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IT Service Management

SDI Training

The SDI (Service Desk Institute) is an organisation which provides a worldwide network for IT Service Professionals. It works to advise, inspire, and motivate Service Desk Professionals to follow industry best practice in IT Service and Support. SDI training courses strive to help professionals enhance their abilities and skills in their chosen discipline.

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Courses

Service Desk Analyst (SDA)

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 3 Days

 Classroom

 From £1495

Service Desk Manager (SDM)

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 4 Days

 Classroom

 From £1999

BCS Service Desk and Incident Management Specialist

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 3 Days

 Classroom

 From £2199

About SDI Training

The SDI guides and connects IT Service Professionals, creating a community for all those working in the IT Service and Support Industry. The company was founded in 1988, and has since been utilised by thousands of Service Desk professionals and companies in over 150 countries across the globe. The SDI’s sole aim is to enhance the knowledge, understanding and skills of Service Desk Professionals everywhere. SDI training courses provide these professionals with all they require to improve.

 

The Knowledge Academy delivers three exceptional SDI courses. These courses are:

 

These courses are ideal for those who already hold a Service Desk position, as SDI training can be used to enhance the knowledge which already exists. However, these courses are equally suited to those with no understanding of what it takes to work in the IT Service and Support Industry.


Why choose SDI Training?

  • Globally acknowledged certifications

  • With a choice of three SDI courses on offer, you can tailor your training to suit your professional requirements

  • Enhance your understanding of the roles and responsibilities of Service Desk Professionals and how you can improve your performance

  • Improve your chances of obtaining employment in the IT Service and Support sector

  • Enhance your earning potential

  • Useful for beginners and experienced professionals

Why train with us?

Best Price in the Industry

We have the guaranteed best price for our courses in the industry

Trusted & Approved

Resources Included

Resources are included for a comprehensive learning experience

Various Delivery Methods

Flexible delivery methods are available depending on your learning style

The Benefits

The Service Desk Institute qualification is indicative of the possession of the essential skills which are required to work at, or manage a Service Desk. These skills can include customer service, quality assurance, problem solving, and conflict management. Attending a classroom-based SDI course shows a commitment to learning and self-improvement. Many of those who take an SDI training course are already experienced or are currently working in a Service Desk working environment, and they simply wish to improve their business performance. Others may be taking an SDI course to help them enter into this field of the IT Service and Support industry. An SDI certification would be highly beneficial to both types of candidate:

  • The Service Desk Analyst certification is the most suitable for beginners and by earning this SDI certification, these entry-level candidates are likely to be able to acquire a Service Desk Analyst position. This is because these impressive SDI certifications are sought after by employers

  • Service Desk Analysts and Service Desk Managers can dramatically improve their performance, and in turn enhance the performance of the Service Desk

  • Jobs in the IT Service and Support Sector are often well paid and satisfying. If you are able to demonstrate the ability to work at the highest standard, salary increases are also likely

  • Some of the skills taught during SDI training courses are highly transferable and can be used in both a professional and personal capacity, for example, problem solving


IT Service and Support is a vital part of a business as it helps to ensure smooth functionality. Any issues must be dealt with quickly and efficiently. Employing SDI trained team members means that they are aware of and will follow the industry best practices. In turn, this raises the quality of IT service delivery. Further benefits of SDI certified staff to companies include:

  • Better customer service is a core aim of Service Desk Analysts and Managers. By working to enhance customer experience and satisfaction, business performance will be optimised

  • SDI trained team members have an exceptional vision of business value and strive to continuously deliver their best - making them extremely valuable to a business and its performance

  • SDI certificate holders will understand the value of teamwork and keeping motivation and rapport high. Therefore, employing these Service Desk Analysts and Managers will improve the sense of team empowerment, and in turn enhance team performance


Courses Within SDI Training

SDA (Service Desk Analyst)

The Service Desk Analyst training course equips candidates with the rudimentary practical skills to excel in this role and deliver outstanding levels of customer service and support. The core skills required by an SDA include relationship management, quality assurance, problem solving, effective rapport, and conflict management. This training course is ideal for analysts who wish to gain a recognised qualification in their profession. This course spans over three days and on the final day candidates will sit the SDA exam.

 

BCS Service Desk and Incident Management Specialist

This three day classroom-based training course educates professionals in the general industry best practices which are used at the current time in IT Service Management. Based on industry frameworks and guidelines, candidates are provided with an exhaustive understanding of the principles and practices involved in operating, monitoring, reporting, implementing, planning, and improving a service desk and the management of incidents. Our Service Desk and Incident Management Specialist training is fully accredited by BCS (The Chartered Institute for IT). After achieving this certification, delegates will be able to demonstrate that they have knowledge of industry best practice and are able to apply them efficiently within a working environment.

