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Remember: All of our classroom courses are available as live instructor-led training which you can attend from home.

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Certified Service Desk Manager (CSDM) - United Kingdom

Key points about this course


Duration: 3 Days*

Support: 24/7

Dates & Prices Enquire
  • Learn how to define strategic requirements.
  • Includes course materials, exam & completion certificate.
  • Learn how to integrate the Service Desk.

Available delivery methods for this course

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Online Instructor-Led

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Online Self-Paced

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Onsite

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Classroom

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

animated-arrow-image-0310 Enquire for daily discount code 344 Remaining (Live Counter)

Why Home Virtual is great

With an incredibly easy to use interface, our chosen platform has been designed to make learning online simple and enjoyable. It’s amazing video & audio quality means you won’t miss a thing.

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Works on all devices

Attend on whichever device works best for you.
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Recording & transcripts

Revisit what you’ve learnt at any time.
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See your trainer’s screen

Your instructor can share their screen at any time to demonstrate what they’re teaching.
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Share documents

You can share documents with the trainer and your trainer can share with you.
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Virtual whiteboard

Trainers can draw on and share their whiteboard with the class at any time.
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Key points about this course


Duration: 3 Days*

Support: 24/7

View dates & prices

Find out more

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01344 203999

Certified Service Desk Manager (CSDM) Dates & Prices

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Edinburgh
Mon 1st Jun 2020
Places available
£1995
Mon 1st Jun 2020
Places available
Was: £1995
Now: £1495
London
Mon 8th Jun 2020
Places available
£1995
Sheffield
Mon 8th Jun 2020
Places available
£1995
Mon 8th Jun 2020
Places available
Was: £1995
Now: £1495
Birmingham
Mon 15th Jun 2020
Places available
£1995
Milton Keynes
Mon 15th Jun 2020
Places available
£1995
Mon 15th Jun 2020
Places available
Was: £1995
Now: £1495
Mon 22nd Jun 2020
Places available
Was: £1995
Now: £1495
Maidstone
Mon 22nd Jun 2020
Places available
£1995
Belfast
Mon 22nd Jun 2020
Places available
£1995
Mon 29th Jun 2020
Places available
Was: £1995
Now: £1495
Aberdeen
Mon 29th Jun 2020
Places available
£1995
Glasgow
Mon 29th Jun 2020
Places available
£1995
Norwich
Mon 6th Jul 2020
Places available
£1995
Mon 6th Jul 2020
Places available
Was: £1995
Now: £1495
Newcastle
Mon 13th Jul 2020
Places available
£1995
Mon 13th Jul 2020
Places available
Was: £1995
Now: £1495
Manchester
Mon 20th Jul 2020
Places available
£1995
Mon 20th Jul 2020
Places available
Was: £1995
Now: £1495
Reading
Mon 20th Jul 2020
Places available
£1995
Mon 27th Jul 2020
Places available
Was: £1995
Now: £1495
Liverpool
Mon 27th Jul 2020
Places available
£1995
Dublin
Mon 27th Jul 2020
Places available
€1995
Mon 3rd Aug 2020
Places available
Was: £1995
Now: £1495
Brighton
Mon 3rd Aug 2020
Places available
£1995
Mon 10th Aug 2020
Places available
Was: £1995
Now: £1495
Southampton
Mon 10th Aug 2020
Places available
£1995
London
Mon 17th Aug 2020
Places available
£1995
Mon 17th Aug 2020
Places available
Was: £1995
Now: £1495
Mon 24th Aug 2020
Places available
Was: £1995
Now: £1495
Cambridge
Mon 24th Aug 2020
Places available
£1995
Bristol
Tue 1st Sep 2020
Places available
£1995
Tue 1st Sep 2020
Places available
Was: £1995
Now: £1495
Mon 7th Sep 2020
Places available
Was: £1995
Now: £1495
Leeds
Mon 7th Sep 2020
Places available
£1995
Birmingham
Mon 14th Sep 2020
Places available
£1995
Mon 14th Sep 2020
Places available
Was: £1995
Now: £1495
London
Mon 21st Sep 2020
Places available
£1995
Mon 21st Sep 2020
Places available
Was: £1995
Now: £1495
Manchester
Mon 28th Sep 2020
Places available
£1995
Mon 28th Sep 2020
Places available
Was: £1995
Now: £1495
Glasgow
Mon 5th Oct 2020
Places available
£1995
Sheffield
Mon 5th Oct 2020
Places available
£1995
Mon 5th Oct 2020
Places available
Was: £1995
Now: £1495
Maidstone
Mon 12th Oct 2020
Places available
£1995
Mon 12th Oct 2020
Places available
Was: £1995
Now: £1495
Cardiff
Mon 12th Oct 2020
Places available
£1995
Mon 19th Oct 2020
Places available
Was: £1995
Now: £1495
Reading
Mon 19th Oct 2020
Places available
£1995
Aberdeen
Mon 19th Oct 2020
Places available
£1995
Nottingham
Mon 26th Oct 2020
Places available
£1995
Mon 26th Oct 2020
Places available
Was: £1995
Now: £1495
Norwich
