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ITIL® 4 Practitioner: Service Configuration Management Training Overview
ITIL® 4 Practitioner: Service Configuration Management Training Course Outline
Module 1: Key Concepts of the Practice
- Purpose of the Practice
- PSFs and Key Metrics of the Practice
- Key Terms and Concepts
- Configuration Item (CI)
- Service Configuration Model
- CI Lifecycle Model
- Configuration Management System
- Configuration Management Database
- Baseline Configuration
- Configuration Verification
- Configuration Inventory
- Configuration Audit
Module 2: Processes of the Practice
- Inputs and Outputs of the Processes
- Key Activities of the Processes
- Integrate the Practice in the Organisation’s Value Streams
Module 3: Roles and Competences of the Practice
- Responsibilities of the Key Roles of the Practice
- Configuration Manager
- Configuration Coordinator
- Configuration Librarian
- Resource Owner/Custodian
- Position the Practice in the Organisational Structure
Module 4: How Information and Technology Support and Enable the Practice?
- Explain the Tools Application
- Apply the Recommendations on Automation
Module 5: Role of Partners and Suppliers in the Practice
- Dependencies of the Practice on Third Parties
- How Partners and Suppliers Can Support the Practice?
Module 6: How the ITIL Capability Model Can Be Used to Develop the Practice
- How Capability Criteria Support the Practice Capability Development?
Module 7: Recommendations for the Practice Success
- How ITIL Guiding Principles Support Successful Service Configuration Management?
Who should attend this ITIL® 4 Practitioner: Service Configuration Management Certification Course?
This ITIL Certification Course is designed for everyone seeking to advance their knowledge and skills in ITIL® 4 Practitioner: Service Configuration Management. This Course is more beneficial for:
- Configuration Managers
- Configuration Analysts
- Change Managers
- Release Managers
- Service Desk Analysts
- IT Asset Managers
- Security Analysts
Prerequisites for ITIL® 4 Practitioner: Service Configuration Management Training
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Training Course but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
ITIL® 4 Practitioner: Service Configuration Management Certification Course Overview
The ITIL® 4 Practitioner: Service Configuration Management Certification Course is a specialised course designed to equip IT professionals with the knowledge and skills necessary to effectively manage the configuration of IT services and related components. Service configuration management (SCM) is a critical process that ensures accurate and up-to-date information about the configuration items (CIs) that support IT services, enabling organisations to optimise service delivery and minimise risks.
IT managers, configuration managers, service desk analysts, and anyone involved in IT service management should prioritise participating in the ITIL® 4 Practitioner: Service Configuration Management Certification Course. This course is particularly relevant for professionals seeking to enhance their understanding of SCM principles, processes, and best practices to improve service reliability and support business objectives.The Knowledge Academy’s 1-day ITIL® 4 Practitioner: Service Configuration Management Training course provides delegates with a thorough understanding of IT service management. Delegates will learn to navigate key concepts such as Configuration Items (CI), service configuration models, and the CI lifecycle model.
Course Objectives
- To understand the principles of Service Configuration Management
- To get proficiency in using Configuration Management System (CMS) tools
- To execute configuration verification and audit processes effectively
- To assume roles such as configuration manager or coordinator competently
- To align technology support with Service Configuration Management
- To integrate Service Configuration Management into organisational value streams.
Upon completion of the ITIL® 4 Practitioner: Service Configuration Management Certification Course, participants will be equipped with the knowledge, skills, and certification necessary to effectively manage the configuration of IT services and related components within their organisation. They will be better prepared to establish and maintain accurate configuration data, ultimately contributing to improved service delivery efficiency and customer satisfaction.
What’s included in this ITIL® 4 Practitioner: Service Configuration Management Training Course?
- ITIL® 4 Practitioner: Service Configuration Management Examination
- World-Class Training Sessions from Experienced Instructors
- ITIL® 4 Practitioner: Service Configuration Management Certificate
- Digital Delegate Pack
ITIL® 4 Practitioner: Service Configuration Management Exam Information
The following information gives you an insight into the current structure of the ITIL® 4 Practitioner exam.
- Type of Questions: Multiple Choice
- Total Questions: 20
- Total Marks: 20 Marks
- Pass Mark: 65%, or 13/20 Marks
- Duration: 30 Minutes
- Open/Closed Book: Closed Book
Why choose us
Ways to take this course
Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led ITIL® 4 Practitioner: Service Configuration Management Training. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.
Unlock your potential with The Knowledge Academy's ITIL® 4 Practitioner: Service Configuration Management Training, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.
Experience the most sought-after learning style with The Knowledge Academy's ITIL® 4 Practitioner: Service Configuration Management Training. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led ITIL® 4 Practitioner: Service Configuration Management Training sessions.
Highly experienced trainers
Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience
State of the art training venues
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
Small class sizes
Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment
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Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value
Streamline large-scale training requirements with The Knowledge Academy’s In-house/Onsite ITIL® 4 Practitioner: Service Configuration Management Training at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.
Tailored learning experience
Leverage benefits offered from a certification that fits your unique business or project needs
Maximise your training budget
Cut unnecessary costs and focus your entire budget on what really matters, the training.
Team building opportunity
Our ITIL® 4 Practitioner: Service Configuration Management Training offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings
Monitor employees progress
The course know-how will help you track and evaluate your employees' progression and performance with relative ease
What our customers are saying
ITIL® 4 Practitioner: Service Configuration Management Training FAQs
Service Configuration Management is the practice of organising and controlling IT services and infrastructure to ensure optimal performance and compliance with established configurations.
Service Configuration Management is crucial for maintaining accurate and organised records of IT assets, ensuring efficient service delivery, and minimising risks associated with configuration changes in IT environments.
This training empowers individuals with expertise in Service Configuration Management, enhancing their professional competence and opening avenues for career advancement. Individuals gain skills to excel in roles such as configuration manager, coordinator, or librarian, contributing effectively to IT service management.
There are no formal prerequisites for attending this ITIL® 4 Practitioner: Service Configuration Management Course but having a foundational knowledge of IT service management concepts, especially those related to ITIL®, is beneficial.
In this course, you will learn to manage configuration items, maintain accurate configuration data, and align service configuration management practices with ITIL® 4 principles.
The duration of this ITIL 4 Practitioner: Service Configuration Management Training
The Knowledge Academy stands out as a prestigious training provider known for its extensive course offerings, expert instructors, adaptable learning formats, and industry recognition. It's a dependable option for those seeking this course.
The training fees for ITIL® 4 Practitioner: Service Configuration Management Training certification in Australia starts from AUD2895
The Knowledge Academy is the Leading global training provider for ITIL® 4 Practitioner: Service Configuration Management Training.
Please see our ITIL® Certification Training courses available in Australia
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Best price in the industry
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
Trusted & Approved
Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.
Many delivery methods
Flexible delivery methods are available depending on your learning style.
High quality resources
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water
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