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Course Information

ILM Level 3 Diploma in Management Course Outline

TCV: 45

Course Outline

Unit 1: Manage Personal and Professional Development 8621-300

CV: 3

Module 1: Identify Personal and Professional Development Requirements

  • Compare Sources of Information on Professional Development Trends and their Validity
  • Identify Trends and Developments that Influence the Need for Professional Development
  • Evaluate their Own Current and Future Personal and Professional Development Needs Relating to the Role, the Team, and the Organisation

Module 2: Fulfil a Personal and Professional Development Plan         

  • Evaluate the Benefits of Personal and Professional Development
  • Future and Current Likely Skills, Knowledge and Experience Needs Using Skills Gap Analysis
  • Agree a Personal and Professional Plan that is Consistent with Business Needs and Personal Objectives
  • Execute the Plan Within the Agreed Budget and Time Scales

Module 3: Maintain the Relevance of a Personal and Professional Development Plan   

  • How to Set Specific, Measureable, Achievable, Realistic, and Time-Bound (SMART) Objectives?
  • Obtain Feedback on Performance from a Range of Valid Sources
  • Amend the Personal and Professional Development Plan in the Light of Feedback Received from Others

Unit 2: Manage Team Performance 8621-301

CV: 4

Module 4: Understand the Management of Team Performance

  • Use of Benchmarks in Managing Performance
  • Range of Quality Management Techniques to Manage Team Performance

Module 5: Allocate and Assure Quality of Work    

  • Identify the Strengths, Competences, and Expertise of Team Members
  • Allocate Work on the Basis of the Strengths, Competences, and Expertise of Team Members
  • Identify Areas for Improvement in Team Members’ Performance Outputs and Standards
  • Amend Priorities and Plans to Take into Account Changing Circumstances
  • Recommend Changes to Systems and Processes to Improve Quality of Work

Module 6: Be Able to Manage Communications Within the Team      

  • Explain to Team Members the Lines of Communication and Authority Levels
  • Use Communication Methods that are Appropriate to the Topic, Audience, and Timescales
  • Provide Support to Team Members When They Need it
  • Review the Effectiveness of Team Communications and Make Improvements

Unit 3: Principles of Leadership and Management 8621-302

CV: 8

Module 7: Principles of Effective Decision Making

  • Importance of Defining the Objectives, Scope and Success Criteria of the Decisions to be Taken
  • Assess the Importance of Analysing the Potential Impact of Decision Making
  • Importance of Obtaining Sufficient Valid Information to Enable Effective Decision Making
  • Importance of Aligning Decisions with Business Objectives, Values, and Policies
  • How to Validate Information Used in the Decision-Making Process
  • How to Address Issues that Hamper the Achievement of Targets and Quality Standards

Module 8: Understand Leadership Styles and Models

  • Difference in the Influence on Managers and Leaders on their Teams
  • Suitability and Impact of Different Leadership Styles in Different Contexts
  • Analyse Theories and Models of Motivation and their Application the Workplace

Module 9: Understand the Role, Functions and Processes of Management

  • Analyse a Manager’s Responsibilities for Planning, Co-Ordinating, and Controlling Work
  • How Managers Ensure that Team Objectives are Met
  • How a Manager’s Role Contributes to the Achievement of an Organisation’s Vision, Mission, and Objectives
  • Analyse Theories and Models of Management
  • How the Application of Management Theories Guide a Manager’s Actions
  • Explain the Operational Constraints Imposed by Budgets

Module 10: Understanding Performance Measurement

  • Relationship Between Business Objectives and Performance Measures
  • Explain the Features of a Performance Measurement System
  • How to Set KPIs?
  • Explain the Tools, Processes, and Timetable for Monitoring and Reporting on Business Performance
  • Explain the use of Management Accounts and Management Information Systems in Performance Management
  • Explain the Difference Between Outcomes and Outputs

Unit 4: Principles of People Management 8621-303

CV: 6

Module 11: Understand the principles of workforce management

  • Relationship Between the Human Resources (HR) Functions and Other Business Functions
  • Purpose and Process of Workforce Planning
  • How Employment Law Affects an Organisation’s HR and Business Policies and Practices?
  • Evaluate the Implications for an Organisation Utilising Different Types of Employment Contract
  • Evaluate the Implications for an Individual of Different Types of Employment Contract

Module 12: Understand Equality of Opportunity, Diversity, and Inclusion

  • Organisation’s Responsibilities and Liabilities Under Equality Legislation
  • Benefits that Effective Equality of Opportunity, Diversity, and Inclusion Policies Bring to Individuals and Organisations
  • Language and Behaviour that Support Commitments to Equality of Opportunity, Diversity, and Inclusion
  • How to Measure Diversity Within an Organisation?

