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Course Information

Soft Skills Training for Sales Professionals Course Outline

Module 1: Introduction to Sales

  • Sales Process
  • Sales Models
  • What is Sales Skills?
  • Sales Skills Benefits
  • How to Improve Sales Skills?
  • Why Soft Skills Matter in Sales?
  • Skills for Sales Managers to Become a Better Leader
  • Types of Soft Skills That Employers Look for on Resumes

Module 2: Soft Skills Vs Hard Skills

  • What is Hard Skills?
  • What is Soft Skills?
  • What's the Difference Between Soft and Hard Skills?

Module 3: Hard Skills for Sales Professionals

  • Product Knowledge
  • Understanding of Common Business Software Tools
  • Business Communication
  • Effective Communication Skills for Sales
  • Client Engagement
  • Active Listening
  • Conflict Management and Resolution
  • Sales Presentations/Demos
  • Social Selling

Module 4: Role-Critical Skills for Sales Professionals

  • Prospecting
  • Lead Qualification
  • Contract Negotiation
  • Policy Knowledge
  • Referral Selling
  • Closing Skills
  • Customer Success

Module 5: Traits of Successful Salespeople

  • Self-Motivated/Ambitious
  • Coachable
  • Adaptable
  • Sociable
  • Responsible
  • Goal-Oriented
  • Empathetic
  • Passionate About Selling
  • Emotional Intelligence in Sales

Module 6: Soft Skills for Sales Professionals

  • Relationship Building
  • Knowing When to Shut Up
  • Time Management
  • Storytelling
  • Research/Information Gathering
  • Critical Thinking
  • Problem Solving
  • Tech Savvy
  • Collaboration
  • Ways to Improve Soft Skills

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Prerequisites

There are no formal prerequisites for attending this Soft Skills Training for Sales Professionals Training course.

Audience

This Soft Skills Training for Sales Professionals Training course is designed for anyone who wants to gain the soft skills required to become a successful sales professional.

Soft Skills Training for Sales Professionals​ Course Overview

Soft skills are the collection of intrapersonal competencies that assist a salesperson in relating and communicating with their clients. Soft skills contain any skill categorised as a personality quality or habit. Soft skills for sales professionals are more people-centric and includes human skills like empathy and resilience. Sales professionals with the required soft skills to create better relations with their clients and prospects help their organisations to improve sales numbers and profitability. They will also be able to make good representatives of their business brand and grow in their job role. This training will help learners to gain the required soft skills and climb the ladder of success to get more career progression opportunities.

Our 1-day Soft Skills Training for Sales Professionals Training course aims to provide delegates with a comprehensive knowledge of soft skills required to become successful sales professionals. During this course, delegates will learn about various soft skills employers look for on their resumes. They will also learn about various essential topics such as sales models, the difference between soft and hard skills, client engagement, closing skills, time management, and many more. Our highly professional trainer with years of experience teaching such courses will conduct this training and help delegates get the soft skills required to succeed as sales professionals.

This training will also cover the following concepts:

  • Sales skills benefits
  • Why do soft skills matter in sales?
  • Hard skills for sales professionals
  • Critical thinking/problem solving
  • Storytelling

At the end of this Soft Skills Training for Sales Professionals course, delegates will be able to use various skills to become better sales leaders. They will also be able to use various soft skills to sell their own or organisation's products or services effectively.

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  • Delegate pack consisting of course notes and exercises
  • Courseware
  • Experienced Instructor

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.

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Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.

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State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible

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Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience

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Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.

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Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.

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Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.

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Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.

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Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions

FAQ's

Sales skills are the set of specific sales skills and knowledge that a salesperson has, and it helps them to exchange value between a buyer and the vendor.
There are no formal prerequisites for attending this Soft Skills Training for Sales Professionals Training course.
This Soft Skills Training for Sales Professionals Training course is designed for anyone who wants to gain the soft skills required to become a successful sales professional.
Soft skills in sales are a collection of intrapersonal competencies that assist a salesperson in connecting and communicating with their clients and prospects to sell their products and services.
Storytelling is the best communication method used in sales, and it can help the salesperson attain the client's attention and build a mutual relationship.
A sales professional is a person who sells services or products to conceivable customers. They aim to solve challenges through their sales outcomes, and sales professionals will hold communication and strong selling skills.
This Soft Skills Training for Sales Professionals course aims to provide you with a comprehensive understanding of sales soft skills. You will also learn about various essential topics such as sales models, client engagement, closing skills, time management, and many more concepts to become successful sales professional.
The Knowledge Academy is the Leading global training provider in the world for Soft Skills Training for Sales Professionals.
Please see our Sales Training courses available in Australia

Why choose us

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Many delivery methods

Flexible delivery methods are available depending on your learning style.

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High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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