Mon 2nd Nov 2020
Places available
£1995
Mon 2nd Nov 2020
Places available
Was: £1995
Now: £1495
London
Mon 2nd Nov 2020
Places available
£1995
Liverpool
Mon 9th Nov 2020
Places available
£1995
Mon 9th Nov 2020
Places available
Was: £1995
Now: £1495
Edinburgh
Mon 16th Nov 2020
Places available
£1995
Mon 16th Nov 2020
Places available
Was: £1995
Now: £1495
Mon 23rd Nov 2020
Places available
Was: £1995
Now: £1495
Newcastle
Mon 23rd Nov 2020
Places available
£1995
Dublin
Mon 30th Nov 2020
Places available
€1995
Mon 30th Nov 2020
Places available
Was: £1995
Now: £1495
Manchester
Mon 30th Nov 2020
Places available
£1995
Mon 7th Dec 2020
Places available
Was: £1995
Now: £1495
Birmingham
Mon 7th Dec 2020
Places available
£1995
Belfast
Mon 14th Dec 2020
Places available
£1995
Mon 14th Dec 2020
Places available
Was: £1995
Now: £1495
Milton Keynes
Mon 14th Dec 2020
Places available
£1995
Glasgow
Thu 7th Jan 2021
Places available
£1995
Aberdeen
Thu 7th Jan 2021
Places available
£1995
London
Thu 14th Jan 2021
Places available
£1995
Manchester
Thu 21st Jan 2021
Places available
£1995
Newcastle
Thu 21st Jan 2021
Places available
£1995
Leeds
Thu 4th Feb 2021
Places available
£1995
Liverpool
Thu 4th Feb 2021
Places available
£1995
Edinburgh
Thu 11th Feb 2021
Places available
£1995
Dublin
Thu 11th Feb 2021
Places available
€1995
Milton Keynes
Thu 18th Feb 2021
Places available
£1995
Bristol
Thu 18th Feb 2021
Places available
£1995
Belfast
Thu 18th Feb 2021
Places available
£1995
Maidstone
Thu 25th Feb 2021
Places available
£1995
London
Thu 25th Feb 2021
Places available
£1995
Sheffield
Thu 25th Feb 2021
Places available
£1995
Birmingham
Thu 4th Mar 2021
Places available
£1995
Brighton
Thu 11th Mar 2021
Places available
£1995
Reading
Thu 11th Mar 2021
Places available
£1995
Norwich
Thu 11th Mar 2021
Places available
£1995
Southampton
Thu 18th Mar 2021
Places available
£1995
Nottingham
Thu 18th Mar 2021
Places available
£1995
Cardiff
Thu 25th Mar 2021
Places available
£1995
Glasgow
Thu 8th Apr 2021
Places available
£1995
London
Thu 15th Apr 2021
Places available
£1995
Edinburgh
Thu 15th Apr 2021
Places available
£1995
Cambridge
Thu 15th Apr 2021
Places available
£1995
Birmingham
Thu 22nd Apr 2021
Places available
£1995
Manchester
Thu 29th Apr 2021
Places available
£1995
London
Thu 6th May 2021
Places available
£1995
Maidstone
Thu 6th May 2021
Places available
£1995
Aberdeen
Thu 13th May 2021
Places available
£1995
Leeds
Thu 13th May 2021
Places available
£1995
Milton Keynes
Thu 20th May 2021
Places available
£1995
Reading
Thu 27th May 2021
Places available
£1995
Liverpool
Thu 27th May 2021
Places available
£1995
Birmingham
Thu 3rd Jun 2021
Places available
£1995
Bristol
Thu 10th Jun 2021
Places available
£1995
Nottingham
Thu 17th Jun 2021
Places available
£1995
Belfast
Thu 17th Jun 2021
Places available
£1995
London
Thu 17th Jun 2021
Places available
£1995
Southampton
Thu 24th Jun 2021
Places available
£1995
Edinburgh
Thu 1st Jul 2021
Places available
£1995
Cardiff
Thu 8th Jul 2021
Places available
£1995
Dublin
Thu 15th Jul 2021
Places available
€1995
Birmingham
Thu 15th Jul 2021
Places available
£1995
Manchester
Thu 22nd Jul 2021
Places available
£1995
Cambridge
Thu 29th Jul 2021
Places available
£1995
Sheffield
Thu 5th Aug 2021
Places available
£1995
Glasgow
Thu 5th Aug 2021
Places available
£1995
Leeds
Thu 12th Aug 2021
Places available
£1995
London
Thu 19th Aug 2021
Places available
£1995
Reading
Thu 26th Aug 2021
Places available
£1995
Birmingham
Thu 2nd Sep 2021
Places available
£1995
Newcastle
Thu 2nd Sep 2021
Places available
£1995
Manchester
Thu 9th Sep 2021
Places available
£1995
Norwich
Thu 9th Sep 2021
Places available
£1995
Milton Keynes
Thu 16th Sep 2021
Places available
£1995
Nottingham
Thu 16th Sep 2021
Places available
£1995
Bristol
Thu 23rd Sep 2021
Places available
£1995
Brighton
Thu 23rd Sep 2021
Places available
£1995
Liverpool
Thu 23rd Sep 2021
Places available
£1995
Belfast
Thu 30th Sep 2021
Places available
£1995
Cardiff
Thu 30th Sep 2021
Places available
£1995
Edinburgh
Thu 7th Oct 2021
Places available
£1995
Southampton
Thu 14th Oct 2021
Places available
£1995
London
Thu 21st Oct 2021
Places available
£1995
Manchester
Thu 28th Oct 2021
Places available
£1995
Sheffield
Thu 28th Oct 2021
Places available
£1995
Aberdeen
Thu 28th Oct 2021
Places available
£1995
Glasgow
Thu 4th Nov 2021
Places available
£1995
Maidstone
Thu 4th Nov 2021
Places available
£1995
Reading
Thu 11th Nov 2021
Places available
£1995
Milton Keynes
Thu 18th Nov 2021
Places available
£1995
Birmingham
Thu 25th Nov 2021
Places available
£1995
Leeds
Thu 2nd Dec 2021
Places available
£1995
Cambridge
Thu 2nd Dec 2021
Places available
£1995
Brighton
Thu 9th Dec 2021
Places available
£1995
Norwich
Thu 9th Dec 2021
Places available
£1995
Bristol
Thu 9th Dec 2021
Places available
£1995
London
Thu 16th Dec 2021
Places available
£1995
Manchester
Thu 23rd Dec 2021
Places available
£1995
Newcastle
Thu 23rd Dec 2021
Places available
£1995
Dublin
Thu 30th Dec 2021
Places available
€1995

