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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Certified IT Service Manager CITSM - Australia

Key points about this course


Duration: 2 Days*

Exam Included: Official Certificate in IT Service Management Exam

Support: 24/7

Dates & Prices Enquire
  • Includes course manual, the CITSM examination, & a completion certificate.
  • Certified IT Service Manager is delivered by highly experienced instructors.
  • We are the world's largest provider of training courses.
  •  

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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In-house

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 125 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 2 Days*

Exam Included: Official Certificate in IT Service Management Exam

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
+61 1-800-150644

Certified IT Service Manager CITSM Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

Office Icon All Online Instructor-Led courses are delivered in real-time
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Thu 16th Jul 2020
Places available
Was: AUD3295
Now: AUD2995
Thu 20th Aug 2020
Places available
Was: AUD3295
Now: AUD2995
Adelaide
Thu 3rd Sep 2020
Places available
AUD3695
Canberra
Thu 3rd Sep 2020
Places available
AUD3295
Perth
Thu 3rd Sep 2020
Places available
AUD3695
Brisbane
Thu 3rd Sep 2020
Places available
AUD4895
Melbourne
Thu 3rd Sep 2020
Places available
AUD3295
Sydney
Thu 3rd Sep 2020
Places available
AUD3295
Thu 17th Sep 2020
Places available
Was: AUD3295
Now: AUD2995
Thu 15th Oct 2020
Places available
Was: AUD3295
Now: AUD2995
Thu 5th Nov 2020
Places available
Was: AUD3295
Now: AUD2995
Brisbane
Thu 5th Nov 2020
Places available
AUD4895
Melbourne
Thu 5th Nov 2020
Places available
AUD3295
Sydney
Thu 5th Nov 2020
Places available
AUD3295
Adelaide
Thu 5th Nov 2020
Places available
AUD3695
Canberra
Thu 5th Nov 2020
Places available
AUD3295
Perth
Thu 5th Nov 2020
Places available
AUD3695
Thu 3rd Dec 2020
Places available
Was: AUD3295
Now: AUD2995
Canberra
Thu 14th Jan 2021
Places available
AUD2995
Melbourne
Thu 21st Jan 2021
Places available
AUD2995
Sydney
Thu 28th Jan 2021
Places available
AUD2995
Adelaide
Thu 4th Feb 2021
Places available
AUD2995
Brisbane
Thu 11th Feb 2021
Places available
AUD2995
Perth
Thu 18th Feb 2021
Places available
AUD2995
Melbourne
Thu 25th Feb 2021
Places available
AUD2995
Sydney
Thu 4th Mar 2021
Places available
AUD2995
Perth
Thu 18th Mar 2021
Places available
AUD2995
Melbourne
Thu 25th Mar 2021
Places available
AUD2995
Brisbane
Thu 8th Apr 2021
Places available
AUD2995
Canberra
Thu 15th Apr 2021
Places available
AUD2995
Sydney
Thu 22nd Apr 2021
Places available
AUD2995
Adelaide
Thu 29th Apr 2021
Places available
AUD2995
Melbourne
Thu 13th May 2021
Places available
AUD2995
Sydney
Thu 20th May 2021
Places available
AUD2995
Brisbane
Thu 27th May 2021
Places available
AUD2995
Sydney
Thu 10th Jun 2021
Places available
AUD2995
Canberra
Thu 17th Jun 2021
Places available
AUD2995
Melbourne
Thu 1st Jul 2021
Places available
AUD2995
Sydney
Thu 8th Jul 2021
Places available
AUD2995
Brisbane
Thu 15th Jul 2021
Places available
AUD2995
Perth
Thu 29th Jul 2021
Places available
AUD2995
Sydney
Thu 12th Aug 2021
Places available
AUD2995
Melbourne
Thu 19th Aug 2021
Places available
AUD2995
Brisbane
Thu 26th Aug 2021
Places available
AUD2995
Adelaide
Thu 9th Sep 2021
Places available
AUD2995
Melbourne
Thu 16th Sep 2021
Places available
AUD2995
Canberra
Thu 23rd Sep 2021
Places available
AUD2995
Sydney
Thu 7th Oct 2021
Places available
AUD2995
Perth
Thu 28th Oct 2021
Places available
AUD2995
Canberra
Thu 4th Nov 2021
Places available
AUD2995
Brisbane
Thu 11th Nov 2021
Places available
AUD2995
Melbourne
Thu 18th Nov 2021
Places available
AUD2995
Sydney
Thu 25th Nov 2021
Places available
AUD2995
Adelaide
Thu 2nd Dec 2021
Places available
AUD2995
Canberra
Thu 9th Dec 2021
Places available
AUD2995
Melbourne
Thu 16th Dec 2021
Places available
AUD2995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 125  Remaining (Live Counter)