Module 13: Understand Team Building and Dynamics

  • Difference Between a Group and a Team
  • Characteristics of an Effective Team
  • Techniques of Building a Team
  • Techniques to Motivate Team Members
  • Importance of Communicating Targets and Objectives to a Team
  • Common Causes of Conflict Within a Team
  • Techniques to Manage Conflict Within a Team

Module 14: Understand Performance Management

  • Identify the Characteristics of an Effective Performance Management System
  • Uses of Specific, Measurable, Achievable, Realistic, and Time-Bound (SMART) Objectives and Priorities
  • Factors to be Taken into Account When Managing People’s Wellbeing and Performance
  • Importance of Disciplinary and Grievance Processes

Module 15: Understanding training and development

  • Benefits of Employee Development
  • Explain the Advantages and Limitations of Different Types of Training and Development Methods
  • Role of Targets, Objectives, and Feedback in Employee Development
  • How do Personal Development Plans Support the Training and Development of Individuals?
  • How to Make Use of Planned and Unplanned Learning Opportunities to Meet Individuals’ Preferred Learning Styles?

Module 16: Understanding Reward and Recognition

  • Describe the Components of ‘Total Reward’
  • Analyse the Relationship Between Motivation and Reward
  • Different Types of Pay Structure
  • Risks Involved in the Management of Reward Schemes

Unit 5: Principles of Business 8621-304

CV: 10

Module 17: Understand Business Markets

  • Characteristics of Different Business Markets
  • Nature of Interactions Between Businesses Within a Market
  • Describe the Legal Obligations of a Business

Module 18: Understand Business Innovation and Growth

  • Define Business Innovation
  • Uses of Models of Business Innovation
  • Identify Sources of Support and Guidance for Business Innovation
  • Process of Product or Service Development
  • Benefits, Risks, and Implications Associated with Innovation

Module 19: Understand Financial Management

  • Importance of Financial Viability for an Organisation
  • Consequences of Poor Financial Management
  • Different Financial Terminology

Module 20: Understand Business Budgeting

  • Uses of a Budget
  • How to Manage a Budget?

Module 21: Understand Sales and Marketing

  • Principles of Marketing
  • Sales Process
  • Features and Uses of Market Research
  • Value of a Brand to an Organisation
  • Relationship Between Sales and Marketing

Unit 6: Manage Individuals’ Performance 8621-306

CV: 4

Module 22: Understand the Management of Underperformance in the Workplace

  • Typical Organisational Policies and Procedures on Discipline, Grievance, and Dealing with Underperformance
  • How to Identify Causes of Underperformance?
  • Purpose of Making Individuals Aware of their Underperformance Clearly but Sensitively
  • How to Address Issues that Hamper Individuals’ Performance?

Module 23: Be Able to Manage Individual’s Performance in the Workplace

  • Agree with Team Members Specific, Measurable, Achievable, Realistic, and Time-Bound (SMART) Objectives That Align to Organisational Objectives
  • Delegate Responsibility to Individuals on the Basis of Their Expertise, Competence, Skills, Knowledge, and Development Needs
  • Apply Motivation Techniques to Maintain Morale
  • Provide Information, Resources, and Ongoing Mentoring to Help Individuals Meet Their Targets, Objectives, and Quality Standards
  • Monitor Individuals’ Progress Towards Objectives in Accordance with Agreed Plans
  • Recognise Individuals’ Achievement of Targets and Quality Standards
  • Adhere to Organisational Policies, Procedures, and Legal or Ethical Requirements When Managing Individuals’ Performance in the Workplace

Unit 7: Manage Individuals’ Development in the Workplace 8621-307

CV: 3

Module 24: Be Able to Carry Out Performance Appraisals

  • Purpose of Performance Reviews and Appraisals
  • Techniques to Prepare for and Carry Out Appraisals
  • Provide a Private Environment in Which to Carry out Appraisals
  • Provide Clear, Specific, and Evidence Based Feedback Sensitively

Module 25: Be Able to Support the Learning and Development of Individual Team Members

  • Describe Training Techniques that Can Be Applied in the Workplace
  • Analyse the Advantages and Disadvantages of Learning and Development Interventions and Methods
  • Review Individuals’ Learning and Development Needs at Regular Intervals
  • Suggest Learning and Development Opportunities and Interventions that are Likely to Meet Individual and Business Needs

