ITIL® 4 Specialist: High Velocity IT Certification Course - Australia

ITIL® 4 Specialist Certification: High Velocity IT Certification Course Outline

Module 1: High-Velocity Nature of the Digital Enterprise & IT Demand

• Understand the Following Terms:

• Digital Organisation
• High-Velocity IT
• Digital Transformation
• IT Transformation
• Digital Product
• Digital Technology

• When the Transformation to High-Velocity IT Is Desirable and Feasible
• Five Objectives Associated with Digital Products to Achieve:

• Valuable Investments - Strategically Innovative and Effective Application of IT
• Fast Development - Quick Realisation and Delivery of IT Services and IT-Related Products
• Resilient Operations - Highly Resilient IT Services and IT-Related Products
• Co-Created Value - Effective Interactions Between Service Provider and Consumer
• Assured Conformance - to Governance, Risk and Compliance (GRC) Requirements

Module 2: Digital Product Lifecycle in Terms of the ITIL 'Operating Model'

• How High-Velocity IT Relates To:

• Four Dimensions of Service Management
• ITIL Service Value System
• Service Value Chain
• Digital Product Lifecycle

Module 3: ITIL Guiding Principles for High-Velocity IT

• Following Principles, Models, and Concepts:

• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Lean / Agile / Resilient / Continuous
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• How to Use the Following Principles, Models, and Concepts:

• Ethics
• Safety Culture
• Lean Culture
• Toyota Kata
• Service-Dominant Logic
• Design Thinking
• Complexity Thinking

• To Contribute To:

• Help Get Customers' Jobs Done
• Trust and Be Trusted
• Continually Raise the Bar
• Accept Ambiguity and Uncertainty
• Commit to Continual Learning

Module 4: How to Contribute to Achieving Value with Digital Products

• How the Service Provider Ensures Valuable Investments Are Achieved.
• How to Use the Following Practices to Contribute to Achieving Valuable Investments:

• Portfolio Management
• Relationship Management

• How the Service Provider Ensures Fast Development Is Achieved
• How to Use the Following Practices to Contribute to Achieving Fast Development:

• Architecture Management
• Business Analysis
• Deployment Management
• Service Validation and Testing
• Software Development and Management

• How the Service Provider Ensures Resilient Operations Are Achieved
• How to Use the Following Practices to Contribute to Achieving Resilient Operations:

• Availability Management
• Capacity and Performance Management
• Monitoring and Event Management
• Problem Management
• Service Continuity Management
• Infrastructure and Platform Management

• How the Service Provider Ensures Co-Created Value Is Achieved
• How to Use the Following Practices to Contribute to Achieving Co-Created Value:

• Relationship Management
• Service Design
• Service Desk

• How the Service Provider Ensures Assured Conformance Is Achieved
• How to Use the Following Practices to Contribute to Achieving Assured Conformance:

• Information Security Management
• Risk Management

Who should attend this ITIL® 4 Specialist: High-Velocity IT Certification Course?

This ITIL® 4 Specialist: High-Velocity IT Training is designed for IT professionals who work within or towards high-velocity environments and are frequently associated with digital transformation projects. It is beneficial for a variety of professionals such as:

• IT Project Managers
• IT Programme Managers
• Service Managers
• Quality Assurance (QA) Managers
• Business Relationship Managers
• Business Analysts
• DevOps Engineers

Prerequisites of the ITIL® 4 Specialist: High-Velocity IT Certification Course

Holding an ITIL® 4 Foundation Certification is a must before attending this ITIL® 4 Specialist: High Velocity IT Course.

ITIL® 4 Specialist: High Velocity IT Training Course Overview

The ITIL® 4 Specialist: High-Velocity IT Training is a specialised course aimed at equipping IT professionals with the knowledge and skills needed to thrive in a fast-paced, digital environment. In today's rapidly evolving IT landscape, this ITIL Course is essential for individuals seeking to understand and implement IT practices that enable organisations to deliver high-speed services while maintaining quality and resilience.

IT Managers, Service Managers, DevOps Engineers, and anyone involved in IT service delivery should prioritise participating in the ITIL® 4 Specialist: High Velocity IT Training Course. This ITIL Course is particularly relevant for professionals working in organisations that prioritise agility, innovation, and rapid deployment of IT services.

This 2-day ITIL Certification Course covers a wide range of topics, including agile methodologies, lean principles, DevOps practices, and cloud computing. Participants will learn how to leverage these concepts to accelerate service delivery, increase agility, and drive continuous improvement.

Course Objectives

• To understand the principles and concepts of high-velocity IT in the context of digital transformation
• To learn how to apply agile methodologies and DevOps practices to accelerate service delivery
• To explore lean principles and techniques for optimising workflows and reducing waste
• To understand the role of automation, cloud computing, and containerisation in high-velocity IT
• To develop skills in building resilient and scalable IT systems that can adapt to change quickly
• To empower IT professionals to drive innovation, agility, and continuous improvement within their organisations

Upon completion of the ITIL Certification, participants will be equipped with the knowledge, skills, and confidence needed to implement high-velocity IT practices and drive digital transformation within their organisations. They will be better prepared to meet the demands of a rapidly changing digital landscape, deliver value to customers at high speed, and maintain a competitive edge in the market.

What’s included in this ITIL® 4 Specialist: High-Velocity IT Certification Course?

• ITIL® 4 Specialist: High-Velocity IT Examination
• World-Class Training Sessions from Experienced Instructors
• Digital Delegate Pack

Official Axelos ITIL® 4 Specialist: High Velocity IT Exam Information

The ITIL® 4 Specialist: High-Velocity IT module helps you with converging business and IT goals, recognising and managing complex adaptive systems, bridging the development and operations gap, and improving performance with Lean, Agile, and DevOps. 

• Question Type: Multiple Choice 
• Total Questions: 40  
• Total Marks: 40 Marks  
• Pass Mark: 70%, or 28/40 Marks 
• Duration: 90 Minutes 
• Open Book/ Closed Book: Closed Book