Key points about this course


Duration: 2 Days*

Exam Included: Official Certificate in IT Service Management Exam

Support: 24/7


Course Information

Certified IT Service Manager (CITSM) Course Overview

This Certified IT Service Manager (CITSM) training course intends to provide delegates with the necessary skills and knowledge to emerge as proficient IT Service Managers. Individuals will learn how to meet the needs of their organisation more effectively, to expand the achievement of business benefits. 

This training course will define the concept of Service Management, and identify fundamental best practices. Essentially, a large portion of this course will concentrate on the role and responsibilities of an IT Service Manager. As well as this, delegates will be guided through the Service Life Cycle, whereby components such as Change Management, quality achievement, and development sustainability will be explored, to ensure the evolution of competent IT Service Managers.

Upon certification, delegates will be able to apply their extensive knowledge practically and should be able to perform the role of IT Service Manager more than adequately within their business, by coordinating managerial processes with existing organisational structure.

Certified IT Service Manager (CITSM) Course Outline

This CITSM training course will explore the following topics:

  • Introduction
    • IT Service Manager Overview
    • Service Strategy
    • The Culture of Service Management 
    • How to Adopt a Service Management Culture
    • Best Practices Insight
  • Service Management as a Concept
    • Need for Service Management
    • ITSM
    • The Advantages of IT Service Management
    • Implementing Service Management
    • Benefits and Challenges of ITSM
  • The Role of an IT Service Manager
    • Responsibilities of an IT Service Manager
    • Business Strategy
    • Understanding Customer Demands
    • Managing Demands
    • Dealing with Stakeholders
    • Management of IT Services
    • Guiding Principles
    • Communication Techniques
  • The Service Development Cycle (SDC)
    • Approaches
    • Creation
    • Changeover
    • Processes
    • Continued Improvement
    • Change Management
    • Operations
    • Supplier Management
    • Problem Management
    • Conclusion

Who should attend IT Service Manager Course?

This CITSM training course has been designed specifically for individuals who would like to earn a career in IT Service Management. 

Certified IT Service Manager Prerequisites 

There are no formal prerequisites for CITSM, so anyone can attend.

Please arrive at the venue at 8:45am.
There are no prerequisites, thus anyone can attend.
This CITSM training course has been designed specifically for individuals who would like to earn a career as an IT Service Manager.  ​
We are able to provide support via phone & email prior to attending, during, and after the course.
Delegate pack consisting of course notes and exercises, the exam, manual, experienced instructor, and refreshments.
This course is [2] day(s).
Once your booking has been placed and confirmed, you will receive an email which contains your course location, course overview, pre-course reading material (if required), course agenda, and payment receipts.
The price for Certified IT Service Manager CITSM certification in Australia starts from AUD2695
The Knowledge Academy is the Leading global training provider in the world for Certified IT Service Manager CITSM.
Please see our ITIL® Training courses available in Australia

Certified IT Service Manager (CITSM) Examination Information

To acquire this certification, delegates will need to sit an examination. The exam is included with the course fee and will take place at the end of the second day. The exam format is detailed below:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • The pass mark of 65%
  • Closed book

What's included in this IT Service Manager Training Course?

This training course includes the following:

  • The Certified IT Service Manager (CITSM) Examination
  • The Knowledge Academy's Certified IT Service Manager (CITSM) Manual
  • Completion Certificate
  • Experienced Instructor
  • Refreshments 

Why choose TKA logo


Gold Tag

Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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