Unit 8: Encourage Innovation 8621-309

CV: 4

Module 26: Be Able to Identify Opportunities for Innovation

  • Analyse the Advantages and Disadvantages of Techniques Used to Generate Ideas
  • How Innovation Benefits an Organisation?
  • Constraints on their Own Ability to Make Changes
  • Agree with Stakeholders regarding Terms of Reference and Criteria for Evaluating Potential Innovation and Improvement
  • Engage Team Members in Finding Opportunities to Innovate and Suggest Improvements

Module 27: Be Able to Generate and Test Ideas for Innovation and Improvement

  • Generate Ideas for Innovation or Improvement that Meet the Agreed Criteria
  • Test Selected Ideas that Meet Viability Criteria
  • Evaluate the Fitness for Purpose and Value of the Selected Ideas
  • Assess Potential Innovations and Improvements Against the Agreed Evaluation Criteria

Module 28: Be Able to Implement Innovative Ideas and Improvements

  • Risks of Implementing Innovative Ideas and Improvements
  • Conclusions of Efficiency and Value with Evidence
  • Prepare Costings and Schedules of Work that will Enable Efficient Implementation
  • Design Processes that Support Efficient Implementation

Unit 9: Encourage Learning and Development 8621-404

CV: 3

Module 29: Understand the Principles of Learning and Development

  • Assess the Role of Continuous Professional Development (CPD) in Identifying and Meeting Individuals’ Learning and Development for Current and Future Business Needs
  • Analyse the Advantages and Limitations of Different Learning and Development Methods
  • How to Identify Individuals’ Learning and Development Needs?
  • Role of Self-Reflection in Learning and Development

Module 30: Be Able to Support Individuals’ Learning and Development

  • Promote the Benefits of Learning to People in Own Area of Responsibility
  • Support Individuals in Identifying their Current and Likely Future Learning and Development Needs from a Range of Information Sources
  • Create an Environment that Encourages and Promotes Learning and Development

Module 31: Be Able to Evaluate Individuals’ Learning and Development

  • Analyse Information from a Range of Sources on Individuals’ Performance and Development
  • Evaluate the Effectiveness of Different Learning and Development Methods
  • Agree Revisions to Personal Development Plans in the Light of Feedback

Unit 10: Discipline and Grievance Management 8621-406

CV: 3

Module 32: Understand the Principles Supporting the Management of Discipline and Grievance Cases

  • Difference Between a Discipline Case and a Grievance Case and the Implications for their Management
  • Sources of Advice and Expertise on Discipline and Grievance
  • Legal Obligations of Employers and the Rights of Employees in Relation to Discipline and Grievance Cases
  • How to Carry Out Investigations into Discipline and Grievance Cases?
  • How the Outcomes of Discipline and Grievance Cases Can Be Managed?

Module 33: Be Able to Manage A Disciplinary Case

  • Individual the Reasons why they are Subject to Disciplinary Proceedings
  • Provide Evidence that Supports the Case for Disciplinary Proceedings
  • Develop a Case to Support an Individual who is Subject to Disciplinary Proceedings
  • Keep Detailed and Accurate Records of Agreements, Actions, and Events in Disciplinary Proceedings
  • Adhere to any Organisational Policies and Procedures, Legal and Ethical Requirements When Managing a Disciplinary Case

Module 34: Be Able to Manage a Grievance

  • Identify the Nature of the Grievance
  • Adhere to Organisational Procedures When Handling a Grievance
  • Evaluate the Effectiveness of How a Grievance has been Handled
  • Agree Measures to Prevent Future Reoccurrences of Grievances

Unit 11: Manage Events 8621-421

CV: 6

Module 35: Understand the Management of an Event

  • How Organisational Objectives Will Be Met by an Event?
  • Flexibilities and Constraints of an Event’s Budget
  • Evaluate the Use of Project Management Techniques in Event Management
  • Analyse How Models of Contingency and Crisis Management can be Applied to Event Management
  • Analyse the Use of Customer Relationship Management (CRM) Systems to Attract Attendees
  • Evaluate the Application of the Principles of Logistics to Event Management
  • Describe the Insurance Requirements of an Event

Module 36: Be Able to Manage the Planning of an Event

  • Identify Target Attendees for an Event
  • Assess the Impact of an Event on an Organisation and Stakeholders
  • Establish Requirements for Resources, Location, Technical Facilities, Layout, Health and Safety
  • Identify How Event-Related Risks and Contingencies will Be Managed
  • Develop an Event Plan that Specifies Objectives, Success, and Evaluation Criteria
  • Make Formal Agreements for What will be Provided, by Whom and When
  • Determine Methods of Entry, Security, Access, and Pricing

Module 37: Be Able to Manage an Event

  • Manage the Allocation of Resources in Accordance with the Event Management Plan
  • Respond to Changing Circumstances in Accordance with Contingency Plans
  • Deliver Agreed Outputs Within the Timescale
  • Manage Interdependencies, Risks, and Problems in Accordance with the Event Management Plan
  • Apply the Principles and Good Practice of Customer Care When Managing an Event

Module 38: Be Able to Follow Up an Event

  • Ensure that all Post-Event Leads or Actions are Followed Up
  • Optimise Opportunities to Take Actions that are likely to Further Business Objectives
  • Evaluate the Effectiveness of an Event Against Agreed Criteria


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There are no formal prerequisites to attend this ILM Level 3 Diploma in Management course.


