ILM Level 3 Certificate In Leadership And Management - United Kingdom

Prerequisites

There are no formal prerequisites to attend this ILM Level 3 Certificate in Leadership and Management Training course.

Audience 

This ILM Level 3 Certificate in Leadership and Management Training course is suitable for anyone seeking to become a successful leader. However, it is much more suitable for either practising or aspiring Middle Managers looking to gain a professionally recognised qualification.

ILM Level 3 Certificate in Leadership and Management Overview

Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to reach a goal. Possessing Leadership and Management skills allows individuals to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve the performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.

This 3-day ILM Level 3 Certificate in Leadership and Management training course assist them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers who have years of experience in teaching leadership and management courses will conduct this training and help delegates to enhance their leadership and management skills.

Course Objectives:

• Learn the support services provided by the facilities management department
• Understand how individual differences affect the level of motivation at the workplace
• Learn about the value of formal and informal performance assessment in the workplace
• Understand how different factors that affect motivation levels
• Learn how customer service standards are used to meet customer needs
• Understand the ways to manage an individual’s expectations

After attending this ILM Level 3 Certificate in Leadership and Management training course, delegates will be able to support services operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively. Delegates will become skilled at getting the best performance from their employees.

What's included in this ILM Level 3 Leadership and Management Course?

• Delegate pack consisting of course notes and exercises
• Manual
• Experienced Instructor
• Refreshments

ILM Level 3 Leadership and Management Examination:

There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this certificate.