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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Service Desk Analyst (SDA) - United Kingdom

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

Dates & Prices Enquire
  • We are fully accredited by PeopleCert for this SDA training course.
  • Includes course materials, exam & completion certificate.
  • Our Service Desk Analyst certifications have high pass rates.
  •  

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 359 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7

View dates & prices

Find out more

Please enter Name
Please enter valid Email
Please enter valid phone
The information you provide shall be processed by The Knowledge Academy – a professional training company. Your data shall be used by a member of staff to contact you regarding your enquiry. View privacy policy

We cannot process your enquiry without contacting you, please tick to confirm you consent to us contacting you about your enquiry

Or call us now
01344 203999

Service Desk Analyst (SDA) Dates & Prices

Select your preferred delivery method

Choose a Region

Choose a Location

Choose a Month

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Newcastle
Mon 1st Jun 2020
Places available
£2995
Mon 1st Jun 2020
Places available
Was: £1995
Now: £1795
Mon 8th Jun 2020
Places available
Was: £1995
Now: £1795
Brighton
Mon 8th Jun 2020
Places available
£2995
Mon 15th Jun 2020
Places available
Was: £1995
Now: £1795
Manchester
Mon 22nd Jun 2020
Places available
£2495
Mon 22nd Jun 2020
Places available
Was: £1995
Now: £1795
Maidstone
Mon 29th Jun 2020
Places available
£2995
Mon 29th Jun 2020
Places available
Was: £1995
Now: £1795
Sheffield
Mon 6th Jul 2020
Places available
£2995
Mon 6th Jul 2020
Places available
Was: £3995
Now: £1795
Birmingham
Mon 13th Jul 2020
Places available
£2495
Mon 13th Jul 2020
Places available
Was: £1995
Now: £1795
Mon 20th Jul 2020
Places available
Was: £3995
Now: £1795
London
Mon 20th Jul 2020
Places available
£2495
Liverpool
Mon 27th Jul 2020
Places available
£2995
Mon 27th Jul 2020
Places available
Was: £3995
Now: £1795
Mon 3rd Aug 2020
Places available
Was: £3995
Now: £1795
Milton Keynes
Mon 3rd Aug 2020
Places available
£2995
Mon 10th Aug 2020
Places available
Was: £1995
Now: £1795
Edinburgh
Mon 10th Aug 2020
Places available
£2995
Norwich
Mon 17th Aug 2020
Places available
£2995
Mon 17th Aug 2020
Places available
Was: £3995
Now: £1795
Cambridge
Mon 24th Aug 2020
Places available
£2995
Mon 24th Aug 2020
Places available
Was: £3995
Now: £1795
London
Tue 1st Sep 2020
Places available
£2495
Tue 1st Sep 2020
Places available
Was: £3995
Now: £1795
Dublin
Mon 7th Sep 2020
Places available
€2995
Mon 7th Sep 2020
Places available
Was: £3995
Now: £1795
Mon 14th Sep 2020
Places available
Was: £1995
Now: £1795
Glasgow
Mon 14th Sep 2020
Places available
£2995
Mon 21st Sep 2020
Places available
Was: £3995
Now: £1795
Bristol
Mon 21st Sep 2020
Places available
£2995
Belfast
Mon 28th Sep 2020
Places available
£2995
Mon 28th Sep 2020
Places available
Was: £3995
Now: £1795
Mon 5th Oct 2020
Places available
Was: £1995
Now: £1795
Reading
Mon 5th Oct 2020
Places available
£2995
Leeds
Mon 12th Oct 2020
Places available
£2995
Mon 12th Oct 2020
Places available
Was: £3995
Now: £1795
Mon 19th Oct 2020
Places available
Was: £3995
Now: £1795
Nottingham
Mon 19th Oct 2020
Places available
£2995
Mon 26th Oct 2020
Places available
Was: £3995
Now: £1795
Brighton
Mon 26th Oct 2020
Places available
£2995
Manchester
Mon 2nd Nov 2020
Places available
£2495
Mon 2nd Nov 2020
Places available
Was: £3995
Now: £1795
Southampton
Mon 9th Nov 2020
Places available
£2995
Mon 9th Nov 2020
Places available
Was: £1995
Now: £1795
Mon 16th Nov 2020
Places available
Was: £3995
Now: £1795
London
Mon 16th Nov 2020
Places available
£2495
Mon 23rd Nov 2020
Places available
Was: £3995
Now: £1795
Aberdeen
Mon 23rd Nov 2020
Places available
£2995
Mon 30th Nov 2020
Places available
Was: £3995
Now: £1795
Birmingham
Mon 30th Nov 2020
Places available
£2495
Cardiff
Mon 7th Dec 2020
Places available
£2995
Mon 7th Dec 2020
Places available
Was: £1995
Now: £1795
Mon 14th Dec 2020
Places available
Was: £3995
Now: £1795
Newcastle
Mon 14th Dec 2020
Places available
£2995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re are first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 359  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Accredited: Yes

Support: 24/7


Course Information

Service Desk Analyst (SDA) Course Overview

The Service Desk Analyst (SDA) training course equips candidates with the fundamental practical skills required to fulfil this role and deliver a high standard of customer service and support. This course falls under the broader umbrella topic of SDI, an organisation that provides a worldwide network for IT Service Professionals. 

The primary skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This course spans over three days and on the final day candidates will sit the SDA exam.

This Service Desk Analyst training course is accredited by PeopleCert.

Service Desk Analyst (SDA) Course Outline 

The Service Desk Analyst Course has been structured carefully to provide candidates with a complete guide to SDA. It follows a modular format, and the modules are:

  • Roles and Responsibilities
  • Relationship Management
  • Effective Communication Skills
  • Effective Rapport
  • Quality Assurance Activities
  • Effective Process Management
  • IT Service Management
  • Problem Solving
  • Service Desk Technologies
  • Tools and Technologies

Who should attend this SDI Training Course?

This SDA training course is perfect for professional analysts who wish to acquire a recognised qualification in their field. Also, this course will help front-line IT service and support analysts who have had some working experience in a first or second line service desk environment.

Prerequisites

There are no essential prerequisites for this course, however some experience of first or second line service desk work will be beneficial.

The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. To find out more about SDI, visit our SDI topic page.
Yes the Service Desk Analyst exam is included in the course fee.
There are no prerequisites for the SDA training course.
We provide SDI training courses in a wide variety of locations across the UK and the world.
The price for Service Desk Analyst (SDA) certification in the United Kingdom starts from £1795
The Knowledge Academy is the Leading global training provider in the world for Service Desk Analyst (SDA).
Please see our SDI Training courses available in the United Kingdom

What’s Included in this SDI Training Course?

  • The Service Desk Analyst (SDA) Examination
  • The Knowledge Academy’s Service Desk Analyst Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Service Desk Analyst (SDA) Examination

The SDA exam consists of:

  • 60 minutes
  • Closed book
  • 60 questions
  • Multiple choice
  • 65% pass mark

Why choose TKA logo


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Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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