Complete the steps below to receive a quote or more information

How will you be funding your training?

Self funding

Company funding

Not sure

Limited Budget?

We understand that people may have limited budgets.

  • To help and support our clients we will provide limited number of 250 daily discount codes.
  • Hurry, they’re are first come, first served!
  • If you miss out, enquire to get yourself on the waiting list for the next day!

  Enquire for daily discount code 344  Remaining (Live Counter)

Key points about this course


Duration: 3 Days*

Support: 24/7


Course Information

Certified Service Desk Manager (CSDM) Course Overview

The Service Desk Manager must undertake roles such as controlling and managing the overall smooth running of the service desk and deal with any incidents that occur. In a course lasting four days, delegates will develop their understanding of Service Desk management best practice. Training is intensive and designed to ensure that candidates are grounded in the skills and techniques need to guide, inspire, and manage a Service Desk team.

 

Certified Service Desk Manager (CSDM) Course Outline

This course has been carefully designed to provide Service Desk Managers and Supervisors with a coherent understanding of the Service Desk and Support Environment. This course is set out in a modular format:

  • Defining Strategic Requirements
  • Developing a Strategic Role
  • Essential Management Skills
  • Integrating the Service Desk
  • Promoting the Service Desk
  • Quality Assurance Activities
  • Effective Management of Tools and Technologies
  • Staff Recruitment, Retention, and Development
  • Professional Development
  • Leadership & Management
  • IT Service Management

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready 

Who should attend this Service Desk Training Course?

This course is ideal for both new and experienced Service Desk Managers, Team Leaders, and Supervisors.

Prerequisites

This course is suitable for professionals with at least three years of service desk experience.

Each delegate is provided with an official The Knowledge Academy courseware book, pre-course material, a certificate, and refreshments.
The price for Certified Service Desk Manager (CSDM) certification in the United Kingdom starts from £1995
The Knowledge Academy is the Leading global training provider in the world for Certified Service Desk Manager (CSDM).
Please see our SDI Training courses available in the United Kingdom

What’s Included in this Service Desk Training Course?

  • The Certified Service Desk Manager (CSDM) Examination
  • The Knowledge Academy’s Certified Service Desk Manager Manual
  • Experienced Instructor
  • Completion Certificate
  • Refreshments

Certified Service Desk Manager (CSDM) Examination

The exam is:

  • 40 questions
  • Multiple choice
  • Duration of 1 hour
  • Pass mark of 65%
  • Closed book

*After completing 3 days of classroom training, the fourth day of this course is a flexible exam preparation day to complete at your convenience in order to prepare you to take and pass your SDM exam online.

We provide comprehensive support during the exam process to make the experience as simple as possible. This exam can be taken at a suitable time, subject to availability; online, anywhere.

Benefits of online exams include:

  • Proven higher pass rates
  • Quicker Results
  • Save Travel Costs
  • Flexibility
  • Convenient
  • Take your exam at your home, office, or work when you are ready

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You won't find better value in the marketplace. If you do find a lower price, we will beat it.

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Various delivery methods

Flexible delivery methods are available depending on your learning style.

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Resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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