Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques 

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas 
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

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Who should attend this Advanced Lean Techniques and Understanding Customers Training Course?

This Advanced Lean Techniques and Understanding Customers Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. This course is especially beneficial for the following professionals:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

This Advanced Lean Techniques and Understanding Customers Training integrates advanced Lean methodologies with a deep understanding of customer needs and expectations. It emphasises the intersection between Lean principles and customer-centric approaches to drive organisational excellence. This course provides delegates with valuable insights into Lean techniques, emphasising their relevance in aligning operational efficiency with customer satisfaction.

Professionals aiming to elevate their Lean expertise by integrating customer-centric approaches should prioritise mastering this course. Individuals involved in Process Optimisation, Quality Management, Customer Support and those seeking to enhance customer-centricity across industries will significantly benefit from this advanced training. Mastery of advanced Lean techniques empowers professionals to align processes with customer expectations for heightened satisfaction.

This 1-day Lean Training equips delegates with advanced Lean skills and a customer-centric mindset essential for operational excellence. Delegates will explore advanced Lean techniques such as Lean Six Sigma, Voice of the Customer analysis, and Value Stream Mapping from a customer-focused perspective. Through practical exercises and case studies, delegates will learn to apply these techniques to optimise processes while meeting and exceeding customer expectations.

Course Objectives

  • To integrate advanced Lean methodologies with customer-centric approaches
  • To equip delegates with skills to analyse customer needs and align processes accordingly
  • To provide insights into advanced Lean techniques like Lean Six Sigma and Voice of the Customer
  • To demonstrate practical application through case studies and exercises
  • To encourage a culture of continuous improvement while prioritising customer satisfaction
  • To empower professionals to drive organisational excellence by aligning Lean principles with customer expectations

Upon completing this course, delegates will possess advanced Lean skills combined with a customer-centric mindset, enabling them to optimise processes in line with customer expectations.

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What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Chatham venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

The city of Chatham is located in the County of Kent in the South East of England. The city is around 33 miles east of the capital London. Chatham city has an approximate population of 71,000 residents. The city is home to the Chatham Historic Dockyard museum which includes the submarine HMS Ocelot. The unemployment rate for Chatham currently stands at just under 7%. This is slightly lower in comparison to the national average unemployment rate which currently stands at 7.6%. Chatham has 24 schools; 17 primary schools, 3 secondary schools, 3 grammar schools, and 1 alternative school. The Chatham Grammar School for Boys and the Chatham Grammar School for Girls have accelerated curriculums meaning students take their GCSE examinations in year 10 and start their A-Level subjects in year 11. The Victory Academy is a secondary school and combined sixth form and teachers from ages 11 up to the legal leaving age of 18. Students are able to choose between studying a range of A Levels and further BTECs.

Nearby Locations:

  • Walderslade
  • St Marys Island
  • Blue Bell Hill

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T: 01344203999

Ways to take this course

Experience live, interactive learning from home with The Knowledge Academy's Online Instructor-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in Chatham. Engage directly with expert instructors, mirroring the classroom schedule for a comprehensive learning journey. Enjoy the convenience of virtual learning without compromising on the quality of interaction.

Unlock your potential with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in Chatham, accessible anytime, anywhere on any device. Enjoy 90 days of online course access, extendable upon request, and benefit from the support of our expert trainers. Elevate your skills at your own pace with our Online Self-paced sessions.

Experience the most sought-after learning style with The Knowledge Academy's Lean Training | Advanced Lean Techniques And Understanding Customers Training in Chatham. Available in 490+ locations across 190+ countries, our hand-picked Classroom venues offer an invaluable human touch. Immerse yourself in a comprehensive, interactive experience with our expert-led Lean Training | Advanced Lean Techniques And Understanding Customers Training in Chatham sessions.


Highly experienced trainers

Boost your skills with our expert trainers, boasting 10+ years of real-world experience, ensuring an engaging and informative training experience


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

Our Classroom courses with limited class sizes foster discussions and provide a personalised, interactive learning environment


Great value for money

Achieve certification without breaking the bank. Find a lower price elsewhere? We'll match it to guarantee you the best value

Streamline large-scale training requirements with The Knowledge Academy's In-house/Onsite at your business premises. Experience expert-led classroom learning from the comfort of your workplace and engage professional development.


Tailored learning experience

Leverage benefits offered from a certification that fits your unique business or project needs


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

Our offers a unique chance for your team to bond and engage in discussions, enriching the learning experience beyond traditional classroom settings


Monitor employees progress

The course know-how will help you track and evaluate your employees' progression and performance with relative ease

What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in Chatham FAQs

Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations.
There are no formal prerequisites for attending Advanced Lean Techniques and Understanding Customers Training, but having basic knowledge of Lean principles is beneficial.
This course is ideal for anyone interested in improving customer experience, but it is more beneficial for managers and team leaders.
Lean Thinking is a customer-focused approach to process improvement that seeks to eliminate waste and create value for customers.
Advanced Lean techniques have various features including, continuous improvement, waste reduction, customer focus, value stream mapping, and Kanban.
This course is [ ] day(s)
Advanced Lean techniques are beneficial for increasing productivity, reducing costs, improving quality, enhancing customer satisfaction, and continuous improvement.
In this Advanced Lean Techniques and Understanding Customers Training course, you will learn about the benefits of Lean thinking, value stream mapping, design thinking techniques, mapping a customer journey, customer churn rate, implementing customer feedback loops, and other related topics.
The training fees for Advanced Lean Techniques and Understanding Customers Training certification in Chatham starts from £995
The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.
Please see our Lean Training courses available in Chatham
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Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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