ITIL 4 Specialist: Create Deliver and Support

ITIL® 4 Specialist: Create Deliver And Support CDS - Australia

Course Information

ITIL 4 Specialist: Create, Deliver and Support Course Outline

The course has the following learning outcomes:

Understand how to plan and build a service value stream to create, deliver and support services
Understand concepts and challenges across the service value system
Understand how to use a ‘shift left’ approach
Know how to plan and manage resources in the service value system
Understand the use and value of information and technology across the service value system
Know how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
Know how to use a value stream to design, develop and transition new services
Know how to use ITIL practices to contribute to a value stream for a new service
Know how to use a value stream to provide user support
Know how ITIL practices contribute to a value stream for user support
Know how to create, deliver, and support services
Know how to co-ordinate, prioritise and structure work and activities to create, deliver and support services
Understand the use and value of various concepts across the service value system

Who should attend this ITIL 4 Training Course?

The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.

Prerequisites

ITIL® 4 Foundation Certificate OR ITIL® 4 Managing Professional Transition Certificate

ITIL 4 Specialist: Create, Deliver and Support Course Overview

This course makes up one of the modules which go together to form the ITIL 4 Managing Professional stream. The 2 days of training looks at the ‘core’ service management activities involved in the ITIL framework, as well as the ‘creation’ of services as newly covered by ITIL 4. It also covers service performance and service quality and improvement. The ITIL 4 Specialist: Create Deliver and Support exam is included.

ITIL 4 Specialist Create, Deliver and Support is targeted towards practitioners of IT Service Management who manage the operation and end-to-end delivery of IT-enabled and digital products and services. The course will be followed by an exam which will lead to the ITIL 4 Specialist Create, Deliver and Support certificate.

ITIL 4 Foundation certification is a prerequisite to attend.

What's Included?

Delegate pack consisting of course notes and exercises
ITIL 4 Specialist Create, Deliver and Support Exam
Experienced Instructor
Refreshments
Official AXELOS Certificate

ITIL® 4 Specialist: Create, Deliver and Support (CDS) Examination Information

The ITIL® 4 Create, Deliver and Support (CDS) qualification is intended to provide the candidate with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods, and tools.

ITIL® 4 Specialist: Create, Deliver and Support (CDS) exam format:

Question Type: Multiple Choice
Total Questions: 40
Pass Mark: 28 out of 40 marks required to pass (70%)
Duration: 90 minutes
Open Book: No, this is a closed book exam

Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Learn more in our FAQs

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

Learn more in our FAQs

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

Learn more in our FAQs

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

Learn more in our FAQs

What our customers are saying

Yes definitely recommend

Pravin C. Dabgar

Excellent

VINAYAK BABAJI AGRE

She is very knowledgeable and has lot of patience dealing with larger audience. She has touch based all the aspects of ITIL V4 Foundation. She also explained the difference between ITIL V3 and V4 Foundation.

Vijayindraa Gaikwad

ITIL® 4 Specialist: Create Deliver and Support CDS FAQs

FAQ's

What time shall I arrive at the venue?

Please arrive at the venue at 8:45am.

What are the prerequisites?

To attend, you must hold ITIL 4 Foundation certification.

Who should attend this course?

The course is designed for ITSM practitioners managing the operation and end-to-end delivery of IT-enabled and digital products and services.

Do you offer support for the course?

We can provide support via phone & email prior to attending, during and after the course.

What is included in the course?

ITIL 4 Specialist Create, Deliver and Support exam, delegate pack consisting of course notes and exercises, Experienced Instructor, and Refreshments

What is the duration of this course?

This course is 2 days.

How long until I receive the course confirmation details?

Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda and payment receipts

What is the cost/training fees for ITIL® 4 Specialist: Create Deliver and Support CDS certification in Australia?

The price for ITIL® 4 Specialist: Create Deliver and Support CDS certification in Australia starts from AUD2695

Which is the best training institute/provider of ITIL® 4 Specialist: Create Deliver and Support CDS in Australia?

The Knowledge Academy is the Leading global training provider for ITIL® 4 Specialist: Create Deliver and Support CDS.

What are the best ITIL® Certification Training courses in Australia?

Please see our ITIL® Certification Training courses available in Australia

Why choose us

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

Many delivery methods

Flexible delivery methods are available depending on your learning style.

High quality resources

Resources are included for a comprehensive learning experience.

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water