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Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques 

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas 
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

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Who should attend this Advanced Lean Techniques and Understanding Customers Training   Course?

The Advanced Lean Techniques and Understanding Customers Training Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. The Advanced Lean Techniques and Understanding Customers Training Course can benefit individuals such as:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers 

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Training Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations. It is beneficial for enhancing organisational performance and improving financial outcomes. Studying this training provides individuals with useful information on customer preferences and needs, as well as market trends and competitor activities. This training helps organisations identify new market opportunities, develop new products and services, and improve customer satisfaction. Individuals with excellent Lean thinking will get tremendous job opportunities and claim desired earnings in high-demand positions at globally recognised organisations.

The Knowledge Academy’s 1-day Advanced Lean Techniques and Understanding Customers Training course provide delegates with in-depth knowledge about Lean thinking and its key principles in various industries. During this training, they will learn how to understand customer needs through customer feedback and data. They will also learn about the maintenance of equipment and machinery to prevent breakdowns. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course. 

Course Objectives

  • To understand the importance of Lean thinking in modern business
  • To learn about how to implement advanced Lean techniques in real-world
  • To analyse customer data to meet their preferences and expectations
  • To create strategies for building a customer-centric culture
  • To implement customer feedback loops for improvement
  • To know Lean marketing techniques for improving customer satisfaction

After attending this training, delegates will be able to implement advanced Lean techniques in real-world scenarios to achieve tangible improvement results. They will also be able to create customer success plans and implement customer feedback loops to meet their needs and expectations.

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What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Manchester venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Manchester is a metropolitan borough and city located in Greater Manchester, England. It has an estimated population of approximately 2.55 million citizens, making it the United Kingdom's second most populous urban area. Schools in Manchester follow the British educational system and is divided into three levels: Primary School, Secondary Schools and Higher Education. The education in Manchester is compulsory for children up until they are 16 years old. The Manchester Grammar School is one of Manchester’s notable school. It was established in 1515 and is a free Grammar School for children, aged 7 to 18 years old, who wish to attend this school, and is the largest independent day school for boys. It teaches over 1,000 students with over 200 teaching staffs. Manchester also has 3 other Grammar Schools: Withington Girls' School, Manchester High School for Girls, and William Hulme's Grammar School.

Popular searched areas in and around Manchester include:-

  • Atherton
  • Clayton
  • Denton
  • Didsbury
  • Eccles
  • Fallowfield
  • Levenshulme
  • Middleton
  • Moss Side
  • Old Trafford
  • Prestwich
  • Radcliffe
  • Stretford
  • Swinton
  • The Trafford Centre
  • Trafford Park
  • Urmston
  • Worsley
  • Wythenshawe

There are three universities in Manchester: The University of Manchester, Manchester Metropolitan University and The University of Law. The University of Manchester (uoM) is the largest full-time non-collegiate university. It was instituted in 1851 as Victoria University of Manchester and teaches over 38,000 students with 27,000 of them being undergraduates and 11,000 students doing their postgraduates. Manchester Metropolitan University (MMU) was established in 1970 and was formally known as Manchester Polytechnic; it teaches over 37 students. Manchester Metropolitan University is the second most popular university in the UK and receives over 52,000 applications each year; it is ranked fourth of the new universities in UK. The University of Law (ULaw) was established as the College of Law. It has over 16,000 students attending annually. The University of Law (ULaw) is the largest provider of vocation legal training in Europe. Manchester has notable laureates; 25 being from The University of Manchester, winning Nobel Prizes for Chemistry, Physics, Physiology and Medicine, and Economics.

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City View House
5 Union Street
M12 4JD

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in Manchester FAQs


Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations.
There are no formal prerequisites for attending Advanced Lean Techniques and Understanding Customers Training, but having basic knowledge of Lean principles is beneficial.
This course is ideal for anyone interested in improving customer experience, but it is more beneficial for managers and team leaders.
Lean Thinking is a customer-focused approach to process improvement that seeks to eliminate waste and create value for customers.
Advanced Lean techniques have various features including, continuous improvement, waste reduction, customer focus, value stream mapping, and Kanban.
This course is [ ] day(s)
Advanced Lean techniques are beneficial for increasing productivity, reducing costs, improving quality, enhancing customer satisfaction, and continuous improvement.
In this Advanced Lean Techniques and Understanding Customers Training course, you will learn about the benefits of Lean thinking, value stream mapping, design thinking techniques, mapping a customer journey, customer churn rate, implementing customer feedback loops, and other related topics.
The price for Advanced Lean Techniques and Understanding Customers Training certification in Manchester starts from £895
The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.
Please see our Lean Training courses available in Manchester

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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