 

Service Desk Manager (SDM)

The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. Training is intensive and designed to ensure that candidates are grounded in the skills and techniques needed to guide, inspire, and manage a Service Desk team. This course is ideal for both new and experienced Service Desk Managers, Team Leaders, and Supervisors. 


Find Dates & Prices - Service Desk Analyst (SDA)

Birmingham
Mon 2nd Oct 17
Classroom 3 days
£1495
Manchester
Mon 2nd Oct 17
Classroom 3 days
£1495
London
Mon 2nd Oct 17
Classroom 3 days
£1495
Bristol
Mon 2nd Oct 17
Classroom 3 days
£1995
Sheffield
Mon 2nd Oct 17
Classroom 3 days
£2749
Norwich
Mon 2nd Oct 17
Classroom 3 days
£2749
Reading
Mon 2nd Oct 17
Classroom 3 days
£2749
Newcastle
Mon 2nd Oct 17
Classroom 3 days
£2749
Reading
Mon 2nd Oct 17
Classroom 3 days
£2749
Edinburgh
Mon 2nd Oct 17
Classroom 3 days
£2749
Leeds
Mon 2nd Oct 17
Classroom 3 days
£2749
Cambridge
Mon 2nd Oct 17
Classroom 3 days
£2749
Dublin
Mon 2nd Oct 17
Classroom 3 days
€2749
Milton Keynes
Mon 2nd Oct 17
Classroom 3 days
£2749
Cardiff
Mon 2nd Oct 17
Classroom 3 days
£2749
Nottingham
Mon 2nd Oct 17
Classroom 3 days
£2749
Aberdeen
Mon 2nd Oct 17
Classroom 3 days
£2749
Liverpool
Mon 2nd Oct 17
Classroom 3 days
£2749
Southampton
Mon 2nd Oct 17
Classroom 3 days
£2749
Belfast
Mon 2nd Oct 17
Classroom 3 days
£2749
Glasgow
Mon 2nd Oct 17
Classroom 3 days
£2749
Maidstone
Mon 2nd Oct 17
Classroom 3 days
£3049
Brighton
Mon 2nd Oct 17
Classroom 3 days
£3049
Birmingham
Mon 6th Nov 17
Classroom 3 days
£1495
Manchester
Mon 6th Nov 17
Classroom 3 days
£1495
London
Mon 6th Nov 17
Classroom 3 days
£1495
Bristol
Mon 6th Nov 17
Classroom 3 days
£1995
Aberdeen
Mon 6th Nov 17
Classroom 3 days
£2499
Liverpool
Mon 6th Nov 17
Classroom 3 days
£2499
Southampton
Mon 6th Nov 17
Classroom 3 days
£2499
Belfast
Mon 6th Nov 17
Classroom 3 days
£2499
Glasgow
Mon 6th Nov 17
Classroom 3 days
£2499
Sheffield
Mon 6th Nov 17
Classroom 3 days
£2499
Norwich
Mon 6th Nov 17
Classroom 3 days
£2499
Reading
Mon 6th Nov 17
Classroom 3 days
£2499
Newcastle
Mon 6th Nov 17
Classroom 3 days
£2499
Edinburgh
Mon 6th Nov 17
Classroom 3 days
£2499
Leeds
Mon 6th Nov 17
Classroom 3 days
£2499
Cambridge
Mon 6th Nov 17
Classroom 3 days
£2499
Dublin
Mon 6th Nov 17
Classroom 3 days
€2499
Milton Keynes
Mon 6th Nov 17
Classroom 3 days
£2499
Nottingham
Mon 6th Nov 17
Classroom 3 days
£2499
Brighton
Mon 6th Nov 17
Classroom 3 days
£2799
Maidstone
Mon 6th Nov 17
Classroom 3 days
£2799
Manchester
Mon 4th Dec 17
Classroom 3 days
£1495
London
Mon 4th Dec 17
Classroom 3 days
£1495
Birmingham
Mon 4th Dec 17
Classroom 3 days
£1495
Cambridge
Mon 4th Dec 17
Classroom 3 days
£2749
Belfast
Mon 4th Dec 17
Classroom 3 days
£2749
Nottingham
Mon 4th Dec 17
Classroom 3 days
£2749
Edinburgh
Mon 4th Dec 17
Classroom 3 days
£2749
Milton Keynes
Mon 4th Dec 17
Classroom 3 days
£2749
Leeds
Mon 4th Dec 17
Classroom 3 days
£2749
Norwich
Mon 4th Dec 17
Classroom 3 days
£2749
Dublin
Mon 4th Dec 17
Classroom 3 days
€2749
Newcastle
Mon 4th Dec 17
Classroom 3 days
£2749
Glasgow
Mon 4th Dec 17
Classroom 3 days
£2749
Sheffield
Mon 4th Dec 17
Classroom 3 days
£2749
Reading
Mon 4th Dec 17
Classroom 3 days
£2749
Liverpool
Mon 4th Dec 17
Classroom 3 days
£2749
Bristol
Mon 4th Dec 17
Classroom 3 days
£2749
Cardiff
Mon 4th Dec 17
