Lean Training | Advanced Lean Techniques And Understanding Customers Training in Inverness

​Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

• What is Lean Thinking?
• Why is Lean Thinking Important?
• Lean Thinking Principles
• Benefits of Lean Thinking
• Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

• Overview of Process Improvement Techniques
• Value Stream Mapping
• Kaizen Events
• Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

• Overview of Lean Product Development
• Agile Methodologies
• Lean Start-Up Principles
• Design Thinking Techniques 

Module 4: Understanding Customer Needs

• Importance of Understanding Customer Needs
• Techniques for Gathering Customer Feedback
• Analysing Customer Data
• Creating Customer Personas 
• Mapping Customer Journey
• Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

• Using Customer Insights to Inform Business Strategy
• Creating Customer-Focused Mission Statements
• Building a Customer-Centric Culture

Module 6: Measuring Customer Success

• Overview of Customer Success Metrics
• Net Promoter Score (NPS)
• Customer Lifetime Value (CLV)
• Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

• Using Lean Principles to Improve Customer Success
• Creating Customer Success Plans
• Implementing Customer Feedback Loops
• Lean Marketing Techniques

Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for customer satisfaction. This Lean Courses is especially beneficial for the following professionals:

• Lean Practitioners
• Operations Managers
• Process Engineers
• Manufacturing Engineers
• Business Analysts
• Senior Executives
• Product Managers

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.

Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this Lean Course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.

This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.

Course Objectives

• To integrate advanced Lean methodologies with customer-centric approaches
• To equip delegates with skills to analyse customer needs and align processes accordingly
• To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
• To demonstrate practical application through case studies and exercises
• To encourage a culture of continuous improvement while prioritising customer satisfaction
• To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Upon completing this Lean Course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

• World-Class Training Sessions from Experienced Instructors
• Advanced Lean Techniques and Understanding Customers Certificate
• Digital Delegate Pack