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Course information

Advanced Lean Techniques and Understanding Customers Training Course Overview

Module 1: Introduction to Lean Thinking

  • What is Lean Thinking?
  • Why is Lean Thinking Important?
  • Lean Thinking Principles
  • Benefits of Lean Thinking
  • Key Components of Lean Thinking

Module 2: Advanced Lean Techniques for Process Improvement

  • Overview of Process Improvement Techniques
  • Value Stream Mapping
  • Kaizen Events
  • Lean Six Sigma Methodologies   

Module 3: Advanced Lean Techniques for Product Development

  • Overview of Lean Product Development
  • Agile Methodologies
  • Lean Start-Up Principles
  • Design Thinking Techniques 

Module 4: Understanding Customer Needs

  • Importance of Understanding Customer Needs
  • Techniques for Gathering Customer Feedback
  • Analysing Customer Data
  • Creating Customer Personas 
  • Mapping Customer Journey
  • Identifying Touchpoints

Module 5: Developing Customer-Centric Strategies

  • Using Customer Insights to Inform Business Strategy
  • Creating Customer-Focused Mission Statements
  • Building a Customer-Centric Culture

Module 6: Measuring Customer Success

  • Overview of Customer Success Metrics
  • Net Promoter Score (NPS)
  • Customer Lifetime Value (CLV)
  • Customer Churn Rate

Module 7: Applying Lean Techniques to Customer Success

  • Using Lean Principles to Improve Customer Success
  • Creating Customer Success Plans
  • Implementing Customer Feedback Loops
  • Lean Marketing Techniques

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Who should attend this Advanced Lean Techniques and Understanding Customers Training   Course?

The Advanced Lean Techniques and Understanding Customers Training Course is designed for those who want to get better at understanding and implementing Lean methodologies for a customer-satisfaction. The Advanced Lean Techniques and Understanding Customers Training Course can benefit individuals such as:

  • Lean Practitioners
  • Operations Managers
  • Process Engineers
  • Manufacturing Engineers
  • Business Analysts
  • Senior Executives
  • Product Managers 

Prerequisites of the Advanced Lean Techniques and Understanding Customers Training Course

There are no formal prerequisites for this Advanced Lean Techniques and Understanding Customers Training Course.

Advanced Lean Techniques and Understanding Customers Training Course Overview

Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations. It is beneficial for enhancing organisational performance and improving financial outcomes. Studying this training provides individuals with useful information on customer preferences and needs, as well as market trends and competitor activities. This training helps organisations identify new market opportunities, develop new products and services, and improve customer satisfaction. Individuals with excellent Lean thinking will get tremendous job opportunities and claim desired earnings in high-demand positions at globally recognised organisations.

The Knowledge Academy’s 1-day Advanced Lean Techniques and Understanding Customers Training course provide delegates with in-depth knowledge about Lean thinking and its key principles in various industries. During this training, they will learn how to understand customer needs through customer feedback and data. They will also learn about the maintenance of equipment and machinery to prevent breakdowns. This course will be led by our highly skilled and knowledgeable trainer, who has years of experience in teaching and will help delegates get a complete understanding of this course. 

Course Objectives

  • To understand the importance of Lean thinking in modern business
  • To learn about how to implement advanced Lean techniques in real-world
  • To analyse customer data to meet their preferences and expectations
  • To create strategies for building a customer-centric culture
  • To implement customer feedback loops for improvement
  • To know Lean marketing techniques for improving customer satisfaction

After attending this training, delegates will be able to implement advanced Lean techniques in real-world scenarios to achieve tangible improvement results. They will also be able to create customer success plans and implement customer feedback loops to meet their needs and expectations.

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What’s included in this Introduction to Advanced Lean Techniques and Understanding Customers Training Course?

  • World-Class Training Sessions from Experienced Instructors
  • Advanced Lean Techniques and Understanding Customers Certificate
  • Digital Delegate Pack

Why choose us

Our Cambridge venue


Free Wi-Fi

To make sure you’re always connected we offer completely free and easy to access wi-fi.

Air conditioned

To keep you comfortable during your course we offer a fully air conditioned environment.

Full IT support

IT support is on hand to sort out any unforseen issues that may arise.

Video equipment

This location has full video conferencing equipment.

Cambridge is a university city located in Cambridgeshire in East Anglia, England. It is around 50 miles away from London and boasts a population of around 120,000 people. Cambridge has a centre for technological advancement known as the Silicon Fen which produces products to aid the software and bioscience industries. These start-up companies are usually sprung direct from the Cambridge University as over 40% of the workforce have a qualification in higher education, more than twice the amount of the national average. Cambridge is home to the Cambridge Biomedical Campus which is at the cutting edge of biomedical research.

The most famous aspect of Cambridge is its university which was founded in 1209 and is ranked to be amongst the five top universities in the world. The university was founded by scholars who left the University of Oxford. The two universities are ancient and some of the oldest English-speaking schools in existence and are jointly referred to as ‘Oxbridge’ as they are so similar. Currently, around 18,000 students are enrolled in the university.

The University of Cambridge is formed from 31 constituent colleges with over one hundred academic departments which are organised into six schools. The buildings for the university are spread throughout the town and most form some sort of historical or architectural importance. The colleges self-govern and are all integral and important parts of the university.

The university operates around eight art, culture and scientific centres, including the botanic garden and the Fitzwilliam Museum. The libraries of the University of Cambridge have around 15 million books. The main subjects taught at this university are arts and sciences but has a strong history in the sector of applied mathematics and mathematical physics. Until the mid-19th century, a pass in an examination in mathematics was once compulsory for all students.

Notable alumni from the University of Cambridge include Charles Darwin, Stephen Hawking, Isaac Newton and fifteen British Prime Ministers.

Popular searched areas in and around Cambridge include:-

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Cambridge Regional College,

Kings Hedges Rd,



T: 01344203999

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Lean Training | Advanced Lean Techniques And Understanding Customers Training in Cambridge FAQs


Advanced Lean techniques are a collection of principles and methodologies used to improve productivity, decrease waste, and streamline corporate operations.
There are no formal prerequisites for attending Advanced Lean Techniques and Understanding Customers Training, but having basic knowledge of Lean principles is beneficial.
This course is ideal for anyone interested in improving customer experience, but it is more beneficial for managers and team leaders.
Lean Thinking is a customer-focused approach to process improvement that seeks to eliminate waste and create value for customers.
Advanced Lean techniques have various features including, continuous improvement, waste reduction, customer focus, value stream mapping, and Kanban.
This course is [ ] day(s)
Advanced Lean techniques are beneficial for increasing productivity, reducing costs, improving quality, enhancing customer satisfaction, and continuous improvement.
In this Advanced Lean Techniques and Understanding Customers Training course, you will learn about the benefits of Lean thinking, value stream mapping, design thinking techniques, mapping a customer journey, customer churn rate, implementing customer feedback loops, and other related topics.
The price for Advanced Lean Techniques and Understanding Customers Training certification in Cambridge starts from £895
The Knowledge Academy is the Leading global training provider for Advanced Lean Techniques and Understanding Customers Training.
Please see our Lean Training courses available in Cambridge

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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"...the trainer for this course was excellent. I would definitely recommend (and already have) this course to others."

Diane Gray, Shell

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