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Unit 1: Understanding Support Services Operations in an Organisation 8600-331
Module 1: Understand the Range of Support Services Required by the Organisation and the Legislation That Impacts on These Services
Module 2: Understand What Support Services are and How They are Currently Being Provided and Delivered
Module 3: Understand the Options of Delivering Support Services
Unit 2: Understanding Performance Management 8600-323
Module 4: Understand the Value of Assessing Performance to Meet Organisational and Individual Needs
Module 5: Know How to Manage Performance of Individuals in the Team
Module 6: Understand the Value of Feedback in the Workplace
Module 7: Know How to Manage Underperformance in the Workplace
Unit 3: Understanding How to Motivate to Improve Performance 8600-310
Module 8: Understand the Factors that Influence Motivation Levels in the Workplace
Module 9: Understand How a Theory of Motivation can be Used to Improve Performance Levels
Unit 4: Understanding Customer Service Standards and Requirements 8600-306
Module 10: Understand the Legal and Organisational Requirement for Managing Customer Service
Module 11: Understand Customer Service Standards
Module 12: Know How to Monitor Customer Service Performance
Unit 5: Developing People in the Workplace 8600-405
Module 13: Understand the Importance of Promoting Personal Development
Module 14: Be Able to Plan for an Individual’s Development
There are no formal prerequisites to attend this ILM Level 3 Certificate in Leadership and Management Training course.
This ILM Level 3 Certificate in Leadership and Management Training course is suitable for anyone seeking to become a successful leader. However, it is much more suitable for either practising or aspiring middle managers looking to gain a professionally recognised qualification.
Leadership and management skills are of utmost importance for any manager to keep their organisation on track. Leadership is about inspiring others, and management is a process of planning, organising, directing, and managing tasks. On the other hand, management involves planning, organising, directing, staffing, and managing resources to achieve a goal. This training will allow learners to inspire and motivate their employees to improve their performance and support organisational growth. It also helps them ensure that their plans take them in the right direction and helps them continuously improve their business performance. This ILM Level 3 Certificate in Leadership and Management Training course focuses on providing learners with the core skills to improve their performance standards. Holding these skills will help learners measure and improve service quality to achieve outstanding performance and become successful leaders.
This 3-day ILM Level 3 Certificate in Leadership and Management training course assists them in developing their management skills and building leadership capabilities such as motivating and engaging teams and managing relationships confidently. During this training course, delegates will cover various concepts such as performance management, customer service standard requirements, TSP, main legal rights of customers, the importance of feedback to improve performance, the purpose of customer service standards, development vehicles, etc. The Knowledge Academy’s specialised and expert trainers, who have years of experience in teaching leadership and management courses, will conduct this training and help delegates enhance their leadership and management skills.
After attending this training course, delegates will be able to support service operations in an organisation. They will also be able to build their ability to perform leadership and management tasks, including managing projects, leading meetings, engaging teams, and managing relationships within an organisation effectively.
There are no exams for this course, however, delegates will be required to complete assessments throughout the duration of this certificate.
Why choose us
Our easy to use Virtual platform allows you to sit the course from home with a live instructor. You will follow the same schedule as the classroom course, and will be able to interact with the trainer and other delegates.
Our fully interactive online training platform is compatible across all devices and can be accessed from anywhere, at any time. All our online courses come with a standard 90 days access that can be extended upon request. Our expert trainers are constantly on hand to help you with any questions which may arise.
This is our most popular style of learning. We run courses in 1200 locations, across 200 countries in one of our hand-picked training venues, providing the all important ‘human touch’ which may be missed in other learning styles.
All our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience.
We only use the highest standard of learning facilities to make sure your experience is as comfortable and distraction-free as possible
We limit our class sizes to promote better discussion and ensuring everyone has a personalized experience
Get more bang for your buck! If you find your chosen course cheaper elsewhere, we’ll match it!
This is the same great training as our classroom learning but carried out at your own business premises. This is the perfect option for larger scale training requirements and means less time away from the office.
Our courses can be adapted to meet your individual project or business requirements regardless of scope.
Cut unnecessary costs and focus your entire budget on what really matters, the training.
This gives your team a great opportunity to come together, bond, and discuss, which you may not get in a standard classroom setting.
Keep track of your employees’ progression and performance in your own workspace.
You won't find better value in the marketplace. If you do find a lower price, we will beat it.
The Knowledge Academy is an Approved Centre for ILM
Flexible delivery methods are available depending on your learning style.
Resources are included for a comprehensive learning experience.
"Really good course and well organised. Trainer was great with a sense of humour - his experience allowed a free flowing course, structured to help you gain as much information & relevant experience whilst helping prepare you for the exam"
Joshua Davies, Thames Water