    • Achieving Operational Excellence
    • Internal and External Focus
    • Balanced Approach
  • Digital Positioning Tool to Determine Appropriate Position for a Digital Organisation

Module 5: Strategic Approaches by Digital and IT to Achieve Customer/Market Relevance and Operational Excellence

  • How to Apply Approaches to Achieve Customer/Market Relevance:
    • Customer Journeys
    • Omnichannel Delivery and Support
    • Context-Sensitive Delivery and Support
    • Customer Analytics
    • Customer Feedback and 360° Approaches
  • How to Achieve Operational Excellence in the Four Dimensions of Service Management
  • Understand the Financial Aspects of Digital and IT Strategy in Terms of the Following:
    • Financial Policies
    • Portfolio Optimisation
    • Funding Projects, Products and Services
    • Balancing Cost of Innovation and Operation
    • Charging Models
  • Assess Strategic Approaches for Digital Organisations

Module 6: Risks and Opportunities of Digital and IT Strategy

  • Concept of Risk Management in the Context of a Digital Organisation
  • Context of Digital and IT Strategy
    • Identify Risk
    • Assess Risk
  • Concept of Risk Posture and Show How to Determine an Acceptable Balance Between Opportunity and Risk
  • Explain the Concept of Innovation, Including its Key Elements and Techniques
  • Apply Techniques to Develop and Maintain a Culture of Innovation

Module 7: Steps and Techniques Involved in Defining and Advocating for Digital and IT Strategy

  • How to Use Digital Readiness Assessment to Perform Gap Analysis Between an Organisation’s Current and Desired Positions Approaches for Scraping Data from Dynamic Websites
  • How to Define and Communicate a Vision and a Strategy
  • How to Use Business Cases to Advocate for a Digital and IT Strategy

Module 8: Implementation of a Digital and IT Strategy

  • How to Define Operating Models for Digital Organisations
  • Major Skills Required of Leaders in Digital Organisation
  • Apply Approaches to Strategy Coordination and Implementation:
    • Large-Scale Transformation
    • Incremental Transformation
    • Mergers and Acquisitions
    • Individual Changes
  • Approaches to POMs (Parallel Operating Models)
  • How to Assess Success of a Digital and IT Strategy
  • Typical Activities of a Digital Transformation Programme

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ITIL® Foundation Certificate in IT Service Management OR ITIL® 4 Managing Professional Transition Certificate


This ITIL® 4 Strategic Leader: Digital and IT Strategy course provided by The Knowledge Academy is ideal for anyone who wants to get knowledge about the ITIL® 4 Strategic Leader: Digital and IT Strategy. However, it is more beneficial for:

  • Managers
  • Stakeholders
  • ITIL Qualification Holders

ITIL® 4 Leader Digital and IT Strategy DITS​ Course Overview

ITIL 4, i.e. Information Technology Infrastructure Library Strategic Leader is highly concentrated on the strategy of the business and digital services. ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS) concentrates on the alliance of strategy of the digital business along with the IT strategy. It covers how disturbances from modern technologies are influencing companies from every sector and how the leaders of the industry are acknowledging. In the digital world, the development speed has never been so speedy, and companies need to be adjusted and accommodate for this changing environment if they need to continue giving value to their clients while enduring the competition in the marketplace.

In this 2-day ITIL® 4 Strategic Leader: Digital and IT Strategy training, delegates will get to know about the importance and fundamentals of ITIL® 4 Strategic Leader. This training will provide basic and advanced knowledge about various ITIL guiding principles in Digital and IT Strategy. Delegates will also get to know about three levels of digital disruption and environmental analysis. This course will be taught by our highly expert trainers who have years of experience in teaching such courses.

This training will cover various concepts, such as:

  • ITIL guiding principles 
  • Three levels of digital disruption
  • Environmental analysis
  • Relationship between digital and IT strategy and components of ITIL SVS
  • Assess strategic approaches for digital organisations
  • Implementation of Digital and IT Strategy

At the end of this training, delegates will gain a deep knowledge in ITIL® 4 Strategic Leader in DITS and various ITIL Guiding Principles. Delegates will also be able to implement different approaches and leverage digital strategy of ITIL® 4 Strategic Leader. They will know about risks, opportunities and implementation of a Digital and IT Strategy.

This course provided by The Knowledge Academy will help aspiring leaders and IT leaders to develop and implement an efficient digital and IT strategy, which will stop digital disturbances and drive success.

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  • ITIL® 4 Leader Digital and IT Strategy DITS Exam
  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Official AXELOS Certificate

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ITIL® 4 Leader: Digital and IT Strategy DITS​ Examination Information

The ITIL 4 Leader: Digital and IT Strategy module provides guidance about crafting a digital vision and shaping IT and business strategies.

ITIL® 4 Leader: Digital and IT Strategy DITS exam format:

  • Question Type: Multiple Choice
  • Duration: 60 Minutes
  • Open Book: No, this is a closed book exam
  • Total Questions: 30
  • Pass Mark: 21 out of 30 marks required to pass (70%)

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

ITIL® 4 Leader: Digital and IT Strategy DITS FAQs


Full form of ITIL is the Information Technology Infrastructure Library. It is a set of specific practices for IT Service Management (ITSM) that focuses on aligning IT services with business requirement.
Some ITIL 4 practices are strategy management, portfolio management, architecture management, service financial management, workforce and talent management, continual improvement, etc.
ITIL four “Ps” of the service strategy are perspective, position, plan and pattern. Each P represents a different way to approach service strategy.
This course is 2 days.
No, ITIL® 4 Foundation certificate does not expire.
The price for ITIL® 4 Leader: Digital and IT Strategy DITS certification in Australia starts from AUD2695
The Knowledge Academy is the Leading global training provider for ITIL® 4 Leader: Digital and IT Strategy DITS.

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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ITIL® Strategic Leader (SL) Certification Path

Save upto 40%
2 courses
Included courses:

ITIL® 4 Strategist: Direct, Plan and Improve DPIAUD2695

ITIL® 4 Leader: Digital and IT Strategy DITSAUD2695

Total without package:  AUD5390

Package price:  AUD3195 (Save AUD2195)

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