Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.



Press esc to close

close close

Back to course information

Thank you for your enquiry!

One of our training experts will be in touch shortly to go overy your training requirements.

close close

Thank you for your enquiry!

One of our training experts will be in touch shortly to go over your training requirements.

Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques 

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas 
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

Show moredowndown

Who should attend this Advanced Lean Techniques and Understanding Customers Training   Course?

The Advanced Lean Techniques and Understanding Customers Training Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. The Advanced Lean Techniques and Understanding Customers Training Course can benefit individuals such as:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers 

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Training Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations. It is beneficial for enhancing organisational performance and improving financial outcomes. Studying this training provides individuals with useful information on customer preferences and needs, as well as market trends and competitor activities. This training helps organisations identify new market opportunities, develop new products and services, and improve customer satisfaction. Individuals with excellent Lean thinking will get tremendous job opportunities and claim desired earnings in high-demand positions at globally recognised organisations.

The Knowledge Academy’s 1-day Advanced Lean Techniques and Understanding Customers Training course provide delegates with in-depth knowledge about Lean thinking and its key principles in various industries. During this training, they will learn how to understand customer needs through customer feedback and data. They will also learn about the maintenance of equipment and machinery to prevent breakdowns. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course. 

Course Objectives

  • To understand the importance of Lean thinking in modern business
  • To learn about how to implement advanced Lean techniques in real-world
  • To analyse customer data to meet their preferences and expectations
  • To create strategies for building a customer-centric culture
  • To implement customer feedback loops for improvement
  • To know Lean marketing techniques for improving customer satisfaction

After attending this training, delegates will be able to implement advanced Lean techniques in real-world scenarios to achieve tangible improvement results. They will also be able to create customer success plans and implement customer feedback loops to meet their needs and expectations.

Show moredowndown

What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Birmingham venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Birmingham is a large city in the West Midlands of England. It is the second largest and second most populous city in the UK behind London. It has an estimated population of nearly 1.2 million people. It is the ninth largest metropolitan area in Europe. The city is a major international commercial centre and an important transport, retail, events and conference hub for England. Education in the UK is a devolved matter, meaning each of the countries that constitute Great Britain each have separate systems operating under separate governments.  For example: the UK government is responsible for England, whilst the Scottish government, Welsh government and the Northern Ireland Executive are in charge of their own country.

Popular searched areas in and around Birmingham include:-

  • Aston
  • Birmingham International Airport
  • Bournville
  • Castle Bromwich
  • Coleshill
  • Edgbaston
  • Erdington
  • Handsworth
  • Harborne
  • Hockley
  • Hollywood
  • Kings Norton
  • Maypole
  • Moseley
  • Northfield
  • Selly Oak
  • Sheldon
  • Vauxhall
  • Yardley

Birmingham City Council is England's largest local education authority. It is responsible for around 450 schools including nurseries, primary schools, secondary schools and special schools. Most schools are 11-16/18 comprehensive schools while students have the choice of college or sixth form after they have sat their GCSE’s. Bishop Vesey's Grammar School, founded in 1527, is the one of the oldest and perhaps the most prestigious school in the city. Birmingham is a densely populated city for universities with five in the city. These universities are: Aston University, University of Birmingham, Birmingham City University, University College Birmingham and Newman University. There also campuses for the university of law, the BPP University and the Open University West Midlands. There are an estimated 79,000 full time students in the Birmingham area. This is more than any city outside of London in the UK. The University of Birmingham is a highly respected university and is ranked inside the top 100 universities in the world and is a top 15 university in the UK. The motto of this university is “persuasive, persistent and bold.” They claim to encourage and empower to turn their ideas into a reality in order to make things happen. The university has a tradition of innovative research and is always striving to push the boundaries. The Knowledge Academy, we offer over 50,000 classroom based training courses in the UK, including popular locations such as Birmingham.

Show moredown


The Knowledge Academy – 3rd Floor

Eleven Brindley Place

2 Brunswick Square


B1 2LP

T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in Birmingham FAQs


Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations.
There are no formal prerequisites for attending Advanced Lean Techniques and Understanding Customers Training, but having basic knowledge of Lean principles is beneficial.
This course is ideal for anyone interested in improving customer experience, but it is more beneficial for managers and team leaders.
Lean Thinking is a customer-focused approach to process improvement that seeks to eliminate waste and create value for customers.
Advanced Lean techniques have various features including, continuous improvement, waste reduction, customer focus, value stream mapping, and Kanban.
This course is [ ] day(s)
Advanced Lean techniques are beneficial for increasing productivity, reducing costs, improving quality, enhancing customer satisfaction, and continuous improvement.
In this Advanced Lean Techniques and Understanding Customers Training course, you will learn about the benefits of Lean thinking, value stream mapping, design thinking techniques, mapping a customer journey, customer churn rate, implementing customer feedback loops, and other related topics.
The price for Advanced Lean Techniques and Understanding Customers Training certification in Birmingham starts from £895
The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.
Please see our Lean Training courses available in Birmingham

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

barclays Logo
deloitte Logo
Thames Water Logo

"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

santander logo
bmw Logo
Google Logo
Shell Logo

"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

Looking for more information on Lean Training?

backBack to course information

Get a custom course package

We may not have any package deals available including this course. If you enquire or give us a call on 01344203999 and speak to our training experts, we should be able to help you with your requirements.