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The Service Desk Analyst Course has been structured carefully to provide candidates with a complete guide to SDA. It follows a modular format, and the modules are:
Roles and Responsibilities
Effective Communication Skills
Quality Assurance Activities
Effective Process Management
IT Service Management
Service Desk Technologies
Tools and Technologies
The Service Desk Analyst (SDA) training course equips candidates with the fundamental practical skills required to fulfil this role and deliver a high standard of customer service and support. This course falls under the broader umbrella topic of SDI, an organisation that provides a worldwide network for IT Service Professionals.
The primary skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This course spans over three days and on the final day candidates will sit the SDA exam.
This Service Desk Analyst training course is accredited by APMG, a leading accreditation and examination institute.
This SDA training course is perfect for professional analysts who wish to acquire a recognised qualification in their field. Also, this course will help front-line IT service and support analysts who have had some working experience in a first or second line service desk environment.
There are no essential prerequisites for this course, however some experience of first or second line service desk work will be beneficial.
The SDA exam consists of:
65% pass mark
We have the guaranteed best price for our courses in the industry
Resources are included for a comprehensive learning experience
Flexible delivery methods are available depending on your learning style