This ILM Level 3 Diploma in Management course is designed for new and aspiring managers who may already have management responsibilities, but want to attain a broader understanding of management and leadership.

ILM Level 3 Diploma in Management Course Overview

Management is the process of directing the creation, upkeep, and distribution of resources in order to realise organisational objectives. The individuals in the organisation who are in charge of creating and implementing this management process are called managers. The main purpose of management is to increase the efficiency and effectiveness of their employees, processes, projects, and organisations by using planning, organising, leading, and controlling functions. This training assists in learning to overcome challenges and keeps the organisation ahead of rivals. Holding skills in management can help individuals gain quick and prominent professional growth and expand career opportunities in their field of work.

In this 5-day ILM Level 3 Diploma in Management Training course, delegates will gain a thorough understanding of techniques to motivate team members and manage conflict within a team. During this course, delegates will learn the relationship between motivation and reward. They will also learn the nature of interactions between businesses within a market. This training course will be led by our highly professional trainer, who has years of experience teaching ILM training courses and will assist delegates to obtain management skills.

Course Objectives:

  • To execute the plan for personal and professional development
  • To know about the use of benchmarks in managing performance
  • To manage team performance through quality management techniques
  • To address issues that hamper the achievement of targets
  • To get in-depth knowledge about the process of workforce planning
  • To understand the importance of communicating with targets

After attending this training course, delegates will be able to manage their work and teams effectively to achieve the best results. They will also be able to manage an event, customer relationships, and other essential areas of work.

The Knowledge Academy's ILM Level 3 Diploma in Management training demonstrates to the delegates all the required skills to manage their tasks and teams effectively.

Delegates can also choose from our popular ILM Level 3 courses such as ILM Level 3 Certificate in Leadership and Management, ILM Level 3 Award in Leadership and Management, ILM Level 3 Diploma in Leadership and Management, and ILM Level 3 Certificate in Leadership.

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What's included in this ILM course?

  • Delegate pack consisting of course notes and exercises
  • Manual
  • Experienced Instructor
  • Refreshments

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Why choose us

Ways to take this course

Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.

Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.

This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.


Highly experienced trainers

All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.


State of the art training venues

We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible


Small class sizes

We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience


Great value for money

Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!

This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.


Tailored learning experience

Our courses can be adapted to meet your individual project or business requirements regardless of scope.


Maximise your training budget

Cut unnecessary costs and focus your entire budget on what really matters, the training.


Team building opportunity

This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.


Monitor employees progress

Keep track of your employees’ progression and performance in your own workspace.

What our customers are saying

Frequently asked questions


Management is the process of dealing, engaging, and controlling things or people in the organisation to achieve specific goals.
There are no formal prerequisites for attending this course.
Universal, goal-oriented, continuous process, multi-dimensional, group activity, dynamic function, intangible force, and many more are the characteristics of management.
Management is most important for planning, organising, and leading all activities in an organisation. It also helps to make sure that all employees are working together to accomplish the organisation's goals.
The primary purpose of ILM Level 3 Diploma in Management training course is to help individuals acquire management skills, so they can effectively manage their employees, team, organisation to achieve their desired goals, etc.
This course is 5 days.
This ILM Level 3 Diploma in Management training course covers various topics, which will help you acquire management skills to manage your organisational work effectively and make sure your plans comply with your business objectives.
The price for ILM Level 3 Diploma in Management certification in the United Kingdom starts from £1495
The Knowledge Academy is the Leading global training provider in the world for ILM Level 3 Diploma in Management.
Please see our ILM Level 3 courses available in the United Kingdom

Why choose us


Best price in the industry

You won't find better value in the marketplace. If you do find a lower price, we will beat it.


Trusted & Approved

The Knowledge Academy is an Approved Centre for ILM


Many delivery methods

Flexible delivery methods are available depending on your learning style.


High quality resources

Resources are included for a comprehensive learning experience.

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"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"

Joshua Davies, Thames Water

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