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ITIL® Service Lifecycle - Service Transition - Australia

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

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  • ITIL® Service Lifecycle Service Transition is fully accredited by PeopleCert
  • Includes candidate pack involving all course materials, exam, & certificate
  • All of our ITIL® Service Lifecycle training courses have high pass rates

Available delivery methods for this course

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Classroom

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Online

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In-house

Course Information

ITIL® Service Lifecycle - Service Transition Training Overview

This 3 day ITIL® Service Transition course provides a comprehensive overview of this area of the Service Lifecycle and prepares you to take the Service Transition exam, leading to the ITIL® Service Transition certification. The exam is included.

This Service Transition course opens by discussing the core principles of effective service management, including how value is defined and created (both by businesses and consumers), and the definitions and roles involved in services and service management. It subsequently considers the processes that constitute service transition, from planning and change management through release and deployment to the final testing and evaluation phases. The course then helps delegates to understand how best to guide others through a service transition period, from learning how to deal with different types of individual stakeholder to facilitating overall organisational readiness and building a holistic receptiveness to change. It also considers the role of supporting technologies in service transition, from the function of knowledge bases to the utility of a CMS, before finally exploring potential challenges to service transition (such as a lack of available resources including time, money, manpower, or appropriate skillsets). Overall, this course gives delegates a holistic overview of and preparation for the implementation of service transition of any kind.

By providing a comprehensive framework of what transitional activities should be carried out during the lifecycle, Service Transition will be particularly beneficial to anybody involved in these activities. This Service Transition course counts for 3 credits towards an ITIL® Practitioner certification.

 

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

ITIL® Service Transition Training Outline

The course covers the following topics:

  • Introduction to Service Transition
  • Service Transition Principles
  • Service Transition Processes:
  • Transition Planning and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Change Evaluation
  • Knowledge Management
  • Service Transition Related Activities
  • Organising for Service Transition
  • Consideration of Technology

*The ITIL Service Transition exam is taken online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Who should attend this ITIL Training Course?

The course can benefit anybody who will be involved in transitional activities of the Service Lifecycle, including CIOs, CTOs, IT Managers, Consultants, and IT Architects.

Prerequisites

You must have completed ITIL® Foundation before attending this course.

ITIL® is a best practice framework for IT service management. It provides guidance to businesses and individuals on how to use IT to meet business needs and deliver value to its users. ITIL® is supported by a comprehensive certification scheme which spans knowledge from the principles to how the entire framework fits together.
Yes, this course is accredited by PeopleCert on behalf of AXELOS.
Yes, you must have completed ITIL® Foundation before taking this course.
The course fee includes 3 days of classroom tuition from an expert trainer as well as a comprehensive candidate pack featuring presentation slides, exercises, sample examinations and the ITIL® Service Transition exam
Please arrive at 8:45am for 9am start. The course hours are 9am-5pm each day.
You can read more about ITIL® on our ITIL® topic page, which links to a number of pages which go into greater detail about ITIL®, its courses, and its methodology.
The price for ITIL® Service Lifecycle - Service Transition certification in Australia starts from $1499
The Knowledge Academy is the Leading global training provider in the world for ITIL® Service Lifecycle - Service Transition.
Please see our ITIL® Training courses available in Australia

What's Included in this ITIL Training Course?

The following is included in this ITIL® course:

  • ITIL® Service Lifecycle - Service Transition exam
  • The Knowledge Academy ITIL® Service Lifecycle - Service Transition Manual
  • Certificate
  • Experienced ITIL® Trainer
  • Refreshments

ITIL® Service Transition Training Examination

The ITIL® Service Transition exam measures knowledge of the Service Transition stage of the lifecycle, covering issues such as principles, processes, organisations, and governance.

  • 8 multiple choice questions
  • 90 minutes
  • Pass mark: 70% or 28/40
  • Closed book

Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7

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ITIL® Service Lifecycle - Service Transition Dates & Prices

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Brisbane
Wed 5th Feb 2020
Places available
$5989
Mon 10th Feb 2020
Places available
$3495
Sydney
Wed 12th Feb 2020
Places available
$5989
Melbourne
Wed 19th Feb 2020
Places available
$5989
Adelaide
Wed 26th Feb 2020
Places available
$5989
Mon 9th Mar 2020
Places available
$3495
Mon 20th Apr 2020
Places available
$3495
Mon 18th May 2020
Places available
$3495
Melbourne
Wed 20th May 2020
Places available
$5989
Sydney
Wed 10th Jun 2020
Places available
$5989
Mon 15th Jun 2020
Places available
$3495
Mon 13th Jul 2020
Places available
$3495
Perth
Wed 15th Jul 2020
Places available
$5989
Melbourne
Wed 22nd Jul 2020
Places available
$5989
Mon 10th Aug 2020
Places available
$3495
Brisbane
Wed 12th Aug 2020
Places available
$5989
Mon 14th Sep 2020
Places available
$3495
Canberra
Wed 23rd Sep 2020
Places available
$5989
Sydney
Wed 30th Sep 2020
Places available
$5989
Mon 12th Oct 2020
Places available
$3495
Adelaide
Wed 4th Nov 2020
Places available
$5989
Mon 9th Nov 2020
Places available
$3495
Perth
Wed 25th Nov 2020
Places available
$5989
Sydney
Wed 2nd Dec 2020
Places available
$5989
Mon 7th Dec 2020
Places available
$3495
Melbourne
Wed 9th Dec 2020
Places available
$5989
Brisbane
Wed 16th Dec 2020
Places available
$5989

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Key points about this course


Duration: 3 Days*

Pre-requisites: - ITIL® 4 Foundation

Pre-course Reading: 2-5 Hours

Exam(s): Included

Accredited: Yes

Support: 24/7


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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Trusted & Approved

Our ITIL® courses are accredited by PeopleCert on behalf of AXELOS.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

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