Classroom 3 days
£2749
Aberdeen
Mon 4th Dec 17
Classroom 3 days
£2749
Southampton
Mon 4th Dec 17
Classroom 3 days
£2749
Maidstone
Mon 4th Dec 17
Classroom 3 days
£3049
Brighton
Mon 4th Dec 17
Classroom 3 days
£3049
Glasgow
Mon 8th Jan 18
Classroom 3 days
£2999
London
Mon 15th Jan 18
Classroom 3 days
£1999
Manchester
Mon 22nd Jan 18
Classroom 3 days
£2499
Birmingham
Mon 29th Jan 18
Classroom 3 days
£2499
Bristol
Mon 5th Feb 18
Classroom 3 days
£2999
Leeds
Mon 12th Feb 18
Classroom 3 days
£2999
Milton Keynes
Mon 19th Feb 18
Classroom 3 days
£2999
Cambridge
Mon 26th Feb 18
Classroom 3 days
£2999
Norwich
Mon 5th Mar 18
Classroom 3 days
£2999
London
Mon 12th Mar 18
Classroom 3 days
£1999
Nottingham
Mon 19th Mar 18
Classroom 3 days
£2999
Liverpool
Mon 26th Mar 18
Classroom 3 days
£2999
Newcastle
Tue 3rd Apr 18
Classroom 3 days
£2999
Sheffield
Mon 9th Apr 18
Classroom 3 days
£2999
London
Mon 16th Apr 18
Classroom 3 days
£1999
Manchester
Mon 23rd Apr 18
Classroom 3 days
£2499
Birmingham
Mon 30th Apr 18
Classroom 3 days
£2499
Bristol
Tue 8th May 18
Classroom 3 days
£2999
Leeds
Mon 14th May 18
Classroom 3 days
£2999
Milton Keynes
Mon 21st May 18
Classroom 3 days
£2999
Glasgow
Tue 29th May 18
Classroom 3 days
£2999
London
Mon 4th Jun 18
Classroom 3 days
£1999
Edinburgh
Mon 11th Jun 18
Classroom 3 days
£2999
Southampton
Mon 18th Jun 18
Classroom 3 days
£2999
Aberdeen
Mon 25th Jun 18
Classroom 3 days
£2999
Brighton
Mon 2nd Jul 18
Classroom 3 days
£2999
Reading
Mon 9th Jul 18
Classroom 3 days
£2999
Cardiff
Mon 16th Jul 18
Classroom 3 days
£2999
Belfast
Mon 23rd Jul 18
Classroom 3 days
£2999
Maidstone
Mon 30th Jul 18
Classroom 3 days
£2999
London
Mon 6th Aug 18
Classroom 3 days
£1999
Manchester
Mon 13th Aug 18
Classroom 3 days
£2499
Birmingham
Mon 20th Aug 18
Classroom 3 days
£2499
Bristol
Tue 28th Aug 18
Classroom 3 days
£2999
Leeds
Mon 3rd Sep 18
Classroom 3 days
£2999
Milton Keynes
Mon 10th Sep 18
Classroom 3 days
£2999
Dublin
Mon 17th Sep 18
Classroom 3 days
€2999
Cambridge
Mon 24th Sep 18
Classroom 3 days
£2999
London
Mon 1st Oct 18
Classroom 3 days
£1999
Norwich
Mon 8th Oct 18
Classroom 3 days
£2999
Nottingham
Mon 15th Oct 18
Classroom 3 days
£2999
Liverpool
Mon 22nd Oct 18
Classroom 3 days
£2999
Newcastle
Mon 29th Oct 18
Classroom 3 days
£2999
London
Mon 5th Nov 18
Classroom 3 days
£1999
Manchester
Mon 12th Nov 18
Classroom 3 days
£2499
Birmingham
Mon 19th Nov 18
Classroom 3 days
£2499
Bristol
Mon 26th Nov 18
Classroom 3 days
£2999
London
Mon 3rd Dec 18
Classroom 3 days
£1999
Leeds
Mon 10th Dec 18
Classroom 3 days
£2999
Milton Keynes
Mon 17th Dec 18
Classroom 3 days
£2999

SDI Training FAQs

We provide SDI courses in a range of fully equipped venues all over the UK and the world. This means that there will always be a training venue nearby!
The Service Desk Analyst (SDA), BCS Service Desk and Incident Management Specialist, and Service Desk Manager (SDM) courses are taught by experienced trainers with a wealth of knowledge around IT Service and Support and Service Desks.
This is dependent on the SDI course you take. The Service Desk Analyst course is three days long , the BCS Service Desk and Incident Management Specialist course is also three days, and the Service Desk Manager course takes four days.

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