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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Our sales and enquiry team will get back to you as soon as possible

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The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

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Our sales and enquiry team will get back to you as soon as possible

Please enter Name Please enter valid Email Please enter valid Phone number

The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry.

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Classroom Training

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At The Knowledge Academy, our classroom-based training courses allow delegates to study and learn in a friendly, engaging, and interactive environment. We ensure the very best level of teaching, with first-rate instructors, resources, and state-of-the-art facilities. We provide courses of varying durations and can arrange weekend and residential courses in order to suit your requirements.

Furthermore, our classroom courses are carried out in thousands of locations worldwide, making training easily accessible wherever you are. Our courses typically begin at 9.00 am and continue until 5.00 pm each day, with breaks and refreshments provided. , As our most popular form of training available, we pride ourselves in continuously delivering an outstanding learning experience for our delegates in the classroom.

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  • Direct support from our experienced trainers throughout the course
  • Training courses available in thousands of locations globally
  • Partake in engaging and valuable activities in the classroom to boost your learning potential
  • Receive an all-encompassing learning experience

Online Training

Our online-based training courses aim to provide you with a complete training experience. Due to their flexibility, these courses are greatly suited to busy working professionals, or any individual who would prefer the convenience of an online training course.

Our Computer-Based Training (CBT) courses remove the time and cost associated with travelling to course locations. You can complete your chosen course in any location, and work at your own pace, as the learning portal can be accessed 24/7. All of our online training courses have technical and administrative support and mobile access. Furthermore, each course has been carefully designed to incorporate informative, instructive, and engaging content. In this way, online learning can guarantee a valuable and enjoyable training solution.

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  • Our flexible online courses provide you with 24/7 access
  • Take your time with 90 days from first login to complete the course
  • Enjoy an engaging and interactive learning experience
  • Courses available through our easy-to-use learning portal

Onsite Training

Our Onsite training option allows you to select any of our courses and receive training at a venue of your choice, by any method of your choice.

Onsite courses deliver training to multiple employees at once, thus reducing travel expenses and providing you with the ultimate convenience and value for money. In addition, this option allows you to receive a training course that has been specifically tailored to meet your business needs, ensuring first-class quality, applicability, and value.

By choosing to bring bespoke training to the office, you can improve business performance, and make your organisation more streamlined, resourceful, and profitable. With over 25 years’ of experience, we are the market-leaders of Onsite training.

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  • Reduce the costs of employees taking time away from the workplace to train
  • Streamline your business with this bespoke training solution
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  • Monitor your employees’ progress and ensure that they receive applicable qualifications

Virtual Training

Our Virtual training courses provide you with the option to learn using a specialised simulated virtual environment. In this environment, our expert training instructors will be able to convey information and provide you with the all the knowledge you require to earn your qualification with The Knowledge Academy. As the largest global training provider, this method of training allows us to extend our training scope to those who may not be able to attend a classroom course itself, but would like to receive direct training and support from an instructor.
Using this training delivery method, you would benefit from the convenience of remote access and the elimination of the time and cost associated with travelling to a training venue.

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  • Receive direct support from our experienced trainers
  • Acquire the benefits of a classroom course, without the need to travel
  • Train from the comfort of your own home using remote access
  • All virtual training courses come with technical and administrative support
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SDI Training | Service Desk Analyst (SDA) Training in Newcastle

Key points about this course


Duration: 3 Days *

Accredited: Yes

Rating: Excellent

Language: English

Dates & Prices Enquire
  • We are fully accredited by PeopleCert for this SDA training course.
  • Includes course materials, exam & completion certificate.
  • Our Service Desk Analyst certifications have high pass rates.  

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Newcastle

Dates & Prices

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Newcastle
Mon 14th Dec 2020
Places available
£2995
Mon 13th Jul 2020
Places available
£2995
Mon 20th Jul 2020
Places available
£2995
Mon 27th Jul 2020
Places available
£2995
Mon 3rd Aug 2020
Places available
£2995
Mon 10th Aug 2020
Places available
£2995
Mon 17th Aug 2020
Places available
£2995
Mon 24th Aug 2020
Places available
£2995
Tue 1st Sep 2020
Places available
£2995
Mon 7th Sep 2020
Places available
£2995
Mon 14th Sep 2020
Places available
£2995
Mon 21st Sep 2020
Places available
£2995
Mon 28th Sep 2020
Places available
£2995
Mon 5th Oct 2020
Places available
£2995
Mon 12th Oct 2020
Places available
£2995
Mon 19th Oct 2020
Places available
£2995
Mon 26th Oct 2020
Places available
£2995
Mon 2nd Nov 2020
Places available
£2995
Mon 9th Nov 2020
Places available
£2995
Mon 16th Nov 2020
Places available
£2995
Mon 23rd Nov 2020
Places available
£2995
Mon 30th Nov 2020
Places available
£2995
Mon 7th Dec 2020
Places available
£2995
Mon 14th Dec 2020
Places available
£2995

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How will you be funding your training?

Self funding

Company funding

Not sure

Key points about this course


Duration: 3 Days

Accredited: Yes

Support: 24/7


Course Information

Service Desk Analyst (SDA) Course Overview

The Service Desk Analyst (SDA) training course equips candidates with the fundamental practical skills required to fulfil this role and deliver a high standard of customer service and support. This course falls under the broader umbrella topic of SDI, an organisation that provides a worldwide network for IT Service Professionals. 

The primary skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This course spans over three days and on the final day candidates will sit the SDA exam.

This Service Desk Analyst training course is accredited by PeopleCert.

Service Desk Analyst (SDA) Course Outline 

The Service Desk Analyst Course has been structured carefully to provide candidates with a complete guide to SDA. It follows a modular format, and the modules are:

  • Roles and Responsibilities
  • Relationship Management
  • Effective Communication Skills
  • Effective Rapport
  • Quality Assurance Activities
  • Effective Process Management
  • IT Service Management
  • Problem Solving
  • Service Desk Technologies
  • Tools and Technologies

Who should attend this SDI Training Course?

This SDA training course is perfect for professional analysts who wish to acquire a recognised qualification in their field. Also, this course will help front-line IT service and support analysts who have had some working experience in a first or second line service desk environment.

Prerequisites

There are no essential prerequisites for this course, however some experience of first or second line service desk work will be beneficial.

The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. To find out more about SDI, visit our SDI topic page.
Yes the Service Desk Analyst exam is included in the course fee.
There are no prerequisites for the SDA training course.
We provide SDI training courses in a wide variety of locations across the UK and the world.
The price for Service Desk Analyst (SDA) certification in Newcastle starts from £1795
The Knowledge Academy is the Leading global training provider in the world for Service Desk Analyst (SDA).
Please see our SDI Training courses available in Newcastle

What’s Included in this SDI Training Course?

  • The Service Desk Analyst (SDA) Examination
  • The Knowledge Academy’s Service Desk Analyst Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Service Desk Analyst (SDA) Examination

The SDA exam consists of:

  • 60 minutes
  • Closed book
  • 60 questions
  • Multiple choice
  • 65% pass mark

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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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